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Financial Business Partner Analyst – 18 month FTC - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1181

Role: Financial Business Partner Analyst – 18 month FTC

Location: London

Salary: £35,000 - £40,000

My Client is looking for an experienced Financial Business Partner to provide financial support and advice for assigned portfolios and activities. You will be a key member of finance business partnering team in providing detailed analysis, Interpretation and decision support in assigned areas.

What will you be doing?

Perform detailed financial review and quantitative analysis on assigned areas of income & expenditure balance sheet
Provide commercial advice and analytical insight
Monthly management accounts, annual financial statements, KPIs, forecasts. What skills and experience will you have?

Experience in Accounting
Good numerate and analytical skills and understanding of commercial principles
Excellent communication and influencing skills
IT Literacy with immediate excel skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 21, 2018

Financial Planning Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1180

Role: Financial Planning Analyst

Location: London

Salary: £27,000 - £35,000

My Client is looking for an experienced Financial Planning Analyst to assist them in assessing the long term financial impact of key operations and business objectives.

What will you be doing?

Produce long term financial plans for new business activities
Produce long term financial models including key ratios and trend analysis
Produce ad hoc financial models and analysis What skills and experience will you have?
Have experience of producing Financial Models
Modelling of financial plans including cash flow and loan accounts
High level of working experience with all aspects of excel including VBA

May 21, 2018

Information Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1182

Role: Information Analyst

Location: London

Salary: £35,000 - £45,000

This role will require you to work with key stakeholders to shape and prioritise the user stories for the analytical services for agile delivery. You will raise awareness of the art of the possible in relation to using BI & Data analytics.

What will you be doing?

Create and maintain the user stories
Support the specification of the definitions for metrics and KPIs.
Capture requirements and produce business design for BI and Analytical services
Analysis and communicate findings for the business questions raised to enable the business to actWhat skills and experience will you have?

Business Intelligence experience
Project and programme management Planning
Understand BI & Data Analytics Strategy
Telling the story using data visualisation
Strong Stakeholder Management

May 21, 2018

IT Service Desk Supervisor – 12 Month FTC - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1183
Job Title: IT Service Desk Supervisor – 12 Month FTC
Location: Warwick – Some UK Travel Required
Salary: up to £45,000 + Benefits

This is a newly created role to lead the UK IT Service Desk Team to ensure effective management of the UK Service Desk.

Some of the responsibilities will include:

Responsible for supervising the IT Service Desk team and service function.
Responsible for supervising and coordinating complex support issues
Provide an escalation point for all requests and incidents
Assist in the development, maintenance and documentation of escalation procedures
Ensure the timely resolution of incidents and requests in line with Service Level prioritisation
Support the on-going implementation of ITIL processes as part of continual service improvement

The successful candidate will have at least 3 years’ experience of managing an IT Service Desk and have experience with ITIL process.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 21, 2018

Contact Centre Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1161
Job Title: Contact Centre Manager
Job Location: Midlands
Salary – £45k + Benefits

Reporting to the Operations Director, this role is with a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:

To ensure first-class customer experience in all interactions
Performance management of Team Managers
To consistently review people and process to deliver operational efficiencies and customer excellence
Develop and maintain effective working relationships will all internal / external stakeholders
To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 18, 2018

Head of Operations (Customer Contact) - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1753
Job Title: Head of Operations (Customer Contact)

Location: Midlands

Salary: £60-75,000 bonus and bens

This is a fantastic opportunity to work with a digital challenger brand, focussed on delivering a best in class customer and user experience and disrupting a large, established consumer market.

They are looking for an experienced customer operation leader who will be able to help develop and grow their multi-channel customer operation whilst delivering a high-performance team and service focussed operation.

Working at both a strategic and operational level, this role will require an influential, creative but hands on professional, with a good understanding of the digital, multi, or omni channel environment and tool, technologies and automation partner management.

Driven by continuous improvement, passionate about great customer service, employee engagement and commercially focussed, you will help develop the future operating model which will ensure the business can scale, without jeopardising its people or customer values and service proposition.

