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ContactCenterWorld - Definition

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Phrase: Logged On

Definition:

A position where an agent is connected into the system used within the contact center.

ContactCenterWorld - Search Results

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Your search for 'Logged On' has returned 12 search results

Smart Communications
Responsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel.

11 Records Found

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Submit Industry Research
/add_research.aspx
logged in and then selecting the editorial submissions link please follow the instructions below pertaining to the research service you wish to choose free your research will be featured on

Agent Occupancy
/define.aspx?id=ebd26526a53a4bf08efd17b192ca6ee5
a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity

Logged On
/define.aspx?id=d1226ef65bb94cf59bd2c2dd2e3844cb
a position where an agent is connected into the system used within the contact center

City Works to Bridge Complaints Gap
/view/contact-center-news/city-works-to-bridge-complaints-gap.aspx
on with customers was the 100 use of the forcelink system which was designed to automatically provide milestone updates to customers on logged calls problems experienced were the grouping and closing o

Telemarketing was Wisconsin's Top Consumer Complaint in 2021
/view/contact-center-news/telemarketing-was-wisconsins-top-consumer-complaint-in-2021.aspx
contactcenterworldmadison wi usa feb 7 2022 telemarketing once again topped the list of complaints made to wisconsin consumer protection officials in 2021 the state department of agriculture trade and

Saltire Awarded Call Centre Contract by River Clyde Homes
/view/contact-center-news/saltire-awarded-call-centre-contract-by-river-clyde-homes.aspx
contactcenterworldglasgow scotland sept 13 2021 the call centre at saltire facilities management has been awarded a contract to deliver out of hours call handling services on behalf of river clyde home

How to Prevent Your Tone from Getting Lost in Email
/company/blog/vaspian/?id=a80dc13a-62f2-40de-be3e-b7bad5e9c7a4
there are many times you have probably logged into your work email in the morning and while reading your messages thought wow that person must be in a bad mood today this is a common occurrence for emp

Calls to Domestic Abuse Helpline in England Up by 60% Over Past Year
/view/contact-center-news/calls-to-domestic-abuse-helpline-in-england-up-by-60-over-past-year.aspx
contactcenterworldlondon uk march 23 2021 the conditions of lockdown in england and increased awareness about domestic abuse led to a 61 surge in calls and contacts logged by the official domestic abus

Centrelink Site Crashes Under Virus Weight
/view/contact-center-news/centrelink-site-crashes-under-virus-weight.aspx
on tuesday morning mirroring devastating scenes across the country on monday when thousands lined up to register for unemployment benefits about 123 000 logged on to the mygov portal on tuesday morning

NKDA Helpline Resolves 85% Cases in 3 Months
/view/contact-center-news/nkda-helpline-resolves-85-cases-in-3-months.aspx
contactcenterworld kolkata india oct 2019 the new town helpline that was launched on july 2 by the new town kolkata development authority nkda has been successful in resolving 85 percent of the issues