2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
ContactCenterWorld - Definition
This system encourages both groups of inbound and outbound agents to make outgoing calls when the demand is necessary but also to make outbound calls when incoming calls are slow. This makes for an efficient contact center.