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Phrase: Agent Occupancy

Definition:

A percent of logged-in time agents spend in active contact handling, such as on incoming calls, on outbound calls and in wrap-up activity.


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Your search for 'Agent Occupancy' has returned 6 search results

Melissa Moses
Client Service Specialist
Nedbank
South Africa
3 Connections

5 Records Found
 
Agent Occupancy
/define.aspx?id=ebd26526a53a4bf08efd17b192ca6ee5
a percent of logged in time agents spend in active contact handling such as on incoming calls on outbound calls and in wrap up activity
Hiring Starts for New Call Center in Lacy Lakeview
/view/contact-center-news/hiring-starts-for-new-call-center-in-lacy-lakeview.aspx
occupancy date it first announced empereon reportedly will put 700 to 900 people to work there some making at least 12 an hour as required by the waco mclennan county economic development corp which ha
Metro Bank Engages Employees for Better Customer Service
/view/contact-center-news/metro-bank-engages-employees-for-better-customer-service-with-nice-workforce.aspx
agent productivity at the bank branches and contact centers the nice wfm solution will also help boost employee motivation with a smartphone application for mobile access to wfm scheduling features nic
NICE Workforce Management Reduces Costs and Increases Productivity for Oi Telecom Group
/view/contact-center-news/nice-workforce-management-reduces-costs-and-increases-productivity-for-oi-telecom.aspx
contactcenterworldra'anana israel feb 17 2016 nice systems nasdaq nice announced that oi telecom group has achieved a cost reduction higher productivity and increased agent occupancy with nice workforc
Integrating Quality Management and Workforce Management in Contact Centers
/view/contact-center-article/integrating-quality-management-and-workforce-management-in-contact-centers.aspx
agent occupancy agent adherence and efficiency of resources agents were evaluated on speed rather than building their company relationship with customers and management lacked a complete picture of the

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