If you are interested in applying for this position you will have previous experience of a senior customer contact leadership position as both a strategic, visionary and hands on inspirational manager.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 18, 2018

Forecasting and Capacity Planning Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1752
Job Title: Forecasting and Capacity Planning Analyst

Location: East Midlands, Anglia, Yorkshire, or North East location

Salary: £35-42,000 plus great benefits + bonus

An opportunity to work within a progressive, award winning business who is able to engage and communicate with all levels of stakeholders for an experienced short to long range forecasting analyst.

Working as part of a large resource planning team, supporting a best in class customer contact centre operation, the business are looking for a creative, self-motivated professional with a fresh perspective, who can help drive and exceed levels of excellence for their people and their customers.

Forecasting and Capacity Planning Analyst

The role can be based out of one of three locations but will require one day per week in the Anglia operation. They may also be able to offer one home working day per week.

The Forecasting & Capacity Planning Analyst will accurately forecast the customer demand by understanding and predicting key drivers behind customer contact and interactions.

Working as part of a wider resource planning team, you and your colleagues will help optimise customer service performance through the provision of accurate and timely forecasts across a multi-channel high demand customer operation.

If you are interested in applying for this position you will have previous experience of forecasting and planning. Ideally with some knowledge of WFM tools you will have strong analytical skills and good attention to detail.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 17, 2018

Team Manager – 6-9 Month FTC - Lichfield

Douglas JacksonLichfield

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Ref:                 DJRL1007

Role:               Team Manager – 6-9 Month FTC

Location:        London

Salary:            Up to £33k + Bonus + Benefits

A leading company in London are looking to recruit a Team Manager to cover a maternity leave for between 6-9 months.

This market leading property company are looking for an experienced Team Manager to join their leading contact centre. The successful candidate will be a highly motivated, people focused services professional who is able to lead, coach and support a team of Customer Contact Agents.

You will report into the Head of Contact Centre and will be responsible for around 11 agents. The aim of the role is to develop and empower teams to deliver an excellent customer journey to their customers every time, ensuring first contact resolution where possible, addressing the primary reason for the customer contact using all their skills and knowledge.

You will be proactive in Leading, coaching and engaging your teams. A Team Leader is responsible for their team, ensuring that they understand the importance of their role within the business and are advocates for the brand. You will be responsible for the operational management of a team and be expected to analyse agent performance against KPI’s, provide support for the agents individual needs and address concerns and development needs.

The successful candidate will:

Experience of leading a team where you can grow, nurture and develop your team.
Demonstrate and progress change in a forward-thinking organisation.
Show energy and confidence to be able to inspire your team to deliver a quality-focused service to both internal and external customers.
Experience of managing people and associated ‘people’ processes.

May 17, 2018

Trainer - Lichfield

Douglas JacksonLichfield

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Ref:                 DJRL1006

Role:               Trainer

Location:        London

Salary:            Up to £32k plus bonus and benefits

An excellent opportunity has arisen within a well established company who are looking to recruit a Trainer for their contact centre in London.

The successful candidate will be really focused on improving the knowledge and skills of the Contact Centre and be able to deliver comprehensive training to both new starters and upskilling existing staff.

The aim of the role of Trainer is to provide a training and management support function for the contact centre. You will create and deliver training programmes for new and existing members of the contact centre to improve their knowledge and skills in dealing with customer enquiries. You will monitor and coach colleagues to achieve targets and work closely with the managers and their colleagues to identify gaps in knowledge and responding with coaching support. You will also identify training needs and planning programmes. The ideal candidate will have the ability to think outside of the box and be able to regularly review and improve and update training material. The role will include handling administration, for example: completion of management duty rota.

The successful candidate will have:

At least 12 months training or leadership experience within a contact centre environment.
Experience of managing people and be able to lead and motivate others to deliver excellence in customer service.
Excellent organisational skills.
Excellent time management skills.

May 17, 2018

Sales Executive - Plano

Intelligent Contacts, IncPlano

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Intelligent Contacts is looking for an experienced Sales Executive to identify, qualify, close and grow new business. Intelligent Contacts delivers Software as a Service (SaaS) based unified communication and payment solutions primarily to healthcare and billing companies. The Sales Executive will contribute to our rapid growth, selling directly and through channel partners across our suite of services including: hosted contact center, corporate PBX, SMS (text messaging), web chat, and payment tools.

