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StoreContactCenterWorld - Definition
Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z
Phrase: Business Continuity
Deriviation(s):Disaster Planning
Definition:
This process is developed in the event of system failure in the contact center due to unforeseen events.
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Your search for 'Business Continuity' has returned 189 search results
February 25, 2021 4:31 PM
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Your search for 'Business Continuity' has returned 189 search results
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February 25, 2021 4:31 PM
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| evolve ip recognized in 2021 gartner market guide for desktop as a service /view/contact-center-news/evolve-ip-recognized-in-2021-gartner-market-guide-for-desktop-as-a-service-for.aspx business continuity has made desktop as a service a major priority for organizations the guide also states that desktop as a service market revenue grew by 98 in 2020 compared to 2019 and it is forecas |
| consilium introduces quality monitoring and whisper coaching with unirsm 9 0 and uniqm for contact centers /view/contact-center-news/consilium-introduces-next-gen-quality-monitoring-and-whisper-coaching-with-unirsm.aspx business continuity planning measure but are now full scale operations accepted as the regular business model home based remote and mobile agents have become the norm for today&rsquos contact centers o |
| Business Continuity /define.aspx?id=ea99fe6f5c6e4399b12ac90a40dc39f7 this process is developed in the event of system failure in the contact center due to unforeseen events disaster planning |
| telcobridges' prosbc helps x2nsat ensure business continuity via streamlined satellite communications /view/contact-center-news/telcobridges-prosbc-helps-x2nsat-ensure-business-continuity-via-streamlined.aspx business continuity services to customers in the healthcare power generation and information technology industries &ndash and they also work with other telecommunications service providers recently inc |
| transcosmos begins support desk service operations for home based cc in full scale /view/contact-center-news/transcosmos-begins-support-desk-service-operations-for-home-based-cc-in-full-scale.aspx business continuity capabilities under the prolonged covid 19 crisis transcosmos powerfully encourages businesses to make it a regular business model with high level solutions that will solve the four |
| amdocs provides business continuity for bt's mobile customers to enjoy secure remote digital engagement /view/contact-center-news/amdocs-provides-business-continuity-for-bts-mobile-customers-to-enjoy-secure.aspx business operations to be conducted digitally and remotely in the cloud the platform is designed to allow bt&rsquos customers to conduct self care and sign contracts online alleviating the need for cus |
| abn amro private banking selects transperfect to facilitate launch of three localized websites /view/contact-center-news/abn-amro-private-banking-selects-transperfect-to-facilitate-launch-of-three.aspx contactcenterworldnew york ny usa and amsterdam netherlands may 11 2021 transperfect a provider of language and technology solutions for global business announced the launch of three websites with an a |
| Before The Virus Hit, Did You Have A Business Continuity Plan? Members Comments! /view/contact-center-executive-interview/before-the-virus-hit-did-you-have-a-business-continuity-plan.aspx contactcenterworldbefore the virus hit did you have an emergency plan should something like this happen if so did your plans work as expected simon pearton hindleyhead of international business develop |
| TTEC Chief Information Officer Chandra Venkataramani Awarded CIO of the Year ORBIE by ColoradoCIO /view/contact-center-news/ttec-chief-information-officer-chandra-venkataramani-awarded-cio-of-the-year.aspx business journal he was recognized for his role in successfully steering thousands of ttec employees to work from home within weeks to ensure business continuity due to the pandemic chandra leads with |
| Hybrid Work - 5 Keys to Building an Effective Hybrid Workforce /company/blog/evolveip/?id=4bb79cd0-81df-4a56-854a-2784af676072 hybrid work &ndash 5 keys to building an effective hybrid workforce ryan easter couldn&rsquot believe he was being asked to run a pandemic business continuity test it was late october 2019 and easter t |
