Our online conferences are fantastic and we have amazing feedback. Thanks for considering to be a speaker on our new online conferences. below we have details about our events, speaking opportunities, sample registration lists, tips and also a link to register (at the bottom of this page)
In our first 2 online events we had over 532 and 628 registrations from around the world respectively!.
We did a survey post the event and 100% of those who attended said they would recommend theses online events from ContactCenterWorld.com
Comments include (taken from our marketing kit):
To see a list of registrants - company name and job title from our last event
click on the logo image below!
Option 1 - Interview
We will set up a date and time to do an interview as per the sample shown below - its more of a 1-1 session
Option 2 - Presentation
We will allow yu to do a presentation. will start with a brief call (like the interview) then you will swicth to show some slides and we will finish with some questions
NOTE - in BOTH cases these sessions MUST be NON COMMERCIAL unless you opt to be a Platinum Sponsor and in this case we will state this is a commercial presentation so our members know.
UPCOMING EVENTS (May-Aug 2020)
Customer Experience - How you manage customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed.
Home Agent Tech And Environments - Everything you need to know about creating the idea workspace for your teams. The technology to use, furniture, noise considerations, security and lessons based on your experience - good and bad!
Customer Loyalty – Customer satisfaction is not the same as loyalty. We want to hear how companies are developing loyalty programs – benefits, costs and strategies. Also technology and tools used to manage programs and measure their success
Artificial Intelligence and Tech Solutions – Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more.
Workforce Management – Tools and techniques for managing a centralized and remote workforce. Also strategies used for predicting call, email, chat volumes and best practices.
Training In Contact Centers – We want to hear from trainers and training companies about the tools and techniques used to train staff in the classroom and online. Lessons we can learn from and how to effectively manage pre and post training audits
Employee Engagement – Everything you want to know about employee engagement – strategies, technology and lessons from good and bad approaches. Also tools to measure engagement and what to do when engagement starts to slide.
Environment & Infrastructure – Whether you work from home or in a Contact Center, the environment and infrastructure is key. We will cover ergonomics, techniques for avoiding RSI, telecoms and internet infrastructure. We will also look at contact center designs from around the world and cover going green, sound isolation
NOTE – other topics in the pipeline include: Quality, Big Data, Omni-channel and others – watch for details coming soon!!
WHAT TO EXPECT
We have some instructions below and further down a sample of what the finished product looks like (interview option). Remember you can also sponsor these and we have a published list of events available for you to be involved in.
Here is what to expect - we have 2 options.
Speaker Role 1 - You run a contact center or are involved in its running
(i.e. you don't sell to other contact centers)
Speaker Role 2 You sell any kind of solutions to contact centers
(i.e. BPO company, Consultancy, Tech provider etc)
sample video interview below (click on it to play it)
A FEW TIPS
Video Tips for all those participating!
1. Make sure the background looks good for video if you can and in a well lit room
2. If you can use a headset or usb microphone instead of a PC microphone the sound will be better
3. Try and avoid any interruptions during the interview
1. Please share banners / links as soon as you get them - we value your involvement and so do our members
2. After the event has aired, feel free to share the interview on your own website / on social media with the following
Interview with Raj Wadhwani, President of ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices
NOTE - the link below will take you to your currrent profile on ContactCenterWorld.com if you are logged in - if its incomplete or inaccurate please update it before submitting your request! If you are NOT a member sign up first for membership then apply
Complete the online form at this link regster to be a speaker
If you are also a vendor we recommend you consider sponosrship to get leads - ask Raj for this kit as well! contact Raj at rajw@ContactCenterWorld.com