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ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase:Agent Group

Deriviation(s):Gate, Split

Definition:

A term used to define a group of agents that share similar skills. Also called Gate, DN or Skills/Queue Group.

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2017 Top Performers MasterClass - Best in Asia Pacific
Welcome to the No.1 Rated Contact Center Industry event for the entire region of Asia Pacific / Australia and New Zealand!! 
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