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Customer Service Advisor - IFSC -

Abtran

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Customer Service Advisors

We are seeking Customer Service Advisors to join our team in the IFSC on a FTC with a view to further opportunities within the business. This is an opportunity to further develop your customer service skills while utilising any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest to you, then please apply online today!

Specific duties of the role include:

Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications.
Providing relevant and up to date advice to customers.
In-depth knowledge of the business, and the services it provides.
Effectively managing a database through accurate and efficient data entry.
Adhering strictly to data protection and confidentiality laws.
Ensure that all inbound and outbound documentation is processed correctly and in a timely manner.
Accurate data entry and efficient management of databases.
Conduct regular and thorough audits for compliance and quality improvement.
Assist with reporting and creating documentation.
Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents.

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:

Previous customer service experience.
Excellent verbal and written communication skills.
An exceptional telephone manner and a strong customer service ethic.
A high level of accuracy and attention to detail.
Ideally will have completed a relevant course (e.g. ECDL) or have experience dealing with computers, strong computer skills are essential.
Proven ability to deal with problems and solve them effectively.
Ability to work well either individually or as part of a team.
An understanding of the importance of strong adherence to data protection and confidentiality laws.

And in return you will get:

Competitive Salary.
Lean Six Sigma training.
Subsidised Canteen.
Career Progression and Personal Development.
Free Parking.
Abtran Sports and Social Clubs.
Great team environment.
Annual Taxsaver tickets.
Cycle-to-work scheme.
An opportunity to gain experience with a progressive, growing and innovative company.

Intrigued?

If so, please apply below.

Source: http://abtrancareers.morganmckinley.com/jobs/customer-service-advisor-ifsc

May 22, 2018

PHI Customer Service Supervisor - Atlanta

ConvergentAtlanta

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Description

Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven

TEAM
MEMBERS
for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.

Supervise a team of customer service agents
Organize, direct, and monitor daily activities of team of customer service agents
Monitor and review individual and team performance
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
Monitor and analyze productivity of agents; generate reports based on analysis
Field questions from team and possibly clients; recommend corrective services to address customer complaints
Provide coaching and development feedback
Ensure all client compliance requirements are met
Monitor and ensure compliance with attendance, dress code, and all Convergent policy
Maintain contact with client as determined by management
Monitor email and voice mail to ensure all communications are up to date and accurate
Ensure all payroll deadlines are met
Ensure daily and monthly performance results are tracked by agent and team
Conduct monthly / annual performance reviews with direct reports
Administer performance improvement plans and disciplinary warnings as needed
Train, motivate, develop and reward customer service agents
Respond to and work to resolve agent concerns in a timely manner
Prepare reports as needed
Perform customer service agent duties as needed
Perform other duties as assigned by manager
Uphold all Convergent policies and report any company policies to department supervisor or manager

Requirements:

Previous management experience preferred
Maintains regular and reliable attendance
May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
Knowledge of Microsoft Excel and Word
Analyze and calculate statistical data
Coordinate multiple tasks simultaneously.
Understand and respond to a diverse population.
Manage by Walking Around (MBWA)
There are no travel requirements for this position
Physical requirements may include sitting and/or standing for several hours a day
Functions well in a team environment

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

IND123

Source: http://jobs.jobvite.com/convergent/job/oUMw7fw3

May 22, 2018

Kundtjänstmedarbetare Borås 11 Juni - Borås

Transcom WorldWideBorås

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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=A5A867C2-AA1E-44BA-8AB4-FF39E76A9DC3

May 22, 2018

Head of Customer Service - Lichfield

Douglas JacksonLichfield

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Job Ref:           DJKG1228

Job Title:         Head of Customer Service

Location:         London

Salary:             £75k (circa)

This is a fantastic opportunity for an experienced Head of Customer Service to work within the travel market. Experience in start-up/scale-up models is important for this role.

The Role

The main responsibility is to champion a culture of outstanding service through ownership and to proactivity and promote first call resolution within the teams.