Prioritize territory, execute plan(s) and deliver revenue results
Consistently add new opportunities to the funnel
Execute every stage of the sales cycle with purpose
Contribute to the knowledge base of this high performing sales team
Provide insight (voice of the customer) to internal Intelligent Contacts teams
Track KPI’s and personal performance metrics that align with sales quota
Optimize the customer journey & ensure a great buying experience
Enhance and support channel partners to increase sales effectiveness
Work with the marketing and design teams to create valuable lead generating content
Initiate contact with prospects and follow up on inbound leads (sell stuff)

Job Requirements And Experience

5+ years software or technology sales experience – quota carrying individual contributor
Success executing sales strategy to meet monthly, quarterly, and annual goals
Skilled at selling SaaS solutions to clients in healthcare, revenue cycle management, billing or collections, EMR, practice management, or similar financial services
History of exceeding revenue goals / quota
Consultative sales experience explaining technology benefits to business leaders without technical mumbo-jumbo
Good verbal, presentation, and written communication skills
Bachelor’s degree or a combination of education and experience

This is a full-time position based in the Plano Texas headquarters office, reporting to the Vice President of Sales.

Compensation: Base + best-in-class commissions + comprehensive benefits package

Benefits include: Company paid health insurance, paid vacation, holidays, company matched 401k, and more.

Source: https://www.ziprecruiter.com/jobs/intelligent-contacts-1294ca79/sales-executive-6e72156d

May 17, 2018

Payment Processor - Renton

ConvergentRenton

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Description

Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Payment Processor:

The Payment Processor’s primary function is to ensure accurate daily posting of all payments received by Convergent or Account Control Technology per specified client rules. The payments received are Mail, Western Union, ACH, Web, Credit/Debit Card, and Direct Payments from our clients. The payment processor is also responsible for running various processes to generate exception reports that need to be reviewed and completed. Additional responsibilities include daily deposits, preparing client statements, client invoices, account locates, payment returns & forwards and other duties as assigned to ensure all processes are completed timely and accurately.

Duties and Expectations: (include but are not limited to the following)

Post payments daily and accurately based on specified client requirements
Accurately locate debtor account information as needed in order to process payments
Timely return of payments to debtor if unable to post to account
Timely forwarding of payments to clients for which we do not post
Run scheduled processes including ACH, Credit/Debit Cards, Check21
Prepare nightly deposits as scheduled
Maintain all printers as scheduled
Prepare client statements accurately as scheduled
Process all NSF & Chargeback payments accurately following all client and NSF fee rules
Other duties as assigned to ensure completion of work

Qualifications:

Requires High School diploma or equivalent
Acute attention to detail
Exceptional organization skills a must
Advanced knowledge of 10 key, data entry and balancing principles
Requires 2+ years data entry, balancing, item processing or other related experience
Must have ability to work independently and be self motivated
Requires knowledge of various types of computer software, including Microsoft Office programs
Ability to perform well under pressure and meet critical deadlines
Latitude Experience preferred
Excellent oral and written communication skills
Ability to maintain confidentiality

Availability:

Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.

Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.

On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

IND123

Source: http://jobs.jobvite.com/convergent/job/o4GC7fwd

May 17, 2018

Customer Care Administrator - Maynooth -

Abtran

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We are seeking Customer Service Administrators to join our team on a FTC in Maynooth. This is an opportunity to further develop your customer service skills while utilising any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest to you, then please apply online today!

Specific duties of the role include:

Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications.
Providing relevant and up to date advice to customers.
In-depth knowledge of the business, and the services it provides.
Effectively managing a database through accurate and efficient data entry.
Adhering strictly to data protection and confidentiality laws.
Ensure that all inbound and outbound documentation is processed correctly and in a timely manner.
Accurate data entry and efficient management of databases.
Conduct regular and thorough audits for compliance and quality improvement.
Assist with reporting and creating documentation.
Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents.

