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NORTH and south americas

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ORLANDO, FL USA

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KOTA KINABALU, MALAYSIA

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LONDON, UK

Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World

...who run centers and take your center to new levels of performance, engage staff, improve service and more!

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Balanced Scorecard

Deriviation(s):BSC

Definition:

The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.

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2017 Top Performers MasterClass - Best in Asia Pacific

Welcome to the No.1 Rated Contact Center Industry event for the entire region of Asia Pacific / Australia and New Zealand!!
- It's like a MASTERCLAS... Read More...