2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
ContactCenterWorld - Definition
Phrase:After Call Work
These are tasks that are performed by the agents after disconnecting with the customer. This work can include finishing forms or sending through information within the department. Also referred to as "Wrap-up" and "Post Call Processing" (PCP). During this process the agent is not available to accept any additional inbound calls.