Create and implement operational processes and KPI’s driving improvements to margins, profitability and efficiency.
Looking at ways to improve customer experience, continually review processes and ways of working
Working to a one call resolution
Act as an ambassador for the company

The Candidate

My client is looking for an experienced Head of Customer Service with scale-up or start up experience who can work collaboratively with others. You will need a strong track record of planning and implementing strategic change whilst working to KPI’s within this fast paced and high energy environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 22, 2018

Collections Agent - New Kingston

Worldwide BPO & Call CentresNew Kingston

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Must have at least (3) Months experience working as a debt collector Or – At least One year Experience working in a call centre. CXC- Math and English (or equivalent). Click to download Application Form
Source: https://worldwidebpocallcentres.com/careers/collections-agent/

May 22, 2018

Customer Service Agent- In-Bound - New Kingston

Worldwide BPO & Call CentresNew Kingston

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Requirements 5 CSEC Subjects (Math&English Included) MUST have at least 6 months Customer Service Experience MUST be able to work on 24-Hour shifts. Application Form
Source: https://worldwidebpocallcentres.com/careers/customer-service-agent-in-bound/

May 22, 2018

Payment Processor/Scanner - Renton

ConvergentRenton

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Description

Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven

TEAM
MEMBERS
for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Summary

The Internal Lockbox Scanner/Payment Processor’s primary function is to ensure accurate daily posting and deposit of all physical payments received by Convergent and/or ACT per specified client rules utilizing an automated check scanning system. This role is also responsible for running various processes, generating exception reports that must be reviewed and completed and daily reconciliation of payment batches and deposits to multiple trust accounts.

Description

Work Schedule: Must be able to work flexible hours with the pressure of prearranged deadlines and strictly monitored deadlines.

The ideal candidate for this position will have the skills and experience necessary to:

Process all payments received from customers in the mail both manually and via automated scanning system
Manually maintain accurate logs on specific information required by the department
Meet predetermined accuracy standards for the department
May be responsible for tracking and monitoring reports
Follow established procedures
Perform manual functions related to the check scanning process
Notify leadership of problems or issues which could cause delay in items being processed
Process all exceptions as instructed
Performs other duties as assigned, specific activities may change based on business needs
Work in a secure lockbox type environment with secure restricted access.

Qualifications

Requires High School diploma or equivalent
Acute attention to detail
Exceptional organization skills a must
Advanced knowledge of 10 key, data entry and balancing principles
Handwriting must be legible, especially figures
Requires 2+ years data entry, balancing, item processing or other related experience
Must have ability to work independently and be self motivated
Requires knowledge of various types of computer software, including spreadsheets and word processing programs
Latitude experience preferred
Requires a high level of accuracy and the ability to perform well under pressure and meet critical deadlines
Strong communication skills

Availability:

Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.
Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.
On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

IND123

Source: http://jobs.jobvite.com/convergent/job/o4GC7fwd

May 22, 2018

Senior Frontend Engineer - Angular - Santa Monica

CallFireSanta Monica

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CallFire, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Pasadena, CA, Austin,TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication. We are now seeking a Senior Front End Engineer Angular in our Santa Monica office.

Responsibilities

Collaborate with other developers and teams to plan, design, develop, test, and maintain web applications
Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example
Recommend improvements to infrastructure, technology and processes

Minimum Qualifications

Experience building apps with Angular 4+ framework
5+ years of experience with HTML/CSS
3+ years of JavaScript development experience
Understanding of and experience with MVC frameworks
Experience with REST/JSON APIs

Experience with CSS preprocessors (SASS/LESS)

SCM experience, preferably GIT
Familiarity with agile development methodologies
Great design and problem solving skills, passion for quality and engineering excellence at scale

Preferred Qualifications

Experience with: CSS3, Travis-CI, JQuery, Protractor, Karma and Jasmine
BS in CS or related field

Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=770332&&&nohd#job

May 22, 2018

Kundtjänstmedarbetare Stockholm Viasat - Stockholm

Transcom WorldWideStockholm

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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=7116BF6C-0974-4294-ACFC-AB9653D4D92D

May 22, 2018

Supervisor - (Internal Employees Only Please) - Atlanta

ConvergentAtlanta

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Description

DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.

Supervise a team of customer service agents
Organize, direct, and monitor daily activities of team of customer service agents
Monitor and review individual and team performance
Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
Monitor and analyze productivity of agents; generate reports based on analysis
Field questions from team and possibly clients; recommend corrective services to address customer complaints
Provide coaching and development feedback
Ensure all client compliance requirements are met
Monitor and ensure compliance with attendance, dress code, and all Convergent policy
Maintain contact with client as determined by management
Monitor email and voice mail to ensure all communications are up to date and accurate
Ensure all payroll deadlines are met
Ensure daily and monthly performance results are tracked by agent and team
Conduct monthly / annual performance reviews with direct reports
Administer performance improvement plans and disciplinary warnings as needed
Train, motivate, develop and reward customer service agents
Respond to and work to resolve agent concerns in a timely manner
Prepare reports as needed
Perform customer service agent duties as needed
Perform other duties as assigned by manager
Uphold all Convergent policies and report any company policies to department supervisor or manager

