| Workforce Management|
|View All Forums||Subscribe||Bookmark / Share|
My Center is small with approx 10 dedicated phone agents and 6 Walk in CSRs.. a few of the 10 ae swivel chair being that they may provide lunch coverage throughtout the day. We are building a new Contact Center and are trying to determine the amount of seating needed (How Many Agents do we need); Likewise we are just starting operate as a call center and while I have expertise in operating in already established guidlines, I m new to configuring from the beginning.
|Subscribe||Bookmark / Share|
ContactCenterWorld.com Forums © 2000-13 ContactCenterWorld.com