ContactCenterWorld - Definition
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Phrase: Forecasting
Definition:
Utilizing previous figures and current situations to predict future sales/contacts etc. used in financial accounting and when planning for staff
ContactCenterWorld - Search Results
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Cameron Ohlson /profile/cameron.ohlson/ wfm forecasting and scheduling merchants is a customer management partner specialising in business process outsourcing bpo that delivers customer experience and customer interactions we believe that pe |
Quantitative Forecasting /define.aspx?id=2a3b963f74ad4b65b3944f666f7022e5 this technique uses factual numbers and previous experiences to predict future events |
Forecasting /define.aspx?id=cd568e51dee84bf8934603ea95754238 utilizing previous figures and current situations to predict future sales contacts etc used in financial accounting and when planning for staff |
Judgmental Forecasting /define.aspx?id=8c106746e0604820b51243b34e298311 uses instinct along with other resources to predict what may happen executive decisions can be made on the bases of these feelings |
Bibish Ashayeva /profile/bibish.ashayeva/ head of the forecasting and telesales department tele2 ab is a major european telecommunications operator with about 34 million customers in 10 countries it serves as a fixed line telephone operator ca |
Mzwandile Kato /profile/mzwandile.kato/ forecasting and resource planning management of my 19 years' experience and exposure in the following industries retail vehicle leasing financial services and health administration bpo i have strong te |
Eric Roussos /profile/eric.roussos/ workforce management coordinator united states i'm the wfm coordinator and have been involved with wfm for about 7 years now my role as wfm coordinator is to provide long and short term forecasting dat |
Indriana Indra /profile/indriana.indra/ indonesia statistic telemarketing consumer survey market research marketing strategy customer care loyalty management supply chain management brand management forecasting marketing communication qualit |
Mthokozisi Nsango /profile/mthokozisi.nsango/ forecasting purposes and tests the reasonableness of the forecast for planning purposes drives improved service levels cost management and efficiency through mi management information reporting prepar |
Performance Measures For Other Departments! /tips.aspx?id=9c9fa6ae44e24cc798bb59c13d18e362 forecasting do you measure the accuracy of their forecasted response volumes if you don't you ought to as the performance of your call center truly involves a team effort so next time you're in a meeti |
Timothy Fields /profile/timothy.fields/ the following areas workforce management contact center environment coach frontline management data forecasting & projections business process outsourcing new hire training experience |
Forecasting /tips.aspx?id=74c7f62b9598468194c6f1f1ec055053 are you involved in forecasting call volumes if so then one certainty is that you will probably spend some time reviewing historical call volumes maybe even e mail fax etc to help you forecast accurate |
Don't Assume Your Forecasting System Always Knows Best! /tips.aspx?id=4308b98544b147249022b1c322a7099d forecasting systems can help predict inbound traffic however they do not know what is happening in the markets what influence weather may have when the marketing department is sending out a new mail sh |
Super-Advanced Level of Forecast in Contact Centers /view/contact-center-article/super-advanced-level-of-forecast-in-contact-centers.aspx forecasting process involves a statistical interpretation of historical data to predict future workload there are many different situations in the call center environment that require a forecast to be |
Genesys Extends Beyond the Contact Center with New AI-Powered Employee Experience Solution /view/contact-center-news/genesys-extends-beyond-the-contact-center-with-new-ai-powered-employee-experience.aspx forecasting and scheduling gamification and performance management coaching and employee development organizations increasingly recognize their employees are key to delivering great customer experience |
UJET and Google Cloud Launch Intelligent Workforce Management for Employee and Customer Experience /view/contact-center-news/ujet-and-google-cloud-launch-intelligent-workforce-management-to-power-future-of.aspx forecasting scheduling and real time adherence monitoring to improve remote contact center agent performance satisfaction and the overall customer experience the challenges of the post pandemic workpla |
Costi Manda /profile/workgenda/ power2media workgenda is a hyperautomated workforce management saas solution addressing all aspects of the workforce management process meaning all steps from forecasting capacity calculations shift de |
Playvox Launches New Workforce Engagement Solutions for Salesforce Contact Center /view/contact-center-news/playvox-launches-new-workforce-engagement-solutions-for-salesforce-contact-center.aspx forecasting scheduling adherence capacity planning and long term scheduling within salesforce contact center along with the ability to easily make changes in real time based on playvox ai insights the |
