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StoreContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Logged On
Definition:
A position where an agent is connected into the system used within the contact center.
ContactCenterWorld - Search Results
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Your search for 'Logged On' has returned 48 search results
47 Records Found
Your search for 'Logged On' has returned 48 search results
 | Smart Communications Responsible in providing Operational and Technical support to all Sales Channel. Aligns with different departments on a specific system project requirement. Handles resetting of resellers password via CSP front end tool and is in charge of validation and creation of CSP-RS access for Sales personnel Handles set-up of CTI request for Smart I- help and is in charge of validating escalations logged by sales personnel via the front end tool Also handles the approval matrix set up of Inventory STO, STR, IBT, INTRA, ADJS access for sales personnel. |
47 Records Found
| humanitarian hotline for displaced iraqis logs 100 000th call /view/contact-center-news/humanitarian-hotline-for-displaced-iraqis-logs-100000th-call.aspx contactcenterworld erbil kurdistan region iraq oct 2017 the iraqi idp information centre a free hotline for displaced iraqis across the nation operating in one of the most complex crises in the world l |
| Agent Occupancy /define.aspx?id=ebd26526a53a4bf08efd17b192ca6ee5 a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity |
| Logged On /define.aspx?id=d1226ef65bb94cf59bd2c2dd2e3844cb a position where an agent is connected into the system used within the contact center |
| vodacom launches mobile apps to support government service delivery in mthatha /view/contact-center-news/vodacom-launches-mobile-apps-to-support-government-service-delivery-in-mthatha.aspx on any service delivery concerns the or tambo district has given its platform the name thetha nathi which means talk to us the solution provides the municipality with an omni channel system through whi |
| 911 operator suspended for sleeping on the job /view/contact-center-news/911-operator-suspended-for-sleeping-on-the-job.aspx contactcenterworld durban south africa may 3 2017 a police dispatcher heard snoring on a 911 call gets suspended for sleeping on the job every second counts in an emergency and that single second could |
| Usermind Expands its Customer Engagement Hub with New Zendesk Integration /view/contact-center-news/usermind-expands-its-customer-engagement-hub-with-new-zendesk-integration.aspx contactcenterworld seattle wa usa april 2017 usermind announced its customer engagement hub now integrates with zendesk inc cloud based customer service software this integration provides organizations |
| New Feature: CloudCall Go! /view/contact-center-news/new-feature-cloudcall-go.aspx contactcenterworld london uk apr 4 2017 we are excited to announce the launch of our new feature cloudcall go which was designed to enable our customers to extend the power of their crm systems to thei |
| Improve Handle Time by Equipping Agents with More Information Upfront /company/blog/shoretel/?id=9e370e12-d84d-454e-8cf3-fc1720b364a4 back in july 2016 the internet was set ablaze by reports that zappos logged a customer service call that lasted almost 11 hours while an extreme example it&rsquos demonstrative of the emphasis that con |
| Evaluate the Effectiveness of Your Customer Care Team: 5 Crucial Steps /company/blog/liveperson/?id=eaafb96d-f51e-47f2-aee8-06ac931282d8 on the front lines of customer care to make meaningful connections differentiate a brand and boost revenue through improved service so how can executives directors and managers grasp the effectiveness |
| Customer Service Metrics: 8 KPIs to Consider /company/blog/takingyouforward/?id=d05689d4-96ac-4072-805a-c4d8e3514afb on your core processes and experts are handling your customer service you are thrilled about the idea of having an outsourced team and you are confident that they will go beyond your expectations |
| Undercover Boss: The highest paid call center agent in the world /company/blog/fonality/?id=6868fe61-8a8e-4742-8d61-cd3826b537ef have you ever seen that television show &ldquoundercover boss&rdquo in companies large enough that every employee wouldn&rsquot recognize the ceo the big boss goes in disguise to work at lower level jo |
| 4 Handy Tools to Save Time Making Your Social Media Flourish /company/blog/answer4u/?id=49be0d10-30d9-4013-82b3-2c96a651b407 social media isn&rsquot new anymore it&rsquos a substantial and important component to any business&rsquos marketing strategy and there&rsquos a reason for this importance being active on social media |
| Get more out of your Timesheet: Zoho Projects adds new options /company/blog/zoho/?id=743340d5-2ffc-46ff-b6ca-639ea25c5b34 since timesheet is one of our most popular modules we are constantly working on improving your time logging and time tracking experience as a result we now have an enhanced version of timesheet with ad |
| Call Centre Fears After Police Cancel IT ‘Fix’ /view/contact-center-news/call-centre-fears-after-police-cancel-it-fix.aspx on which includes handling of emergency calls has been put on hold despite it being described as mission critical the news will renew concerns over the pressures on police call centres after the deaths |
