How to get expert at customer service and how to know what best can be offered to customers.
Lokesh kumar Choudhary
First of all, hire a customer success team. Having a customer success team will help ensure great customer service as well as many other things. A good Customer Success Team will:
- Ensure customer happiness and reduce churn by managing the relationships with existing customers and understanding their needs and addressing them in a timely fashion.
- Improve the customer renewal rate and manage these renewal conversations by properly preparing materials that are relevant to each individual customer.
- Upsell and cross-sell customers and focus not only on retaining current customers but also on trying to upsell and cross-sell your products.
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Attending seminars and getting support from customer service experts will help.
Read this article about the 6 core emotions in Customer experience to get more ideas.
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