ContactCenterWorld - Definition
Phrase: Application Based Routing and Reporting
The ACD capability to route and track transactions by type of call, or application (e.g., sales, service, etc.), versus the traditional method of routing and tracking by trunk group and agent group.
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|Application Based Routing and Reporting|
the acd capability to route and track transactions by type of call or application e g sales service etc versus the traditional method of routing and tracking by trunk group and agent group
|Enghouse Interactive Releases TouchPoint Agent for Microsoft Office 365, Offers Free 30-day Trial|
contactcenterworld enghouse interactive a leading developer of a comprehensive portfolio of contact center software and services today announced the immediate availability of touchpoint agent a rich ca