All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
10 DAYS LEFT TO ENTER THE AWARDS!
Compete in 2019 for a World Title and be named Best in the World in one or more than 34 awards - Click here to apply now
JOIN US AND HEAR BEST PRACTICES
At the 2019 NEXT GENERATION Contact Center & Customer Engagement events - Click here to book now
Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Virtual Agents
Deriviation(s):Home worker, Tele worker
Definition:
These are individuals that work for the contact center but our not physically located at the contact center. This option is available due to advancements in technology and communication.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Virtual Agents' has returned 208 search results
207 Records Found
Page: 1 | 2 | 3 | 4 | 5
Your search for 'Virtual Agents' has returned 208 search results
Videos
Page: 1 | 2 | 3 | 4 | 5
| creative virtual announces celebration of the company's fifteenth anniversary /view/contact-center-news/creative-virtual-announces-celebration-of-the-companys-fifteenth-anniversary.aspx contactcenterworld london england jan 8 2019 creative virtual a provider in customer and employee engagement knowledge management and self service solutions announced the celebration of the company&rsq |
| Virtual Agents /define.aspx?id=c977a1e8d8174901aed32e0ba237109d these are individuals that work for the contact center but our not physically located at the contact center this option is available due to advancements in technology and communication home worker tele |
| ipsoft's amelia rated no 1 in everest group report on intelligent virtual agent market /view/contact-center-news/ipsofts-amelia-rated-no.1-in-everest-group-report-on-intelligent-virtual-agent.aspx virtual agents iva market report 2019 everest group assessed 10 iva vendors and rated them across multiple dimensions for iva delivery and ipsoft&rsquos digital colleague amelia was the only solution t |
| Neldi Rautenbach /profile/nrautenbach/ virtual agent chatbot technology creating virtual agents for companies like the bbc vauxhall and ford synthetix ltd synthetix develops ai powered conversational customer engagement software in the clou |
| Feasibility Of An IP Contact Center /tips.aspx?id=efdeb20cb30e44e9889c289bd912d455 when deciding whether the move to an ip contact center is feasible and worthwhile you first need to look at where your agents are located another thing to look at is your telecommunications bill how mu |
| verint launches automated verification a robotics process automation solution /view/contact-center-news/verint-launches-automated-verification-a-robotics-process-automation-solution.aspx virtual engineers to help eliminate time consuming and incomplete manual testing of communications systems in many organizations the contact center is the strategic nerve center that drives custo |
| Harry Watson /profile.aspx?pid=8a40ebaf2032401ea97bf53c3d75873f virtual agent chatbot technology creating virtual agents for companies like the bbc vauxhall and ford synthetix develops ai powered conversational customer engagement software in the cloud to help deli |
| smartaction solutions now rated /view/contact-center-news/smartaction-solutions-now-rated.aspx contactcenterworld el segundo ca usa nov 12 2018 smartaction an ai powered virtual agent solution for contact centers announced that its solutions are compliant with key contact center solutions from a |
| Synthetix /company/synthetix.aspx virtual agent chatbot technology creating virtual agents for companies like the bbc vauxhall and ford synthetix ltd harry watson neldi rautenbach adam ashcroft anthony barker neil spalding hujir shohad |
| Wai Phyo Aung /profile/wai.phyo.aung/ legal boutique innovated business law firm of myanmar introduced biz law myanmar myanmar virtual legal helpdesk mobile application based legal helpdesk biz law consult myanmar co ltd boutique innovated |
| Yunus Hossain /profile/yunus.hossain/ agents and virtual assistant we are very proud for this sector we have 40 seats facility now for any international campaign and we are planning to increase our facilities very quickly 4o to 100 seats g |
| unisys makes nice incontact cxone key part of global omnichannel service solution /view/contact-center-news/unisys-makes-nice-incontact-cxone-key-part-of-global-omnichannel-service-solution.aspx virtual agents that complement the expertise of unisys live agents and operate across phone email web video chat service portals and social media to provide users with anytime anywhere access to servic |
| blue diamond growers go live with conversational online self service using astute bot /view/contact-center-news/blue-diamond-growers-go-live-with-conversational-online-self-service-using-astute.aspx contactcenterworld columbus oh usa oct 2018 blue diamond growers recently launched a new customer self service chatbot on its website using ai driven virtual agent technology from astute in its first m |
| somos inc announces the appointment of alla reznik to its advisory council /view/contact-center-news/somos-inc.-announces-the-appointment-of-alla-reznik-to-its-advisory-council.aspx virtual agents with the addition of ms reznik the advisory council now comprises nine members with experience and expertise that span the telecommunications industry we're thrilled to have alla join th |
| How to make voice analytics your competitive advantage today and the future. /company/blog/3clogic/?id=81cc86c8-535a-4de3-99af-4a66b224682a virtual agent engagements extracting valuable data and putting it to work valuable data is mined and presented in 3clogic&rsquos consolidated reports and dashboards seamlessly integrated within the ser |
