ContactCenterWorld - Definition
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Phrase: Auto Attendant
Deriviation(s):Automated Attendant
Definition:
Previously known as Interactive Voice Response system or (IVR) this processes the request of the caller and may route them to a live agent or play a response such as a recording of the company address. It is a replacement for a human operator.
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Auto Attendant /define.aspx?id=cdcc314411c84c60849861bba5952980 previously known as interactive voice response system or ivr this processes the request of the caller and may route them to a live agent or play a response such as a recording of the company address it |
telinta redesigns its virtual office hosted pbx solution /view/contact-center-news/telinta-redesigns-its-virtual-office-hosted-pbx-solution-to-help-itsps-serve.aspx auto attendant and ivr set up call routing set up conference calls and more we made virtual office easier and faster to use so that our voip service provider customers can better succeed in winning end |
Offer Voice As Well As Touch Tone (Part 2 /tips.aspx?id=5be83a2cb25c425db2031d6771d07d2c following on from the last tip featuring ivr here's another suggestion to help callers if they access your contact center through an auto attendant as we mentioned in part 1 some callers may not have s |
Auto Attendant Options /tips.aspx?id=cd28b2d0cab54f348a122edf2090b19e when you use an auto attendant to screen or route calls best practice is to announce the option then give the instruction for example for customer services press 1 ' if you have your announcements the |
Telinta Enhances its Virtual Office Hosted PBX Solution to Help ITSPs Serve Small and Home-Based Business Users /view/contact-center-news/telinta-enhances-its-virtual-office-hosted-pbx-solution-to-help-itsps-serve-small.aspx auto attendant and ivr set up call routing set up conference calls and more telinta strives to continuously innovate enhancing our voip solutions to help our customers win and retain highly profitable |
Research Before You Buy /tips.aspx?id=aff2d035e0524609a64d98f8101e4f38 with the constant stream of new technology and applications presented to us on a daily basis do research amongst your customers before installing some solutions for example if you are going to implemen |
IBCAD Computer software house /company/ibcad-computer-software-house.aspx welcome your telephone caller professionally with voice & music we ibcad computer software house is specialized in in house voice production of professional telephone messages like auto attendant me |
VoIP Business /company/voip-business.aspx through ethernet instead of physical cables voip business provides a lot of features such as voicemail call waiting conference calling call recording auto attendant and sip trunking voiceoverip |
Interalia /company/interalia.aspx interalia provides call processing acd announcements audiotex auto attendant system failover and music messaging on hold for contact centers interalia communications ltd |