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ContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Business Continuity
Deriviation(s):Disaster Planning
Definition:
This process is developed in the event of system failure in the contact center due to unforeseen events.
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Your search for 'Business Continuity' has returned 125 search results
February 25, 2021 4:31 PM
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Your search for 'Business Continuity' has returned 125 search results
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February 25, 2021 4:31 PM
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| nice survey finds at least 50 percent or more of interactions being handled through digital channels /view/contact-center-research/nice-survey-finds-at-least-50-percent-or-more-of-interactions-being-handled.aspx business continuity mandated by today&rsquos reality of remote work digital channels are central to today&rsquos customer service environmentnice&rsquos new survey conducted among over 200 cx lea |
| Business Continuity /define.aspx?id=ea99fe6f5c6e4399b12ac90a40dc39f7 this process is developed in the event of system failure in the contact center due to unforeseen events disaster planning |
| Helen Gould /profile/helen.gould/ based in crewe cheshire offering uk wide inbound and outbound call handling support emergency business continuity cover short term holiday cover and crm and database projects |
| cyber essentials certification shows eckoh's cyber security commitment /view/contact-center-news/cyber-essentials-certification-shows-eckohs-cyber-security-commitment.aspx contactcenterworld while most of the world has been battling with lockdown business continuity and staying safe the world of cyber criminals has been booming with 80 of firms globally reporting an incr |
| dyxnet group wins the asia pacific zero outage supplier award 2019 from t systems /view/contact-center-news/dyxnet-group-wins-the-asia-pacific-zero-outage-supplier-award-2019-from-t-systems.aspx business unit of deutsche telekom is committed to a zero outage strategy and has implemented a quality assurance program since 2011 with an objective to help enterprises minimize downtime and maximize |
| ptsb to cut 300 jobs in cost saving drive /view/contact-center-news/ptsb-to-cut-300-jobs-in-cost-saving-drive.aspx business continuity in the event of a virus breakout a spokeswoman confirmed the restructuring programme when contacted by the irish times on friday morning we are commencing the programme to reflect c |
| Ronnie Myers /profile/ronnie.myers/ working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associates ac |
| Melbourne's Peak Insight Wins Cisco Bridging Collaboration Challenge /view/contact-center-news/melbournes-peak-insight-wins-cisco-bridging-collaboration-challenge.aspx business continuity during the pandemic by moving its calling messaging and meetings into the cloud using cisco&rsquos webex teams it was also able to register existing on premise cisco meeting rooms a |
| Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences /view/contact-center-news/teleperformance-modernizes-communications-infrastructure-to-provide-exceptional.aspx contactcenterworld santa clara ca usa sept 2020 teleperformance a global group in digitally integrated business services chose avaya onecloud&trade subscription to transform their communications platfo |
| transcosmos Releases Home-based Contact Center Services /view/contact-center-news/transcosmos-releases-home-based-contact-center-services-that-deliver-the-same.aspx business continuity plans whilst ensuring a highly secure environment story behind the new services developmentthe contact center business is at a crossroad despite home based contact centers are |
| SP Madrid Enables 100+ Contact Center Agents to Work Remotely Using Ameyo /view/contact-center-news/sp-madrid-enables-100-contact-center-agents-to-work-remotely-using-ameyo-2.aspx business continuity with a secure vpn connection ameyo helped sp madrid move its contact center agents to a remote working environment without any hassle ameyo all in one remote contact center solution |
| UK Contact Centre Leaders: Covid-19 Crisis has Changed the UK Contact Centre Industry Forever /view/contact-center-article/uk-contact-centre-leaders-covid-19-crisis-has-changed-the-uk-contact-centre.aspx business continuity strategy plan to address the possibility of subsequent waves of coronavirus with 56 of stating that they should use technology to manage customer contacts more effectively 40 said t |
