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THE NEXT EVENT STARTS IN: 12 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

Be A Speaker

Our online conferences are fantastic and we have amazing feedback. Thanks for considering to be a speaker on our new online conferences. below we have details about our events, speaking opportunities, sample registration lists, tips and also a link to register (at the bottom of this page)


KEY STATS
In our first 2 online events we had over 532 and 628 registrations from around the world respectively!.

We did a survey post the event and 100% of those who attended said they would recommend theses online events from ContactCenterWorld.com

Comments include (taken from our marketing kit):



To see a list of registrants - company name and job title from our last event 
click on the logo image below! 





SPEAKING FORMATS

Option 1 - Interview
We will set up a date and time to do an interview as per the sample shown below - its more of a 1-1 session 

Option 2 - Presentation 
We will allow yu to do a presentation. will start with a brief call (like the interview) then you will swicth to show some slides and we will finish with some questions 

NOTE - in BOTH cases these sessions MUST be NON COMMERCIAL unless you opt to be a Platinum Sponsor and in this case we will state this is a commercial presentation so our members know.


UPCOMING EVENTS (May-Aug 2020)

Customer Experience - How you manage customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed.

Home Agent Tech And Environments - Everything you need to know about creating the idea workspace for your teams. The technology to use, furniture, noise considerations, security and lessons based on your experience - good and bad!

Customer Loyalty – Customer satisfaction is not the same as loyalty. We want to hear how companies are developing loyalty programs – benefits, costs and strategies. Also technology and tools used to manage programs and measure their success  

Artificial Intelligence and Tech Solutions – Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more.

Workforce Management – Tools and techniques for managing a centralized and remote workforce. Also strategies used for predicting call, email, chat volumes and best practices.

Training In Contact Centers – We want to hear from trainers and training companies about the tools and techniques used to train staff in the classroom and online. Lessons we can learn from and how to effectively manage pre and post training audits

Employee Engagement – Everything you want to know about employee engagement – strategies, technology and lessons from good and bad approaches. Also tools to measure engagement and what to do when engagement starts to slide.

Environment & Infrastructure – Whether you work from home or in a Contact Center, the environment and infrastructure is key. We will cover ergonomics, techniques for avoiding RSI, telecoms and internet infrastructure. We will also look at contact center designs from around the world and cover going green, sound isolation

NOTE – other topics in the pipeline include: Quality, Big Data, Omni-channel and others – watch for details coming soon!!


WHAT TO EXPECT

We have some instructions below and further down a sample of what the finished product looks like (interview option). Remember you can also sponsor these and we have a published list of events available for you to be involved in. 

Here is what to expect - we have 2 options. 

Speaker Role 1 - You run a contact center or are involved in its running
(i.e. you don't sell to other contact centers)

  • We will gather some information from you to build up some questions we will use during the interview and send them to you for review.

  • Once reviewed and approved we will set up a date/time for the interview. Note you can also suggest questions we can ask

  • The interview will be via skype - we use skype as we have some special tools to record the screen and some other online meeting tools do not perform well.

  • During the interview you will NOT see us - that is because our camera is recording us on a different program.

  • We will do the interview and afterwards do final editing and then add it to the agenda for our next online event

  • We will also create a version for you to have after the event is aired

  •  We will also share with you some banners and ask you to share these on your social media platforms and with your contacts so they too can attend

Speaker Role 2 You sell any kind of solutions to contact centers
(i.e. BPO company, Consultancy, Tech provider etc)

  • We will gather some information from you to build up some questions we will use during the interview and send them to you for review. 

  • Once reviewed and approved we will set up a date/time for the interview. Note you can also suggest questions we can ask

  • The interview will be via skype - we use skype as we have some special tools to record the screen and some other online meeting tools do not perform well.

  • Its best if you do not have others on the skype call as sometimes they can accidently interrupt the interview (it has happened!)

  • Your answers should NOT be commercial - we are looking for best practices.

  • During the interview you will NOT see us - that is because our camera is recording us on a different program.

  • We will do the interview and after final editing, add it to the agenda for our next online event. If any answers are considered by our team as commercial we will delete them

  • We will also create a version for you to have after the event is aired

  • We will share with you some banners and expect you to share these on your website and social media platforms and with your contacts so they too can attend the event

    IMPORTANT - if you do not plan to share your involvement and co-promote the event in advance, we will not include you as a guest speaker unless you are a paid sponsor. We will send you banners to use and the registration url to link them to. Please use them

  • As a speaker, make sure your profile picture is up to date on our website - check your profile when you are logged in here. We will not do any interviews with NON-members! If you are not a member join today at this link 

    NOTE - we recommend all vendors consider sponsoring the events they speak at to get more exposure and potentially 500 business opportunities! ask us for details - contact Raj Wadhwani 


sample video interview below (click on it to play it) 
 


A FEW TIPS

Video Tips for all those participating!
1. Make sure the background looks good for video if you can and in a well lit room 
2. If you can use a headset or usb microphone instead of a PC microphone the sound will be better
3. Try and avoid any interruptions during the interview


General Notes

1. Please share banners / links as soon as you get them - we value your involvement and so do our members
2. After the event has aired, feel free to share the interview on your own website / on social media with the following 
Interview with Raj Wadhwani, President of ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices 
#contactcenterworld  www.ContactCenterWorld.com


NEXT ACTION

NOTE - the link below will take you to your currrent profile on ContactCenterWorld.com if you are logged in  - if its incomplete or inaccurate please update it before submitting your request! If you are NOT a member sign up first for membership then apply 

Complete the online form at this link regster to be a speaker


If you are also a vendor we recommend you consider sponosrship to get leads - ask Raj for this kit as well! contact Raj at rajw@ContactCenterWorld.com

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