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ContactCenterWorld - Definition
Phrase: Touch Tone
See Dual-Tone Multi-Frequency (DTMF).
ContactCenterWorld - Search Results
Your search for 'Touch Tone' has returned 13 search results
Enacomm is a leading provider of voice processing infrastructure, applications and services that optimize customer call interactions. It is part of a group of specialized companies focused on interactive voice and customer service solutions that, since 1986, has helped clients deploy customer self-service and assisted-service solutions that rapidly intake, automate and process high numbers of spoken, data or touch-tone requests.
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|IVR Solution for Insurance Industries|
touch tone or voice command it a complex process to occupy agents to provide the information to the customers the ivr solutions empower productivity for insurance industries the system also gives a com
|IVR Based Helpline System for Hospitality Industry|
touch tone technology to enable the identification segmentation and routing of callers to the most qualified agents with such a tool both brands and customers benefit from optimized customer service pr
see dual tone multi frequency dtmf
|Offer Voice As Well As Touch Tone (Part 2|
following on from the last tip featuring ivr here's another suggestion to help callers if they access your contact center through an auto attendant as we mentioned in part 1 some callers may not have s
|Offer Voice As Well As Touch Tone (Part 1|
it is still unwise to assume that every caller has a touch tone phone if you use an automated attendant to answer calls then consider those who do not have a touch tone phone or who do but may not have
|Touch Tone IVR|
when we called a telecoms company to check their use of ivr we didn't press any keys on our phone when asked to wisely the system assumed we did not have a touch tone phone and played us options with t
|Key IVR Welcomes Customer Touch Point as a New Partner|
alistair mackay contactcenterworld key ivr are pleased to announce a new partnership with customer touch point an agency that focus on improving customer experience for their clients while reducing eff
|Bright Pattern Announces AI-Driven Conversational IVR and BrightStart Apps|
touch tone or inflexible direct tree structure menus have traditionally been built inside out based on the desires of the business to deflect calls although these systems are antiquated and frustrate c
|Enjoying Self-Service Benefits with Speech Enabled IVR|
touch tone menu customers can state their questions or concerns in plain language thus customers enjoy a natural intuitive experience that&rsquos just like talking to a live human without being constra
|The Spokesman-Review Selects VoicePort's CircPort Customer Service IVR|
touch tone ivr callers whose accounts require specialized agent handling are transferred via smart skill based routing to the spokesman review call center we needed the ability to provide our customers
|The Art of the Possible: DTMF and the Cloud in Call Centres|
madeleine penney the use of dtmf dual tone multi frequency is commonplace today in telephony systems and is a universal technology through which many of us interact on a daily basis known by many as th
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