| 5 Must-Haves in Your Business Continuity Plan /company/blog/mapcommunications/?id=24c58077-c829-467e-b50f-017492f6f021 &ldquobefore anything else preparation is the key to success &rdquo &ndash alexander graham bell when things feel out of control relying on a backup plan can bring serious relief and peace of mind crea |
| Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI /view/contact-center-news/customer-experience-research-from-sabio-group-shows-significant-shift-to-digital.aspx business continuity planning did not encompass a crisis of this magnitude or speed move to online channels was huge encompassing all age groups and channels changing perceptions of home working as a lo |
| Tevatel Introduces ‘doocti’ to Increase Sales Efficiencies /view/contact-center-news/tevatel-introduces-doocti-to-increase-sales-efficiencies.aspx business processes for enhanced collaboration flexibility and business continuity enterprises mid sized firms start ups or msmes are losing a considerable business every year due to poor sales and cust |
| Anna Ovchinnikova /profile/a.ovchinnikova/ business continuity and reduce downtime acronis is a provider of easy to use backup recovery and security solutions for physical virtual and cloud environments its patented disk imaging technology enab |
| Working Solutions /company/working-solutions.aspx working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associates ac |
| Novatech Announces New Atlanta Call Center, Expanding Support and Maximizing Business Continuity /view/contact-center-news/managed-office-experts-novatech-announces-new-atlanta-call-center-expanding.aspx business continuity said novatech ceo dan cooper when the march 2 tornado outbreak hit downtown nashville and nearby cookeville we hastened our plans to achieve maximum redundancy with the build out of |
| Versature Partners with Telarus to Deliver Cloud-Based Communications to Canadian Businesses /view/contact-center-news/versature-partners-with-telarus-to-deliver-cloud-based-communications-to-canadian.aspx contactcenterworld ottawa on canada july 2 2020 versature a canadian provider of cloud communications solutions for business and organizations announced its partnership with telarus a distributor of bu |
| Dubai Economy Launches Virtual ‘Market Dialogue’ /view/contact-center-news/dubai-economy-launches-virtual-market-dialogue.aspx contactcenterworld dubai uae july 1 2020 dubai economy has launched a market dialogue initiative to broaden its communication with the business community and consumers through advanced technology platf |
| Goosehead Insurance Transitions Entire Organization to Work from Home With RingCentral /view/contact-center-news/goosehead-insurance-transitions-entire-organization-to-work-from-home-environment.aspx business continuity with ringcentral&rsquos unified communications capabilities including team messaging video meetings and phone system already in place goosehead was able to transition its employees |
| Cupola Ensures Business Continuity for its Customers with Enhancements to Contact Center Capabilities /view/contact-center-news/cupola-ensures-business-continuity-for-its-customers-with-enhancements-to-contact.aspx contactcenterworld dubai uae april 27 2020 recognizing the urgent need for organizations to maintain business continuity through the current global crisis cupola teleservices the middle east provider i |
| transcosmos and transcosmos Online Communications Co-develop a LINE-powered BCP Package /view/contact-center-news/transcosmos-and-transcosmos-online-communications-co-develop-a-line-powered-bcp.aspx business continuity planning bcp package designed for contact centers to address natural disasters and infectious disease outbreaks the package enables businesses to offer emergency chatbot services vi |
| Go Answer Transitions 75% of Workforce into Remote Work Environment /view/contact-center-news/go-answer-transitions-75-of-workforce-into-remote-work-environment.aspx continuity of business said adam alovis ceo of go answer our technology has enabled us to remain operational in a fully virtual environment but as flexible as our technology is it is the unprecedented |
| Covid-19 (Coronavirus and Your Business - Exclusive Interview With Elizabeth Glagowski from TTEC /view/contact-center-executive-interview/covid-19-coronavirus-and-your-business-exclusive-interview-with-4.aspx business continuity with at home options automation messaging and other new services as well if you operate a contact center how have you adapted to manage the pandemic staggered work hours at home exp |
