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THE NEXT EVENT STARTS IN: 1 DAY - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

HOME AGENT TECH & ENVIRONMENTS

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

Contact Center Industry EventsConferences, Webinars, Tradeshows, Summits

If you are looking to attend or visit a contact center, crm or help desk event, then check out the list of upcoming events listed below. Every event below is one that ContactCenterWorld.com supports.

Note Corporate Members can get discounts off all the ContactCenterWorld.com produced events such as all the NEXT GENERATION Contact Center & Customer Engagement Best Practices events! 



Find out more about Corporate Membership and the benefits here!

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Showing 1 to 7 of 7


Customer Experience - How To Exceed Expectations
Customer Experience - How you manage customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed.
 flag - Event Date: May 26, 2020 6:00 PM - May 26, 2020 9:00 PM New York (GMT-4)
Click here to read more about this event

Home Agent Tech And Environments
Home Agent Tech And Environments - Everything you need to know about creating the idea workspace for your teams. The technology to use, furniture, noise considerations, security and lessons based on your experience - good and bad!
 flag - Event Date: June 8, 2020 6:00 PM - June 8, 2020 10:00 PM New York (GMT-4)
Click here to read more about this event

Customer Loyalty
Customer Loyalty – Customer satisfaction is not the same as loyalty. We want to hear how companies are developing loyalty programs – benefits, costs and strategies. Also technology and tools used to manage programs and measure their success  
 flag - Event Date: June 22, 2020 6:00 PM - June 22, 2020 9:30 PM New York (GMT-4)
Click here to read more about this event

Artificial Intelligence and Tech Solutions
Artificial Intelligence and Tech Solutions – Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more.
 flag - Event Date: July 6, 2020 6:00 PM - July 6, 2020 9:30 PM New York (GMT-4)
Click here to read more about this event

Workforce Management
Workforce Management – Tools and techniques for managing a centralized and remote workforce. Also strategies used for predicting call, email, chat volumes and best practices.
 flag - Event Date: July 20, 2020 6:00 PM - July 20, 2020 9:30 PM New York (GMT-4)
Click here to read more about this event

Training In Contact Centers
Training In Contact Centers – We want to hear from trainers and training companies about the tools and techniques used to train staff in the classroom and online. Lessons we can learn from and how to effectively manage pre and post training audits.
 flag - Event Date: August 3, 2020 6:00 PM - August 3, 2020 9:30 PM New York (GMT-4)
Click here to read more about this event

Employee Engagement
Employee Engagement – Everything you want to know about employee engagement – strategies, technology and lessons from good and bad approaches. Also tools to measure engagement and what to do when engagement starts to slide.
 flag - Event Date: August 17, 2020 6:00 PM - August 17, 2020 9:30 PM New York (GMT-4)
Click here to read more about this event

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