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:

Previous customer service experience.
Excellent verbal and written communication skills.
An exceptional telephone manner and a strong customer service ethic.
A high level of accuracy and attention to detail.
Ideally will have completed a relevant course (e.g. ECDL) or have experience dealing with computers, strong computer skills are essential.
Proven ability to deal with problems and solve them effectively.
Ability to work well either individually or as part of a team.
An understanding of the importance of strong adherence to data protection and confidentiality laws.

And in return you will get:

Competitive Salary.
Lean Six Sigma training.
Subsidised Canteen.
Career Progression and Personal Development.
Free Parking.
Abtran Sports and Social Clubs.
Great team environment.
Annual Taxsaver tickets.
Cycle-to-work scheme.
An opportunity to gain experience with a progressive, growing and innovative company.

This role is full time FTC with unrivalled career progression opportunities.

Intrigued?

If so, please apply below.

Source: http://abtrancareers.morganmckinley.com/jobs/customer-care-administrator-maynooth

May 16, 2018

Administrative Assistant - Atlanta - Atlanta

ConvergentAtlanta

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Description

Adheres to Company policy and procedures
Performs duties as workload necessitates
Maintains a positive and respectful approach
Communicates regularly with supervisor and managers about department or office-related issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to perform duties of position
Meets Department productivity standards

Essential Job Functions

Administration: Processing, Functional

Performs day-to-day clerical support including, opening and distributing mail; answering calls; as well as copying and scanning.
Prepares and maintain files – both electronic and paper - assuring accuracy, compliance and confidentially.
Order supplies as needed. This includes management review of orders prior to submission.
Maintains inventory of supplies.
Maintains vendor list.
Process bills on a timely basis. This includes completion of an A/P log and obtaining proper signature on bills prior to submission
Supports managers by assisting with timesheet questions or issues.
May create daily, monthly, and quarterly reports
May assist with presentations, schedule appointments, and produce correspondence.

Requirements

Experience, Education and Certification

This position requires a minimum of six months or more of post-high school clerical or job skills training and two years’ work related experience or an equivalent combination of education and experience.
Must be a highly organized, detail-oriented professional who is able to multi-task.
Must be able to handle confidential matters regularly.
Computer proficiency and technical aptitude with the ability to utilize MS Outlook, MS Excel and MS Word.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

This is a full-time position. Regular days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional overtime may be required and will only be approved through the manager.

IND123

Source: http://jobs.jobvite.com/convergent/job/ocVC7fwA

May 16, 2018

Kundtjänstmedarbetare Borås 21 Maj - Borås

Transcom WorldWideBorås

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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=97338200-115A-43C5-BF5A-42A901D99F7B

May 16, 2018

Customer Care Administrator -

Abtran

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We are looking for Customer Care Administrators to join our client in Cork.

If you have a background in either Customer Service or Administration, then we want to hear from you. If you are motivated, enthusiastic and have a very high attention to detail then you're going to get on great with our client.

Getting a job with our client means that you'll will be undertaking the following tasks ...

Areas of responsibilities:

Handling a high volume of enquiries from customers, ensuring you provide a quick and effective resolution while efficiently processing customers queries.
You will be given in depth training when you start with us, therefore providing relevant and up to date advice to customers will be second nature to you as the training will provide in depth knowledge of the business and the services provided.
Effectively managing a database through accurate and efficient data entry
Adhering strictly to data protection and confidentiality laws
Ensuring that all inbound and outbound documentation is processed correctly and in a timely manner
Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents

Competencies:

You have previous Administration Experience
Excellent verbal and written communication skills
You believe in providing customers with the best service possible
You have a high level of accuracy and attention to detail
You have a proven ability to deal with problems and solve them effectively and efficiently
You love to work as part of a team, but, if getting the job done means doing it alone, you can do that too.
You have an understanding of the importance of strong adherence to data protection and confidentiality laws

Benefits:

Charity Club
Sports and Social Clubs
Mind UR Buddy Partnership Programme with Pieta House
Free car park in Cork locations
Annual TaxSaver tickets
Cycle-to-work scheme

If this sounds of interest to you, then we can't wait to meet you. Apply now to Sophie on satkinsonhall@morganmckinley.ie

Source: http://abtrancareers.morganmckinley.com/jobs/customer-care-administrator

May 15, 2018

Senior Customer Service Associate -

Echo Managed Services

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Walsall, West Midlands

Closing date May 25th 2018

Salary
£17,500 to £19,500 depending on experience

Full time
Hours

5.0
Positions Available

2 permanent roles and 3 fixed term contract roles (12 month period)

Echo Managed Services are part of South Staffordshire Plc. We have exciting opportunities working in our Customer Experience Team for individuals with a customer centric background.

