OK
Discount 50% off Global Premium Ticket
YES PLEASEI want this offer
NO ThanksSkip this offer

Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies
Always Active

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies
Active

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies
Active

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies
Active

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Support / Feedback
ContactCenterWorld.com LogoContactCenterWorld.com Logo
United States
Login
Invalid Login
Email
Password

Reset / Forgot Password Link

Register FREE
Login
Register FREE
Become a Basic Member for free. Click on the memberships tab
Memberships
HomeFacebookLinkedInTwitterRSSYoutubeInstagramContactCenterWorld
Exec Menu:
Classic Menu:
Default Classic Sub Menu:
Become a Basic Member for free. Click Here
Menu
  • Advertise
    • Overview
    • Directory
    • Banners
    • Emails
    • Events
    • Awards
    • Certification
    • Added Value
    • FAQ
  • Advertise
  • Articles & News
  • Awards
    • Overview
    • Categories
    • How to enter
    • Winners List
    • FAQ
    • My entries
      • Overview
      • Welcome
      • Add Location
      • My Award Entries
      • My Payments
      • Submission Status
      • My Admins
      • Help
    • Judge / Sponsor
    • Industry Champion
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Events
    • Best in South & North America - ORLANDO
    • Best in Europe,Middle East & Africa - LISBON
    • Best in Asia Pacific - BALI
    • Best in the World - BUDAPEST
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
  • Jobs
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Buyers Guide
  • Tips
  • Tips
  • Articles
  • Events
    • Best Practice Conferences
    • Other Events
    2010 Event Banner
    ORLANDO
    LISBON
    BALI
    BUDAPEST
  • Awards
    • Top Ranking Performers
    • Overview
    • Categories
    • How to Enter
    • Winners List
    •  
    • FAQ
    • Judge / Sponsor
    • OTHER AWARDS
    • DREAM Team
    • Industry Champion
  • Benchmarking
    • Global Benchmarking Study
    • Contact Center Exchange Program
    • Best Practice Conferences
    • Best Practice Awards
  • Jobs
  • Buyers Guide
  • Resources
    • International Contact Center Week
    • TopPlace2Work
    • Mobile App
    • The Learning Academy
    • What Drives You Crazy At Work
    • Find a Career
    • Glossary
    • Link to Us
    • Industry Social Overview
    • RSS Feeds
    • Company Blogs
    • Sponsorship Opportunities
    • Submit Editorial
    • Association Directory
    • Demo's and Tutorials
    • Feeds for Your Website
    • Event Photos
  • Advertise
  • Groups
    • Aerospace
    • Agent Zone
    • Association
    • Automotive
    • Awards
    • Banking / Finance / Credit
    • Benchmarking
    • Best Practices
    • Charity / Not For Profit
    • COVID-19
    • CRM
    • Executive Track
    • Government
    • Hardware / Software / Tech
    • Healthcare / Pharmaceutical
    • HR
    • Insurance
    • Legal
    • Management
    • Manufacturing
    • Outbound
    • Outsourcing
    • Performance
    • Quality
    • Retail / Online Sales
    • Service Industry
    • Social Media
    • Tactics & Strategy
    • Technology
    • Telecom
    • Training
    • Travel / Transportation / Tourism
    • Utilities (gas / hydro / power)
    • Workforce Management
X
WHAT CAN WE HELP YOU FIND?
categoriesSearch Category
All CategoryAll
Editorial CategoryArticles
Tips CategoryTips
Person CategoryPeople
Company CategoryCompany
Job CategoryJobs
YouTube CategoryVideo
Blog CategoryBlog
Photo Gallery CategoryGallery
Term CategoryGlossary
Store CategoryStore

ContactCenterWorld - Definition

Letter: 3 | 4 | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | Z

Phrase: Agent Out Call

Definition:

An outbound call placed by an agent


ContactCenterWorld - Search Results

Filter By:

Your search for 'Agent Out Call' has returned 49 search results

49 Records Found

You must be logged in to browse to the rest of the results.


