ContactCenterWorld - Definition
Calls that flow out of the ACD to another site, a voice mail system, or telephone number that is not part of the ACD environment. When an ACD group cannot handle all the calls coming in, the call can be manually or automatically inter-flowed to another site. This feature allows calls to be rerouted to a predefined destination.
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calls that flow out of the acd to another site a voice mail system or telephone number that is not part of the acd environment when an acd group cannot handle all the calls coming in the call can be ma