ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Workforce Management Software

Deriviation(s):Workforce Management, Workforce Optimization

Definition:

Software that assists contact centers to better schedule and delegate staff, predict up coming call volumes, and indicate agent availability.

ContactCenterWorld - Search Results

Filter By:

Your search for 'Workforce Management Software' has returned 347 search results

Videos

Verint Workforce Management (WFM): Made for the Way You Work

February 27, 2020 5:00 AM

322 Records Found

You must be logged in to browse to the rest of the results.

aten technology inc launches work from anywhere solution
/view/contact-center-news/aten-technology-inc.-launches-work-from-anywhere-solution.aspx
workforce many organizations especially smaller businesses who don&rsquot necessarily have disaster recovery and or business continuity plans in place are struggling to quickly find work from home solu

Alyssa Fishwick
/profile/alyssa.fishwick/
pr & ar manager calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce

genesys acquires nguvu to bolster employee experience capabilities and empower tomorrow workforce with gamification
/view/contact-center-news/genesys-acquires-nguvu-to-bolster-employee-experience-capabilities-and-empower.aspx
workforce engagement management wem suite based in montreal canada nguvu is a cloud based software provider of gamified solutions that use machine learning and behavioral analytics to improve employee

Marén Römisch
/profile/maren.romisch/
cloud based workforce management software injixo cloud based workforce management software injixo ltd

Judith De Bie
/profile/martha.heltsley/
office admin pipkins inc founded in 1983 is a supplier of workforce management software and services to the contact center industry its vantage point wfm solution enables managers to solve the complica

workforce software moving to oracle cloud infrastructure
/view/contact-center-news/workforce-software-moving-to-oracle-cloud-infrastructure-sees-more-than-30.aspx
contactcenterworld livonia mich january 2020 workforce softwarer a global provider of cloud based workforce management solutions announced the migration of its workforce suite platform to the oracle cl

workforce software reimagines the employee experience for global enterprises
/view/contact-center-news/workforce-software-reimagines-the-employee-experience-for-global-enterprises.aspx
contactcenterworld livonia mich january 21 2020 workforce softwarer a global provider of workforce management solutions announced the release of a user experience in the cloud available with the c

Workforce Management Software
/define.aspx?id=c75c1430326f45098402c61ebd8ae34d
software that assists contact centers to better schedule and delegate staff predict up coming call volumes and indicate agent availability workforce optimization workforce management

dvsanalytics announces new regional sales manager
/view/contact-center-news/dvsanalytics-announces-new-regional-sales-manager.aspx
scottsdale az usa jan 16 2020 dvsanalytics is pleased to announce it is expanding its regional sales and account management team to support the market growth of its partners art herold has joined dvs a

Mark Knowles
/profile/mark.knowles/
sales director northern europe aspect software is solely focused on providing products and services for customer care sales telemarketing and collections for in house and outsourcer contact centers eac

gk software announces partnership with kronos incorporated
/view/contact-center-news/gk-software-embeds-next-generation-workforce-dimensions-from-kronos-suite-into.aspx
contactcenterworld raleigh nc usa jan 2020 gk software announced a technology partnership with kronos incorporated to embed the workforce dimensions suite into gk&rsquos omnipos platform this partnersh

nice incontact and zendesk partner to bring cxone to thousands of customers across the globe
/view/contact-center-news/nice-incontact-and-zendesk-partner-to-bring-cxone-to-thousands-of-customers-2.aspx
contactcenterworld salt lake city ut usa jan 6 2020 nice incontact nasdaq nice announced a joint partner agreement with zendesk a provider of customer service software these two market provider are joi

Dave Hoekstra
/profile.aspx?pid=23d9b6a3770446be9edb51330e8b1ca7
wfm consultant calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce

Mike Rehmann
/profile/mike.rehmann/
marketing coordinator calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management wor

Chris Dealy
/profile/chris.dealy/
sales director cloud based workforce management software injixo ltd cloud based workforce management software the invision group is a supplier of needs oriented workforce management solutions their mis

