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ContactCenterWorld - Definition

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Phrase: Call Forcing

Definition:

A function of ACD that immediately sends calls to the first available agent.

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Call Forcing
/define.aspx?id=cb9826f7b2ec47ebbe7ad1d6acebb442
a function of acd that immediately sends calls to the first available agent

Call Centre Conning Canadians, Australians Busted
/view/contact-center-news/call-centre-conning-canadians-australians-busted.aspx
contactcenterworldgurgaon india oct 2021 the gurgaon police on thursday busted a fake call centre operating from a building on golf course in sector 69 the police said the call centre used to con canad

Latvian Government has Improvements Planned for 112 Hotline for Emergencies
/view/contact-center-news/latvian-government-has-improvements-planned-for-112-hotline-for-emergencies.aspx
call 112 to request medical assistance their call is forwarded forcing callers to explain their situation again which means valuable time is lost it is planned to establish a two level model to process

Discom Call Centre Shut After 27 Staff Test Covid Positive
/view/contact-center-news/discom-call-centre-shut-after-27-staff-test-covid-positive.aspx
contactcenterworld bhopal india aug 20 2020 covid 19 has hit operations of mp madhya kshetra vidyut vitran company central power discom forcing closure of its call centre operations after 27 employees