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I am looking for a vendor to provide IVR monitoring to ensure our system attendant is providing the correct responses. Has anyone found a good service for this?
Are there any good tools to monitor how often IVR information is lost when a call is received by the agent?
Take a look at https://tiksoo.com
I have used several services, the one I currently use is from TelcoAlert. They provide 15 minute monitoring and notfication. The system can fully navigate and IVR tree: http://www.telcoalert.com/ivr-monitoring/
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