ContactCenterWorld - Definition

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Phrase: Agent Group

Deriviation(s):Gate, Split

Definition:

A term used to define a group of agents that share similar skills. Also called Gate, DN or Skills/Queue Group.

ContactCenterWorld - Search Results

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Your search for 'Agent Group' has returned 2031 search results

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August 31, 2018 5:00 AM

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Heleen Liebenberg
/profile/heleen.liebenberg/
call centre agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac

Danial Zaki Bin Bokhari
/profile/danial.zaki.bin.bokhari/
celcom axiata berhad formerly celcom malaysia berhad is a subsidiary of axiata group berhad celcom axiata berhad provides mobile communication services for customers in malaysia it offers voice mobile

Muhamed Abdul Qadir Petersen
/profile.aspx?pid=df32362fd0b643968125322599649851
call centre agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac

Dumisani Jonathan Mazibuko
/profile.aspx?pid=7fdeec5f31744430b4ae58d751bbdb80
sales agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on achievin

Mokete Nhlapo
/profile.aspx?pid=618127ee05304fac9e1cad49eee7c61a
inbound sales agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on

Pretty Mahlase
/profile.aspx?pid=756895d220a54824a6bf5707e08e9331
sales agent sti in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on achi

Dineo Morokolo
/profile.aspx?pid=2f31f34795af4567a701acaec0b72a39
sales agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on achievin

Agnes Mokatse
/profile.aspx?pid=5e1f129564824bf9ab01af6df7d39891
call centre agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac

Magdalena Broodryk
/profile.aspx?pid=cd15238bc03c478d9f0d39b1fb144a59
call center agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac

Mandla Plaatjie
/profile.aspx?pid=935d8c020b7c4378a2e5e6f08ce2ef98
call centre agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on ac

Osama Alghamdi
/profile.aspx?pid=afd8a5a762434b18be78b2bec2ac6381
call center agent bank aljazira baj is a joint stock company incorporated in the kingdom of saudi arabia baj commenced its business on october 9 1976 baj is recognized as one of the leading shari'ah co

Osamah Musaad
/profile.aspx?pid=995bfa7dc12f4492976296948263c7c7
call center agent bank aljazira baj is a joint stock company incorporated in the kingdom of saudi arabia baj commenced its business on october 9 1976 baj is recognized as one of the leading shari'ah co

Nawaf Albawardi
/profile.aspx?pid=cf5e787f37a249daa705964ac888ac3a
senior agent bank aljazira baj is a joint stock company incorporated in the kingdom of saudi arabia baj commenced its business on october 9 1976 baj is recognized as one of the leading shari'ah complia

Mohammed F. Abdullah
/profile.aspx?pid=38c3155ea67a400fae143c1134936896
call center agent bank aljazira baj is a joint stock company incorporated in the kingdom of saudi arabia baj commenced its business on october 9 1976 baj is recognized as one of the leading shari'ah co

egain solve named a kmworld trend setting product for 2018
/view/contact-center-news/egain-solve-named-a-kmworld-trend-setting-product-for-2018.aspx
group publisher of kmworld the offerings on our list result from innovation imagination and evolution they reflect the ingenuity of the developers and the diversity of invention guided and orchestrated

Linray Samuels
/profile.aspx?pid=73c91d3146cc4ccbab67cb4dc1487c3a
call center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel

sitel wins implementation award for callminer technology
/view/contact-center-news/sitel-wins-implementation-award-for-callminer-technology.aspx
contactcenterworld miami fl usa aug 2018 sitel the bpo subsidiary of sitel group was honored with the implementation award by speech technology magazine for achieving significant business benefits from

Probir Geoffrey Dutt
/profile/probir.geoffrey.dutt/
agent and end to end selling we are committed to delighting our clients and their customers delivering value to our shareholders and creating opportunities for our talented caring employees 130 000 str

nice incontact cxone solution helps techstyle improve efficiency
/view/contact-center-news/nice-incontact-cxone-ai-self-service-solution-helps-techstyle-improve-operational.aspx
contactcenterworld salt lake city ut usa aug 2018 nice incontact a nice nasdaq nice business announced business results techstyle fashion group achieved with the nice incontact cxone ai self service so

techstyle fashion group deploys nice incontact technology to enhance customer experience
/view/contact-center-news/techstyle-fashion-group-deploys-nice-incontact-technology-to-enhance-customer.aspx
contactcenterworld nice incontact a nice nasdaq nice business announced business results techstyle fashion group achieved with the nice incontact cxone ai self service solution including integrated sma

Alan Hubbard
/profile/alan.hubbard/
group we solve the hardest problem that comes with building a virtual workforce finding the right agent for your team national telecommuting institute you need a virtual workforce we provide virtual co

Hilal Tasdemir Tasdemir
/profile/hilal.tasdemir.tasdemir/
agent assistt serving in 20 cities and 25 different centers throughout turkey with approximately 10 thousand employees is a customer contact point it also serves as a strategic companion to many public

sitel group immediately hiring 500 full time positions in augusta customer experience center
/view/contact-center-news/sitel-group-immediately-hiring-500-full-time-positions-in-augusta-customer.aspx
contactcenterworld augusta ga usa july 11 2018 sitel group a global customer experience management provider announced that it will be immediately hiring 500 full time associates to support one of sitel

sitel group immediately hiring 150 full time positions in albuquerque
/view/contact-center-news/sitel-group-immediately-hiring-150-full-time-positions-in-albuquerque-customer.aspx
contactcenterworld albuquerque nm usa july 5 2018 sitel group a global customer experience management provider that delivers customer experiences every day announced that it will be immediately hiring

