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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Logged On
Definition:
A position where an agent is connected into the system used within the contact center.
ContactCenterWorld - Search Results
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Your search for 'Logged On' has returned 33 search results
32 Records Found
Your search for 'Logged On' has returned 33 search results
 | Smart Communications Responsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel. |
32 Records Found
| my ekurhuleni app works optimally with accurate service queries /view/contact-center-news/my-ekurhuleni-app-works-optimally-with-accurate-service-queries.aspx ekurhuleni south africa oct 11 2018 the city of ekurhuleni has observed that some residents who are using the recently launched my ekurhuleni app to log service queries are inputting incorrect informat |
| Rupert Fallows /profile.aspx?pid=ac33bf908f034ad3923e7ee1f1618b7f smartcorr for salesforce responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of |
| royal caribbean unveils chatbot for agents /view/contact-center-news/royal-caribbean-unveils-chatbot-for-agents.aspx contactcenterworld miami fl usa aug 9 2018 royal caribbean cruises ltd is adding an automated chat to cruisingpower com that will be an option for agents interacting with the company three contact cent |
| Agent Occupancy /define.aspx?id=ebd26526a53a4bf08efd17b192ca6ee5 a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity |
| Logged On /define.aspx?id=d1226ef65bb94cf59bd2c2dd2e3844cb a position where an agent is connected into the system used within the contact center |
| IPOA Unveils Digital Platform to Track Complaints, Investigations /view/contact-center-news/ipoa-unveils-digital-platform-to-track-complaints-investigations.aspx on the live environment for use by all staff there are over 2 200 complaints registered within the ipoacloud connect system across nairobi mombasa kisumu and garissa it will be soon rolled out to the n |
| Municipality Adapts its Approach to Residents’ Complaints /view/contact-center-news/municipality-adapts-its-approach-to-residents-complaints.aspx contactcenterworld newcastle south africa feb 7 2018 in the spirit of improving on reaction to residents&rsquo complaints the municipality has adopted an engineered approach &ndash emis emis is set to |
| Talkdesk’s Easy Contact Center and CRM Integration /company/blog/talkdesk/?id=5dd00b1a-115c-41c2-af50-243ac04ee872 making a digital transformation requires adding new channels to a company&rsquos contact center strategy and enabling an agent to handle communications through all the channels this approach brings an |
| India’s First State-run Toll-free Helpline for Mental Illness Launched in Jaipur /view/contact-center-news/indias-first-state-run-toll-free-helpline-for-mental-illness-launched-in-jaipur.aspx on october 10 on the world mental health day it works at hospital&rsquos outpatient department time between 9 am and 3 pm by march 2018 it will start functioning throughout the day said dr sharma clini |
| Humanitarian Hotline for Displaced Iraqis Logs 100,000th Call /view/contact-center-news/humanitarian-hotline-for-displaced-iraqis-logs-100000th-call.aspx contactcenterworld erbil kurdistan region iraq oct 2017 the iraqi idp information centre a free hotline for displaced iraqis across the nation operating in one of the most complex crises in the world l |
| Vodacom Launches Mobile Apps to Support Government Service Delivery in Mthatha /view/contact-center-news/vodacom-launches-mobile-apps-to-support-government-service-delivery-in-mthatha.aspx on any service delivery concerns the or tambo district has given its platform the name thetha nathi which means talk to us the solution provides the municipality with an omni channel system through whi |
| 911 Operator Suspended for Sleeping on the Job /view/contact-center-news/911-operator-suspended-for-sleeping-on-the-job.aspx contactcenterworld durban south africa may 3 2017 a police dispatcher heard snoring on a 911 call gets suspended for sleeping on the job every second counts in an emergency and that single second could |
| Usermind Expands its Customer Engagement Hub with New Zendesk Integration /view/contact-center-news/usermind-expands-its-customer-engagement-hub-with-new-zendesk-integration.aspx contactcenterworld seattle wa usa april 2017 usermind announced its customer engagement hub now integrates with zendesk inc cloud based customer service software this integration provides organizations |
| New Feature: CloudCall Go! /view/contact-center-news/new-feature-cloudcall-go.aspx contactcenterworld london uk apr 4 2017 we are excited to announce the launch of our new feature cloudcall go which was designed to enable our customers to extend the power of their crm systems to thei |
| Improve Handle Time by Equipping Agents with More Information Upfront /company/blog/mitel/?id=9e370e12-d84d-454e-8cf3-fc1720b364a4 back in july 2016 the internet was set ablaze by reports that zappos logged a customer service call that lasted almost 11 hours while an extreme example it&rsquos demonstrative of the emphasis that con |
| Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps /company/blog/liveperson/?id=eaafb96d-f51e-47f2-aee8-06ac931282d8 on the front lines of customer care to make meaningful connections differentiate a brand and boost revenue through improved service so how can executives directors and managers grasp the effectiveness |
| Customer Service Metrics: 8 KPIs to Consider /company/blog/takingyouforward/?id=d05689d4-96ac-4072-805a-c4d8e3514afb on your core processes and experts are handling your customer service you are thrilled about the idea of having an outsourced team and you are confident that they will go beyond your expectations |
| 4 Handy Tools to Save Time Making Your Social Media Flourish /company/blog/answer4u/?id=49be0d10-30d9-4013-82b3-2c96a651b407 social media isn&rsquot new anymore it&rsquos a substantial and important component to any business&rsquos marketing strategy and there&rsquos a reason for this importance being active on social media |
| Get more out of your Timesheet: Zoho Projects adds new options /company/blog/zoho/?id=743340d5-2ffc-46ff-b6ca-639ea25c5b34 since timesheet is one of our most popular modules we are constantly working on improving your time logging and time tracking experience as a result we now have an enhanced version of timesheet with ad |
| Call Centre Fears After Police Cancel IT ‘Fix’ /view/contact-center-news/call-centre-fears-after-police-cancel-it-fix.aspx on which includes handling of emergency calls has been put on hold despite it being described as mission critical the news will renew concerns over the pressures on police call centres after the deaths |
| Regional Transport Office Helpline Dead Since September /view/contact-center-news/regional-transport-office-helpline-dead-since-sept-no-one-knows-why.aspx contactcenterworldnagpur india feb 4 2016 if you are one of the several thousands passengers fleeced by auto drivers in the city this will only cause you aggravation regional transport office rto helpl |
| Call Centre ‘Ignored’ /view/contact-center-news/call-centre-ignored.aspx on the municipal call centre to the executive committee with the call centre handling over 400 calls on an average day and only six call centre agents per shift staff are demotivated and despondent rea |
| Police Call Centre Unable to Take 999 Calls ‘Due to Glitch’ /view/contact-center-news/police-call-centre-unable-to-take-999-calls-due-to-glitch.aspx contactcenterworldbilston glen scotland dec 15 2015 a police control room criticised in a recent report was unable to take emergency calls for a period on tuesday due to a technical fault calls were di |
| M9 Crash Deaths: Police ‘Must Halt Call Centre Closures’ /view/contact-center-news/m9-crash-deaths-police-must-halt-call-centre-closures.aspx on the m9 in july police took three days to find the couple&rsquos car after an initial call from a member of the public was not logged in a report published today hmics makes a total of 30 recommendat |
| CR Passengers Made Maximum Complaints on Security Helpline 182 /view/contact-center-news/cr-passengers-made-maximum-complaints-on-security-helpline-182.aspx contactcenterworldmumbai india oct 9 2015 central railway passengers complained the most on the pan india security helpline 182 while those commuting on south western railway rarely dialled the number |
| Police Call Centre Staff Hit by Stress /view/contact-center-news/police-call-centre-staff-hit-by-stress.aspx contactcenterworldmidlothian scotland july 23 2015 nearly two thirds of staff applied for voluntary redundancy at the bilston glen police call centre which has been linked to the m9 tragedy a total of |
| M9 Crash Police Call Centre Had 10% Staff Absence Rate /view/contact-center-news/m9-crash-police-call-centre-had-10-staff-absence-rate.aspx on at police scotland&rsquos east service centre in june as completely unacceptable lamara bell 25 and her boyfriend john yuill 28 were involved in a crash off the m9 near stirling on sunday 5 july the |
| Reuben Pangan /profile/reuben.pangan/ vice president department head customer service operations responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project |
| Paul Andro Chingcuangco /profile.aspx?pid=e1157f50db304f259e0ae558500c0fc1 technical operations and system support responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handle |
| Roselle Rodriguez /profile.aspx?pid=9ed909de37c54cd6bfdbb8cd800ee503 researcher responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of resellers pass |
| Raymond Joseph Cerbas /profile.aspx?pid=21d6f57a5cc145ea9268462cf206874d business development manager responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting |
| Taro Velasquez /profile.aspx?pid=91eae8adc82f4dec89e58d60d8c6e2d7 research and development responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of |
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