Forecast Properly /tips.aspx?id=a96ac053354f409a8eda1cbbce0cd95a like during tax season by effectively forecasting both call volume and call handling time you can predict both short term and long term needs and schedule your staff according to those predictions |
Expect Shrinkage /tips.aspx?id=9ed350819b524e94b9c922a6397bedb6 while even the best needs analysis and forecasting aid in predicting day to day contact volume many factors may arise which can disrupt the flow of even the most well run call centers be aware of shrin |
Playvox Expands Workforce Management Capacity Planner /view/contact-center-news/playvox-expands-workforce-management-capacity-planner-cost-cutting-solution-fuels.aspx forecasting the information is color coded for easy interpretation allowing for differing scenarios to be modeled giving operations more insight and knowledge when trying to make decisions about long t |
Eital Muskal /profile/eital.muskal/ forecasting every day's hr needs our system offers numerous advantages like integration with other organization systems in use real time information update easy access reports and a web based solution |
ASAPP Expands Engineering Team with New India Office /view/contact-center-news/asapp-expands-world-class-engineering-team-with-new-india-office.aspx forecasting report forrester research recommends that companies cut spending on legacy software systems but increase investment in ai that improves the customer experience while reducing costs increasi |
Eugene De gee /profile.aspx?pid=7c2f354958654ef79adb957b048048ac senior manager wfm luno luno south africa i am a professional with 14 years plus experience in workforce management forecasting and analysis operational transition management business analysis and prog |
AskTalos Launched AI-Based CRM Solutions /view/contact-center-news/asktalos-launched-ai-based-crm-solutions.aspx contactcenterworld pune india oct 10 2022 asktalos an ai led software product startup started by indian and european techies recently launched its crm solutions these crm services use predictive modeli |
Jim Vecchio /profile.aspx?pid=50d8783f2d6f46db8ba6fab46f497418 forecasting and training services as well as business operations analyses and consultancies on customer satisfaction trends epianalytics inc established in 1968 j d power and associates is a global mar |
NICE Applauded by Frost & Sullivan for Optimizing Contact Center Efficiency, Reliability, and Flexibility /view/contact-center-news/nice-applauded-by-frost-sullivan-for-optimizing-contact-center-efficiency.aspx forecasting capabilities meet the industry needs enabling organizations to create efficient schedules that better utilize agent availability according to nithin ramesh senior consulting analyst for fro |
Transport for NSW Selects Alvaria Workforce Engagement Management Suite for Back-Office and Agent Improvement Tools /view/contact-center-news/transport-for-nsw-selects-alvaria-workforce-engagement-management-suite-for-back.aspx forecasting scheduling and monitoring capabilities available they chose the alvaria wem suite transport for nsw selected alvaria workforce as it offered the technology and features they required to kee |
Tomiris Agiyanova /profile/tomiris.agiyanova/ forecasting and telephone sales manager united company mobile telecom service is a european telecom operator that entered the market of kazakhstan in 2010 it consists of two companies altel and tele 2 |
Bas Verzendaal /profile/bas.verzendaal/ forecasting analyst mercedes benz is a german automobile manufacturer a multinational division of the german manufacturer daimler ag the brand is used for luxury automobiles buses coaches and trucks me |
TSA Group Chooses Alvaria Workforce Engagement Management for Volume Forecasting, Mobile Schedule Management /view/contact-center-news/tsa-group-chooses-alvaria-workforce-engagement-management-for-volume-forecasting.aspx forecasting and scheduling capability alvaria workforce enables tsa to optimise resources across multiple teams and customer campaigns tsa group needed a solution that would provide their agents with a |
Contact Centre Operations: Keep it Simple – Keep it Human /view/contact-center-article/contact-centre-operations-keep-it-simple-keep-it-human.aspx forecasting of their staff while keeping teams connected and meeting service levels the growth of digital platforms has merely increased complexity but not necessarily for the greater good a new survey |
J.D. Power /company/j.d.-power.aspx forecasting and training services as well as business operations analyses and consultancies on customer satisfaction trends jd power and associates j d power in the asia pacific region j d power and as |
WorkForce Software Announces New Release of Labor Forecasting Software /view/contact-center-news/workforce-software-defines-the-future-of-labor-forecasting-and-employee.aspx contactcenterworldlivonia mi usa feb 2 2022 global provider of integrated employee experience and workforce management solutions workforce software announced the availability of its latest release of l |