| Regional Transport Office Helpline Dead Since September /view/contact-center-news/regional-transport-office-helpline-dead-since-sept-no-one-knows-why.aspx contactcenterworldnagpur india feb 4 2016 if you are one of the several thousands passengers fleeced by auto drivers in the city this will only cause you aggravation regional transport office rto helpl |
| Call Centre ‘Ignored’ /view/contact-center-news/call-centre-ignored.aspx on the municipal call centre to the executive committee with the call centre handling over 400 calls on an average day and only six call centre agents per shift staff are demotivated and despondent rea |
| Police Call Centre Unable to Take 999 Calls ‘Due to Glitch’ /view/contact-center-news/police-call-centre-unable-to-take-999-calls-due-to-glitch.aspx contactcenterworldbilston glen scotland dec 15 2015 a police control room criticised in a recent report was unable to take emergency calls for a period on tuesday due to a technical fault calls were di |
| M9 Crash Deaths: Police ‘Must Halt Call Centre Closures’ /view/contact-center-news/m9-crash-deaths-police-must-halt-call-centre-closures.aspx on the m9 in july police took three days to find the couple&rsquos car after an initial call from a member of the public was not logged in a report published today hmics makes a total of 30 recommendat |
| CR Passengers Made Maximum Complaints on Security Helpline 182 /view/contact-center-news/cr-passengers-made-maximum-complaints-on-security-helpline-182.aspx contactcenterworldmumbai india oct 9 2015 central railway passengers complained the most on the pan india security helpline 182 while those commuting on south western railway rarely dialled the number |
| Make Your Systems HIPAA Compliant by Addressing these Four Areas /company/blog/continentalmessage/?id=62a3f8bb-39ac-418d-9617-df191e36373d t administrators who work for companies that store private patient information must make systems hipaa compliant hipaa compliance is one of the main security standards for the healthcare industry the g |
| Police Call Centre Staff Hit by Stress /view/contact-center-news/police-call-centre-staff-hit-by-stress.aspx contactcenterworldmidlothian scotland july 23 2015 nearly two thirds of staff applied for voluntary redundancy at the bilston glen police call centre which has been linked to the m9 tragedy a total of |
| M9 Crash Police Call Centre Had 10% Staff Absence Rate /view/contact-center-news/m9-crash-police-call-centre-had-10-staff-absence-rate.aspx on at police scotland&rsquos east service centre in june as completely unacceptable lamara bell 25 and her boyfriend john yuill 28 were involved in a crash off the m9 near stirling on sunday 5 july the |
| Stress Test Your Contact Center /company/blog/convergedtechnologyprofessionals/?id=55f6ffb9-fd44-40de-b46a-2046edff5675 on about callers trunks groups and agent activities real time information about call abandon rates or low traffic reveals current in the moment happenings in the contact center real time reports show v |
| GRP Helpline Gets 12K Texts, Many Discuss Family Matters /view/contact-center-news/grp-helpline-gets-12k-texts-many-discuss-family-matters.aspx contactcenterworldmumbai india march 20 2015 a whatsapp based security helpline started by the grp for women commuters has logged over 12 400 messages since its inception less than two weeks ago howeve |
| Former Workers Sue Lewiston Call Center Company /view/contact-center-news/former-workers-sue-lewiston-call-center-company.aspx contactcenterworldlewiston maine usa march 5 2015 six former workers of argo marketing group inc are suing the lewiston based call center for what they claim was unpaid overtime arising from the compan |
| Saddleback Communications Announces New Updates /view/contact-center-news/saddleback-communications-announces-new-updates-for-hosted-call-center-solution.aspx contactcenerworldphoenix az usa feb 9 2015 saddleback communications is pleased to announce new features and updates to their hosted call center solution the new updates focus on improving overall user |
| Margao Sets Up Toll-free Number for Citizens’Complaints /view/contact-center-news/margao-sets-up-toll-free-number-for-citizenscomplaints.aspx on this number and their issues will be logged and action taken immediately the facility is designed to serve as a platform for citizens to register their complaints with the municipality as each and e |
| New Call Centre to Help Bay Boaties /view/contact-center-news/new-call-centre-to-help-bay-boaties.aspx contactcenterworlddec 15 2014 a new around the clock call centre will ensure boaties and water users are safer on the bay of plenty harbours and lakes over the summer bay of plenty regional council mar |
| KZN 10111 Call Centre Gets Facelift /view/contact-center-news/kzn-10111-call-centre-gets-facelift.aspx contactcenterworlddurban nov 12 2014 the durban 10111 call centre has finally received a much needed facelift with hi tech equipment installed to help stop crime ravaging the city journalists were take |
