OK
Discount 50% off Global Premium Ticket
YES PLEASEI want this offer
NO ThanksSkip this offer

Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

ContactCenterWorld.com LogoContactCenterWorld.com Logo
United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Login
Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
HomeFacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Advertise
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Past winners
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
    • Employee Engagement
    • Members' Choice Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • Best in South & North America - ORLANDO
    • Best in Europe,Middle East & Africa - LISBON
    • Best in Asia Pacific - BALI
    • Best in the World - BUDAPEST
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Buyers Guide
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
    2010 Event Banner
    ORLANDO
    LISBON
    BALI
    BUDAPEST
  • Awards
    • Top Ranking Performers
    • Overview
    • Categories
    • How to Enter
    • Past Winners
    •  
    • FAQ
    • Judge / Sponsor
    • OTHER AWARDS
    • DREAM Team
    • Industry Champion
    • Employee Engagement
    • Members' Choice Awards
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Buyers Guide
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • Social Exchange Program
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
X
WHAT CAN WE HELP YOU FIND?
categoriesSearch Category
All CategoryAll
Editorial CategoryArticles
Tips CategoryTips
Person CategoryPeople
Company CategoryCompany
Job CategoryJobs
YouTube CategoryVideo
Blog CategoryBlog
Photo Gallery CategoryGallery
Term CategoryGlossary
Store CategoryStore

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Agent Group

Deriviation(s):Gate, Split

Definition:

A term used to define a group of agents that share similar skills. Also called Gate, DN or Skills/Queue Group.


ContactCenterWorld - Search Results

Filter By:

Your search for 'Agent Group' has returned 314 search results

Conference Gallery


Videos

Global Top Ranking Performers Awards - Best in the World 2020

February 25, 2021 4:31 PM
View 2 More Comments

💜

March 2, 2021 9:34 AM EST

Awesome

March 2, 2021 9:35 AM EST
Share

307 Records Found

You must be logged in to browse to the rest of the results.