| AI-powered voice analytics will power call centres /company/blog/xdroid/?id=887a7b79-1272-47cc-a2c1-eab44c95a471 business continuity dominated the contact centre agenda throughout 2020 as contact centre agents shifted to remote working en masse to keep customer facing services operational this has accelerated man |
| Jabra Names Ingram Micro New Zealand Distributor of the Year at 2021 APAC Partner Awards /view/contact-center-news/jabra-names-ingram-micro-new-zealand-distributor-of-the-year-at-2021-apac-partner.aspx business continuity as this year&rsquos winner imuc collaborated with jabra to equip essential new zealand government agencies including the ministry of business innovation and employment as well as cu |
| Evolutio Enters Into Strategic Partnership With Talkdesk to Expand Its Reach Into Spain Enterprise Markets /view/contact-center-news/evolutio-enters-into-strategic-partnership-with-talkdesk-to-expand-its-reach-into.aspx business continuity while providing optimal digital experiences from any working environment we are pleased to announce our partnership with talkdesk said jacinto cavestany chief executive officer evol |
| ACUITY® by Tyto Athene Partners with MicroAutomation to Launch ACUITY NG 9-1-1 Solution /view/contact-center-news/acuity-by-tyto-athene-partners-with-microautomation-to-launch-acuity-ng-9-1-1.aspx continuity of operations plan coop solution adding microautomation and their omni911 solution to our acuity platform is a perfect fit said fabian plath vice president of sales and business development |
| Trevor Geraghty /profile/trevor.geraghty/ business development director difference have recognised expertise in cloud contact centre deployment automation & process mapping this is at the core of our service offering areas covered include busi |
| Working Solutions /company/working-solutions.aspx working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associates ac |
| Worldline Recognised as a Global Cloud Contact Centre Provider by OMDIA /view/contact-center-news/worldline-recognised-as-a-global-cloud-contact-centre-provider-by-omdia.aspx business continuity choosing a trusted ccaas partner is crucial to successfully adapting the customer relationship according to the 2020 omdia decision matrix selecting a multichannel cloud contact cen |
| Volie /company/volie.aspx automated campaigns omnichannel marketing including email and text and real time reporting to increase productivity reduce time consuming manual tasks and enable business continuity from anywhere |
| NICE inContact Named the Market Share Leader in Cloud-Based Contact Center Infrastructure by DMG Consulting /view/contact-center-news/nice-incontact-named-the-market-share-leader-in-cloud-based-contact-center.aspx business continuity amid rapidly changing industry environments said donna fluss president dmg consulting leading cloud based contact center solutions providers are enabling contact centers to take adv |
| Redefining Business Continuity Planning: New Survey Reveals ANZ Businesses’ Response to COVID-19 /view/contact-center-research/redefining-business-continuity-planning-new-survey-reveals-anz-businesses.aspx contactcenterworld results from a survey by cloud customer experience technology provider genesysr have revealed that australian and new zealand anz organisations were somewhat underprepared in their b |
| Sepa Targeted in ‘Significant’ Cyber Attack Affecting Contact Centre /view/contact-center-news/sepa-targeted-in-significant-cyber-attack-affecting-contact-centre.aspx business continuity arrangements with our core regulatory monitoring flood forecasting and warning services adapting and continuing to operate our emergency management team is working with scottish gov |
| NICE Survey Finds At Least 50 Percent or More of Interactions Being Handled Through Digital Channels /view/contact-center-research/nice-survey-finds-at-least-50-percent-or-more-of-interactions-being-handled.aspx business continuity mandated by today&rsquos reality of remote work digital channels are central to today&rsquos customer service environmentnice&rsquos new survey conducted among over 200 cx lea |
| Helen Gould /profile/helen.gould/ based in crewe cheshire offering uk wide inbound and outbound call handling support emergency business continuity cover short term holiday cover and crm and database projects |