| Australia Launches a Speak-Out Hotline for Abuse /view/contact-center-news/australia-launches-a-helpline-to-improve-reporting-of-race-and-religion-based.aspx contactcenterworldsydney australia nov 6 2014 a new speak out hotline has been launched to protect people from race and religion based harassment intimidation and abuse in australia&rsquos most populac |
| Serco Investigating Allegations Staff Fiddled Hours /view/contact-center-news/serco-investigating-allegations-staff-fiddled-hours-to-inflate-toyota-invoices.aspx on but documents seen by the daily mail show that it has been forced to begin an investigation into new overcharging allegations raised by a member of staff the whistleblower alleged that members of hi |
| City’s Faulty Call Centre /view/contact-center-news/citys-faulty-call-centre.aspx contactcenterworldmsunduzi sa august 21 2014 a damning internal audit report on the management of the msunduzi call centre has laid bare its shortcomings including the finding that municipal staff did |
| Bangalore University Lists Wrong Ragging Helpline /view/contact-center-news/bangalore-university-lists-wrong-ragging-helpline.aspx on the reason students have been provided with the wrong toll free number the bu website mentions the toll number as 1 800 180 552 the first thing that i was told by my peers was to make a note of the |
| Ministries Told to Push Ahead with Public Hotlines /view/contact-center-news/ministries-told-to-push-ahead-with-public-hotlines.aspx contactcenterworldaugust 7 2014 all ministries have been told to comply with a cabinet decision to assign up to three civil servants per department to man a dedicated hotline to answer phone calls from |
| Positive Lending Solutions Advances Performance with Cloud Telephony /view/contact-center-news/positive-lending-solutions-advances-performance-with-cloud-telephony.aspx on integrates seamlessly with salesforce for increased efficiencies in outbound calling operations and detailed reporting the adelaide based business will benefit from real time dashboards and a rich s |
| Phone Technology Could Prevent 999 Mix-ups /view/contact-center-news/phone-technology-could-prevent-999-mix-ups.aspx contactcenterworldmay 8 2014 mobile phone technology could prevent needless 999 call out tragedies where emergency crews cannot find the caller because they were given the wrong information the claim w |
| The Silver Line Uses Adastra from Advanced to Provide 24/7 Support /view/contact-center-news/the-silver-line-uses-adastra-from-advanced-to-provide-247-support.aspx contactcenterworldapril 30 2014 call management system adastra from advanced health & care advanced is on track to manage more than 200 000 telephone calls to the silver line in the service&rsquos f |
| Reuben Pangan /profile/reuben.pangan/ vice president department head customer service operations responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project |
| Show me the way to go home. /company/blog/telnet/?id=ae74e173-4014-4dcb-97a8-e1e4e3944194 with the recent press coverage and telnet blogs on the subject of homeworkers you&rsquod be forgiven for thinking this was a new thing for us not at all we&rsquove supported remote and homeworker |
| 3CLogic’s Cloud Contact Center Software Upgrade Solution: Phoenix /blog/3clogic/?id=5e5f6b4b-a8c6-4387-85cf-f651dcd15965 one of the main culprits of downtime is when a cloud contact center software solution needs to upgrade just think about the number of times you have logged into itunes or wanted to open an app |
| Woman Dials 999 To Ask Police to Check Her Plug Sockets /view/contact-center-research/woman-dials-999-to-ask-police-to-check-her-plug-sockets.aspx june 17 2013 a woman dialled 999 &ndash to ask if police officers could pop round to test her plug sockets were working correctly this is just one of the barmy requests logged by emergency phone line o |
| Why you think you have 100% call recording…and don’t. /company/blog/livevox/?id=f870b072-21a0-47fe-a47c-bced2e423af1 your compliance efforts based on your interpretation of pending regulations and ever tightening client demands have arrived at the point where every call on your predictive dialer and off must be recor |
| Paul Andro Chingcuangco /profile.aspx?pid=e1157f50db304f259e0ae558500c0fc1 technical operations and system support responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handle |
| Ameyo call center software offers international toll-free service with Skype /blog/drishti/?id=5b014033-9fb3-411e-be1a-7d64f4d28766 drishti soft announces availability of ameyo their award winning call center software with skype the largest international voip communication service enterprises can now turn their customer care suppor |
| Roselle Rodriguez /profile.aspx?pid=9ed909de37c54cd6bfdbb8cd800ee503 researcher responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of resellers pass |
| Raymond Joseph Cerbas /profile.aspx?pid=21d6f57a5cc145ea9268462cf206874d business development manager responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting |
| Taro Velasquez /profile.aspx?pid=91eae8adc82f4dec89e58d60d8c6e2d7 research and development responsible in providing operational and technical support to all sales channel aligns with different departments on a specific system project requirement handles resetting of |
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