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ContactCenterWorld - Definition

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Phrase: Busy Hour

Definition:

The two consecutive half-hour periods of a day in which the largest number of calls/contacts are offered.

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Making the Workday Feel Like Happy Hour
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have you ever had one of those weeks where every day feels like a monday or one of those weeks where the eight hour workday seems to last for eternity as you slog through each minute of the day s

push to recruit new emergency call handlers
/view/contact-center-news/push-to-recruit-new-emergency-call-handlers.aspx
busy time more staff are needed both because the number of emergency calls is set to rise rapidly during the outbreak and because some staff will be out of action due to self isolation the key responsi

london coronavirus an nhs 111 call centre is hiring a supervisor
/view/contact-center-news/london-coronavirus-an-nhs-111-call-centre-is-hiring-a-supervisor.aspx
busy centre the advert reads working with 111 is a demanding but highly rewarding career where you&rsquoll realise you&rsquore making a difference to patients who use the service every day the potentia

Busy Hour
/define.aspx?id=c736b9f473924b6dbbbd965166ed8dfe
the two consecutive half hour periods of a day in which the largest number of calls contacts are offered

excessive wait times earn cra call centres a d grade
/view/contact-center-news/excessive-wait-times-earn-cra-call-centres-a-d-grade.aspx
hour this year drop in grade was largely due to the long wait times to have questions resolved while cra new phone system greatly improved the ability to connect to an agent and largely eliminated busy

busy christmas and new year call handling period for the force
/view/contact-center-news/busy-christmas-and-new-year-call-handling-period-for-the-force.aspx
hour there were 199 calls to the 999 number tom donohoe is the senior contact manager for west yorkshire police new year&rsquos eve and the 10 days building up to are always very busy days for west yor

Tips For Conducting Successful Interviews With Applicants
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busy area if you have a lot of applicants to weed through it would be more convenient to rent a meeting room los angeles meeting rooms can be rented by the day or by the hour meeting rooms offer profes

Predictive Auto Dialer Software for Call Centre
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busy signals disconnected lines or answers from fax machines answering machines and other automatic services benefits of predictive dialer software improved operational efficiency auto

Centrelink to Cut Busy Signals by 10 Million
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contactcenterworld canberra australia may 31 2018 centrelink customers phoning for support will hear about 10 million fewer busy signals this year as the federal government begins to arrest a decade lo

Anxious Students in Chennai Keep Helpline Numbers Busy
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contactcenterworld chennai india may 24 2018 the 24 hour helpline number that has been set up with the objective of providing information on education and offer guidance to students received lesser cal

2-1-1 Call Center Looking to Add New Information Specialists
/view/contact-center-news/2-1-1-call-center-looking-to-add-new-information-specialists.aspx
busy time when there might be a hurricane or disaster that we need to cover it really important they get plenty of training so that they're ready for the really busy time said goss the job is part time

Helpline Calms Anxious Callers
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contactcenterworld dublin ireland aug 2017 it was another very busy day on the exam 2017 helpline with queries about applying for a recheck among the main talking points for the second day in a row the

Recruitment Drive at Journeycall
/view/contact-center-news/recruitment-drive-at-journeycall.aspx
busy contact centre based in arbroath there will be three two hour sessions held throughout the day to offer candidates who wish to apply the flexibility to attend at a time that suits them specificall

Maryland Motor Vehicle Administration Expands Call Center Hours
/view/contact-center-news/mva-expands-call-center-hours.aspx
busy schedules according to a news release the mva receives 1 8 million calls annually and answers on average 6 600 calls daily during normal business hours an analysis of call center data demonstrated

Call Center in McGregor Needs 200 More Workers
/view/contact-center-news/call-center-in-mcgregor-needs-200-more-workers.aspx
busy time of year and one of the great business clients we work with needs additional support c3 site director suzette mansfield said the florida based company has put about 500 new staffers to work an

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