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ContactCenterWorld - Definition
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Phrase: Voice Recognition
Deriviation(s):IVR, Speech Recognition
Definition:
Computerized software that allows for an individual's voice to be recognized and responded to.
ContactCenterWorld - Search Results
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Your search for 'Voice Recognition' has returned 285 search results
194 Records Found
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Your search for 'Voice Recognition' has returned 285 search results
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| Voice Recognition /define.aspx?id=efc7612418b94a0297ceb2e23d619984 computerized software that allows for an individual voice to be recognized and responded to ivr speech recognition |
| 7 ways speech analytics can improve employee experience in the contact centre /blog/valur.svansson/?id=8ce91425-4763-4a74-8ad7-54c8a49c880e voice recognition software and speech analytics into the contact centre to assist agents in their customer service delivery is a great step forward in improving the employee experience on all fronts sp |
| 8x8 named ucaas ccaas provider of the year by tbi inc /view/contact-center-news/8x8-named-ucaasccaas-provider-of-the-year-by-nations-leading-technology.aspx contactcenterworld san jose ca usa may 13 2019 8x8 inc nyse eght a cloud provider of voice video chat and contact center solutions announced that tbi inc a third party technology distributor has named |
| Improve IVR to create a better customer experience /company/blog/ujetco/?id=8df8eefc-411a-41f6-8c3e-5b138896a7eb interactive voice response ivr is a phone system that uses the phone keypad or voice recognition to direct customers through a company&rsquos customer support system depending on the industry customers |
| IVR Integration in Omni Channel Communication /blog/cheena/?id=dc2e157c-2ea7-45d8-a939-2106fb3293c6 ivr interactive voice response is a technology that allows users usually callers to obtain information from a phone system without the assistance of an operator the most common way for a phone to commu |
| Christina Trejo /profile.aspx?pid=c55de60c025f4c0e9235adf7826ff1fe with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| amazon launches arabic version of text to speech service /view/contact-center-news/amazon-launches-arabic-version-of-text-to-speech-service.aspx voice named zeina aws said the service supports companies in developing digital products that use speech synthesis for a variety of use cases including publishing and telephony automated contact centre |
| Melinda Ziemer /profile.aspx?pid=7cb03f5fe76a475c80ea3e16d029d056 lumenvox provides the most powerful flexible and useful speech technology together with a committed focus on excellent customer service our speech recognition technology empowers channel integrators de |
| 8 ways speech analytics can improve customer experience in the contact centre /blog.aspx?uid=e7c846522f4a475fb0322ba1309e3dad&id=d3d7dc52-1577-4599-9c81-c1903140af24 voice recognition software largely thanks to alexa siri and cortana is both gaining in acceptance and growing more effective the power of speech analytics is also creating new opportunities for contact |
| mindslab launched ai voice generating service /view/contact-center-news/mindslab-launched-ai-voice-generating-service.aspx contactcenterworld pangyo south korea march 2019 opening of voice generating service on march 8 2019 developed by mindslab uses a minimum of 20 minutes of real audio data to mimic more than 90 of |
| masergy launches new ai powered intelligent virtual agent /view/contact-center-news/masergy-launches-new-ai-powered-intelligent-virtual-agent.aspx recognition and natural language processing to enhance an always available voice for customer service when coupled with masergy&rsquos predictive analytics and machine learning capabilities masergy int |
| IBM /company/ibm.aspx with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| radisys unveils new speech recognition support /view/contact-center-news/radisys-unveils-new-advanced-speech-recognition-support-for-enhanced-in-call.aspx recognition interfaces at lower costs than previous solutions as speech technology has evolved there are a growing number of opportunities for service providers to develop network based speech en |
| consolidated communications launches virtual intelligent agent solution /view/contact-center-news/consolidated-communications-launches-virtual-intelligent-agent-solution.aspx voice recognition in the united states expected to grow from three percent to 25 percent over the next three years we are pleased to be at the forefront of providing options for business to deliver an |
| Napong Valaisathien /profile/napong.valaisathien/ voice response recording & monitoring system speech recognition system etc his expertise and main responsibility cover designing of ivr & atsr call flow dialog flow self service design management of re |