Requirements:

Previous management experience preferred
Maintains regular and reliable attendance
May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
Knowledge of Microsoft Excel and Word
Analyze and calculate statistical data
Coordinate multiple tasks simultaneously.
Understand and respond to a diverse population.
Manage by Walking Around (MBWA)
There are no travel requirements for this position
Physical requirements may include sitting and/or standing for several hours a day
Functions well in a team environment

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

Source: http://jobs.jobvite.com/convergent/job/oA6h7fwO

May 21, 2018

Collections Supervisor - Houston

ConvergentHouston

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Description

Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven

TEAM
MEMBERS
for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

The Collections Supervisor is the primary person to assist employees with daily collection questions and concerns, conducting investigations, issuing corrective action or terminations as necessary. The Collections Supervisor will direct the Collection Leads in training and mentoring all employees.

Duties & Responsibilities:

Supervise a team of call center agents.
Organize, direct, and monitor daily activities of team of call center agents.
Coordinates maximum coverage within the assigned group to ensure completion of daily tasks.
Create and implement strategy to ensure performance objectives are met.
Reviews processes for efficiency and makes process updates and improvements.
Handle escalated calls.
Monitor and analyze productivity of agents; generate reports based on analysis.
Field questions from team and possibly clients; recommend corrective services to address customer complaints.
Provide coaching and development feedback.
Ensure all client compliance requirements are met.
Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
Ensure all payroll deadlines are met.
Ensure daily and monthly performance results are tracked by agent and team.
Conduct monthly / annual performance reviews with direct reports
Train, motivate, develop and reward customer service agents.
Responds to and works to resolve agent concerns in a timely manner
Prepare reports as needed.
Participates in the interviewing and hiring process
Issues corrective action/termination as necessary
Follows all rules set forth in the Company Employee Handbook and leads by example.
Motivates staff and maintains a team atmosphere.
Miscellaneous duties as assigned.

Qualification Requirements:

High school diploma or equivalent
2 years of collection experience
1 year collection lead experience
Previous management experience preferred
Excellent oral and written communication skills
Strong leadership skills
Knowledge of FDCPA and state laws
Able to change direction as needed in order to meet the needs of customers; both internal and external.
Can work under pressure and assist where required in meeting critical deadlines
Capable of maintaining confidentiality
Flexibility to work any shift including weekends
Must maintain regular and reliable attendance

Physical Demands:

Regularly required to stand or sit, and move about the facility.
Required to use desktop computer including mouse to open, close programs and keyboard with accuracy.

Will be required to perform other duties as requested, directed or assigned.

IND123

Source: http://jobs.jobvite.com/convergent/job/oXKD7fwb

May 21, 2018

Financial Business Partner Analyst – 18 month FTC - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1181

Role: Financial Business Partner Analyst – 18 month FTC

Location: London

Salary: £35,000 - £40,000

My Client is looking for an experienced Financial Business Partner to provide financial support and advice for assigned portfolios and activities. You will be a key member of finance business partnering team in providing detailed analysis, Interpretation and decision support in assigned areas.

What will you be doing?

Perform detailed financial review and quantitative analysis on assigned areas of income & expenditure balance sheet
Provide commercial advice and analytical insight
Monthly management accounts, annual financial statements, KPIs, forecasts. What skills and experience will you have?

Experience in Accounting
Good numerate and analytical skills and understanding of commercial principles
Excellent communication and influencing skills
IT Literacy with immediate excel skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 21, 2018

Financial Planning Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1180

Role: Financial Planning Analyst

Location: London

Salary: £27,000 - £35,000

My Client is looking for an experienced Financial Planning Analyst to assist them in assessing the long term financial impact of key operations and business objectives.

What will you be doing?

Produce long term financial plans for new business activities
Produce long term financial models including key ratios and trend analysis
Produce ad hoc financial models and analysis What skills and experience will you have?
Have experience of producing Financial Models
Modelling of financial plans including cash flow and loan accounts
High level of working experience with all aspects of excel including VBA

May 21, 2018

Information Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1182

Role: Information Analyst

Location: London

Salary: £35,000 - £45,000

This role will require you to work with key stakeholders to shape and prioritise the user stories for the analytical services for agile delivery. You will raise awareness of the art of the possible in relation to using BI & Data analytics.

