ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Agent Out Call

Definition:

An outbound call placed by an agent

ContactCenterWorld - Search Results

Filter By:

Your search for 'Agent Out Call' has returned 125 search results

125 Records Found

You must be logged in to browse to the rest of the results.

call centre staff offered 50 increase to work during lockdown'
/view/contact-center-news/call-centre-staff-offered-50-increase-to-work-during-lockdown.aspx
contactcenterworld cape town south africa march 31 2020 some call centre employees say they feel their well being is not being taken seriously as a number of businesses have remained open during the na

Work from Home Call Center Solution During Coronavirus Crisis
/blog/cheena/?id=f5ae1228-c312-4797-9b11-e3aa29ae9e9f
as many employees especially in the software services sector are forced to work from home due to the covid 19 pandemic the move could turn out to be an inflation point for the indian it i

Is AI-powered VoIP the next step?
/company/blog/integratedtelemanagementservices/?id=f9e4f137-faaa-48a4-9f65-28ebb089302e
out contact center operationshighly automated voip technology enables businesses to manage their call centers easily and reduce the need for human intervention for example ai integrated voip systems ca

3 Simple Steps to Reduce Hold Time in Your Contact Center
/blog/fonoloben/?id=df212424-e8cb-4832-92e9-cc9f9f252312
think back to the last time you had to reach out to a company on the phone do you remember how long you had to wait on hold if you were kept waiting for any longer than a couple of minutes the chances

Cloud Dialer for Your Business
/blog/cheena/?id=30133a9c-9e36-49c0-98a4-007f689e3021
out the best time to call the said prospective lead it also allows each individual agent to become more efficient themselves and polish their current skill set a cloud predictive dialer also al

petty real to open high tech call centre
/view/contact-center-news/petty-real-to-open-high-tech-call-centre.aspx
contactcenterworld lancashire england jan 28 2020 burnley based estate agent petty real is to launch its own call centre creating 100 jobs the move is part of the firm vision of becoming a one stop sho

Agent Out Call
/define.aspx?id=f9538ce3307047f499def32dd7ec7e14
an outbound call placed by an agent

Konstantin Kishinsky
/profile.aspx?pid=d275a0c98fe3476a899875ab68c5eb04
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability

New Customer Payment Options Take the Headache out of PCI DSS Compliance for Contact Centres
/view/contact-center-article/new-customer-payment-options-take-the-headache-out-of-pci-dss-compliance-for.aspx
jason roos contactcenterworld with card fraud and identify theft continuing to hit the headlines jason roos ceo of cirrus discusses how call centres can navigate the options to ensure both pci dss comp

Gary Barnett
/profile/gary.barnett/
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t

Mandy Pattenden
/profile/mandy.pattenden/
marketing communications manager semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recordi

Viktoryia Hrynko
/profile/viktoryia.hrynko/
6 years in the industry of call contact centres i had started as an agent in the bank sphere but soon i became a traffic manager than workforce manager than all together with analytics and performance

Offer Voice As Well As Touch Tone (Part 1
/tips.aspx?id=51f96ce979eb49649f1640cc1b06f444
out there who may be trying to call you but can't get through your automated system there are several options available to allow for this – one is to default to an agent if one of the options given is

Semafone
/company/semafone.aspx
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t

OTP Bank Uses NODA Solution to Update its Contact Center
/view/contact-center-news/otp-bank-uses-noda-solution-to-update-its-contact-center.aspx
agent workstations the agents located at two different sites operate in a single system processing customers in russia the project was launched in november 2017 by that moment noda had finished buildin

Stereo Recording is Needed for Speech Analytics
/company/blog/orecx/?id=3145c3cc-e9f8-4819-8d3c-53858a6b3f99
call recording to optimize the results of the audio transcription for speech analytics quality in quality out with traditional call recording both the agent and the customer voices are captured on the

Winsome Manson
/profile/winsome.manson/
head of client relations css presently carry out legal financial recoveries on behalf of large financial and retail institutions at css we pride ourselves on being a top ranking service provider in not