| Covid-19 Underscores Need for Asian Contact Centre Resiliency /view/contact-center-news/covid-19-underscores-need-for-asian-contact-centre-resiliency.aspx business continuity planning according to globaldata research several legacy contact centres are not architected to cope with covid 19 scenarios especially for companies that are facing different degre |
| LogMeIn Announces New Contact Center Offering to Bring CCaaS to Underserved Majority /view/contact-center-news/logmein-announces-new-contact-center-offering-to-bring-ccaas-to-underserved.aspx business in times of disruption and crisis like what most of the world is experiencing with covid 19 it is more important than ever to maintain business continuity through remote work tools like those |
| Work-From-Home Operation Adapting to a New Normal /view/contact-center-news/work-from-home-operation-adapting-to-a-new-normal.aspx business continuity for our valued clients the model is designed to supplement not substitute our in office operations we are quickly ramping up our wfh capabilities as of wednesday april 8th we have a |
| Noble Systems Offers Help for Contact Centers to Transition to Work-from-Home and Employee Engagement Tools /view/contact-center-news/noble-systems-offers-help-for-contact-centers-with-a-quick-transition-to-work.aspx tina tomberlin contactcenterworld atlanta ga april 14 2020 noble systems corporation a global provider in omnichannel contact center technology solutions is helping companies maintain business con |
| Remote working: Will it be the new norm? /company/blog/integratedtelemanagementservices/?id=1dcf3dd3-705f-4e63-9e3b-c9fed73f1ebd business operations are shut down and scientists race against time to find a cure companies lucky enough to remain operational still face a significant challenge maintaining business continuity for mos |
| Coronavirus and Contact Centers: Practical Solutions for Business Continuity /view/contact-center-article/coronavirus-and-contact-centers-practical-solutions-for-business-continuity.aspx business travel should be put on hold and travelers returning from affected areas must be medically cleared before returning to work as the health and safety of all employees continues to be a top prio |
| Prasad Recognises IT Industry Response in Lockdown as Report Questions Work from Home Infra in India /view/contact-center-news/prasad-recognises-it-industry-response-in-lockdown-as-report-questions-work-from.aspx contactcenterworld new delhi india april 6 2020 union minister ravi shankar prasad acknowledged indian it and it enabled service industry role in ensuring business continuity while working from home du |
| T-NOW from TTEC Provides COVID-19 Business and Government Continuity and Resiliency Solutions /view/contact-center-news/t-now-from-ttec-provides-covid-19-business-and-government-continuity-and.aspx continuity possible in days&mdashnot weeks as the world has responded to government mandates and people have transitioned to being confined to their homes there has been a massive effort to rapidly add |
| Five9 Provides the Support Your Customers Need During the COVID-19 Pandemic /view/contact-center-news/five9-provides-the-support-your-customers-need-during-the-covid-19-pandemic.aspx business during these unprecedented times said dan burkland five9 president as part of our efforts to help organizations overcome challenges and ensure business continuity we are committed to enabling |
| Call Centers Adapt to Coronavirus Shutdown by Transitioning Agents to Work From Home with Web-based Software Technology /view/contact-center-news/call-centers-adapt-to-coronavirus-shutdown-by-transitioning-agents-to-work-from.aspx business continuity and avoid layoffs according to site selection group in 2018 over 7400 u s call centers employed 50 or more workers making up 2 3 million of the 3 3 million call center workers i&rsq |
| ChaseData Cloud Call Center Software to Call Centers Transitioning In-House Workers into At-Home-Workers /view/contact-center-news/chasedata-to-provide-cloud-call-center-software-to-call-centers-transitioning-in.aspx continuity to work from home call center workers can comply with rapidly evolving public health policy guidance during the crisis and safely perform their work from homes the solution for geographicall |
| NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform /view/contact-center-news/nice-incontact-teams-up-with-zoom-for-an-integrated-cloud-communications-platform.aspx contactcenterworld nice incontact a nice business nasdaq nice and a provider in the cloud contact center announced that it has entered into a partnership with zoom video communications inc nasdaq zm a |
| Kim Houlne /profile/kim.houlne/ working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associates ac |