Responsible for the investigation and resolution of customer escalations in line with service level agreements.
Review external satisfaction feedback following up with customers and offering feedback to managers where appropriate. (Bright)
Review and update exception reporting to ensure a seamless customer journey.
Accurately record customer dissatisfaction and resolution onto our bespoke Complaints Database.
Complete proactive outbound dialling to protect and improve SIM and Customer experience.
Ability to undertake Operational logging checks.
Look at trend analysis across SIM, Bright & Complaints Database and identify areas for improvement.
Report on activity within the Customer Experience Team to the wider Operation using analysis to influence improvement to process and identifying areas for training needs.
Adhere to our Code of Practice and Complaints Procedures.

You will be required to work between the hours of 8am - 8pm Monday to Friday, including 1 in 5 Saturday mornings, 8-1pm.

To be successful, you must be flexible, pro-active and customer focused. Must have previous experience in a similar role. Experience of analysing data using excel. You will be expected to work as part of a team and individually. You will be agile and have the ability to adapt to a changing environment whilst ensuring the customer remains at the heart of what you do. You must be a good listener and have excellent communication skills. You will have GCSE’s (or equivalent) in Maths and English, along with knowledge of Microsoft packages. Knowledge of OFWAT regulations is desirable.

If you are interested in applying for this position please email your CV and covering letter to HR at Echo Managed Services Ltd on iwanttowork@echo-ms.com

Source: https://www.echo-ms.com/careers/senior-customer-service-associate

May 15, 2018

Windows System Engineer - Augusta

Access WorldwideAugusta

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Windows System Engineer
Access World Wide seeks a Systems Administrator with experience of handling all aspects of system administration for a mixed environment that includes Windows and Linux.

This position will be primarily focused on Windows server administration and deployment. The successful candidate will have strong experience administering various Microsoft technologies, such as: Active Directory, Group Policy, SQL, file Servers,WSUS, AV and print servers.

Salary will depend on experience and includes benefits
Start Date: TBD
Job Type: Full-time
Hours: M - F with support on off hours including weekends

Required Experience

Deployment and support of Windows servers and client systems
Automation of routine/repetitive tasks
Excellent written and verbal communications
Independent analysis, troubleshooting, and problem-solving
Familiarity with security concepts, standards, technologies, and best practices
Maintain security, backup, and redundancy strategies
Participate in the design of information and operational support systems
Bachelor’s degree in a related discipline and/or Minimum of 3-5 years in a related position
At least two years of Help desk experience supporting computer hardware and software, to include MS Office applications.
Experience with Administering Office 365
Provide level 2 escalation support from Helpdesk
Ability to troubleshoot complex problems in computer networks, computer hardware, and computer operating system configuration and operation.

Preferred Experience:

3-5 years of experience in Managing and changes file system permission and Active Directory users and groups.
Administering office 365
Backup management with Ctera or similar
Virtualization with VMware or similar
Scripting in PowerShell or similar
Basic Linux knowledge is a plus (Centos)
Company documentation based on PCI

Benefits:

Medical/Dental benefits after 60 days of employment
Vacation, Personal & Sick accrual
Short Term & Long Term Disability Insurance
Life Insurance
Direct Deposit available
On-site Fitness Center; FREE to employees
Casual Dress Code
Referral Bonus's

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration.