Aspect Software
/company/aspect-software.aspx
aspect software contact center and workforce optimization solutions engage consumers empower agents improve quality and lower the cost of delivering remarkable experiences our cloud private cloud and o

Aspect Software Announces General Availability of Aspect Workforce Management Solution
/view/contact-center-news/aspect-software-announces-general-availability-of-aspect-workforce-management.aspx
contactcenterworld westford ma usa dec 17 2019 aspect announces the general availability of aspect workforce management&trade v19 on microsoft azure this represents a critical step taken on aspect prod

Gregory Terrell
/profile/gregory.terrell/
owner manager highly innovative company loyal leader that offers an eclectic list of proven experience in business management graphic design and leading small and large businesses skilled in training &

Calabrio
/company/calabrio.aspx
calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce management voic

Lotta Lundström
/profile.aspx?pid=0013d8a063ff4fffa476d07f31db26ba
regional marketing manager calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality managemen

WFMSG Partners with MNET
/view/contact-center-news/wfmsg-partners-with-mnet.aspx
contactcenterworld dallas tx usa nov 2019 workforce management software group wfmsg announced a reseller partnership agreement with mnet a consultancy and service provider for contact center solutions

WorkForce Management Software Group, Inc
/company/workforce-management-software-group-inc.aspx
the workforce management software group inc wfmsg was founded in 2005 by a team of workforce management experts wfmsg personnel were deeply engaged with legacy workforce management technologies and dep

Bob Brittan
/profile/bob.brittan/
director of marketing the workforce management software group inc wfmsg was founded in 2005 by a team of workforce management experts wfmsg personnel were deeply engaged with legacy workforce managemen

Megan Pennock
/profile/megan.pennock/
marketing manager demand generation calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality

Terrence Kontos
/profile.aspx?pid=ab16f233659144bb91ba35e577cb50e9
marketing assistant aspect software contact center and workforce optimization solutions engage consumers empower agents improve quality and lower the cost of delivering remarkable experiences our cloud

Clarice Estrella
/profile/clarice/
i have extensive experience handling both inbound and outbound programs customer service sales lead generation technical support non voice i am well exposed in vendor management including client relati

Tommy Palomäki
/profile/tommy.palomaki/
senior project manager calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management wo

Shiftboard’s Workforce Scheduling Solution Now Available on SAP App Center
/view/contact-center-news/shiftboards-workforce-scheduling-solution-now-available-on-sap-app-center.aspx
contactcenterworld seattle wa usa oct 2019 shiftboard a global provider in enterprise workforce scheduling announced that its hourly workforce scheduling platform is now available on sapr app center th

Shiftboard
/company/shiftboard.aspx
shiftboard is a leading provider of enterprise workforce scheduling software built around the hourly workforce where scheduling real time communication and change management are at the core of day to d

Karim Chabane
/profile/karim.chabane/
consultant calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce mana

Agero Grows Contact Center Workforce, Will Bring 275 Jobs to Tennessee
/view/contact-center-news/agero-grows-contact-center-workforce-will-bring-275-jobs-to-tennessee.aspx
contactcenterworld clarksville tn usa oct 22 2019 agero inc a provider of b2b2c driver assistance software and services announced plans to strengthen its presence in tennessee with the addition of 275

U-WFM
/company/u-wfm.aspx
at u wfm we believe there is an easier way to deploy workforce management and make it accessible to all contact centres regardless of size we offer our workforce management platform as a 100 cloud opex

Suzanne Congdon
/profile/suzanne.congdon/
marketing director at u wfm we believe there is an easier way to deploy workforce management and make it accessible to all contact centres regardless of size we offer our workforce management platform

Aspect Software and Intradiem Team to Enhance Contact Center Workforce Management Solutions
/view/contact-center-news/aspect-software-and-intradiem-team-to-enhance-contact-center-workforce-management.aspx
contactcenterworld westford ma usa oct 2019 aspect software a provider of enterprise contact center and workforce optimization software announces a co marketing partnership with intradiem a provider in