| Accelerated Digital Transformations /company/blog/douglasjackson/?id=e1d9dcf7-f29a-4c2b-9b3b-a75377fd6dff business from a bau busy contact centre to throwing all efforts particularly from the it teams into directing a large volume of team members to work from home the most popular discussion piece across b |
| ATEN Technology, Inc. Launches Work-From-Anywhere Solution /view/contact-center-news/aten-technology-inc.-launches-work-from-anywhere-solution.aspx business continuity plans in place are struggling to quickly find work from home solutions additional challenges include deploying solutions to a non technical workforce excessive software installation |
| AudioCodes Launches Work-at-Home Solutions to Support Business Continuity /view/contact-center-news/audiocodes-launches-work-at-home-solutions-to-support-business-continuity.aspx business continuity in times of pandemic and other health issues requiring social distancing or office shutdown these solutions deliver reliable and secure voice communications for work at home employe |
| Talkdesk Announces Flexible Deployment and Guardian to Securely Shift to Work-From-Home Solutions /view/contact-center-news/talkdesk-announces-flexible-deployment-and-guardian-to-securely-shift-to-work.aspx business continuity especially crucial in crisis scenarios paired with talkdesk guardian&trade organizations can be confident in the security of valuable customer data throughout the transition to clou |
| planetRE Announces 50% off Socialite CRM-EZ with Web Conference Integrations /view/contact-center-news/planetre-announces-50-off-socialite-crm-ez-with-web-conference-integrations.aspx business crisis and maintain customer engagement continuity the new package has all the essential ingredients of a robust crm for a real estate company to operate from a home office like contact manage |
| 3 Ways VoIP can help organizations get through the COVID-19 pandemic /company/blog/integratedtelemanagementservices/?id=eca38b67-b948-4cea-86b9-fb7979735f4d business continuity in times of crisis facilitates remote work and service delivery voip is an indispensable tool for organizations that have rolled out work from home setups through voip platforms lik |
| Switch Your Contact Centers to Work from Home : COVID-19 Lockdown /blog/cheena/?id=626ef8ac-955c-447a-a312-f96a3c5e69cc business continuity plans many of the companies that provide business services such as call centres it services and business process automation were not prepared for work for home arrangements during t |
| Call Centre, IT Services Struggle to Work from Home Amid Coronavirus /view/contact-center-news/call-centre-it-services-struggle-to-work-from-home-amid-coronavirus.aspx business continuity plans prime minister narendra modi on tuesday ordered 1 3 billion indians to stay at home for 21 days to stem the spread of sars cov 2 following earlier lockdown orders in many indi |
| Aria’s Business Continuity Plan During COVID-19 /blog/cheena/?id=82bcb668-ff23-4bb6-a2fb-7cd6d0006da3 as the threat of covid 19 coronavirus continues to spread across the world it imperative for business and organizations to actively monitor the situation for health safety and well being of e |
| Sensée Announces 1000 New UK Work-at-Home Contact Centre Jobs /view/contact-center-news/sense-announces-1000-new-uk-work-at-home-contact-centre-jobs.aspx business continuity for private sector firms as well as the effective management of citizen and business enquiries within the public sector candidates can apply today online for the new roles contactce |
| Oregon-based FCR Protects Jobs, Employee Health, and Local Communities By Transforming Itself /view/contact-center-news/oregon-based-fcr-protects-jobs-employee-health-and-local-communities-by.aspx business process solutions employs over 2 000 colleagues across eight call centers in oregon and montana when news of the coronavirus started to reverberate around the country fcr moved quickly to exec |
| 3CLogic Announces COVID-19 Rapid Response Program for ServiceNow /view/contact-center-news/3clogic-announces-covid-19-rapid-response-program-for-servicenow.aspx business continuity efforts for their employee support and customer services call centers despite the growing adoption of digital channels ie email chat etc voice continues to remain a crucial part of |
Raj Wadhwani | ContactCenterWorld.com
awesome gala and awards
February 25, 2021 12:29 PM ESTClint Waltman | Ec3
Fantastic presentation as usual. Congratulations to your entire team and obviously yourself Raj for pulling off the near-impossible!
February 26, 2021 1:40 AM EST