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Showing 1 to 15 of 1031 Industry Research
Generative AI Threatens SA’s Booming BPO Job Market
South African contact centre employees are worried generative artificial intelligence (AI) will take over their jobs, as the industry across the globe increasingly incorporates AI-powered agents into their processes.
- Published: August 30, 2023
SA Call Centres Look to MFA to Combat Fraudsters
There is an increase in the number of incidents involving fraudsters who use social engineering tactics against call centre agents to access customer information and accounts.
- Published: July 10, 2023