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ContactCenterWorld - Definition
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Phrase: Agent Group
Deriviation(s):Gate, Split
Definition:
A term used to define a group of agents that share similar skills. Also called Gate, DN or Skills/Queue Group.
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| Where The System Breaks Down /tips.aspx?id=1fcfb0674b2147458fd2d9fea37f052a sometimes it's easy to blame the people when things don't go to plan often what we find is that it's the system not the people that really causes the problem have a good representative group of agents |
| david phillips chooses talkdesk cloud contact center solutions /view/contact-center-news/uk-retailer-david-phillips-chooses-talkdesk-cloud-contact-center-solutions-for.aspx agent friendly and simple for administrators to tailor through clicks not code as we upgraded our back end systems we knew we wanted to stop having to support legacy on premises technology it was impor |
| Djibril Fall /profile/djibril.fall/ group pvt ltd the resource group international the resource group trg ibexglobal ibex ibex global solutions plc ibex global sénégal ibex global senegal ibex global sn digital globe services i taught ev |
| Moloko Madibana /profile/moloko.madibana/ contact center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay |
| Mark Robinson /profile.aspx?pid=6ddf2104001246fa96dc9f573ff5af50 group ltd global leadership development company with a focus on the active leadership methodology consisting of self awareness leadership brand & effective feedback delivery multiple assignments short |
| Noxolo Buka /profile/noxolo.buka/ call centre agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel |
| customer satisfaction with contact centers is down /view/contact-center-research/customer-satisfaction-with-contact-centers-is-down.aspx contactcenterworld cfi group 2019 contact center satisfaction index ccsi slipped to 68 as measured on a 0 100 scale down 3 from 2018 private sector ccsi historically has run a few points higher than ha |
| Innocent Mayenzeke Mkanyiswa /profile.aspx?pid=381a02a5e11044fea1557a32aba80824 call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| Innocent Masoka Mkanyiswa /profile/innocent.mkanyiswa/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| Anurashika Bari /profile/anurashika.bari/ group pvt ltd australia and new zealand banking group ltd australia and new zealand banking group limited anznational anz telesales anz wealth anz royal bank co ltd anz pacific operations anz national |
| Olanrewaju Ogundojutimi /profile/o.ogundojutimi/ customer care agent stanbic ibtc bank plc nigeria is a subsidiary of standard bank group it offers its clients a wide range of corporate investment business and personal banking products and solutions |
| Dineo /profile.aspx?pid=5962fdbdac23447c8ebac15893d883f0 sr associate ops wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally leadi |
| Collen Nukeri /profile/collen.nukeri/ team leader multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay televisio |
| Avadhana Sewbhik /profile/avadhana.sewbhik/ call agent service specialist nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidi |
| Elzaan Olivier /profile/elzaan.olivier/ senior group manager wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally l |
| Wai Wai Phyo /profile/wai.wai.phyo/ agent genex part of the ipe group uk is an outsourcing provider of customer experience management and trusted by world's leading brands we achieve results through transforming our clients businesses an |
| Simon McBeth /profile.aspx?pid=251a9dc101b34ef7bc94df03a6fdbfaf exec special projects merchants a dimension data group company is a provider of bespoke outsource contact centre solutions and has a 25 year track record of delivering customers contact centre solution |
| nice named a leader in gartner magic quadrant for workforce engagement management /view/contact-center-news/for-third-consecutive-year-nice-named-a-leader-in-gartners-magic-quadrant-for.aspx group said we believe that this report is a direct reflection of our differentiated vision continued leadership and innovation in workforce engagement management it our conviction that we deliver value |
| Bianca Hlongwane /profile/bianca.hlongwane/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| Freddy Skosana /profile.aspx?pid=55d56be2e5104328b088424548b44efd contact center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay |
| Thato Tau /profile/thato.tau/ customer care agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay t |
| Mario Williams /profile/mario.williams/ call centre agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedban |
| Tashnim Omardeen /profile/tashnim.omardeen/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| telenor myanmar launches ai chatbot /view/contact-center-news/telenor-myanmar-launches-ai-chatbot.aspx agent within the same channel telenor myanmar introduction of the chatbot aligns with parent company telenor group focus on chatbots as one of its seven r&d areas of focus in 2019 the other areas be |
