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Contact Center Industry EventsConferences, Webinars, Tradeshows, Summits

If you are looking to attend or visit a contact center, crm or help desk event, then check out the list of upcoming events listed below. Every event below is one that ContactCenterWorld.com supports.

Note Corporate Members can get discounts off all the ContactCenterWorld.com produced events such as all the NEXT GENERATION Contact Center & Customer Engagement Best Practices events! 



Find out more about Corporate Membership and the benefits here!

Keep Your Customers Updated - add a FREE events feed powered by ContactCenterWorld.com to your website. More Info

EVENT PRODUCERS:
Want us to show your event? click here - FREE Options available!

 

Showing 1 to 13 of 13


How To Get Published on ContactCenterWorld.com
A guide for PR and Marketing Professionals - find out how to get your news, articles, case studies, blogs and more published on the website of our association. We will cover free and premium options.
 flag - Event Date: 7/6/2020 1:00:00 PM - 7/6/2020 1:35:00 PM New York (GMT-4)
Click here to read more about this event

How To Celebrate International Contact Center Week (Sept 10-17)
The amazing week long celebration for every contact center around the world is just a few weeks away and we share some great ideas for every member. Remember International Contact Center Work is a FREE event - you determine the activities and run the week any way you want. We will share some great ideas!
 flag - Event Date: 7/15/2020 11:00:00 AM - 7/15/2020 12:05:00 PM New York (GMT-4)
Click here to read more about this event

Workforce Management
Workforce Management – Tools and techniques for managing a centralized and remote workforce. Also strategies used for predicting call, email, chat volumes and best practices.
 flag - Event Date: 7/22/2020 11:00:00 AM - 7/22/2020 2:00:00 PM New York (GMT-4)
Click here to read more about this event

Artificial Intelligence and Tech Solutions
Artificial Intelligence and Tech Solutions – Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more.
 flag - Event Date: 7/28/2020 11:00:00 AM - 7/28/2020 2:00:00 PM New York (GMT-4)
Click here to read more about this event

How To Enter the 2020 Members' Choice Awards - For Vendors
The Ultimate Award for Industry Vendors! Join us for a 30 minute session on how to enter the program, the benefits and the awards! Vendors - we can help you gain valuable feedback from customers and stand out from a crowded marketplace with the Ultimate award jjust for vendors!
 flag - Event Date: 7/30/2020 1:00:00 PM - 7/30/2020 1:30:00 PM New York (GMT-4)
Click here to read more about this event

Training In Contact Centers
Training In Contact Centers – We want to hear from trainers and training companies about the tools and techniques used to train staff in the classroom and online. Lessons we can learn from and how to effectively manage pre and post training audits.
 flag - Event Date: 8/12/2020 11:00:00 AM - 8/12/2020 2:00:00 PM New York (GMT-4)
Click here to read more about this event

Employee Engagement
Employee Engagement – Everything you want to know about employee engagement – strategies, technology and lessons from good and bad approaches. Also tools to measure engagement and what to do when engagement starts to slide.
 flag - Event Date: 8/26/2020 11:00:00 AM - 8/26/2020 2:00:00 PM New York (GMT-4)
Click here to read more about this event

Home Agent Tech And Environments
Home Agent Tech And Environments - Everything you need to know about creating the idea workspace for your teams. The technology to use, furniture, noise considerations, security and lessons based on your experience - good and bad!
 flag - Event Date: 9/9/2020 10:00:00 AM - 9/9/2020 1:00:00 PM New York (GMT-4)
Click here to read more about this event

Performance Management Best Practices
Performance Management Best Practices - Everything you need to know about performance management of centralised and remote teams. Aimed at supervisors, managers and executives running centralized, remote or hybrid teams and HR / Training professionals
 flag - Event Date: 9/23/2020 11:00:00 AM - 9/23/2020 1:00:00 PM New York (GMT-4)
Click here to read more about this event

2020 AMERICAS - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it! 100's of best practice tips and ideas from contact center professionals
Event Date: 10/5/2020 12:00:00 AM - 10/8/2020 12:00:00 AM
Click here to read more about this event

2020 EMEA - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it! 100's of best practice tips and ideas from contact center professionals
Event Date: 10/12/2020 12:00:00 AM - 10/15/2020 12:00:00 AM
Click here to read more about this event

2020 APAC - NEXT GENERATION Contact Center & Customer Engagement BEST PRACTICES Conference
15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it! 100's of best practice tips and ideas from contact center professionals
Event Date: 10/19/2020 12:00:00 AM - 10/22/2020 12:00:00 AM
Click here to read more about this event

How To Improve Quality In Your Customer Interactions
Join us for this online event and learn some great tips, ideas and lessons from vendors of quality improvement solutions and contact center and CX professionals who will dicuss quality monitoring, recording, feedback, coaching and technology
 flag - Event Date: 11/12/2020 11:00:00 AM - 11/12/2020 1:55:00 PM New York (GMT-4)
Click here to read more about this event

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