ContactCenterWorld - Definition

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Phrase: Logged On

Definition:

A position where an agent is connected into the system used within the contact center.


ContactCenterWorld - Search Results

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Your search for 'Logged On' has returned 26 search results

Smart Communications
Responsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel.

25 Records Found

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Submit Industry Research
/add_research.aspx
logged in and then selecting the editorial submissions link    please follow the instructions below pertaining to the research service you wish to choose free your research will be featured on
Submit Case Study
/add_casestudy.aspx
logged in and then selecting the editorial submissions link  please follow the instructions below pertaining to the case study service you wish to choose free your case study will be featured on ou
Submit Article
/add_article.aspx
use this form to submit an article to contactcenterworld com upon review of your submission we will notify you via email whether or not your article has been scheduled for publish check the status of y
public assistance helpline to transition to new phone system
/view/contact-center-news/public-assistance-helpline-to-transition-to-new-phone-system.aspx
on friday aug 9 during the transition the helpline will be temporarily unavailable from aug 7 &ndash 8 the helpline number will remain the same the popular public assistance helpline was launched in 20
Agent Occupancy
/define.aspx?id=ebd26526a53a4bf08efd17b192ca6ee5
a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity
Logged On
/define.aspx?id=d1226ef65bb94cf59bd2c2dd2e3844cb
a position where an agent is connected into the system used within the contact center
delhi helpline workers cry foul
/view/contact-center-news/delhi-helpline-workers-cry-foul.aspx
contactcenterworld new delhi india april 2019 women workers at delhi commission for women&rsquos 181 helpline for women in distress have been on a month long sit in after the call centre operations wer
iovox debuts mobile first call tracking integration with zoho crm
/view/contact-center-news/iovox-debuts-mobile-first-call-tracking-integration-with-zoho-crm.aspx
contactcenterworld austin tx usa april 2019 at zoholics austin the annual gathering of zoho users iovox a global call tracking provider unveiled its new mobile first call tracking integration for zoho
My Ekurhuleni App Works Optimally with Accurate Service Queries
/view/contact-center-news/my-ekurhuleni-app-works-optimally-with-accurate-service-queries.aspx
ekurhuleni south africa oct 11 2018 the city of ekurhuleni has observed that some residents who are using the recently launched my ekurhuleni app to log service queries are inputting incorrect informat
Royal Caribbean Unveils Chatbot for Agents
/view/contact-center-news/royal-caribbean-unveils-chatbot-for-agents.aspx
contactcenterworld miami fl usa aug 9 2018 royal caribbean cruises ltd is adding an automated chat to cruisingpower com that will be an option for agents interacting with the company three contact cent
IPOA Unveils Digital Platform to Track Complaints, Investigations
/view/contact-center-news/ipoa-unveils-digital-platform-to-track-complaints-investigations.aspx
on the live environment for use by all staff there are over 2 200 complaints registered within the ipoacloud connect system across nairobi mombasa kisumu and garissa it will be soon rolled out to the n
Municipality Adapts its Approach to Residents’ Complaints
/view/contact-center-news/municipality-adapts-its-approach-to-residents-complaints.aspx
contactcenterworld newcastle south africa feb 7 2018 in the spirit of improving on reaction to residents&rsquo complaints the municipality has adopted an engineered approach &ndash emis emis is set to
Talkdesk’s Easy Contact Center and CRM Integration
/company/blog/talkdesk/?id=5dd00b1a-115c-41c2-af50-243ac04ee872
making a digital transformation requires adding new channels to a company&rsquos contact center strategy and enabling an agent to handle communications through all the channels this approach brings an
India’s First State-run Toll-free Helpline for Mental Illness Launched in Jaipur
/view/contact-center-news/indias-first-state-run-toll-free-helpline-for-mental-illness-launched-in-jaipur.aspx
on october 10 on the world mental health day it works at hospital&rsquos outpatient department time between 9 am and 3 pm by march 2018 it will start functioning throughout the day said dr sharma clini
Humanitarian Hotline for Displaced Iraqis Logs 100,000th Call
/view/contact-center-news/humanitarian-hotline-for-displaced-iraqis-logs-100000th-call.aspx
contactcenterworld erbil kurdistan region iraq oct 2017 the iraqi idp information centre a free hotline for displaced iraqis across the nation operating in one of the most complex crises in the world l
Vodacom Launches Mobile Apps to Support Government Service Delivery in Mthatha
/view/contact-center-news/vodacom-launches-mobile-apps-to-support-government-service-delivery-in-mthatha.aspx
on any service delivery concerns the or tambo district has given its platform the name thetha nathi which means talk to us the solution provides the municipality with an omni channel system through whi
911 Operator Suspended for Sleeping on the Job
/view/contact-center-news/911-operator-suspended-for-sleeping-on-the-job.aspx
contactcenterworld durban south africa may 3 2017 a police dispatcher heard snoring on a 911 call gets suspended for sleeping on the job every second counts in an emergency and that single second could
Usermind Expands its Customer Engagement Hub with New Zendesk Integration
/view/contact-center-news/usermind-expands-its-customer-engagement-hub-with-new-zendesk-integration.aspx
contactcenterworld seattle wa usa april 2017 usermind announced its customer engagement hub now integrates with zendesk inc cloud based customer service software this integration provides organizations
New Feature: CloudCall Go!
/view/contact-center-news/new-feature-cloudcall-go.aspx
contactcenterworld london uk apr 4 2017 we are excited to announce the launch of our new feature cloudcall go which was designed to enable our customers to extend the power of their crm systems to thei
Call Centre Fears After Police Cancel IT ‘Fix’
/view/contact-center-news/call-centre-fears-after-police-cancel-it-fix.aspx
on which includes handling of emergency calls has been put on hold despite it being described as mission critical the news will renew concerns over the pressures on police call centres after the deaths
Reuben Pangan
/profile/reuben.pangan/
vice president department head customer service operations responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project
Paul Andro Chingcuangco
/profile.aspx?pid=e1157f50db304f259e0ae558500c0fc1
technical operations and system support responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handle
Roselle Rodriguez
/profile.aspx?pid=9ed909de37c54cd6bfdbb8cd800ee503
researcher responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of resellers pass
Raymond Joseph Cerbas
/profile.aspx?pid=21d6f57a5cc145ea9268462cf206874d
business development manager responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting
Taro Velasquez
/profile.aspx?pid=91eae8adc82f4dec89e58d60d8c6e2d7
research and development responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of

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