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ContactCenterWorld - Definition
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Phrase: Logged On
Definition:
A position where an agent is connected into the system used within the contact center.
ContactCenterWorld - Search Results
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Your search for 'Logged On' has returned 8 search results
6 Records Found
Your search for 'Logged On' has returned 8 search results
 | Reuben Pangan Vice President/Department Head - Customer Service Operations Smart Communications Inc.  Philippines |
 | Smart Communications Responsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel. |
6 Records Found
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| Agent Occupancy /define.aspx?id=ebd26526a53a4bf08efd17b192ca6ee5 a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity |
| Logged On /define.aspx?id=d1226ef65bb94cf59bd2c2dd2e3844cb a position where an agent is connected into the system used within the contact center |
| Centrelink Site Crashes Under Virus Weight /view/contact-center-news/centrelink-site-crashes-under-virus-weight.aspx on tuesday morning mirroring devastating scenes across the country on monday when thousands lined up to register for unemployment benefits about 123 000 logged on to the mygov portal on tuesday morning |
| NKDA Helpline Resolves 85% Cases in 3 Months /view/contact-center-news/nkda-helpline-resolves-85-cases-in-3-months.aspx contactcenterworld kolkata india oct 2019 the new town helpline that was launched on july 2 by the new town kolkata development authority nkda has been successful in resolving 85 percent of the issues |
| What Went Wrong with Police 999 Service in Devon and Cornwall /view/contact-center-news/what-went-wrong-with-police-999-service-in-devon-and-cornwall.aspx contactcenterworld devon and cornwall england aug 2019 the region 999 service suffered a shutdown due to a technical issue which left calls being diverted to police forces outside of the two count |
| My Ekurhuleni App Works Optimally with Accurate Service Queries /view/contact-center-news/my-ekurhuleni-app-works-optimally-with-accurate-service-queries.aspx ekurhuleni south africa oct 11 2018 the city of ekurhuleni has observed that some residents who are using the recently launched my ekurhuleni app to log service queries are inputting incorrect informat |
