Are there any good tools to monitor how often IVR information is lost when a call is received by the agent?
|Tuesday, November 24, 2015 10:58 AM EST|
Take a look at https://tiksoo.com
|Thursday, January 29, 2015 10:24 PM EST|| 1|
I am looking for a vendor to provide IVR monitoring to ensure our system attendant is providing the correct responses. Has anyone found a good service for this?
I have used several services, the one I currently use is from TelcoAlert. They provide 15 minute monitoring and notfication. The system can fully navigate and IVR tree: http://www.telcoalert.com/ivr-monitoring/
|Tuesday, April 22, 2014 10:54 AM EST|| 1|