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ContactCenterWorld - Definition
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Phrase: Voice Recognition
Deriviation(s):IVR, Speech Recognition
Definition:
Computerized software that allows for an individual's voice to be recognized and responded to.
ContactCenterWorld - Search Results
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Your search for 'Voice Recognition' has returned 466 search results
December 13, 2018 5:00 AM
238 Records Found
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Your search for 'Voice Recognition' has returned 466 search results
Videos
December 13, 2018 5:00 AM
Page: 1 | 2 | 3 | 4 | 5
| ringcentral wins aragon research 2018 innovation award for team collaboration /view/contact-center-news/ringcentral-wins-aragon-research-2018-innovation-award-for-team-collaboration.aspx voice and video to sms and team messaging enabling people to work the way they want said kira makagon executive vice president innovation at ringcentral aragon&rsquos recognition of our innovation is a |
| sestek signs mou to bring voice enabled technologies on avaya's platforms /view/contact-center-news/sestek-signs-mou-to-bring-voice-enabled-technologies-on-avayas-platforms.aspx voice biometrics speech recognition text to speech and conversational ai makes us an ideal technology partner for avaya not only does avaya recognize the importance of voice in the modern communication |
| VoicePort /company/voiceport.aspx voiceport creates customizable interactive voice response systems utilizing advanced speech recognition technology dan martini |
| hgs wins nasscom customer service excellence award 2018 in transformation category /view/contact-center-news/hgs-wins-nasscom-customer-service-excellence-award-2018-in-transformation-category.aspx recognition for creating an omni channel contact center for a consumer packaged goods company with a focus on generating a customer experience hgs provides the client end customers with a 24 7 unif |
| maximus federal awarded gsa contact center sin /view/contact-center-news/maximus-federal-awarded-gsas-contact-center-sin.aspx voice speech recognition it was developed to align with the president management agenda which calls for federal agencies to adopt customer service approaches that have been successful in the commercial |
| hyosung expands ai based real time speech recognition call center solution business /view/contact-center-news/hyosung-chairman-cho-hyun-joon-expands-ai-based-real-time-speech-recognition-call.aspx recognition technology xtrmsolution is an ai based service to help call center agents provide proper answers to enquiries from consumers by performing real time voice recognition and analysis of conver |
| IBM /company/ibm.aspx with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| Kaveri Camire /profile.aspx?pid=ce62861df40d4f24a0db2a53d6dd1f48 with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| Tricia Vuiton /profile.aspx?pid=c9faa2f1b4ef4219a1ad691eeae5f59f with more than 30 years voice research and more than 150 voice patents ibm is key industry player providing access to data through end to end voice integrated solutions ibm also makes chips for a wide |
| 8x8 named a leader in 2018 gartner magic quadrant /view/contact-center-news/8x8-named-a-leader-in-2018-gartner-magic-quadrant-for-unified-communications-as-a.aspx contactcenterworld san jose ca usa oct 15 2018 8x8 inc nyse eght a communications provider of cloud voice video collaboration and contact center solutions announced it has been positioned by gartner in |
| Lumenvox /company/lumenvox.aspx lumenvox provides the most powerful flexible and useful speech technology together with a committed focus on excellent customer service our speech recognition technology empowers channel integrators de |
| lumenvox speaker recognition added to smilepass identity verification and authentication platform /view/contact-center-news/lumenvox-speaker-recognition-added-to-smilepass-identity-verification-and.aspx contactcenterworld san diego ca usa and munich germany sept 2018 lumenvox llc and smilepass ltd announce the availability of voice based biometric authentication within the smilepass identity and authe |
| serenova named a strong performer among cloud contact centers by independent research firm /view/contact-center-news/serenova-named-a-strong-performer-among-cloud-contact-centers-by-independent.aspx contactcenterworld austin tx usa sept 2018 serenova a contact center as a service ccaas and workforce optimization wfo provider announced it has received industry analyst recognition as a strong perfor |
| centurylink earns acclaim from frost & sullivan for voice solutions /view/contact-center-news/centurylink-earns-acclaim-from-frost-sullivan-for-voice-solutions.aspx contactcenterworld monroe la usa sept 2018 based on its recent analysis of the voice over internet protocol voip access and session initiation protocol sip trunking services market frost & sullivan |
| transcosmos releases “transpeech ” a voice recognition solution for contact centers /view/contact-center-news/transcosmos-releases-transpeech-a-voice-recognition-solution-for-contact-centers.aspx contactcenterworld tokyo japan aug 27 2018 transcosmos inc released transpeech a voice recognition solution as one of its contact center services in august 2018 the company applied amivoice as a voice |