 
Rio Andrean
/profile.aspx?pid=966dc305adbe468eb0612d0eb3b5658b
agent contact center pt infomedia solusi humanika services are a complete payroll management solution including both a dedicated payroll specialist and a cost effective processing system pt infomedia s
Brian Young
/profile.aspx?pid=25f6b52c37034108bf3c61b076062b20
federal account rep jabra is part of the 150 year old gn group that provides solutions for contact center analytics unified communications fleet transportation warehouse and enterprise voice and videoc
Nany Surawaty
/profile.aspx?pid=bfed3050722d44299e2a949700decbe9
insurance agent allianz se is a german multinational financial services company headquartered in munich its core business and focus is insurance allianz se is a german multinational financial services
Heni Fatmawati
/profile/heni.fatmawati/
agent pt infomedia solusi humanika services are a complete payroll management solution including both a dedicated payroll specialist and a cost effective processing system pt ish pt infomedia solusi hu
Ananda Kusumaningrum
/profile/ananda.kusumaningrum/
agent pt infomedia solusi humanika services are a complete payroll management solution including both a dedicated payroll specialist and a cost effective processing system ish pt infomedia solusi human
Merve Ariyan
/profile/merve.ariyan/
agent türk telekom group the leading communication and convergence technology group in turkey provides integrated telecommunication services from pstn and gsm to broadband internet as of march 31 2011
Fathul Ardiyanto
/profile.aspx?pid=d4c164b5944041e8b4c16ded3ceb5dc4
agent pt infomedia solusi humanika services are a complete payroll management solution including both a dedicated payroll specialist and a cost effective processing system pt infomedia solusi humanika
Fathul Ardiyanto
/profile.aspx?pid=b1bafdee1b6943e3b78fffeb2a7eefba
agent pt infomedia solusi humanika services are a complete payroll management solution including both a dedicated payroll specialist and a cost effective processing system pt infomedia solusi humanika
Simay Büyükvardar
/profile/simay.buyukvardar/
agent webhelp is a paris based international customer relationship management group webhelp engineers customer experiences on behalf brands and through our transformational outsourcing proposition we c
teleperformance recognized as a leader by frost & sullivan
/view/contact-center-news/teleperformance-recognized-as-the-2020-north-america-bpo-competitive-strategy.aspx
group has grown its operations to more than 331 000 employees in 80 countries serving 175 markets managing client programs in more than 265 languages said principal analyst michael desalles particularl
Alex Djohan
/profile/alex.djohan/
sales manager indonesia at jabra we have expertise through professional sound proudly part of the gn group jabra are providers in intelligent audio solutions and innovations for the last 150 years to t
Remote Agent Recording is Now Imperative
/company/blog/orecx/?id=9f80b9c9-02ef-4fa5-98ff-d1d8748c9ae3
according to gartner group 71 of contact center agents are currently working from home  gartner also reports that 35 of the customer experience workforce will work from home by 2023 up from 5 in 20
Thu Zar
/profile/thu.zar/
agent genex part of the ipe group uk is an outsourcing provider of customer experience management we achieve results through transforming our clients businesses and delivering excellence in customer ex
Can Beceren
/profile/can.beceren/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
Funda Dugencili Gulu
/profile/funda.dugencili.gulu/
agent türk telekom group the leading communication and convergence technology group in turkey provides integrated telecommunication services from pstn and gsm to broadband internet as of march 31 2011
Kate Brouse
/profile/kate.brouse/
group we solve the hardest problem that comes with building a virtual workforce finding the right agent for your team nti national telecommuting institute you need a virtual workforce we provide virtua
Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences
/view/contact-center-news/teleperformance-modernizes-communications-infrastructure-to-provide-exceptional.aspx
contactcenterworld santa clara ca usa sept 2020 teleperformance a global group in digitally integrated business services chose avaya onecloud&trade subscription to transform their communications platfo
Vodafone NZ Signs Strategic Partnership to Bring AI into Contact Centre Solutions
/view/contact-center-news/vodafone-nz-signs-strategic-partnership-to-bring-ai-into-contact-centre-solutions.aspx
contactcenterworld auckland new zealand sept 1 2020 an exclusive partnership between vodafone new zealand and convai a probe group company and providers in intelligent contact centre solutions has resu
Jonathan Ndlovu
/profile/jonathan.ndlovu/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
Shirelinia Gouws
/profile/shirelinia.gouws/
call centre agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel
Ludwe Masito
/profile/ludwe.masito/
contact centre representative multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satel
Where The System Breaks Down
/tips.aspx?id=1fcfb0674b2147458fd2d9fea37f052a
sometimes it's easy to blame the people when things don't go to plan often what we find is that it's the system not the people that really causes the problem have a good representative group of agents
Moloko Madibana
/profile/moloko.madibana/
contact center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay
Sema Yence
/profile/sema.yence/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
Zeynep Karapinar
/profile/zeynep.karapinar/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
Peerless Network Continues to Expand Channel Program with Master Agent Telecom Consulting Group (TCG
/view/contact-center-news/peerless-network-continues-to-expand-channel-program-with-master-agent-telecom.aspx
group tcg a national master agency as a partner tcg&rsquos network of 4 500 nationwide agents are able to deliver end users immediate access to peerless network&rsquos portfolio of voice products servi
Vern Fernandez
/profile/vern.fernandez/
global account manager jabra is part of the 150 year old gn group that provides solutions for contact center analytics unified communications fleet transportation warehouse and enterprise voice and vid
Michael Sanders
/profile/michael.sanders/
group we solve the hardest problem that comes with building a virtual workforce finding the right agent for your team you need a virtual workforce we provide virtual contact center staffing there are k
NICE Delivers Real-Time Interaction Guidance, Powered by Its ENLIGHTEN AI Platform
/view/contact-center-news/nice-delivers-the-markets-first-real-time-interaction-guidance-powered-by-its.aspx
agent behaviors that directly drive customer satisfaction this allows organizations to have a comprehensive and objective view of the behavioral performance of all agents powering both real time person
Senney Selem
/profile/senney.selem/
inbound call center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite
Yasar Engin Soner
/profile/y.soner/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
Alex Williams
/profile/alex.williams/
global product manager jabra is part of the 150 year old gn group that provides solutions for contact center analytics unified communications fleet transportation warehouse and enterprise voice and vid
Jessica Naidoo
/profile/jessica.naidoo/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
Jenelle Mathou
/profile/jenelle.mathou/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
Innocent Masoka Mkanyiswa
/profile/innocent.mkanyiswa/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
Carman Van Breda
/profile/carman.van.breda/
customer service agent wns south africa formerly fusion outsourcing is one of south africa's leading business process outsourcing bpo providers having recently been acquired by the wns group a globally
Nancy Patterson
/profile/nancy.patterson/
enterprise alliances marketing manager north america jabra is part of the 150 year old gn group that provides solutions for contact center analytics unified communications fleet transportation warehous
Nermin Altun
/profile/nermin.altun/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
John Bertram
/profile/john.bertram/
group we solve the hardest problem that comes with building a virtual workforce finding the right agent for your team you need a virtual workforce we provide virtual contact center staffing there are k
Esin Özbayrak
/profile/esin.ozbayrak/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
Sivani Valayudam
/profile/sivani.valayudam/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
Ali Altun
/profile/ali.altun/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ
Kgosi Mosidi
/profile/kgosi.mosidi/
call agent nedbank group limited nedbank group is a bank holding company that operates as one of the four largest banking groups in south africa through its principal banking subsidiaries nedbank limit
Collen Nukeri
/profile/collen.nukeri/
team leader multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay televisio
Ofentse Gampu
/profile/ofentse.gampu/
agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay television busi
Thato Mogwere
/profile/thato.mogwere/
call center agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel
Portia Slaffa
/profile/portia.slaffa/
call centre agent multichoice south africa activities involve the operation of pay television and internet subscriber platforms the multichoice south africa group includes the digital satellite pay tel
Jabra
/company/jabra.aspx
at jabra we have expertise through professional sound proudly part of the gn group jabra are providers in intelligent audio solutions and innovations for the last 150 years to transform lives through t
Ümit Erhan Çinar
/profile/u.cinar/
ttnet agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to man
Kadir Misiroglu
/profile/kadir.misiroglu/
agent assistt serving in 24 cities and 30 different locations throughout turkey with approximately 14 thousand employees is a customer contact point it also serves as a strategic companion to many publ

ABOUT US IN 60 seconds!


Watch This!

Sponsor Message

ENTER NOW!

Latest Americas Newsletter