ContactCenterWorld - Definition
Phrase: Look Ahead Routing
Deriviation(s):Look Ahead Queuing
The capability of a system to "look ahead" to evaluate the availability/condition of a trunk group or agent group before routing or overflowing a contact there.
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|Look Ahead Routing|
the capability of a system to look ahead to evaluate the availability condition of a trunk group or agent group before routing or overflowing a contact there look ahead queuing