We publish lots of great research papers and findings – some from our own research, others from leading research firms around the world. Research is shown in order of date published with the most recent showing first.
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Showing 1 to 15 of 926 Industry Research
SA Consumers Expose Biggest Call Centre Frustrations
A new business process outsourcing (BPO) survey found that being contacted without permission is among the major frustrations South African consumers experience when dealing with contact centres.
- Published: March 1, 2021
The Bumpy Road to Digital
75% of Telcos Increase Digital Transformation Investments in 2021 but 3 out of 4 still Rely on Stores and Call Centers for Revenues
- Published: February 3, 2021