| Cyber Essentials Certification Shows Eckoh’s Cyber Security Commitment /view/contact-center-news/cyber-essentials-certification-shows-eckohs-cyber-security-commitment.aspx claire lynam contactcenterworld while most of the world has been battling with lockdown business continuity and staying safe the world of cyber criminals has been booming with 80 of firms globally repo |
| DYXnet Group Wins the Asia Pacific Zero Outage Supplier Award 2019 from T-Systems /view/contact-center-news/dyxnet-group-wins-the-asia-pacific-zero-outage-supplier-award-2019-from-t-systems.aspx business unit of deutsche telekom is committed to a zero outage strategy and has implemented a quality assurance program since 2011 with an objective to help enterprises minimize downtime and maximize |
| Ronnie Myers /profile/ronnie.myers/ working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associates ac |
| Stephanie Scogggins /profile/stephanie.scogggins/ marketing working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand ass |
| Gail Rigler /profile/gail.rigler/ cmo working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associate |
| Melbourne's Peak Insight Wins Cisco Bridging Collaboration Challenge /view/contact-center-news/melbournes-peak-insight-wins-cisco-bridging-collaboration-challenge.aspx business continuity during the pandemic by moving its calling messaging and meetings into the cloud using cisco&rsquos webex teams it was also able to register existing on premise cisco meeting rooms a |
| Teleperformance Modernizes Communications Infrastructure to Provide Exceptional Customer Experiences /view/contact-center-news/teleperformance-modernizes-communications-infrastructure-to-provide-exceptional.aspx contactcenterworld santa clara ca usa sept 2020 teleperformance a global group in digitally integrated business services chose avaya onecloud&trade subscription to transform their communications platfo |
| HR Roles of the FUTURE /blog/raj.verma/?id=3b744e53-fccf-4cc8-8d8d-d103234092d5 business problems vr immersion counsellor this role would help realize the potential of using vr to scale programs onboarding coaching reskilling upskilling and even medical & safety traini |
| transcosmos Releases Home-based Contact Center Services /view/contact-center-news/transcosmos-releases-home-based-contact-center-services-that-deliver-the-same.aspx business continuity plans whilst ensuring a highly secure environment story behind the new services developmentthe contact center business is at a crossroad despite home based contact centers are |
| SP Madrid Enables 100+ Contact Center Agents to Work Remotely Using Ameyo /view/contact-center-news/sp-madrid-enables-100-contact-center-agents-to-work-remotely-using-ameyo-2.aspx business continuity with a secure vpn connection ameyo helped sp madrid move its contact center agents to a remote working environment without any hassle ameyo all in one remote contact center solution |
| UK Contact Centre Leaders: Covid-19 Crisis has Changed the UK Contact Centre Industry Forever /view/contact-center-article/uk-contact-centre-leaders-covid-19-crisis-has-changed-the-uk-contact-centre.aspx business continuity strategy plan to address the possibility of subsequent waves of coronavirus with 56 of stating that they should use technology to manage customer contacts more effectively 40 said t |
| 5 Must-Haves in Your Business Continuity Plan /company/blog/mapcommunications/?id=24c58077-c829-467e-b50f-017492f6f021 &ldquobefore anything else preparation is the key to success &rdquo &ndash alexander graham bell when things feel out of control relying on a backup plan can bring serious relief and peace of mind crea |
| Customer Experience Research from Sabio Group Shows Significant Shift to Digital Channels and AI /view/contact-center-news/customer-experience-research-from-sabio-group-shows-significant-shift-to-digital.aspx business continuity planning did not encompass a crisis of this magnitude or speed move to online channels was huge encompassing all age groups and channels changing perceptions of home working as a lo |
| Tevatel Introduces ‘doocti’ to Increase Sales Efficiencies /view/contact-center-news/tevatel-introduces-doocti-to-increase-sales-efficiencies.aspx business processes for enhanced collaboration flexibility and business continuity enterprises mid sized firms start ups or msmes are losing a considerable business every year due to poor sales and cust |