What will you be doing?

Create and maintain the user stories
Support the specification of the definitions for metrics and KPIs.
Capture requirements and produce business design for BI and Analytical services
Analysis and communicate findings for the business questions raised to enable the business to actWhat skills and experience will you have?

Business Intelligence experience
Project and programme management Planning
Understand BI & Data Analytics Strategy
Telling the story using data visualisation
Strong Stakeholder Management

May 21, 2018

IT Service Desk Supervisor – 12 Month FTC - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1183
Job Title: IT Service Desk Supervisor – 12 Month FTC
Location: Warwick – Some UK Travel Required
Salary: up to £45,000 + Benefits

This is a newly created role to lead the UK IT Service Desk Team to ensure effective management of the UK Service Desk.

Some of the responsibilities will include:

Responsible for supervising the IT Service Desk team and service function.
Responsible for supervising and coordinating complex support issues
Provide an escalation point for all requests and incidents
Assist in the development, maintenance and documentation of escalation procedures
Ensure the timely resolution of incidents and requests in line with Service Level prioritisation
Support the on-going implementation of ITIL processes as part of continual service improvement

The successful candidate will have at least 3 years’ experience of managing an IT Service Desk and have experience with ITIL process.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 21, 2018

Internal Lockbox Scanner/Payment Processor - Renton

ConvergentRenton

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Description

Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Summary

The Internal Lockbox Scanner/Payment Processor’s primary function is to ensure accurate daily posting and deposit of all physical payments received by Convergent and/or ACT per specified client rules utilizing an automated check scanning system. This role is also responsible for running various processes, generating exception reports that must be reviewed and completed and daily reconciliation of payment batches and deposits to multiple trust accounts.

Description

Process all payments received from customers in the mail both manually and via automated scanning system
Manually maintain accurate logs on specific information required by the department
Meet predetermined accuracy standards for the department
May be responsible for tracking and monitoring reports
Follow established procedures
Perform manual functions related to the check scanning process
Notify leadership of problems or issues which could cause delay in items being processed
Process all exceptions as instructed
Performs other duties as assigned, specific activities may change based on business needs
Work in a secure lockbox type environment with secure restricted access.

Qualifications

Requires High School diploma or equivalent
Acute attention to detail
Exceptional organization skills a must
Advanced knowledge of 10 key, data entry and balancing principles
Handwriting must be legible, especially figures
Requires 2+ years data entry, balancing, item processing or other related experience
Must have ability to work independently and be self motivated
Requires knowledge of various types of computer software, including spreadsheets and word processing programs
Latitude experience preferred
Requires a high level of accuracy and the ability to perform well under pressure and meet critical deadlines
Strong communication skills

Availability:

Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.
Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.
On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

IND123

Source: http://jobs.jobvite.com/convergent/job/o4GC7fwd

May 21, 2018

Inbound Reps needed IMMEDIATELY for AWWC and our NEW program PROGREXION! - Augusta

Access WorldwideAugusta

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Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10975279

Access Worldwide & Progrexion

We are looking for 25 - 30 customer service representatives who will be responsible for providing information about Progrexion programs and services in regards to repairing customers credit reports.

Access Worldwide offers a very competitive starting wage plus great incentives. We offer a fun work atmosphere with opportunities for career advancement.

Hourly Wage:
$12.00 / hour + a potential for commission

Training Start Date:
May 21, 2018

Training Hours:
Monday - Friday 9:00 am - 5:30 pm (3 weeks)
Monday, Tuesday, Friday 11:00 am - 9:30 pm & Saturday 10:30 am – 9:00 pm (1 week)

Production Schedule:
Monday, Tuesday, Friday 11:00 am - 9:30 pm & Saturday 10:30 am – 9:00 pm

Principal Duties and Responsibilities:

Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue with you about their service-related issue.
Use probing questions to help the customer understand their needs and provide a solution to meet those needs.
Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry.
Acts as the customer’s advocate in solving their service-related issues.
Maintain composure and use proper de-escalation techniques when handling stressful situations.
Achieve productivity standards and goals while maintaining the highest level of customer service.

Education & Professional Certifications:
High school diploma or equivalent experience.

