ContactCenterWorld - Definition
Phrase: Application Based Routing and Reporting
The ACD capability to route and track transactions by type of call, or application (e.g., sales, service, etc.), versus the traditional method of routing and tracking by trunk group and agent group.
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|Application Based Routing and Reporting|
the acd capability to route and track transactions by type of call or application e g sales service etc versus the traditional method of routing and tracking by trunk group and agent group
|New10 Partners with Vonage to Transform Contact Centre|
contactcenterworld london uk jan 7 2020 vonage nasdaq vg a global business cloud communications provider announced that new10 has selected its contact centre solution to better serve its customer base