| Anna Ovchinnikova /profile/a.ovchinnikova/ business continuity and reduce downtime acronis is a provider of easy to use backup recovery and security solutions for physical virtual and cloud environments its patented disk imaging technology enab |
| Kristy Hundt /profile/kristy.hundt/ marketing director working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic |
| Springfield Lewis /profile/springfield.lewis/ working solutions is a consultative business process outsourcer providing customer service sales support and flexible business continuity tapping into a vast network of enthusiastic brand associates ac |
| As the Pandemic Continues: Is Your Customer Service Ready for Hurricane Season? /view/contact-center-article/as-the-pandemic-continues-is-your-customer-service-ready-for-hurricane-season.aspx business respond and serve customers with the potential threat of multiple disasters in our line of work&mdashensuring nonstop customer service we run the numbers calculate the odds and allocate resour |
| Novatech Announces New Atlanta Call Center, Expanding Support and Maximizing Business Continuity /view/contact-center-news/managed-office-experts-novatech-announces-new-atlanta-call-center-expanding.aspx business continuity said novatech ceo dan cooper when the march 2 tornado outbreak hit downtown nashville and nearby cookeville we hastened our plans to achieve maximum redundancy with the build out of |
| Versature Partners with Telarus to Deliver Cloud-Based Communications to Canadian Businesses /view/contact-center-news/versature-partners-with-telarus-to-deliver-cloud-based-communications-to-canadian.aspx contactcenterworld ottawa on canada july 2 2020 versature a canadian provider of cloud communications solutions for business and organizations announced its partnership with telarus a distributor of bu |
| Dubai Economy Launches Virtual ‘Market Dialogue’ /view/contact-center-news/dubai-economy-launches-virtual-market-dialogue.aspx contactcenterworld dubai uae july 1 2020 dubai economy has launched a market dialogue initiative to broaden its communication with the business community and consumers through advanced technology platf |
| Talkdesk Enables TaskUs to Move Global Operations to Work From Home /view/contact-center-news/talkdesk-enables-taskus-to-move-global-operations-to-work-from-home-ensuring.aspx business services company delivering the customer support artificial intelligence ai operations and content security services that power companies due to the coronavirus covid 19 pandemic and subsequen |
| New Teams Recording Service from Geomant Delivers Compliance & Quality Management /view/contact-center-news/new-teams-recording-service-from-geomant-delivers-compliance-quality-management.aspx business continuity and managing a remote workforce microsoft teams recording ensures your organization will meet strict record keeping communications monitoring and reporting requirements interaction |
| iOPEX Technologies Launches Work at Home Agents (WAHA for Customer Management Services /view/contact-center-news/iopex-technologies-launches-work-at-home-agents-waha-for-customer-management.aspx contactcenterworld san jose ca usa june 2020 iopex technologies a global business operations and technology services provider has launched work at home agents model for contact center operations the of |
| guard.me Enhances Student Experiences and Peace of Mind with Avaya Contact Center Innovation /view/contact-center-news/guard.me-enhances-student-experiences-and-peace-of-mind-with-avaya-contact-center.aspx business continuity and keep its workforce safe through the current global crisis the company also wanted to effectively implement remote work solutions for employees avaya contact center and avaya sub |
| Repurposing Product Offerings for Business Continuity and DX Vital for APAC Tech Vendors /view/contact-center-news/repurposing-product-offerings-for-business-continuity-and-dx-vital-for-apac-tech.aspx contactcenterworld sydney australia june 8 2020 asia pacific technology vendors must repurpose their product offerings for business continuity and digital transformation if they want a fast recovery fr |
| Mavenir Announces New Features in Mobile Business Contact /view/contact-center-news/mavenirs-omnichannel-mobile-business-contact-solution-introduces-mobile-customer.aspx business contact&mdashits cloud hosted contact center as a service ccaas solution&mdashto enhance the mobility of subject matter experts and customer service representatives the new mobile customer ser |
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