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021
jcarey@accessww.com

Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10950100

May 15, 2018

Data Technician -

Phonexia

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Data Technician

Published: 2018-05-14 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/05/14/data-technician/

May 14, 2018

Office Specialist -

Phonexia

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Office Specialist

Published: 2018-05-14 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/05/14/office-specialist/

May 14, 2018

Researcher - Developer -

Phonexia

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Researcher - Developer

Published: 2018-05-14 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/05/14/researcherdeveloper/

May 14, 2018

Team Leader - Researcher -

Phonexia

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Team Leader - Researcher

Published: 2018-05-14 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/05/14/team-leader-researcherdeveloper/

May 14, 2018

Technical Consultant -

Phonexia

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Technical Consultant

Published: 2018-05-14 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/05/14/technical-consultant/

May 14, 2018

Customer Service Supervisor - Duke/Progress (Internal Candidates Only Please) - Atlanta

ConvergentAtlanta

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Description

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.

Supervise a team of customer service agents
Organize, direct, and monitor daily activities of team of customer service agents
Monitor and review individual and team performance
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
Monitor and analyze productivity of agents; generate reports based on analysis
Field questions from team and possibly clients; recommend corrective services to address customer complaints
Provide coaching and development feedback
Ensure all client compliance requirements are met
Monitor and ensure compliance with attendance, dress code, and all Convergent policy
Maintain contact with client as determined by management
Monitor email and voice mail to ensure all communications are up to date and accurate
Ensure all payroll deadlines are met
Ensure daily and monthly performance results are tracked by agent and team
Conduct monthly / annual performance reviews with direct reports
Administer performance improvement plans and disciplinary warnings as needed
Train, motivate, develop and reward customer service agents
Respond to and work to resolve agent concerns in a timely manner
Prepare reports as needed
Perform customer service agent duties as needed
Perform other duties as assigned by manager
Uphold all Convergent policies and report any company policies to department supervisor or manager

Requirements:

Previous management experience preferred
Maintains regular and reliable attendance
May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
Knowledge of Microsoft Excel and Word
Analyze and calculate statistical data
Coordinate multiple tasks simultaneously.
Understand and respond to a diverse population.
Manage by Walking Around (MBWA)
There are no travel requirements for this position
Physical requirements may include sitting and/or standing for several hours a day
Functions well in a team environment

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

Source: http://jobs.jobvite.com/convergent/job/o0PA7fwg

May 14, 2018

Business Analyst Team Leader – 12month FTC - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1174

Role: Business Analyst Team Leader – 12month FTC

Location: London

Salary: Up to £50,000

My client is looking for a Business Analyst Team Leader to lead a team of Analysts and to create a Centre of excellent for the Analysts.

What will you be doing?

Managing and development of a team of Analysts
Setting tasks for Analysts and understand company projects and requirements
Gather requirements and working with end users
Reporting to Head of Change you will manage a team of 4 Analysts
Experience within the housing sector is a benefit but not essential

May 14, 2018

Solution Architect – ERP – up to 12 Months FTC - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1173

Role: Solution Architect – ERP – up to 12 Months FTC

Location: London

Salary: Flexible Day Rate

My client is looking for an ERP Solution Architect to design the back-office function. The successful candidate will be on the ground understanding user requirements as well as designing the blue prints for the ERP and working with third party suppliers in implementing the system.

What will you be doing?

Own and define the Architecture for all Finance, HR and other back office process.
Provide Specialist Microsoft Dynamics 365 knowledge
Support the System Integrator and the business to “blueprint” detailed requirements and to develop business processes across all back office elements of the programme.

May 14, 2018

SQL Database Admin -

Abtran

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Reporting directly into the Head of ICT Infrastructure Services you will maintain, improve and document Abtran's database estate and management processes so as to ensure that they support the business requirements from a performance, capacity, resiliency and security standpoint.