| Magda Mischie /profile/magda.mischie/ voice recording and speech recognition intrarom sa is the main subsidiary of intracom telecom a global telecommunication systems vendor with 40 years of experience in the telecom market strong regional |
| AppTek /company/apptek.aspx as a pioneer in automatic speech recognition machine learning and artificial intelligence apptek partners with its customers to provide solutions focused on closed captioning and subtitling call center |
| talkdesk recognized by frost & sullivan /view/contact-center-news/talkdesk-recognized-by-frost-sullivan-as-the-fastest-growing-provider-in-the.aspx contactcenterworld san francisco ca usa aug 2018 talkdesk announced its recognition by frost & sullivan as the fastest growing provider in the north american contact center software market talkdesk |
| Tammy Weinstein /profile/tammy.weinstein/ voice chat and email to our award winning totalassure qa third party call monitoring solution all powered by our proprietary wfo tool knoahsark knoah has the adaptability that big companies can't provi |
| Digital DataVoice /company/digital-datavoice.aspx digital datavoice corporation ddv is a recognized leader in the design development deployment and support of custom self service and assisted service solutions for contact centers ddv areas of expertis |
| Knoah Solutions /company/knoah-solutions.aspx voice chat and email to our award winning totalassure qa third party call monitoring solution all powered by our proprietary wfo tool knoahsark knoah has the adaptability that big companies can't provi |
| SIRS /define.aspx?id=f1a35beb8ddc46cf88635ee72c524158 speaker independent recognition system a system that recognizes any users voice and does not require the training a speaker dependent system would need |
| Voice Recognition /define.aspx?id=efc7612418b94a0297ceb2e23d619984 computerized software that allows for an individual voice to be recognized and responded to ivr speech recognition |
| 4 Steps to Creating an IVR Programme that Customers Don’t Hate /company/blog/businesssystemsuk/?id=fc2021bd-e6c1-45d4-a4d3-2d4afb5e4d0b interactive voice recognition ivr technology was hailed as a major breakthrough for contact centre operators with software that can interpret and act on cues from speech in natural usage it brought abo |
| VoltDelta /company/voltdelta.aspx voltdelta ondemand provides telephony based customer care solutions with software as a service saas efficiency contact center and remote agent call distribution and management inbound and outbound voic |
| contact centre evolution /view/contact-center-article/contact-centre-evolution.aspx voice response ivr systems all in the name of productivity efficiency and cost effectiveness the proliferation in ownership of mobile cell phones coupled with the accelerating capabilities of computer |
| Liquid Voice Adds Real-Time Analytics For Contact Centres /view/contact-center-news/liquid-voice-adds-real-time-analytics-for-contact-centres.aspx contactcenterworld liquid voice a provider of interaction recording quality management and analytics has announced the immediate availability of real time analytics developed in partnership with speech |
| GN Store Nord Partners with German AI Technology Company Focused on Sound Analyses /view/contact-center-news/gn-store-nord-partners-with-german-ai-technology-company-focused-on-sound-analyses.aspx contactcenterworld copenhagen denmark june 2018 gn store nord has established a strategic partnership with german audeering a company that aims to set global standards in ai based soundscape and voice |
| Dialpad Acquires TalkIQ to Bring Voice-Driven Artificial Intelligence to Business Communications /view/contact-center-news/dialpad-acquires-talkiq-to-bring-voice-driven-artificial-intelligence-to-business.aspx contactcenterworld san francisco ca usa may 16 2018 dialpad the pure cloud business communications provider announced it has acquired talkiq a provider in real time speech recognition and artifici |
| Voice Bots Help Russian Post with Customer Service /view/contact-center-news/voice-bots-help-russian-post-with-customer-service.aspx voice bots for this purpose noda contact center was integrated with speech recognition and geoinformation systems as well as the internal information systems of russian post the new services capabiliti |
| RingCentral Ranked #1 in IHS Markit 2018 North American UCaaS Scorecard /company/blog/ringcentral/?id=3e145459-801f-4044-ab58-22c7b128eb71 recognition is further proof that our strategy is working our collaborative communications solutions combine mobile first voice video meetings team messaging and contact center solutions in a single gl |
| Answering Service Quiz: Test your Knowledge Of The Industry /company/blog/specialtyansweringservice/?id=570a074a-1b9a-4d95-a059-220e27e779dc voice response immediate voice recognition interactive voice recognition 9 approximately how many people are employed by call centers in the u s 2 5 million 10 million 800 000 4 million |
| Bright Pattern Integrates with GoVivace to Bring Advanced Voice Technologies to Customers /view/contact-center-news/bright-pattern-integrates-with-govivace-to-bring-advanced-voice-technologies-to.aspx shelby faris contactcenterworld bright pattern announces its integration and partnership with govivace to provide customers with engines for speech recognition speaker identification speaker charac |
