ContactCenterWorld - Definition
Phrase: Adherence To Schedule
Describes how well agents stick to their planned work schedules. May also be referred to as compliance.
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|Adherence To Schedule|
describes how well agents stick to their planned work schedules may also be referred to as compliance
adherence adherence adherence you can have the most accurate and efficient schedule in the world but if you don't manage adherence tightly then it's really not going to matter if you don't have people
|Ten Warning Signs That You Need an Automated Workforce Management Solution|
suzanne congdon contactcenterworld is it time for your contact centre to make the move from spreadsheets or manual methods of forecasting and scheduling to an automated workforce management application
PROGRAMMING COMING SOON!