ContactCenterWorld - Definition
Phrase: Adherence To Schedule
Describes how well agents stick to their planned work schedules. May also be referred to as compliance.
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|Adherence To Schedule|
describes how well agents stick to their planned work schedules may also be referred to as compliance
adherence adherence adherence you can have the most accurate and efficient schedule in the world but if you don't manage adherence tightly then it's really not going to matter if you don't have people
|How To Manage Remote Contact Centre Agents During the COVID-19 Outbreak|
as the nation reacts to contain the virus organisations need to be ready to adapt and do what is right for their staff colleagues and customers which includes ensuring employees are able to work from h
|Ten Warning Signs That You Need an Automated Workforce Management Solution|
suzanne congdon contactcenterworld is it time for your contact centre to make the move from spreadsheets or manual methods of forecasting and scheduling to an automated workforce management application