ContactCenterWorld - Definition
Phrase: Call Forcing
A function of ACD that immediately sends calls to the first available agent.
ContactCenterWorld - Search Results
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|latvian government has improvements planned for 112 hotline for emergencies|
call 112 to request medical assistance their call is forwarded forcing callers to explain their situation again which means valuable time is lost it is planned to establish a two level model to process
a function of acd that immediately sends calls to the first available agent
|Safaricom, Airtel Face Fines for Delaying Customer Care Calls|
call queue for more than 15 seconds this is an upgrade from the current regulations which compel firms to set up customer service call systems without specifying call queue time lines calls to mobile t
|Discom Call Centre Shut After 27 Staff Test Covid Positive|
contactcenterworld bhopal india aug 20 2020 covid 19 has hit operations of mp madhya kshetra vidyut vitran company central power discom forcing closure of its call centre operations after 27 employees
|Government Review into Telco Complaints Recommends More Call Centres in Australia|
contactcenterworld canberra australia nov 2018 australian phone and internet providers are dodging the toughest complaints by forcing customers to report them to the ombudsman before they&rsquoll resol