ContactCenterWorld - Definition

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Phrase: Balanced Scorecard

Deriviation(s):BSC

Definition:

The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.


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Balanced Scorecard
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the balanced scorecard bsc is a strategic performance management tool a semi standard structured report supported by proven design methods and automation tools can be used by managers to keep track of
Canon U.S.A. Certified A BenchmarkPortal Center Of Excellence
/view/contact-center-news/canon-u.s.a.-certified-a-benchmarkportal-center-of-excellence-for-eighth.aspx
balanced scorecard of metrics for efficiency and effectiveness this balanced scorecard includes key performance indicators customer satisfaction ratings cost and quality related evaluations earning a c
McKesson Specialty Health Recognize by Benchmark Portal
/view/contact-center-news/benchmarkportal-certifies-mckesson-specialty-healths-reimbursement-access-safety.aspx
balanced scorecard of metrics for efficiency and effectiveness drawn from the world&rsquos largest database of quantitative data audited and validated by researchers from benchmarkportal call centers e

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