All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Forecasting
Definition:
Utilizing previous figures and current situations to predict future sales/contacts etc. used in financial accounting and when planning for staff
ContactCenterWorld - Search Results
Filter By:
Your search for 'Forecasting' has returned 179 search results
162 Records Found
Page: 1 | 2 | 3 | 4
Your search for 'Forecasting' has returned 179 search results
Videos
Page: 1 | 2 | 3 | 4
| Judgmental Forecasting /define.aspx?id=8c106746e0604820b51243b34e298311 uses instinct along with other resources to predict what may happen executive decisions can be made on the bases of these feelings |
| Quantitative Forecasting /define.aspx?id=2a3b963f74ad4b65b3944f666f7022e5 this technique uses factual numbers and previous experiences to predict future events |
| Adi /profile.aspx?pid=8df78c2e6458407b840f04534a8d0356 forecasting and reporting generate sales proposals for distribution to prospects coordinate with client services on pre post sales implementation self driven and results oriented with strong project |
| ten warning signs that you need an automated workforce management solution /view/contact-center-article/ten-warning-signs-that-you-need-an-automated-workforce-management-solution-2.aspx contactcenterworld is it time for your contact centre to make the move from spreadsheets or manual methods of forecasting and scheduling to an automated workforce management application is your contact |
| Senior Resource Planning Manager /job-app-show-posting.aspx?JobID=db35edaa-ce32-47a1-a33c-6789f2ec2a93 forecasting and capacity planning you will work alongside the operation leadership to provide strategic operational and tactical plans you will identify opportunities develop processes and influence au |
| nice incontact cxone adds end to end artificial intelligence ai capabilities /view/contact-center-news/nice-incontact-cxone-spring-2019-release-adds-end-to-end-artificial-intelligence.aspx forecasting and scheduling options to ai powered interaction analytics that detect root cause issues of customer frustration cxone now provides additional depth and breadth of crm integrations for deli |
| Centralized or de-centralized WFM: 5 ways to strike the perfect balance /company/blog/teleopti/?id=2fa86c9e-5aca-4687-bc49-25c08fce6ecc forecasting and scheduling processes more and more organizations have seen the advantages of centralized planning contact centers in particular have enjoyed the benefits technology brings when addressi |
| Teleopti /company/teleopti.aspx forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| Magnus Geverts /profile/magnus.geverts/ forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| netflix expands global customer care with teleopti's workforce management solution /view/contact-center-news/netflix-expands-global-customer-care-with-teleoptis-flexible-cloud-based.aspx forecasting and scheduling agents across several different regions time zones and languages we believe teleopti will meet those needs as we partner together on a global implementation of the software d |
| Rebecca Philp /profile.aspx?pid=d73468513915403f993de7169cc02325 forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| uk industry specialist joins svl /view/contact-center-news/uk-industry-specialist-joins-svl.aspx forecasting strategies structures and systems within contact centres field operations and back office environments richard said i jumped at the chance to join svl having firstly been hugely impressed w |
| Patrik Vesterberg /profile/patrik.vesterberg/ forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| virtual observer omnichannel wfo solution is now available in oracle cloud marketplace /view/contact-center-news/virtual-observer-omnichannel-wfo-solution-is-now-available-in-oracle-cloud.aspx forecasting scheduling intraday management and real time adherence for all communication channels including oracle service cloud chat and email virtual observer delivers a contact center solution withi |
| workforce management wfm technology from teleopti supports employee engagement at online retailer otto service centers /view/contact-center-news/workforce-management-wfm-technology-from-teleopti-supports-employee-engagement-at.aspx forecasting activities for millions of shifts patrik vesterberg vp nordics and mainland europe at teleopti concluded the world of e commerce is fast changing and highly competitive at the same time for |
| Bruce Bracken /profile/bruce.bracken/ forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| Meiky /profile.aspx?pid=655a497b0d2240f7937bfb2f6bfb4e89 cost inventory margin demand forecasting supply capacity management warehouse order management customer service and project improvement sap bw functional analyst and sap implementation |
