Thanks for considering to be a speaker on our new online conferences. below we have details about our events, speaking opportunities, sample registration lists, tips and also a link to register (at the bottom of this page)
We are looking for members who run centers and those who sell to centers - all welcome!
|INDUSTRY VENDORS - We encourage you to take advantage of all the marketing programs available on ContactCenterWorld.com. If you want to be a apsonsor of any of these events let us know - we can drive sales leads to you as well as increase brand awareness! Message me here
The number of registrations per event varies - we averaged over 300 per event in 2020 - some were 600+
We did a survey post the event and 100% of those who attended said they would recommend theses online events from ContactCenterWorld.com
Comments include (taken from our marketing kit):
Option 1 - Interview
We will set up a date and time to do an interview with us as per the sample shown below - its more of a 1-1 interactive session where we focus on sharing and discussing best practices
Option 2 - Presentation
We will allow you to do a presentation. We will start with a brief call (like the interview) then you will switch to show some slides and we will finish with some questions to wrap up
NOTE - in BOTH cases these sessions MUST be NON COMMERCIAL unless you opt to be a Platinum Sponsor and in this case we will state this is a commercial presentation so our members know.
Employee Wellness and Mental Fitness
The world changed a year ago and even though vaccines are becoming available, the issue of mental fitness and wellbeing is becoming more and more important in our lives. For managers recognising the tell tale signs that staff may be struggling is critical. Understanding the tools available to help is also key. We talk to subject matter experts and contact center leaders who will share their experiences and best practices.
How you manage customer expectations during these chaotic times. How you can use self service tools to make it easier for customers to get access to information, omni-channel and other strategies to keep customers informed.
Home Agent Tech And Environments
Everything you need to know about creating the idea workspace for your teams. The technology to use, furniture, noise considerations, security and lessons based on your experience - good and bad!
Customer satisfaction is not the same as loyalty. We want to hear how companies are developing loyalty programs – benefits, costs and strategies. Also technology and tools used to manage programs and measure their success
Artificial Intelligence and Tech Solutions
Event to help those looking for solutions to enhance service and reduce cost. Covering AI and other tools to enhance communication. We want to hear whats worked, whats coming up in the near future, will AI replace the agent completely and more.
Tools and techniques for managing a centralized and remote workforce. Also strategies used for predicting call, email, chat volumes and best practices.
Training In Contact Centers
We want to hear from trainers and training companies about the tools and techniques used to train staff in the classroom and online. Lessons we can learn from and how to effectively manage pre and post training audits
Everything you want to know about employee engagement – strategies, technology and lessons from good and bad approaches. Also tools to measure engagement and what to do when engagement starts to slide.
Environment & Infrastructure
Whether you work from home or in a Contact Center, the environment and infrastructure is key. We will cover ergonomics, techniques for avoiding RSI, telecoms and internet infrastructure. We will also look at contact center designs from around the world and cover going green, sound isolation
check THIS PAGE for upcoming events!
We have some instructions below and further down a sample of what the finished product looks like (interview option). Remember you can also sponsor these and we have a published list of events available for you to be involved in.
Here is what to expect - we have 2 options.
You run a contact center or are involved in its running
(i.e. you don't sell to other contact centers)
You sell any kind of solutions to contact centers
(i.e. BPO company, Consultancy, Tech provider etc)
sample video interview below (click on it to play it)
Video Tips for all those participating!
1. Make sure the background looks good for video if you can and in a well lit room
2. If you can use a headset or usb microphone instead of a PC microphone the sound will be better
3. Try and avoid any interruptions during the interview
1. Please share banners / links as soon as you get them - participating requeries all those involved to actiuvely support the events and to share details wioth their connections as well as social media.
2. After the event has aired, we expect all to share the interviews on your own website / on social media with the following
Interview with Raj Wadhwani, President of ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices
NOTE - the link below will take you to your currrent profile on ContactCenterWorld.com if you are logged in - if its incomplete (example missing professional photo etc) or inaccurate please update it before submitting your request to avoid it being rejected!
If you are NOT a member sign up first for membership then apply
If you are a 3rd party you cannot enter on nbehalf of another person - ONLY the speaker themselves should register so we ensure 100% accuracy of the details AND that the speaker knows and understands who we are and what they do.
Complete the online form at this link REGISTER TO BE A SPEAKER!
REMEMBER - incomplete submissions WILL BE REJECTED!
If you are also a vendor we recommend you consider sponosrship to get leads - ask Raj for this kit as well! contact Raj at rajw@ContactCenterWorld.com