| Call Center technology trends that will rule in 2019 /blog/bposervices/?id=4757b6fb-2cc9-43a5-9ae3-201fd4a38689 virtual agents social media chat bots and live agents etc but 2019 would be more challenging for all and hence businesses would have to be more strategic make use of better analytics media conversation |
| Felicia Ray /profile/felicia.ortiz/ ceo onecall contact center llc offers an on demand workforce of onshore virtual agents for small businesses our business solutions include customer service outbound sales and lead generations with mult |
| OneCall Contact Center, LLC /company/onecall-contact-center-llc.aspx onecall contact center llc offers an on demand workforce of onshore virtual agents for small businesses our business solutions include customer service outbound sales and lead generations with multi ch |
| Contact centres winning the battle of CX /company/blog/synthetix/?id=021fc10d-a34f-41e4-bd92-fd4da2942d95 agents resulting in lost revenue self service options like visual ivr faq search and virtual agent chatbots help to optimise agent contact coping with spikes in enquiries and assisting with rapid conta |
| Tracy Carter /profile/tracy.carter/ director business development & marketing livexchange provides remote call center outsourcing & workforce optimization solutions designed for the next generation of home based agents providers in virtu |
| 24 7 aiva virtual agent with emotional intelligence can detect user emotion /view/contact-center-news/247-aiva-virtual-agent-with-emotional-intelligence-can-detect-user-emotion.aspx contactcenterworld san jose ca usa aug 2018 24 7 aiva virtual agent possesses emotional intelligence the ability to detect user emotion during interactions acknowledge it and respond empathetically 24 |
| Clarence Simms /profile.aspx?pid=bfadf0b07e5742568c58cb6c69606471 virtual centers more than 40 native languages with more than 7000 “virtual agents” around the globe more than 42 native languages including english french spanish portuguese german italian dutch danish |
| SmartAction Appoints Brian Morin /view/contact-center-news/smartaction-responds-to-aggressive-adoption-of-its-ai-virtual-assistant-solution.aspx contactcenterworld el segundo ca usa july 2018 smartaction an ai virtual assistant solution for call centers announced the appointment of brian morin as chief marketing officer who brings deep experien |
| Infographic: Call Center Software Reviews /company/blog/specialtyansweringservice/?id=9805ab36-8252-44d6-83cc-8134b8f667f0 virtual staff to push information through to your customer relationship management crm platforms and manage omni channel interactions on top of the standard technology of entering data and placing call |
| Richard Page /profile.aspx?pid=46546c3bf5cf4e41bf9ce7ae768a731a ceo advanced ai technology and natural language processing delivered to clients in the cloud that harnesses both voice and digital conversations the focus is on building an environment where intelligen |
| Meet Your Virtual Receptionists: Krystle M. /company/blog/specialtyansweringservice/?id=21ce5b2e-0419-4aeb-be50-e3d984b07e2d virtual receptionist we interviewed krystle m one of our long time answering service agents keep reading to hear some great stories and to get amazing tips for beginners on how to survive working at a |
| [Meet the Team] Rachael Needham: Building Positive Relationships and Grounding Chatbot Technology in Human-ness /company/blog/creativevirtual/?id=e615548c-f3eb-4142-88b2-83198d4ff241 by mandy reed marketing manager global creative virtual is one of only four companies in london to be recognised by the queen&rsquos awards for enterprise in the category of innovation in 2017 the comp |
| Celcom Partners Microsoft to Enhance Customer Service /view/contact-center-news/celcom-partners-microsoft-to-enhance-customer-service.aspx virtual agents powered by microsoft&rsquos artificial intelligence and machine learning technology as a technology company the managing director of microsoft malaysia k raman said our investments in ai |
| Live Demonstrations of Artificial Intelligence in the Contact Centre /company/blog/creativevirtual/?id=f91b26f8-e167-4bfd-92e7-f989238eb02d virtual will join the expert panel of speakers for crmxchange&rsquos tech tank roundtable artificial intelligence in the contact center the live webcast scheduled to begin at 7 00 pm uk time 2 00 pm et |
| Jackie Xu /profile/jackie.xu/ callnovo is an established canadian managed multi lingual offshore contact center service provider with over 3000 agents located in china a wide range of services are on offer including customer servic |
| Sykes Enterprises to Lay Off 377 Employees in Fayetteville /view/contact-center-news/sykes-enterprises-to-lay-off-377-employees-in-fayetteville.aspx agents and 15 are team leaders the mass layoff will include individuals from 18 different positions at the site indicating a potential shut down of operations at the fayetteville site the company based |
| eGain Launches eGain Solve for Amazon Connect /view/contact-center-article/egain-launches-egain-solve-for-amazon-connect.aspx virtual assistance through amazon alexa the solution delivers transformational business value agent time to competency improvement up to 75 percent nps net promoter score improvement up to 20 points fc |
| Meet Your Virtual Receptionists: Michelle D. /company/blog/specialtyansweringservice/?id=be528861-d968-43b3-88a4-a0c5010fbc86 have you ever wanted to know what it&rsquos like to be a virtual receptionist or what it&rsquos like to work in an answering service is it stressful are the hours bad is it a rewarding job we thought i |
| Ismael Alejandro Moreno Ozuna /profile.aspx?pid=a2e77bd86335433b9d702d9dba6fb305 agents are fully bilingual bi cultural well educated and have expertise in a wide array of business functions such as debt collection customer service order processing business process outsourcing and |
| 6 reasons why every small business should use Sip2dials call center management software. /blog/sip2dial/?id=90da0d83-0bd4-4750-9a2c-436592bc291d agents if you are running a large call center business you would need extra virtual support from outside sip2dial provides you small dedicated teams to support your customers via its&nbs |
| 4 features that give Sip2dial’s Virtual Receptionist Software an edge over a Traditional Call Center Software /blog/sip2dial/?id=bd804aeb-c1a6-4a0e-a95b-f222fb0307c1 agents who receive their calls in traditional contact centers in traditional call centers agents can work from a particular workstation but not from different distant geographical locations wha |
| Elevating The Role of Self-Service – 8 Top Tips /view/contact-center-article/elevating-the-role-of-self-service-8-top-tips.aspx virtual agents at nearly 10 self service is growing but it has a far greater role to play than simply reducing the number of calls coming into the contact centre puzzel&rsquos latest white paper outlin |
| eGain launches eGain Solve for Amazon Connect /view/contact-center-news/egain-launches-egain-solve-for-amazon-connect.aspx virtual assistance through amazon alexa the integrated solution features comprehensive use of egain&rsquos ai technology across omnichannel self service including ivr contact routing and process guidan |
| Virtual Agent pioneers celebrate 17 years of AI-driven solutions /company/blog/synthetix/?id=cd5139ed-21bc-4e71-8cea-2fc2957b4332 virtual agents intelligent chatbots live chat visual ivr intelligent faq search agent knowledgebase and email management we even empower developers to create their own online customer service tools thr |
| Denise Chan /profile/denise.chan/ ceo assistant callnovo is an established canadian managed multi lingual offshore contact center service provider with over 3000 agents located in china a wide range of services are on offer including c |
| C3 London 2018: Redefining customer care with conversational commerce /company/blog/creativevirtual/?id=3467c105-7aa1-411d-a7e4-1e628e0fe208 virtual agents have opened up powerful opportunities for using these tools to create conversations with customers creative virtual is sponsoring c3 london and lending our expertise in delivering intell |
| BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Center /view/contact-center-news/bt-dials-in-corvil-analytics-to-help-achieve-world-class-service-delivery-for-2.aspx isabel dalton contactcenterworld bt global services has deployed corvil analytics to manage and optimize voip call quality in a contact center channeling its services through agents across multiple sit |
| Frequently Asked Questions (FAQs About Answering Services /company/blog/specialtyansweringservice/?id=d86f42b8-8a18-44cc-aff6-6a70dd57e8e7 virtual receptionist a virtual receptionist or a virtual assistant is just like a regular receptionist except they are not in the same location as you they typically can do all of the same tasks a norm |
| Vizolution Launches North American Business at LendIt Fintech /view/contact-center-news/vizolution-launches-north-american-business-at-lendit-fintech.aspx virtual cx platform in the u s the omni channel software will enable hsbc to streamline customer journeys by allowing clients and call center agents to digitally show share and sign documents the u s d |
| Has Intelligent Assistance entered the trough of disillusionment /company/blog/jacada/?id=bef9d247-5040-44c7-ad64-f957cc3689eb a few weeks ago gartner revealed a pretty stunning prediction by 2020 40 of bots and virtual assistants launched in 2018 will have been abandoned this development was actually pretty predictable core t |
| Driving Contact Center Change: Chatbots, OmniChannel, Cloud /company/blog/altivon/?id=5fbe58d5-4874-4e95-abb7-b844a8067ad8 virtual agents and yes chatbots chatbots seem synonymous with artificial intelligence and are certainly sparking the imagination they are indeed a great example of intelligent technology designed for a |
| Agents unable to commute to the office? How to operate efficiently during a crisis. /blog/Synthetix/?id=90c2c968-360d-4d9c-9955-35fe70e57536 virtual agents web chat or web self service especially during unexpected circumstances digital channels allow businesses to maintain high levels of service during peak and off peak times web self servi |
| Telmediq Adds New Call Center Console to Communications Platform /view/contact-center-news/telmediq-adds-new-call-center-console-to-industry-leading-communications-platform.aspx agents and operators within a healthcare system call center to handle inbound calls and access to critical information from clinical and it systems in real time using a single unified interface using t |
| Snow day should not equal icy customer support /company/blog/synthetix/?id=01c694ed-125d-44bd-80a7-f74b8bf58d5f virtual agents web chat or web self service especially during unexpected circumstances digital channels allow businesses to maintain high levels of service during peak and off peak times web self servi |
| [24]7.ai Releases Virtual Agent with Integrated Conversational and Informational Capabilities /view/contact-center-news/247.ai-releases-the-only-virtual-agent-with-integrated-conversational-and.aspx agents as the only company whose solution works across both voice and digital channels we are seeing a spike in interest signing up clients at a record pace and expect a significant increase in automat |