| Napong Valaisathien /profile/napong.valaisathien/ voice response recording & monitoring system speech recognition system etc his expertise and main responsibility cover designing of ivr & atsr call flow dialog flow self service design management of re |
| Costa Rica Call Center Employees Go From Attending Calls to Programming and Monitoring Bots /view/contact-center-news/costa-rica-call-center-employees-go-from-attending-calls-to-programming-and.aspx recognition systems language processing voice to text converters and voice analysis the goal of the companies is to increase savings productivity profitability efficiency processing capacity and busine |
| Kotak Becomes First Bank to Roll Out AI-run Voicebot /view/contact-center-news/kotak-becomes-first-bank-to-roll-out-ai-run-voicebot.aspx recognition natural language understanding and text to speech technology it is powered by nuance the technology behind apple&rsquos siri however the bank is not using voice for biometric authentication |
| 10 Best VoIP Headsets to Improve your Softphone Call Quality /company/blog/voipsupply/?id=548a4c08-71d8-4443-8119-5795fe0231be recognition accuracy improved noise canceling microphone lightweight and even more comfortable compatible with windows® and macintosh® jabra uc voice 550 ms mono is optimized for seamless i |
| Threads and OrecX Bring Phone Call Transcription to the Masses /view/contact-center-news/threads-and-orecx-bring-phone-call-transcription-to-the-masses.aspx contactcenterworld london uk and chicago il usa march 27 2018 while speech recognition appears to have gone mainstream with products like amazon&rsquos voice assistant alexa phone call transcription ha |
| NICE Receives Highest Product Scores in Gartner’s Critical Capabilities for Workforce Engagement /view/contact-center-news/nice-receives-highest-product-scores-across-all-4-use-cases-in-gartners-critical.aspx recognition and voice of the employee miki migdal president of the enterprise product group for nice our customers needs vary and require our solutions to be adaptable if they are to be successful we f |
| NewVoiceMedia Celebrates Double Win at Southern Tech 100 Awards /view/contact-center-news/newvoicemedia-celebrates-double-win-at-southern-tech-100-awards.aspx recognition from the southern tech 100 awards said john eng chief marketing officer at newvoicemedia our cloud contact center and inside sales platform is helping companies worldwide transform their sa |
| Zoho CRM Introduces Zia Voice, Conversational AI for Sales Teams /view/contact-center-news/zoho-crm-introduces-zia-voice-conversational-ai-for-sales-teams.aspx contactcenterworld pleasanton ca usa march 2018 zoho unveiled zia voice conversational ai for sales teams that adds speech and chat capabilities to zia zoho ai powered sales assistant zia can now also |
| Transforming documentation by voice /company/blog/nuance/?id=a3bc5b94-8bb0-4b42-b795-55999c1e4e3a new voice and language solutions continue to impact productivity at every level &ndash from improving workflows for document intensive industries to simplifying daily tasks the automation of these task |
| Everise Holdings to Partner with Microsoft to Roll Out AI Platform /view/contact-center-news/everise-holdings-to-partner-with-microsoft-to-disrupt-the-business-process.aspx voice video and text interactions and deliver an intelligent customer centric experience by leveraging the power of ai by adding ai tools and chatbots to existing capabilities such as speech recog |
| William Meisel /profile/william.meisel/ recognition company meisel is co organizer of the mobile voice conference with the non profit applied voice input output society where he serves as executive director bill meisel ph d president tma ass |
| Uniphore Software Systems /company/uniphore-software-systems.aspx uniphore software systems uniphore is a voice based solutions provider has pioneered the development of mobile applications with the combined capabilities of speech recognition voice biometrics and dat |
| Ovum Names Five9 as a Leader in Decision Matrix /view/contact-center-news/ovum-names-five9-as-a-leader-in-decision-matrix-for-selecting-a-multichannel.aspx recognition rating from customers compared to the other cloud contact center vendors in the report five9 also received the highest technology rating of all vendors in multichannel cloud contact center |
| Broadvoice Hires Vincent Mussumeci as Senior Channel Manager /view/contact-center-news/broadvoice-hires-vincent-mussumeci-as-senior-channel-manager.aspx contactcenterworld los angeles ca usa jan 10 2018 broadvoicer a provider of hosted voice unified communications uc and sip trunking services for businesses has tapped vincent mussumeci as senior channe |
| Can cyber criminals “compromise speech recognition systems with ease”? /company/blog/nuance/?id=0202b3d4-097f-4b17-9730-6fb2de004678 a recent finnish university study on voice biometrics has been making headlines &ndash and most of those news stories have been inaccurately summarizing the results with concerns as in our title above |
| Doug Nelson /profile/doug.nelson/ digital datavoice corporation ddv is a recognized leader in the design development deployment and support of custom self service and assisted service solutions for contact centers ddv areas of expertis |
| Phoebe Du /profile/phoebe.du/ sales manager originating from denmark addasound is a global provider of voice solutions and unified communication devices the international team behind addasound has strong expertise in electro acoust |