Nehal Abdulgader
/profile/nehal.abdulgader/
call center agent bpo a collaborated entity of two distinctly varied professional corporations is a provider of contact center and bpo services telecom system integration and it services from the gulf

Impact of Thomas Cook Closure Across Falkirk District, Including a Larbert Call Centre
/view/contact-center-news/impact-of-thomas-cook-closure-across-falkirk-district-including-a-larbert-call.aspx
out of work many of them after years of service with the firm meanwhile holidaymakers already abroad had their travel plans thrown into uncertainty while those across the district who had already booke

Ben Rafferty
/profile/ben.rafferty/
global solutions director semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to c

An Overview of Contact Center Reporting Metrics — Outbound
/company/blog/evolveip/?id=c368999a-3d27-4206-a17c-060cacc48040
call rates the strength of your outbound sales calling can&rsquot be judged by eye alone sure your team of agents may all look engaged and productive but the only way to truly gauge efficiency is by tr

Boost Call Center Performance with AI and Agent Collaboration
/company/blog/sestek/?id=6a159914-3fe3-4450-9253-b592d58469d9
out that companies which optimized collaboration between humans and ai obtained better performance results in terms of speed cost savings revenue and other key operational measures according to accentu

Customer Service can do without Accent Discrimination
/company/blog/livesalesman/?id=eaeca317-2e98-4324-bf77-db860c6cc014
out what role accent plays in call centre outsourcing solutions and what are the stereotypes associated with accent discrimination and how to get rid of this problem accent is inborn in simp

CESC Comes Up with Chatbot for Consumers
/view/contact-center-news/cesc-comes-up-with-chatbot-for-consumers.aspx
contactcenterworld kolkata india aug 2019 city power utility cesc has introduced chatbot on its website to encourage consumers to report power cuts inquire about ac connection or make other queries wit

Bright Pattern Inc
/company/bright-pattern-inc.aspx
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability

Give Agents Tools To Respond Quickly
/tips.aspx?id=5d4e6956e00e49d6bb90bb4ea86596b1
giving the agent the tools they need to respond quickly may sound obvious in practice however many contact centers have to rely on data that is often distributed throughout an organisation if it's not

Shelby Faris
/profile/shelby.faris/
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability

Retention Team
/tips.aspx?id=ef1bcb0bc1a8482bacfd4533d8149520
yesterday i called a major mobile phone company to cancel my subscription and have the phone returned they have a 28 day no quibble' guarantee which i used the agent who took my call was pleasant and w

Recording Calls at Universities: What you Need to Know
/company/blog/numonix/?id=3312aced-b59d-4c4d-94c9-72333b770bc2
out to prospective students often includes outbound calling campaigns these agent to customer interactions often serve as a primary means of attracting new students so it&rsquos important to ensure tha

Ben Rafferty
/profile.aspx?pid=2f09fe2401994b869717cf503d76788a
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t

Two Pioneers in Customer Experience Join the Liveops Board
/view/contact-center-news/two-pioneers-in-customer-experience-join-the-liveops-board.aspx
contactcenterworld scottsdale az usa june 11 2019 liveops inc a provider of on demand virtual call center services for customer service and sales announced the addition of two customer experience cx tr

Train In Sensitivity
/tips.aspx?id=69a1420b511f4354bb1833a562817b35
train your agents to be sensitive to customers who are unhappy about an action or promise on your organisations part that was not fulfilled in our experience sometimes an agent if not presented with al

Best Predictive Auto Dialer Software For Your Business
/blog/predictivediale/?id=b2f2456f-e04e-46f1-9e52-842ff0b962ed
vert age predictive dialer is a telephone control system which dials unlimited calls automatically the dialer software help in screening out all the fake calls busy calls and no answer calls and can ha

How to Identify the Best Customer Service Assessment Test for Your Call Center
/company/blog/theconnection/?id=7ef65790-2809-40cf-979a-9bfbb24a5423
assessment testing can greatly enhance the hiring process for any call center if created well these tests can identify a candidate&rsquos existing skills and knowledge from customer service assessment

