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Companies have gotten better with omni-channel customer service but the quality of each service is still lacking. It's nice to be able to contact a company in different ways but many companies still fail at reliably responding to or resolving issues. Customers can easily lose faith and move on to a similar service. The opposite can lead to brand loyalty, with customers willing to forsake "the best, but unknown" for the "known and reliable".
Not sure，because I just become the member this year. However the question I asked was not replied...
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