Convergys
/company/convergys.aspx
agent and end to end selling we are committed to delighting our clients and their customers delivering value to our shareholders and creating opportunities for our talented caring employees 130 000 str

restlessness abounds with young millennial genz customer service agents
/view/contact-center-news/restlessness-abounds-with-young-millennialgenz-customer-service-agents.aspx
contactcenterworld phoenix aa usa july 2018 young millennial genz customer service agents ages 18 24 could be the largest customer service agent demographic in the next several years but they could als

Sambulo Hadebe
/profile/sambulo.hadebe/
client service agent in 2013 the absa wealth investment management and insurance wimi business cluster clearly re defined the future operating model for its direct delivery channel with a core focus on

report government contact center satisfaction index gccsi remains flat
/view/contact-center-research/report-government-contact-center-satisfaction-index-gccsi-remains-flat.aspx
contactcenterworld according to cfi group annual report the 2018 government contact center satisfaction index gccsi is 68 as measured on a 0 100 scale unchanged from 2017 and 3 below the private sector

call center closure to cost over 400 jobs
/view/contact-center-news/call-center-closure-to-cost-over-400-jobs.aspx
group employees were informed last week that the facility they work at will close in late november we were educated that our current jobs will be outsourced to a new partner alorica said jose aguallo a

new agent engagement tools from noble systems help contact centers see gains
/view/contact-center-news/new-agent-engagement-tools-from-noble-systems-help-contact-centers-see-gains-in.aspx
group conference they introduced the noble composer power users group composer is noble&rsquos omnichannel agent desktop environment which goes far beyond simple scripting to create a unified interface

Introducing: Monet’s New Workforce Optimization Suite
/company/blog/monetsoftware/?id=309527d7-6849-4f63-9cee-e908d754f605
agent productivity identify performance gaps reduce costs and deliver outstanding and efficient customer service new features it&rsquos loaded call recording and quality management with screen capture

Olanrewaju Ogundojutimi
/profile/o.ogundojutimi/
customer care agent stanbic ibtc bank plc nigeria is a subsidiary of standard bank group it offers its clients a wide range of corporate investment business and personal banking products and solutions

noble systems announces innovations award' winners at snug 2018
/view/contact-center-news/noble-systems-announces-innovations-award-winners-at-snug-2018.aspx
group snug americas conference &ndash a gathering of noble systems clients and partners &ndash held last month in clearwater beach florida the innovations awards recognize noble systems clients who hel

Dora Georgila
/profile/dora.georgila/
group in 1997 and in 2002 it became the regional headquarters for teleperformance operations in south europe & the middle east an iso 9001 2008 copc osp pci dss and iso iec 27001 certified company it o

Paulina Castillo
/profile.aspx?pid=53ab191190bd4e7b94b40ab8734a4872
marketing szertegia group started in 2008 working with local businesses that needed a solution contacting their customers all the technology aspects of making a call to keeping track of a customer made

Mayra Alejandra Tovar Saborit
/profile.aspx?pid=97e8e1ae28e14952a0e57bd81915fac4
operations manager szertegia group started in 2008 working with local businesses that needed a solution contacting their customers all the technology aspects of making a call to keeping track of a cust

Szertegia
/company/szertegia.aspx
szertegia group started in 2008 working with local businesses that needed a solution contacting their customers all the technology aspects of making a call to keeping track of a customer made it a litt

Felix Zulu
/profile/felix.zulu/
sales agent the innovation group plc lse tig l is a global provider of business process outsourcing and technology solutions to the insurance fleet and automotive industries innovation group provides c

Anurashika Bari
/profile/anurashika.bari/
group pvt ltd australia and new zealand banking group ltd australia and new zealand banking group limited anznational anz telesales anz wealth anz royal bank co ltd anz pacific operations anz national

Carman Van Breda
/profile/carman.van.breda/
customer service agent wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally

Nonhlanhla Gwamanda
/profile/nonhlanhla.gwamanda/
call centre agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel

Tina Sefotlhelo
/profile/tina.sefotlhelo/
contact centre manager multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pa

Simphiwe Nxumalo
/profile.aspx?pid=a088dcdf624d4d719c9db0ac8b1b1c3b
agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers contact centr

Khot Motsamai
/profile.aspx?pid=10135d464ff94d478590b71b3d8d1b8c
customer care agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers

Sello Sekowe
/profile.aspx?pid=a29a7b99f7214f8b8803b37b099c6ef0
agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers contact centr

Mawaba Magewu
/profile.aspx?pid=714726a268d641f88ae1bc8068e78ae7
call center agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers c

Lebogang Sekolane
/profile.aspx?pid=fc5ff02541d14c86967a58bfb4ebfd3f
customer agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers cont

Nhlakanipho Mnguni
/profile.aspx?pid=8c389579f1024cfcae70ac5c9697079c
call centre agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers c

Chadwin Bowes
/profile.aspx?pid=2665c0d33d5043cbb789e10207494ab5
agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers contact centr

Mpho Seboko
/profile/mpho.seboko/
call centre agent merchants a dimension data group company is a provider of bespoke outsource contact centre solutions operating in south africa and has a 35 year track record of delivering customers c