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ContactCenterWorld - Definition

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Phrase: Balanced Scorecard

Deriviation(s):BSC

Definition:

The balanced scorecard (BSC) is a strategic performance management tool - a semi-standard structured report supported by proven design methods and automation tools can be used by managers to keep track of the execution of activities by staff within their control and monitor the consequences arising from these actions.

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Balanced Scorecard
/define.aspx?id=d2ce08adc10f43fc8c8b12abe4525cdd
the balanced scorecard bsc is a strategic performance management tool a semi standard structured report supported by proven design methods and automation tools can be used by managers to keep track of

MetricNet Launches New Suite of Tools for Contact Centers and Technical Support Desks
/view/contact-center-news/metricnet-launches-new-suite-of-tools-for-contact-centers-and-technical-support.aspx
balanced scorecard contact center headcount calculator contact center budget calculator and contact center balanced scorecard metricnet also offers scorecards for employee engagement performance target

OEC Earns Center of Excellence Recognition for Twelfth Consecutive Year
/view/contact-center-news/oec-earns-center-of-excellence-recognition-for-twelfth-consecutive-year.aspx
balanced scorecard that demonstrates superior performance in customer experience and quality related metrics certification is typically awarded to customer contact centers that have an optimized balanc

MAXIMUS Federal Receives Call Center of Excellence Recognition from BenchmarkPortal
/view/contact-center-news/maximus-federal-receives-call-center-of-excellence-recognition-from.aspx
balanced scorecard of metrics for efficiency and effectiveness along with factors like cost per call call waiting time and customer satisfaction only call centers that demonstrate superior performance