Voilà!
/company/voila.aspx
voilà is an employee centric platform that streamlines scheduling and workforce optimization launched in 2018 by the team behind the talent management software taleo acquired by oracle for 1 9 billion

Ninzi Connect
/company/ninzi-connect.aspx
from call automation to workforce management recording quality management and business analytics ninzi connect software pty ltd ric wilson prem mungul zukiswa lungu shikesh lalbahadur manuel grevelis

Aspect Software Announces Cloud Contact Center v19
/view/contact-center-news/aspect-software-announces-cloud-contact-center-v19.aspx
contactcenterworld westford ma usa oct 2019 aspect software announced the release of version 19 of its cloud contact center as a service system built on its aspect viar platform this release includes c

Josh Werner
/profile/josh.werner/
marketing calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce manag

Kevin von Keyserling Wins SC Media Leadership Award
/view/contact-center-news/kevin-von-keyserling-wins-sc-media-leadership-award.aspx
contactcenterworld cleveland ohio september 2019 keyfactor a provider of secure digital identity management solutions announced that chief strategy officer and company co founder kevin von keyserling h

Jutta Handlanger
/profile/j.handlanger/
the invision group is a supplier of needs oriented workforce management solutions their mission the joint development and realization of state of the art software solutions and the provision of interre

Magnus Geverts
/profile/magnus.geverts/
chief business development officer calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality m

Aspect Software Partners with Call Design in Australia
/view/contact-center-news/aspect-software-shifts-business-towards-sole-channel-model-with-call-design.aspx
contactcenterworld sydney australia aug 21 2019 contact centre and workforce optimisation application provider aspect software has undergone a significant restructure in shifting its business towards a

Circle Announces Purecloud Bridge Connector Replacement for Verint WFM
/view/contact-center-news/circle-announces-purecloud-bridge-connector-replacement-for-verint-wfm.aspx
workforce management wfm instance without the bridge connector verint wfm solutions will not function after 31 december 2019 any wfm solution including verint relies on integration with an acd to sourc

Dave Hoekstra
/profile/dave.hoekstra/
wfm evangelist calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce

We Are Pleased to Introduce: Eleveo WFM | Cloud Forecasting & Scheduling Simplified
/view/contact-center-news/we-are-pleased-to-introduce-eleveo-wfm-cloud-forecasting-scheduling-simplified.aspx
contactcenterworld nashville tn usa & prague czech republic july 2019 zoom international the worldwide provider in elevating customer experience is pleased to announce their eleveo workforce managem

Bob Webb
/profile/bob.webb/
vice president pipkins inc founded in 1983 is a supplier of workforce management software and services to the contact center industry its vantage point wfm solution enables managers to solve the compli

Aspect Software Announces Aspect Via™ Workforce Management for Microsoft Azure
/view/contact-center-news/aspect-software-announces-aspect-via-workforce-management-for-microsoft-azure.aspx
contactcenterworld westford ma usa july 2019 aspect software announced support of microsoft azure for its flagship aspect via&trade platform a cloud solution for contact center workforce management thi

Olle During
/profile.aspx?pid=4e30d93cd572412189842e68d3a1015a
ceo calabrio is revolutionizing the way enterprises engage their customers with calabrio one a unified workforce optimization wfo suite including call recording quality management workforce management

Michael Harris
/profile.aspx?pid=8815a9eb898b486d88cec99592afed39
aspect software contact center and workforce optimization solutions engage consumers empower agents improve quality and lower the cost of delivering remarkable experiences our cloud private cloud and o

Ric Wilson
/profile/ric.wilson/
workforce management recording quality management and business analytics ninzi connect ninzi connect is a telecommunications and contact centre solutions company evolved from multi connect a company wi

Upcoming Events

Submit Event

2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...