| Meena /profile.aspx?pid=d3c1d8f1696b4ec59ad07c60872723fc uniphore is a voice based solutions provider has pioneered the development of mobile applications with the combined capabilities of speech recognition voice biometrics and data uniphore software system |
| transperfect connect welcomes 25 year contact center industry veteran steven cheeseman /view/contact-center-news/transperfect-connect-welcomes-25-year-contact-center-industry-veteran-steven.aspx voice email chat and social media cheeseman operations have consistently earned accolades including recognition for excellence in customer experience prior to his bpo work cheeseman directed the develo |
| Cathy Zhang /profile/cathy.zhang/ regional sales manager originating from denmark addasound is a global provider of voice solutions and unified communication devices the international team behind addasound has strong expertise in elect |
| nh nonghyup bank registers the bm patents of ai based call center q & a device' /view/contact-center-news/nh-nonghyup-bank-registers-the-bm-patents-of-ai-based-call-center-q-a-device.aspx voice recognition and customer inquiries an official at nonghyup bank said we will do our best to improve customer convenience and satisfaction by continuously learning deep learning contactcenterworld |
| 8x8 receives techtarget award for cloud communications solution /view/contact-center-news/8x8-receives-techtarget-award-for-cloud-communications-solution.aspx contactcenterworld san jose ca usa jan 24 2019 8x8 inc nyse eght a cloud provider of voice video collaboration and contact center solutions announced it has received a techtarget network innovation awa |
| AppTek /company/apptek.aspx as a pioneer in automatic speech recognition machine learning and artificial intelligence apptek partners with its customers to provide solutions focused on closed captioning and subtitling call center |
| SIRS /define.aspx?id=f1a35beb8ddc46cf88635ee72c524158 speaker independent recognition system a system that recognizes any users voice and does not require the training a speaker dependent system would need |
| Syed K /profile.aspx?pid=d434988521374ac38a1ddf40a9f70422 voice recognition & synthesis technology commercially for the first time in india in the year 1988 based on dsp technology from texas instruments usa ets current offering includes voice call recording |
| Limi Ruch /profile/limi.ruch/ rewards & recognition startek is the customer care expert in business process outsourcing our job is to improve and manage the customer experience for our clients startek's suite of solutions includes |
| Sherif Elshahed /profile.aspx?pid=2995bb3acd404c59afa451400612e415 associate partner with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes |
| Rola Khoury Özhabeş /profile.aspx?pid=2b19b2be1ba94da498ad621ee99177c3 project architecture with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also ma |
| Ahmad Kadry /profile.aspx?pid=ba6dc466dd39428b828cc788a074412c senior contact center optimization consultant with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integra |
| RingCentral Wins Aragon Research 2018 Innovation Award for Team Collaboration /view/contact-center-news/ringcentral-wins-aragon-research-2018-innovation-award-for-team-collaboration.aspx voice and video to sms and team messaging enabling people to work the way they want said kira makagon executive vice president innovation at ringcentral aragon&rsquos recognition of our innovation is a |
| Sestek Signs MoU to Bring Voice-enabled Technologies on Avaya’s Platforms /view/contact-center-news/sestek-signs-mou-to-bring-voice-enabled-technologies-on-avayas-platforms.aspx voice biometrics speech recognition text to speech and conversational ai makes us an ideal technology partner for avaya not only does avaya recognize the importance of voice in the modern communication |
| Digital DataVoice /company/digital-datavoice.aspx digital datavoice corporation ddv is a recognized leader in the design development deployment and support of custom self service and assisted service solutions for contact centers ddv areas of expertis |
| VoicePort /company/voiceport.aspx voiceport creates customizable interactive voice response systems utilizing advanced speech recognition technology dan martini |
| HGS Wins NASSCOM Customer Service Excellence Award 2018 in Transformation Category /view/contact-center-news/hgs-wins-nasscom-customer-service-excellence-award-2018-in-transformation-category.aspx recognition for creating an omni channel contact center for a consumer packaged goods company with a focus on generating a customer experience hgs provides the client end customers with a 24 7 unif |