| airasia takes off with ada powered virtual assistant /view/contact-center-news/airasia-takes-off-with-ada-powered-virtual-assistant.aspx agent airasia deputy group ceo digital transformation and corporate services aireen omar said we are always working to enhance our guest experience and we are pleased to work with ada to introduce the |
| Portia Mogapi /profile/portia.mogapi/ contact centre agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries ned |
| Oyama Mdladlamba /profile/oyama.mdladlamba/ sales agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limi |
| Heleen Liebenberg /profile/heleen.liebenberg/ call centre agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac |
| Rejean Caron /profile.aspx?pid=814955142df246728e50dda448432d38 specialized agent desjardins the largest cooperative financial group in canada 888 points of service 2 599 atms more than 20 entities and business units offering a large range of financial and insuranc |
| Corne van der Merwe /profile/corne.van.der.merwe/ call centre agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac |
| Halil Ibrahim Sanli /profile/halil.ibrahim.sanli/ agent assistt serving in 20 cities and 25 different centers throughout turkey with approximately 10 thousand employees is a customer contact point it also serves as a strategic companion to many public |
| Carl Boltman /profile/carl.boltman/ call agent service nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedba |
| Thandeka Buthelezi /profile/thandeka.buthelezi/ call center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel |
| Moronge Dennis /profile/moronge.dennis/ agent kcb bank group kenya commercial bank kcb bank group |
| Kgosi Mosidi /profile/kgosi.mosidi/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| Kathleen Pillay /profile/kathleen.pillay/ home loans sales agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries n |
| Samkelo Mbatha /profile/samkelo.mbatha/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| Alan Hubbard /profile/alan.hubbard/ group we solve the hardest problem that comes with building a virtual workforce finding the right agent for your team national telecommuting institute you need a virtual workforce we provide virtual co |
| What Agents Want /view/contact-center-article/what-agents-want.aspx group he should know yet when it comes to the contact centre you&rsquod be forgiven for believing otherwise the focus remains predominantly on how to deliver an exceptional consumer experience but what |
| Nokuthula Ngema /profile/nokuthula.ngema/ digital care consultant multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite p |
| IPsoft’s Amelia Rated No.1 in Everest Group Report on Intelligent Virtual Agent Market /view/contact-center-news/ipsofts-amelia-rated-no.1-in-everest-group-report-on-intelligent-virtual-agent.aspx contactcenterworld new york ny usa dec 2018 ipsoft a global provider in enterprise ai announced that it has received the highest ratings across all seven categories in new research from everest group c |
| SA Jobs Boost with New National Triple-0 Call Centre /view/contact-center-news/sa-jobs-boost-with-new-national-triple-0-call-centre.aspx group executive for consumer and small business michael ackland said the two established centres received around nine million calls last financial year &ndash roughly 24 000 per day &ndash with the new |
| Asep Maulana Rusdi /profile/asep.maulana.rusdi/ call center agent telkom group is the only state owned telecommunications enterprise as well as telecommunications and network service providers in indonesia telkom group serves millions of customers t |
| Nombusiso Thwala /profile/nombusiso.thwala/ call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit |
| Annalene Pillay /profile/annalene.pillay/ sales agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limi |
| Sarment Intelligent Services Launches Sentiment Analysis AI Module /view/contact-center-news/sarment-intelligent-services-launches-sentiment-analysis-ai-module-to-provide.aspx agent and use this to do real time prioritisation explains will beattie group chief technology officer for sarment intelligent services beattie is a seasoned technology leader and an early pioneer of c |
| Ndabezinhle Zuma /profile/ndabezinhle.zuma/ call center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel |
| Tristan Kelly /profile/tristan.kelly/ customer service agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering custom |
| Thulisile Bangeni /profile/thulisile.bangeni/ contact centre agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay |
| Mapule Mofokeng /profile/mapule.mofokeng/ sales agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on achievin |
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