2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
ContactCenterWorld - Definition
Progressive dialing is an automated dialing technique that presents contact information to the call center agent prior to dialing the phone number. The agent is given a specific amount of time to perform this review prior to the dialer automatically placing the call. Progressive dialing gives the agent time to review the contact information presented on the display device prior to the call being automatically launched by the dialer.