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ContactCenterWorld - Definition

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Phrase: Balanced Scorecard

Deriviation(s):BSC

Definition:

The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.

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Balanced Scorecard
/define.aspx?id=d2ce08adc10f43fc8c8b12abe4525cdd
the balanced scorecard bsc is a strategic performance management tool a semi standard structured report supported by proven design methods and automation tools can be used by managers to keep track of

OEC Earns Center of Excellence Recognition for Twelfth Consecutive Year
/view/contact-center-news/oec-earns-center-of-excellence-recognition-for-twelfth-consecutive-year.aspx
balanced scorecard that demonstrates superior performance in customer experience and quality related metrics certification is typically awarded to customer contact centers that have an optimized balanc

MAXIMUS Federal Receives Call Center of Excellence Recognition from BenchmarkPortal
/view/contact-center-news/maximus-federal-receives-call-center-of-excellence-recognition-from.aspx
balanced scorecard of metrics for efficiency and effectiveness along with factors like cost per call call waiting time and customer satisfaction only call centers that demonstrate superior performance

CRMLS Customer Care Department Earns Prestigious Center of Excellence Recognition from BenchmarkPortal
/view/contact-center-news/crmls-customer-care-department-earns-prestigious-center-of-excellence-recognition.aspx
balanced scorecard of metrics for efficiency and effectiveness those contact centers that demonstrate superior performance on both cost related metrics and quality related metrics compared with their i

Canon Celebrates Receives BenchmarkPortal Center of Excellence Certification
/view/contact-center-news/canon-celebrates-a-decade-of-dedication-to-customer-service-with-tenth.aspx
balanced scorecard of metrics for efficiency and effectiveness the balanced scorecard includes key performance indicators customer satisfaction ratings cost and quality related evaluations we are honor

Utility Business Customer Engagement Declines for the First Time
/view/contact-center-news/utility-business-customer-engagement-declines-for-the-first-time.aspx
balanced scorecard approach by surveying business customers of 60 utilities on brand trust product experience and service satisfaction all factors have declined significantly even though businesses say

Canon U.S.A. Certified A BenchmarkPortal Center Of Excellence
/view/contact-center-news/canon-u.s.a.-certified-a-benchmarkportal-center-of-excellence-for-eighth.aspx
balanced scorecard of metrics for efficiency and effectiveness this balanced scorecard includes key performance indicators customer satisfaction ratings cost and quality related evaluations earning a c

McKesson Specialty Health Recognize by Benchmark Portal
/view/contact-center-news/benchmarkportal-certifies-mckesson-specialty-healths-reimbursement-access-safety.aspx
balanced scorecard of metrics for efficiency and effectiveness drawn from the world&rsquos largest database of quantitative data audited and validated by researchers from benchmarkportal call centers e

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