2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
|View All Forums||Subscribe||Bookmark / Share|
I am looking for a vendor to provide IVR monitoring to ensure our system attendant is providing the correct responses. Has anyone found a good service for this?
Are there any good tools to monitor how often IVR information is lost when a call is received by the agent?
Take a look at https://tiksoo.com
I have used several services, the one I currently use is from TelcoAlert. They provide 15 minute monitoring and notfication. The system can fully navigate and IVR tree: http://www.telcoalert.com/ivr-monitoring/
|Subscribe||Bookmark / Share|
ContactCenterWorld.com Forums © 2000-13 ContactCenterWorld.com