Responsibilities and Duties

Has 7+ years of experience in database architecture, development, administration and support in Microsoft SQL Server environments.
Strong experience in DB Admin in MSSQL Server (2005, 2008, 2012, 2014)
Strong experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc.
Strong experience in writing SQL and creating views, functions, and stored procedures that support transactional and analytics databases.
Strong Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
Strong Experience of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication, Patching.
Strong Experience in index and statistical management, integrity validation, configuration, patching.
Experience using SQL Server tools (Profiler, DTA, SSMS, SAC, SSCM, PerfMon, DMVs)
Excellent investigative, problem solving and follow through skills
Able to maintain a high level of accuracy while working in a fast paced environment
Strong attention to detail
Willing to take the Lead and Ownership
Excellent Written and Spoken English

Qualifications and Skills

7+ years relevant experience
Degree or master's qualification in technology, IT or technical discipline
ICT Technical Qualification such as MCTS or MCITP in SQL
Experience of SQL database administration
VMWare certified, Microsoft certified, ideally to Systems Engineer.
Microsoft core technologies, virtualisation technologies, enterprise storage and backup technologies, clustering technologies.
Experience of working with a technical team with particular strengths in project planning methodologies, presentation and technical documentation

Personal Attributes required:

Excellent Communication skills
Flexible and Adaptable
Good Team Player
Good communication and documentation skills
Can work unsupervised and on own initiative
Strong SQL performance related experience in VMWare ESX/ESXi clustered environments.
Experience in SQL Cloud Technologies such as Azure SQL as a Service (PaaS) including migration of databases to cloud.
Documentation skills for processes and procedures (creating KBs, runbooks, topology etc)

Benefits

This organisation has a strong ethos for employee progression, so if you are looking to develop your skills and your career then this is a great place to start. Coupled with your drive to excel and our Employee Development Program we will support and encourage you all the way.

Source: http://abtrancareers.morganmckinley.com/jobs/sql-database-admin

May 11, 2018

PHI Customer Service Supervisor -(Internal Employees Only Please) - Atlanta

ConvergentAtlanta

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Description

Supervise a team of customer service agents
Organize, direct, and monitor daily activities of team of customer service agents
Monitor and review individual and team performance
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
Monitor and analyze productivity of agents; generate reports based on analysis
Field questions from team and possibly clients; recommend corrective services to address customer complaints
Provide coaching and development feedback
Ensure all client compliance requirements are met
Monitor and ensure compliance with attendance, dress code, and all Convergent policy
Maintain contact with client as determined by management
Monitor email and voice mail to ensure all communications are up to date and accurate
Ensure all payroll deadlines are met
Ensure daily and monthly performance results are tracked by agent and team
Conduct monthly / annual performance reviews with direct reports
Administer performance improvement plans and disciplinary warnings as needed
Train, motivate, develop and reward customer service agents
Respond to and work to resolve agent concerns in a timely manner
Prepare reports as needed
Perform customer service agent duties as needed
Perform other duties as assigned by manager
Uphold all Convergent policies and report any company policies to department supervisor or manager

Requirements:

Previous management experience preferred
Maintains regular and reliable attendance
May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
Knowledge of Microsoft Excel and Word
Analyze and calculate statistical data
Coordinate multiple tasks simultaneously.
Understand and respond to a diverse population.
Manage by Walking Around (MBWA)
There are no travel requirements for this position
Physical requirements may include sitting and/or standing for several hours a day
Functions well in a team environment

May 10, 2018

Bilingual Client QA Call Center Representative - Houston

ConvergentHouston

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Description

Responsibilities:

The Quality Assurance Representative is responsible for various administrative requirements in direct relation to Quality Assurance and Operations Management.

Job Duties:

Compliance Regulation
- Training/Development/Counseling-FDCPA, Company and Client Specific
- Call Quality-Client Required/Calibration Sessions-with Clients and Employees
- Policy Enforcement-Client and Convergent
- Corrective Action Administration-Determines penalties/suspension as per the Collector Code of Conduct-Houston Site Only
- Ensures client communication i.e. policy updates, COM Docs, Client Changes are effectively communicated w/members of management and collectors.
- Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Client Services Functions
- Handles specific Client Services functions as per site related
  - Creates and Updates Call Quality Requirements & Guidelines for each specific client with QA Management approval
  - Reviews and Uploads/Delivers monthly and weekly Call Logs to client assigned
  - Pulls/Screenshots Account Notes for Calls that are selected by the Client both weekly and monthly for specific clients
  - Pulls/Converts Call recordings for calls that are selected by the Client both weekly and monthly
  - Downloads and delivers/uploads Internal QA Scorecards for calls that are selected by the Client both weekly and monthly.
  - Prepares for all Client Call Calibrations & Conference Calls:
    - Pre-screens selected calls
    - Provides Ops/Management with Feedback prior to the call
    - Saves all forms and converts all calls
  - Prepares for Client Audits/Visits:
    - Pre-screens selected calls
    - Provides Ops/Management with Feedback prior to the call
    - Saves all forms and converts all calls
    - Gathers any policies/procedures that apply to our department
  - Reviews Internal Agent List daily to ensure all agents are being graded efficiently and at pace to meet client deadlines for their assigned client
  - Reports any Regulatory defects found to QA Management
  - Checks Client Portals Daily to ensure no Communications are overseen
  - Reviews Defects received by each client to determine whether QA can dispute or confirm
  - Handles any internal disputes sent by Operations to QA Management for monitors graded by the individual
  - Ensures all Client Rosters are up to date with current Employees; weekly or monthly
  - Monitors collection calls and documents issues
  - Positive Reinforcement for Better Quality Calls for the Collectors
  - New Hire Call Evaluations while still in Training Class
  - Maintain Training Log(s) when assigned by QA Management

Qualifications:

High school diploma or equivalent
Bi-lingual –Spanish
1-2 year Quality Assurance or Compliance Experience
Working knowledge of Word, Excel and Outlook
Excellent oral and written communication skills
Knowledge of FDCPA and state laws
Excellent organizational skills
Ability to multitask

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Compensation:

The chosen individual will be compensated for their individual performance.

Schedule: Monday-Friday 8am-5pm. Schedule is subject to change.

IND123

Source: http://jobs.jobvite.com/convergent/job/oGCw7fwF

May 10, 2018

Team Leader - Lichfield

Douglas JacksonLichfield

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Ref:                 DJRL1005

Role:               Team Leader

Location:        Manchester

Salary:            £25k + Market Leading Benefits + Excellent Working Environment

One of the UK's largest and well known law firms are looking to recruit a Team Leader for their outstanding offices in Manchester.

This Award winning firm are currently looking for a team leader to join their new client services team to influence and motivate a team of 15-20 advisors. You will need to ensure that your team are offering world class customer service by allocating workloads, complaints handling and performance management. Daily management will include: coordinating training with stakeholders and conducting one to ones. You will be confident in challenging process and ways of working to provide better experiences for the firms clients and your team as a whole.

The successful candidate will ideally have:

Legal qualification/ in depth legal experience
Customer Service experience
Excellent written and verbal communication skills
Be able to multitask and have good time management skills
Excellent organisational skills
Strong communication skills
Experience of team management would be an advantage

A Team Leader is responsible for their team, ensuring that they understand the importance of their role within the business and are advocates for the brand.

In return, you will receive a competitive salary and market leading benefits. You will work out of the firm’s prestigious Manchester offices.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 10, 2018

Web Content Manager (Urgent 6-month contract) - Lichfield

Douglas JacksonLichfield

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Ref:                DJKG1227

Job Title:         Web Content Manager (Urgent 6-month contract)

Location:         London

Day Rate:        £200 to £300 per day

We have a great opportunity to join an expanding Gaming company that is proactive in expanding its brands within the on-line gaming industry.

They are looking for a Web Content Manger who will sit within the Marketing Team and report to the Marketing Manager.

The Role:

You will be responsible for updating all web content within the sports and gaming industry and be able to work Tuesday to Saturday (office hours) for this 6-month contract.

Responsibilities

Full accountability of strategy, management and optimisation of the content channels
Commercialisation of the “shop window”
Working closely with Sportsbooks along with other gaming marketing managers
Provide post campaign analysis and learnings, trends.
Constantly review the website to ensure the tone of message in consistent with the brand

The Candidate

The ideal candidate must show an interest in sports or racing in their past-time or ideally have worked within a Gaming or on-line betting industry.

Other experience includes:

Relevant Industry degree
Experience in using CMS, HTML and Word Press is an advantage
Knowledge of search engine platforms and tools to generate organic search volumes

May 10, 2018