 
Mandy Pattenden
/profile/mandy.pattenden/
marketing communications director semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call record
Winsome Manson
/profile/winsome.manson/
head of client relations css presently carry out legal financial recoveries on behalf of large financial and retail institutions at css we pride ourselves on being a top ranking service provider in not
Kim Ryan
/profile/kim.ryan/
project manager semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as
Shelly Parker
/profile/shelly.parker/
channel marketing manager semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to c
Agent Out Call
/define.aspx?id=f9538ce3307047f499def32dd7ec7e14
an outbound call placed by an agent
Brett Stevenson
/profile/brett.stevenson/
solutions engineer contactspace is a cloud based call center solution which helps small to large sized organizations manage contacts and track agent performance its key features include dynamic call ad
Donny Soetopo
/profile/donny.soetopo/
call center agent the directorate general of taxes the dgt contact center holds a strategic position as a channel to provide supports for the existing taxpayers and potential taxpayers in the forms of
Give Agents Tools To Respond Quickly
/tips.aspx?id=5d4e6956e00e49d6bb90bb4ea86596b1
giving the agent the tools they need to respond quickly may sound obvious in practice however many contact centers have to rely on data that is often distributed throughout an organisation if it's not
Semafone
/company/semafone.aspx
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t
Retention Team
/tips.aspx?id=ef1bcb0bc1a8482bacfd4533d8149520
yesterday i called a major mobile phone company to cancel my subscription and have the phone returned they have a 28 day no quibble' guarantee which i used the agent who took my call was pleasant and w
Körber to Leverage 3CLogic Voice Solution Globally
/view/contact-center-news/krber-to-leverage-3clogic-voice-solution-globally.aspx
agent experience to its customers the 3clogic product inspired us to think out of the box when it comes to call flows and interactions with our customer service management csm workflows in servicenow e
How to be an Award-Winning Contact Center Customers Love
/company/blog/CallCenterStudio/?id=b7860928-5e61-41b5-821e-f554594b4465
  as we leave behind contactcenterworld&rsquos 16th annual global top performers regional awards we want to give a huge shout out to our clients aegon insurance media markt and webhelp who have won
Train In Sensitivity
/tips.aspx?id=69a1420b511f4354bb1833a562817b35
train your agents to be sensitive to customers who are unhappy about an action or promise on your organisations part that was not fulfilled in our experience sometimes an agent if not presented with al
Contact-Center-Management
/blog.aspx?uid=a37a540cd9bb4afc88c38f6e42c649ac&id=888f8dbb-eb88-4c64-b260-75877ca8c07e
contact center managers handle a diverse set of requirements and challenges they are tasked to balance factors such as cost efficiency staff morale and attrition call quality customer satisfaction and
Nancy Brownlie
/profile/nancy.brownlie/
marketing communications manager semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recordi
Martin Teasdale
/profile/martin.teasdale/
senior director call center quality monitoring in 45 languages located in the united states helping call centers all over the world provide great multi channel customer experiences consistently and eff
Do Your Wall Boards Really Help?
/tips.aspx?id=de470f68988640cfa8f59c4f8707837e
when an agent looks up at the wall boards in your center what do they see do they see useful information they understand and that helps them enhance the customer interaction or do they see flashing red
NuView Trust Company Chooses Edify for Cloud-Native Contact Center and Unified Communications
/view/contact-center-news/nuview-trust-company-chooses-edify-for-cloud-native-contact-center-and-unified.aspx
out including sending a text request to connect with the next available agent the agent can then text the customer back or initiate a call to connect in its launch communication nuview told customers i
Nehal Abdulgader
/profile/nehal.abdulgader/
call center agent bpo a collaborated entity of two distinctly varied professional corporations is a provider of contact center and bpo services telecom system integration and it services from the gulf
Background Noise
/tips.aspx?id=4013282a58fc4349bf093928f2aa4337
i called a major telecoms company recently and during my conversation with an agent overheard a colleague of his talking to a customer in a busy contact center unless steps are taken to reduce noise yo
Getting More Out Of Technology
/tips.aspx?id=998b86228de44f5fb8beb714ab551297
out of your ivr and measure satisfaction at point of contact just set up the ivr so that after your agent has completed a call they can offer callers the chance to complete a simple satisfaction survey
Using Predictive Dialers
/tips.aspx?id=0cb1b83e230c49ba9423b6979790048c
today many companies around the world utilize predictive dialing technology to screen out answer phones dead lines etc and increase productivity recently a major cellular service provider called my cel
Speech Recognition
/tips.aspx?id=65a275042d58487cbb43eb779f92e250
the combination of screen and speaking waveform gives the contact centre supervisor fast and flexible access to a portion of a call such as hold music so you can find out why a call was transferred or
Can your Call Recorder do This?
/company/blog/orecx/?id=0a028978-756f-415d-a5d6-0e83093ade78
like just about everything in life sometimes it makes sense to make a change sometimes for sheer betterment and sometimes simply to try something new it doesn't mean you made a mistake it could just me
Employees
/tips.aspx?id=3823ab54ee2542f0b2556597b9cd3e4e
i would advise someone that works on the phone all day to find out a lot more about the company itself i like to make sure that i understand the culture and what the approach to that client is taking t