Do Your Wall Boards Really Help?
/tips.aspx?id=de470f68988640cfa8f59c4f8707837e
when an agent looks up at the wall boards in your center what do they see do they see useful information they understand and that helps them enhance the customer interaction or do they see flashing red

Shelby Bozekowski
/profile/shelby.bozekowski/
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability

Background Noise
/tips.aspx?id=4013282a58fc4349bf093928f2aa4337
i called a major telecoms company recently and during my conversation with an agent overheard a colleague of his talking to a customer in a busy contact center unless steps are taken to reduce noise yo

Executive Opinions 2019 – Contact Center Success Stories
/view/contact-center-executive-interview/executive-opinions-2019-contact-center-success-stories.aspx
agent sharing as much detail as i could i was told they would credit my account and begin the investigation which could take up to 6 weeks 4 weeks went by and i followed up to find out the status on th

Getting More Out Of Technology
/tips.aspx?id=998b86228de44f5fb8beb714ab551297
out of your ivr and measure satisfaction at point of contact just set up the ivr so that after your agent has completed a call they can offer callers the chance to complete a simple satisfaction survey

Yufei Tao
/profile/yufei.tao/
senior telephony software engineer semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recor

Using Predictive Dialers
/tips.aspx?id=0cb1b83e230c49ba9423b6979790048c
today many companies around the world utilize predictive dialing technology to screen out answer phones dead lines etc and increase productivity recently a major cellular service provider called my cel

PCI Pal Honoured at the PCI Awards for Excellence
/view/contact-center-news/pci-pal-honoured-at-the-pci-awards-for-excellence-for-second-consecutive-year.aspx
agent assist solution to ensure that ifly telephone calls could be recorded in its contact centre while at the same time ensure pci compliance rather than customers reading out their card details they

Speech Recognition
/tips.aspx?id=65a275042d58487cbb43eb779f92e250
the combination of screen and speaking waveform gives the contact centre supervisor fast and flexible access to a portion of a call such as hold music so you can find out why a call was transferred or

LiveAgent Kicks Off the Year with a New Milestone
/view/contact-center-news/liveagent-kicks-off-the-year-with-a-new-milestone.aspx
contactcenterworld bratislava slovakia jan 2019 after years of negotiating and months of preparation liveagent &ndash a help desk & live chat solution &ndash successfully moved their website from la

FCR Announces Location for Butte Call Center
/view/contact-center-news/fcr-announces-location-for-butte-call-center.aspx
contactcenterworld eugene or usa jan 2019 fcr a provider of outsourced live agent call center and business process solutions announced that it has selected a location in butte mt for its next call cent

What Contact Center KPIs Are on Your Dashboard?
/view/contact-center-article/what-contact-center-kpis-are-on-your-dashboard.aspx
out some handy dashboard metrics which span all the kpi categories we previously covered a dashboard is an area of the agent desktop that displays abbreviated at a glance metrics that help both agents

We Tested the Joburg, Cape Town and Durban Metro Call Centres - Here's What We Found
/view/contact-center-news/we-tested-the-joburg-cape-town-and-durban-metro-call-centres-heres-what-we-found.aspx
call centres but in johannesburg be prepared to wait for a long long time &ndash even after call centre operations were normalised following a strike in november on 12 december business insider south a

Ultracomms Warns Businesses to Review Processes as Telephone Payment Security Watchdog issues Strict New Guidelines
/view/contact-center-news/ultracomms-warns-businesses-to-review-processes-as-telephone-payment-security.aspx
out of scope for pci dss pause and resume only removes the call recording and storage systems from scope but not the agent agent desktop environment or internal telephone systems this leaves businesses

Serge H
/profile/serge.h/
since 1996 chasedata corporation has focused on designing evolving and supporting the industry most advanced easy to use call center software the company born out of a necessity to find a stable aka cr

First Integrated Inbound-Outbound Call Centre Platform for SA
/view/contact-center-news/first-integrated-inbound-outbound-call-centre-platform-for-sa.aspx
contactcenterworld johannesburg south africa nov 2018 jasco has successfully implemented the first proactive outreach manager pom call centre platform in south africa that integrates outbound and inbou

Upcoming Events

Submit Event

2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...