| Diane Capazorio /profile/diane.capazorio/ forecasting and planning solutions tailored to the needs of their specific industry and organization we leverage industry standard technologies and integrate our products with best of breed reporting a |
| Forecast Properly /tips.aspx?id=a96ac053354f409a8eda1cbbce0cd95a like during tax season by effectively forecasting both call volume and call handling time you can predict both short term and long term needs and schedule your staff according to those predictions |
| weird calls to auckland council hotline /view/contact-center-news/weird-calls-to-auckland-council-hotline.aspx forecasting rain the caller responded when is it stopping it not even winter yet why do we have all this rain when told that the call taker couldn't help with that request the curt response was well pu |
| Expect Shrinkage /tips.aspx?id=9ed350819b524e94b9c922a6397bedb6 while even the best needs analysis and forecasting aid in predicting day to day contact volume many factors may arise which can disrupt the flow of even the most well run call centers be aware of shrin |
| Forecasting /define.aspx?id=cd568e51dee84bf8934603ea95754238 utilizing previous figures and current situations to predict future sales contacts etc used in financial accounting and when planning for staff |
| Donald Koosis /profile.aspx?pid=66a9e2df6ecd47aba62bfa482d5d2b94 vice president isc consultants inc is a provider of sophisticated call and contact center workforce management consulting services and software irene isc's forecasting and scheduling software is availa |
| Mthokozisi Nsango /profile/mthokozisi.nsango/ forecasting purposes and tests the reasonableness of the forecast for planning purposes drives improved service levels cost management and efficiency through mi management information reporting prepar |
| Stanley Alexander /profile/stanley.alexander/ quality monitoring call center consulting outsource performance management contact center forecasting and scheduling workforce management ivr digital data voice and self service management design |
| Karim Chabane /profile/karim.chabane/ forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| Count to 5 for perfect multi-channel forecasting /company/blog/teleopti/?id=7b77278f-9cca-4caa-8941-0780fadf7021 keep it simple that&rsquos the message from nick brook of teleopti when it comes to forecasting for multi channel here are his top five tips customers expect service wherever and whenever they want it |
| QPC Assists Gympie Regional Council to Upgrade Customer Contact Centre Software /view/contact-center-news/qpc-assists-gympie-regional-council-to-upgrade-customer-contact-centre-software.aspx forecasting and scheduling of resources qpc was selected via a tender process to deploy purecloud and successfully met the council&rsquos challenge of rapid implementation in between council rate quart |
| 4 Tips to Improve Call Center Scheduling /company/blog/theconnection/?id=0a55d6c7-b624-41ca-9e2a-8e2cc2500c0d forecasting and future scheduling even in the short run better utilization of the team will more than offset the cost of this software early planning smooths peak periods getting through the busy seaso |
| Black Friday, Small Business Saturday, Cyber Monday - Is your Customer Service Team Ready? /company/blog/startek/?id=1c68d189-6de4-4dd4-a2e0-4f61df1d67aa forecasting staff levels scheduling and training take it a step further and review customer and employee satisfaction surveys during the same period last year were there any anomalies were you understa |
| Verint Earns Highest Overall Vendor and Product Customer Satisfaction Scores in DMG Consulting Repor /view/contact-center-news/verint-earns-highest-overall-vendor-and-product-customer-satisfaction-scores-in.aspx forecasting that speech analytics will play a major role in understanding customer preferences anticipating consumers&rsquo behavior which in combination with predictive analytics and real time speech |
| WFMSG Announces Enhanced Workforce Management Software /view/contact-center-news/wfmsg-announces-enhanced-workforce-management-software-to-support-the-companys.aspx forecasting and scheduling toolsadditional employee engagement capabilities as we continue to accelerate our revenue growth this release gives our clients access to the latest technology advantages and |
| How to avoid the 5 most common mistakes in forecasting /company/blog/teleopti/?id=336b8e0a-d022-4730-aa5d-b39247b95783 according to nick brook at teleopti resource forecasting in contact centers needn&rsquot be a complicated affair start by avoiding the most common mistakes and stick to the basics today&rsquos contact |
| Bright Pattern Simplifies Omnichannel Workforce Management with Loxysoft Integration /view/contact-center-news/bright-pattern-simplifies-omnichannel-workforce-management-with-loxysoft.aspx forecasting tools are not used said michael mccloskey ceo of bright pattern proscheduler by loxysoft providers customers with all the tools they need to properly staff their centers the wfm solution ha |
