ContactCenterWorld - Definition
Phrase: Balanced Scorecard
The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.
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the balanced scorecard bsc is a strategic performance management tool a semi standard structured report supported by proven design methods and automation tools can be used by managers to keep track of
|MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks|
balanced scorecard contact center headcount calculator contact center budget calculator and contact center balanced scorecard metricnet also offers scorecards for employee engagement performance target
|OEC Earns Center of Excellence Recognition for Twelfth Consecutive Year|
balanced scorecard that demonstrates superior performance in customer experience and quality related metrics certification is typically awarded to customer contact centers that have an optimized balanc
|MAXIMUS Federal Receives Call Center of Excellence Recognition from BenchmarkPortal|
balanced scorecard of metrics for efficiency and effectiveness along with factors like cost per call call waiting time and customer satisfaction only call centers that demonstrate superior performance
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