| Hyosung Expands AI-Based Real-Time Speech Recognition Call Center Solution Business /view/contact-center-news/hyosung-chairman-cho-hyun-joon-expands-ai-based-real-time-speech-recognition-call.aspx recognition technology xtrmsolution is an ai based service to help call center agents provide proper answers to enquiries from consumers by performing real time voice recognition and analysis of conver |
| MAXIMUS Federal Awarded GSA's Contact Center SIN /view/contact-center-news/maximus-federal-awarded-gsas-contact-center-sin.aspx voice speech recognition it was developed to align with the president management agenda which calls for federal agencies to adopt customer service approaches that have been successful in the commercial |
| Kaveri Camire /profile/kaveri.camire/ with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| Tricia Vuiton /profile/tricia.vuiton/ with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| 8x8 Named a Leader in 2018 Gartner Magic Quadrant /view/contact-center-news/8x8-named-a-leader-in-2018-gartner-magic-quadrant-for-unified-communications-as-a.aspx contactcenterworld san jose ca usa oct 15 2018 8x8 inc nyse eght a communications provider of cloud voice video collaboration and contact center solutions announced it has been positioned by gartner in |
| William Meisel /profile/william.meisel/ recognition company meisel is co organizer of the mobile voice conference with the non profit applied voice input output society where he serves as executive director bill meisel ph d president tma ass |
| Lumenvox /company/lumenvox.aspx lumenvox provides the most powerful flexible and useful speech technology together with a committed focus on excellent customer service our speech recognition technology empowers channel integrators de |
| LumenVox Speaker Recognition Added to SmilePass Identity Verification and Authentication Platform /view/contact-center-news/lumenvox-speaker-recognition-added-to-smilepass-identity-verification-and.aspx contactcenterworld san diego ca usa and munich germany sept 2018 lumenvox llc and smilepass ltd announce the availability of voice based biometric authentication within the smilepass identity and authe |
| Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm /view/contact-center-news/serenova-named-a-strong-performer-among-cloud-contact-centers-by-independent.aspx contactcenterworld austin tx usa sept 2018 serenova a contact center as a service ccaas and workforce optimization wfo provider announced it has received industry analyst recognition as a strong perfor |
| CenturyLink Earns Acclaim from Frost & Sullivan for Voice Solutions /view/contact-center-news/centurylink-earns-acclaim-from-frost-sullivan-for-voice-solutions.aspx contactcenterworld monroe la usa sept 2018 based on its recent analysis of the voice over internet protocol voip access and session initiation protocol sip trunking services market frost & sullivan |
| transcosmos Releases “transpeech,” a Voice Recognition Solution for Contact Centers /view/contact-center-news/transcosmos-releases-transpeech-a-voice-recognition-solution-for-contact-centers.aspx contactcenterworld tokyo japan aug 27 2018 transcosmos inc released transpeech a voice recognition solution as one of its contact center services in august 2018 the company applied amivoice as a voice |
| Magda Mischie /profile/magda.mischie/ voice recording and speech recognition intrarom sa is the main subsidiary of intracom telecom a global telecommunication systems vendor with 40 years of experience in the telecom market strong regional |
| Talkdesk Recognized by Frost & Sullivan /view/contact-center-news/talkdesk-recognized-by-frost-sullivan-as-the-fastest-growing-provider-in-the.aspx contactcenterworld san francisco ca usa aug 2018 talkdesk announced its recognition by frost & sullivan as the fastest growing provider in the north american contact center software market talkdesk |
| Tammy Weinstein /profile/tammy.weinstein/ voice chat and email to our award winning totalassure qa third party call monitoring solution all powered by our proprietary wfo tool knoahsark knoah has the adaptability that big companies can't provi |
| Knoah Solutions /company/knoah-solutions.aspx voice chat and email to our award winning totalassure qa third party call monitoring solution all powered by our proprietary wfo tool knoahsark knoah has the adaptability that big companies can't provi |
| Cynthia Stryker /profile/cynthia.stryker/ digital datavoice corporation ddv is a recognized leader in the design development deployment and support of custom self service and assisted service solutions for contact centers ddv areas of expertis |
| 4 Steps to Creating an IVR Programme that Customers Don’t Hate /company/blog/businesssystemsuk/?id=fc2021bd-e6c1-45d4-a4d3-2d4afb5e4d0b interactive voice recognition ivr technology was hailed as a major breakthrough for contact centre operators with software that can interpret and act on cues from speech in natural usage it brought abo |
| VoltDelta /company/voltdelta.aspx voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
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