All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Balanced Scorecard
Deriviation(s):BSC
Definition:
The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.
ContactCenterWorld - Search Results
Filter By:
Your search for 'Balanced Scorecard' has returned 11 search results
February 25, 2021 4:31 PM
5 Records Found
Your search for 'Balanced Scorecard' has returned 11 search results
Videos
February 25, 2021 4:31 PM
 | 1 |
You must be logged in to browse to the rest of the results.
| Balanced Scorecard /define.aspx?id=d2ce08adc10f43fc8c8b12abe4525cdd the balanced scorecard bsc is a strategic performance management tool a semi standard structured report supported by proven design methods and automation tools can be used by managers to keep track of |
| MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks /view/contact-center-news/metricnet-launches-new-suite-of-tools-for-contact-centers-and-technical-support.aspx balanced scorecard contact center headcount calculator contact center budget calculator and contact center balanced scorecard metricnet also offers scorecards for employee engagement performance target |
| OEC Earns Center of Excellence Recognition for Twelfth Consecutive Year /view/contact-center-news/oec-earns-center-of-excellence-recognition-for-twelfth-consecutive-year.aspx balanced scorecard that demonstrates superior performance in customer experience and quality related metrics certification is typically awarded to customer contact centers that have an optimized balanc |
| MAXIMUS Federal Receives Call Center of Excellence Recognition from BenchmarkPortal /view/contact-center-news/maximus-federal-receives-call-center-of-excellence-recognition-from.aspx balanced scorecard of metrics for efficiency and effectiveness along with factors like cost per call call waiting time and customer satisfaction only call centers that demonstrate superior performance |
| Canon Celebrates Receives BenchmarkPortal Center of Excellence Certification /view/contact-center-news/canon-celebrates-a-decade-of-dedication-to-customer-service-with-tenth.aspx balanced scorecard of metrics for efficiency and effectiveness the balanced scorecard includes key performance indicators customer satisfaction ratings cost and quality related evaluations we are honor |
💜
March 2, 2021 9:34 AM ESTAwesome
March 2, 2021 9:35 AM EST