Harry's Selects Playvox for Contact Center Forecasting and Scheduling /view/contact-center-news/harrys-selects-playvox-for-contact-center-forecasting-and-scheduling.aspx forecasting to inform data based staffing decisions to meet our metrics with the company rapid growth and product portfolio growth harry identified a need to enhance its workforce forecasting and sched |
NICE CXone Selected by Wodonga TAFE to Digitally Transform its Customer Service /view/contact-center-news/nice-cxone-selected-by-leading-australian-vocational-education-provider-to.aspx forecasting accuracy visibility over agents workforce management and flexibility for remote working for wodonga tafe&rsquos contact center teams wodonga tafe has recently undertaken a cloud transformat |
Jody Broyles /profile/jbroyles/ forecasting managing budgets and implementing tier two support structures team leadership & personnel growth passion for building high performing teams and empowering accountability through a commitme |
NICE Adds Powerful Innovations to Optimize Workforce Management and Improve Experiences for Digital Consumers /view/contact-center-news/nice-adds-powerful-innovations-to-optimize-workforce-management-and-improve.aspx contatcenterworldhoboken nj usa nov 22 2021 the massive increase in digital channel adoption has added complexity to workforce management forecasting and scheduling to help organizations address this d |
Eleveo Announces Cisco WebEx Contact Center Integration /view/contact-center-news/eleveo-announces-cisco-webex-contact-center-integration.aspx forecasting and scheduling tools with cisco queue level data it also enhances security for companies utilizing work from home agents or offering hybrid on site and remote workplace options eleveo provi |
UJET and Playvox Partner to Optimize Contact Center Agent and Customer Experience /view/contact-center-news/ujet-and-playvox-partner-to-optimize-contact-center-agent-and-customer-experience.aspx forecasting scheduling and quality management through its extended suite of workforce engagement capabilities ujet and playvox share a similar vision &ndash to empower contact center agents to be their |
Pragati Pathrotkar /profile/pragati.pathrotkar/ assistant manager transparency market research tmr is a global market intelligence company providing business information reports and services the company's exclusive blend of quantitative forecasting |
Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center /view/contact-center-news/dialpad-and-playvox-partner-to-optimize-agent-and-customer-experience-through.aspx forecasting scheduling and quality management as part of its existing suite of workforce engagement capabilities the addition of playvox wem applications consisting of workforce management quality assu |
Enigmai /company/enigmai.aspx forecasting every day's hr needs our system offers numerous advantages like integration with other organization systems in use real time information update easy access reports and a web based solution |
Kinan to Enhance Customer Experience with Yardi Technology /view/contact-center-news/kinan-to-enhance-customer-experience-with-yardi-technology.aspx forecasting for accurate reporting and improved decision making yardir inspection to gain real time data and enhanced inspection management commercialcafer to improve tenant experience with a self serv |
Playvox Workforce Management Keeps SeatGeek Staffed for Rapid Growth /view/contact-center-news/playvox-workforce-management-keeps-seatgeek-staffed-for-rapid-growth.aspx forecasting and staff scheduling capabilities needed to be strengthened before they became a challenge impacting growth compounding that was a need for greater visibility into coverage gaps and schedul |
Fuze Announces Partnership with Verint to Power Customer Engagement for the Global Enterprise /view/contact-center-news/fuze-announces-partnership-with-verint-to-power-customer-engagement-for-the.aspx forecasting with its open architecture the verint cloud platform supports integrations with solutions that elevate customer and employee experiences for businesses of all sizes and we are pleased to pr |
Maxim Ivashkov /profile/maxim.ivashkov/ owner plansis develops innovative planning and forecasting solutions for call centers we provide state of the art it and methods to make the work of planners more productive if you find that you do not |
Maria McDaid /profile/maria.mcdaid/ industry skilled in internal audit analytical skills databases marketing and cash flow forecasting strong operations professional with a bachelor degree focused in behavioral sciences from sdcc |
Skipton Building Society Takes Workforce Management and Employee Engagement to the Cloud with NICE /view/contact-center-news/skipton-building-society-takes-workforce-management-and-employee-engagement-to.aspx forecasting and ensuring rapid roi the combined solution of nice wfm and eem in the cloud was seen by skipton building society as complementing its long term business strategy as well as its policy of |
Onicorn Chooses WorkGenda to Boost Efficiency in the Turkish Call Center Market /view/contact-center-news/onicorn-chooses-workgenda-to-boost-efficiency-in-the-turkish-call-center-market.aspx forecasting with ai technology capacity management automated scheduling intraday management and time registration partnering with workgenda to deliver transformation for our clients will allow us to pr |