Offer Voice As Well As Touch Tone (Part 1
/tips.aspx?id=51f96ce979eb49649f1640cc1b06f444
out there who may be trying to call you but can't get through your automated system there are several options available to allow for this – one is to default to an agent if one of the options given is
Konstantin Kishinsky
/profile.aspx?pid=d275a0c98fe3476a899875ab68c5eb04
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
Customer Wait Time on Calls Reduced by 53%
/view/contact-center-research/customer-wait-time-on-calls-reduced-by-53.aspx
contactcenterworldcustomers calling in to call centre service had to wait less in 2020 a study undertaken by ozonetel a provider of on demand cloud communications telephony solutions found out that on
OrecX Announces Remote Agent Call Recording to Manage and Monitor At-Home Call Center Representatives
/view/contact-center-news/orecx-announces-remote-agent-call-recording-to-manage-and-monitor-at-home-call.aspx
contactcenterworld orecx a provider of audio capture for analytics and machine based learning announced its new oreka ra remote agent call recording software for at home and remote working agents in a
Why Real Estate Agents Shouldn’t Answer Their Own Phone
/company/blog/mapcommunications/?id=faf527b9-c1ee-40db-b7ff-fbb55ad2412a
agent who answers every phone call may be perceived as unsuccessful at the same time though missing a call can mean missing out on valuable opportunities that&rsquos why so many professionals opt to wo
Gary Barnett
/profile/gary.barnett/
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t
Nicholas Deininger
/profile/nicholas.deininger/
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
Viktoryia Hrynko
/profile/viktoryia/
belarus 6 years in the industry of call contact centres i had started as an agent in the bank sphere but soon i became a traffic manager than workforce manager than all together with analytics and perf
Sarah
/profile/sarah.bergen/
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t
Gary Barnett
/profile.aspx?pid=a001e8cd8b734fad9faaea620b19da2b
ceo semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whil
New Customer Payment Options Take the Headache out of PCI DSS Compliance for Contact Centres
/view/contact-center-article/new-customer-payment-options-take-the-headache-out-of-pci-dss-compliance-for.aspx
jason roos contactcenterworld with card fraud and identify theft continuing to hit the headlines jason roos ceo of cirrus discusses how call centres can navigate the options to ensure both pci dss comp
Bright Pattern Inc
/company/bright-pattern-inc.aspx
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
Shelby Faris
/profile/shelby.faris/
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
Ben Rafferty
/profile.aspx?pid=2f09fe2401994b869717cf503d76788a
semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recording to continue as normal whilst t
Shelby Bozekowski
/profile/shelby.bozekowski/
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
Yufei Tao
/profile/yufei.tao/
senior telephony software engineer semafone provides secure voice transactions for contact centres and retailers taking cardholder not present cnp payments the solution allows a call and the call recor
What Contact Center KPIs Are on Your Dashboard?
/view/contact-center-article/what-contact-center-kpis-are-on-your-dashboard.aspx
out some handy dashboard metrics which span all the kpi categories we previously covered a dashboard is an area of the agent desktop that displays abbreviated at a glance metrics that help both agents
Cassandra Spalding
/profile/cassandra.spalding/
co owner elite solutions group united states i am the co owner of a customer contact center we provide services via telephone or chat to companies seeking an outsourcing opportunity i have 10 years of
Navigating Generational Differences in the Contact Center Workforce
/view/contact-center-article/navigating-generational-differences-in-the-contact-center-workforce.aspx
out of baby boomers gen x'ers and millenials what makes a great contact center agent isn&rsquot as easy to define as you might expect yes they need to be great communicators and they need to have the c
Making the Call Center Experience as Pleasant as Possible for Your Customers
/view/contact-center-article/making-the-call-center-experience-as-pleasant-as-possible-for-your-customers.aspx
symon edmonds contactcenterworldthis article by symon edmonds marketing manager for nectar desk in canada outlines strategies to improve customer experience in your call center it describes the ethos t
Ivan
/profile.aspx?pid=5372d404d67046df8cf162bb18674e96
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
David Howard
/profile/david.howard/
out of the box crm integrations increase agent productivity with integrated ui click to call screen pop and activity history automatically saved with the ticket bright pattern's solution has usability
Carla Evans
/profile.aspx?pid=5fcf4c488d7a439fa00d430477d49275
web agent bright pattern is an effective cloud contact center software which helps businesses to simplify multichannel service bright pattern's solution features enterprise grade architecture that offe
TeleSoft Systems
/company/telesoft-systems.aspx
telesoft systems take the guesswork out of your call center agent hiring process spas call center agent pre employment screening software screens out the job candidates who will burn out fast or quit b

CCWorld-TV

CCW TV PROGRAMMING

Centralised Healthcare System Managed By The Contact Center - Assistt (Turkey)
Jul 12

About us - in 60 seconds!


Watch This!
Submit Event

Upcoming Events

Submit Event
« PreviousNext »
2022 APAC - Next Generation Contact Center & CX Best Practices Conference
The 17th Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 844 

Showing 1 - 1 of 3 items

Newsletter Registration

Register
Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter