ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Call Forcing

Definition:

A function of ACD that immediately sends calls to the first available agent.


ContactCenterWorld - Search Results

Filter By:

Your search for 'Call Forcing' has returned 10 search results

10 Records Found
 
Call Forcing
/define.aspx?id=cb9826f7b2ec47ebbe7ad1d6acebb442
a function of acd that immediately sends calls to the first available agent
Government Review into Telco Complaints Recommends More Call Centres in Australia
/view/contact-center-news/government-review-into-telco-complaints-recommends-more-call-centres-in-australia.aspx
contactcenterworld canberra australia nov 2018 australian phone and internet providers are dodging the toughest complaints by forcing customers to report them to the ombudsman before they&rsquoll resol
Context in Conversations Will Make or Break Your Customer Experience
/view/contact-center-article/context-in-conversations-will-make-or-break-your-customer-experience.aspx
forcing the agent to go and search for it not productive the customer calls a second time and has to tell the agent about the first call in order to bring them up to date not productive not a nice cust
Rockford 911 Center Hiring
/view/contact-center-news/rockford-911-center-hiring.aspx
forcing many to work overtime however 911 center staff say that these positions can be very taxing they are looking for people who can multitask and think outside the box they say the real challenge is
The World's Top Call-Center Nation Has a People Problem
/view/contact-center-news/the-worlds-top-call-center-nation-has-a-people-problem.aspx
call centers and forcing the industry to retrain workers to meet the demand for higher skilled jobs in areas such as healthcare banking finance and insurance the biggest challenge is people jojo uligan
10111 Call Centre Strike Resumes
/view/contact-center-news/10111-call-centre-strike-resumes.aspx
contactcenterworld cape town south africa aug 2017 10111 call centre operators will again hang up their headsets as the strike for higher salaries resumes with immediate effect the south african polici
Emotional Labor at South Korean Call Centers
/view/contact-center-news/emotional-labor-at-south-korean-call-centers.aspx
contactcenterworld seoul south korea may 2017 one call center is bringing back its old greeting dear customer i love you the needlessly romantic phrase appeared in mid 2006 but was put to an end in lit
Council Bosses Blasted Over Wait Times of Up to 40 Minutes
/view/contact-center-news/council-bosses-blasted-over-wait-times-of-up-to-40-minutes.aspx
contactcenterworldpaisley scotland aug 25 2016 a report into call handling at the council revealed average waiting times of 41 minutes council bosses have come under fire after almost 20 000 people wer
Numonix Announces Intelligent Scenario Routing for RECITE Interaction
/view/contact-center-news/numonix-announces-intelligent-scenario-routing-for-recite-interaction-recording.aspx
call recordings delivering a single environment solution which intelligently and automatically selects the most appropriate model based on a particular call type and routes targeted calls through the m
Division of Motor Vehicles and Licensing Call Center Open 8 P.M. to 4 P.M.
/view/contact-center-news/dmvl-call-center-open-8-p.m.-to-4-p.m..aspx
contactcenterworldmaui hi usa march 17 2016 the county of maui department of finance&rsquos call center has been created after the division of motor vehicles and licensing service center in the maui ma

Upcoming Events

Submit Event
International Contact Center Week
Celebrate. Appreciate. Elevate.
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry

Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 1
 472 
Share