| J.D. Power /company/j.d.-power.aspx forecasting and training services as well as business operations analyses and consultancies on customer satisfaction trends jd power and associates j d power in the asia pacific region j d power and as |
| Next Generation of Cloud WFM for Contact Centres /company/blog/uwfm/?id=10ff4d0f-9769-48ba-8cd0-f9bae94142d6 forecasting and scheduling for the entire contact centre workforce the next generation of easy to use workforce management in the cloud u wfm offers their workforce management platform as a 100 c |
| Broadvoice Taps Telecom Finance Expert Kevin Connor as New CFO /view/contact-center-news/broadvoice-taps-telecom-finance-expert-kevin-connor-as-new-cfo.aspx forecasting and handling financial communications with lenders rating agencies and investors among other charges as broadvoice continues to grow quickly we will keep adding the best talent we can find |
| Call Center Forecasting Challenges Managers Face /company/blog/theconnection/?id=2f0db376-90dd-4ed2-9a4b-6a9362257efb if there is one thing contact center managers can always count on it is that call volume will fluctuate if only we could predict how much and when accurate call volume forecasting is essential in order |
| Teleopti and PeakView Announce New Partnership /view/contact-center-news/teleopti-and-peakview-enable-exceptional-customer-experiences-with-new-partnership.aspx forecasting scheduling and management jointly they bring a solution and customer experience opportunities to their customers teleopti&rsquos workforce management solution is among the best in the indus |
| Constanta Lupu /profile/constanta.lupu/ development coaching mentoring strong stakeholder management communication analytical problem solving and ability to drive towards the big picture budgets forecasting operations management |
| Eric Roussos /profile/eric.roussos/ workforce management coordinator i'm the wfm coordinator and have been involved with wfm for about 7 years now my role as wfm coordinator is to provide long and short term forecasting data new hire and |
| Tommy Palomäki /profile/tommy.palomaki/ forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| Johan Hard /profile/johan.hard/ forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| NICE inContact CXone Solution Helps TechStyle Improve Efficiency /view/contact-center-news/nice-incontact-cxone-ai-self-service-solution-helps-techstyle-improve-operational.aspx forecasting and staffing the successful implementation of techstyle&rsquos chatbot delivers true omnichannel self service as well as blended live agent interactions for members as a result members now |
| TechStyle Fashion Group Deploys NICE inContact Technology to Enhance Customer Experience /view/contact-center-news/techstyle-fashion-group-deploys-nice-incontact-technology-to-enhance-customer.aspx forecasting and staffing the successful implementation of techstyle&rsquos chatbot delivers true omnichannel self service as well as blended live agent interactions for members in addition to reducing |
| Performance Measures For Other Departments! /tips.aspx?id=9c9fa6ae44e24cc798bb59c13d18e362 forecasting do you measure the accuracy of their forecasted response volumes if you don't you ought to as the performance of your call center truly involves a team effort so next time you're in a meeti |
| Olle During /profile.aspx?pid=4e30d93cd572412189842e68d3a1015a forecasting and scheduling founded in 1992 swedish established teleopti has custo mers in over 80 countries numerous offices around the world – from beijing to são paolo – and a comprehensive global |
| Workforce Management FAQs /company/blog/businesssystemsuk/?id=950f7616-9a9f-4565-87de-69181871d7c9 forecasting features comes in how long will it take for me to get a return on my investment this can depend on a number of different variables such as how many agents you have if you used to use excel |
| Workforce Management: Optimizing Its Benefits /company/blog/monetsoftware/?id=a697a0d5-2dbb-4e6b-b987-95e417cfea13 forecasting is consistent let the system manage holiday and shift swaps so managers can focus on other tasks daily forecasts will usually be top priority but do not ignore midrange and long term calcul |
| Accomplish Your Contact Center Goals with Roadmapping /company/blog/monetsoftware/?id=911d0e8a-76ef-447a-8507-2b551f361894 forecasting and scheduling procedures are there times when an insufficient number of agents are working which may prompt those that are extra busy to wrap up calls faster to cut down on wait times at t |
Upcoming Events
Submit Event
14th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it! 100's of best practice tips and ideas from contact center professionals Read More...
 | 2 |
 1 | Share |