Candidate Profile:

Project a professional image.
Strong customer service focus with a drive to solve problems.
Enjoys the service industry and thrives to help people.
Excellent listening skills.
Able to articulate a vision of an activity or expectation.
Detail-oriented.
Polite, patient, and empathetic.
Experienced in de-escalation.
Able to communicate clearly and concisely; uses appropriate vocabulary and grammatically correct sentences.
Ability to compose a business letter or paragraph with accurate spelling and correct usage of basic grammar and punctuation skills.
Use proper phone and email/letter etiquette.
Complete and pass a pre-hire assessment reviewing basic concepts of mathematics, reading, writing and basic computer literacy in Outlook, Internet Explorer and Excel.
Keyboarding minimum of 30 WPM.
Ability to multi-task.
Able to operate general office equipment including company telephone system.
Ability to work shifts, weekends and holidays; understands the importance of punctuality and attendance.
Able to demonstrate uncompromising adherence to ethical principles. Able to demonstrate honesty in all actions, admit and correct mistakes promptly. Able to assume full responsibility and accountability for own actions.
Able to adapt to shifting priorities, multiple demands, ambiguity and rapid change. Able to develop new approaches to work systems or problem-solving. Able to maximize use of available resources to achieve the best results consistent with company objectives.
Employment is contingent upon the results of a background and drug test.

Environment, Physical & Other Requirements:

Ability to perform light hand activity work at a computer/telephone station in an office environment.
Position is primarily sedentary.
May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.

Benefits:

Medical/Dental/Vision benefits after 60 days of employment
Vacation Accrual
Short Term Disability Insurance
Life Insurance
Direct Deposit available
On-site Fitness Center; FREE to employees
Business Casual Dress Code & Jeans Day on Friday
Excellent opportunity for growth
Referral Bonus's

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration.

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021
jcarey@accessww.com

May 18, 2018

Kundtjänstmedarbetare Borås 28 Maj - Borås

Transcom WorldWideBorås

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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=5639845F-C114-4801-815D-6D0A9A3E4DC5

May 18, 2018

Contact Centre Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1161
Job Title: Contact Centre Manager
Job Location: Midlands
Salary – £45k + Benefits

Reporting to the Operations Director, this role is with a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:

To ensure first-class customer experience in all interactions
Performance management of Team Managers
To consistently review people and process to deliver operational efficiencies and customer excellence
Develop and maintain effective working relationships will all internal / external stakeholders
To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 18, 2018

Head of Operations (Customer Contact) - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1753
Job Title: Head of Operations (Customer Contact)

Location: Midlands

Salary: £60-75,000 bonus and bens

This is a fantastic opportunity to work with a digital challenger brand, focussed on delivering a best in class customer and user experience and disrupting a large, established consumer market.

They are looking for an experienced customer operation leader who will be able to help develop and grow their multi-channel customer operation whilst delivering a high-performance team and service focussed operation.

Working at both a strategic and operational level, this role will require an influential, creative but hands on professional, with a good understanding of the digital, multi, or omni channel environment and tool, technologies and automation partner management.

Driven by continuous improvement, passionate about great customer service, employee engagement and commercially focussed, you will help develop the future operating model which will ensure the business can scale, without jeopardising its people or customer values and service proposition.

If you are interested in applying for this position you will have previous experience of a senior customer contact leadership position as both a strategic, visionary and hands on inspirational manager.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 18, 2018

Forecasting and Capacity Planning Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJMA1752
Job Title: Forecasting and Capacity Planning Analyst

Location: East Midlands, Anglia, Yorkshire, or North East location

Salary: £35-42,000 plus great benefits + bonus

An opportunity to work within a progressive, award winning business who is able to engage and communicate with all levels of stakeholders for an experienced short to long range forecasting analyst.

Working as part of a large resource planning team, supporting a best in class customer contact centre operation, the business are looking for a creative, self-motivated professional with a fresh perspective, who can help drive and exceed levels of excellence for their people and their customers.

Forecasting and Capacity Planning Analyst

The role can be based out of one of three locations but will require one day per week in the Anglia operation. They may also be able to offer one home working day per week.

The Forecasting & Capacity Planning Analyst will accurately forecast the customer demand by understanding and predicting key drivers behind customer contact and interactions.

Working as part of a wider resource planning team, you and your colleagues will help optimise customer service performance through the provision of accurate and timely forecasts across a multi-channel high demand customer operation.

If you are interested in applying for this position you will have previous experience of forecasting and planning. Ideally with some knowledge of WFM tools you will have strong analytical skills and good attention to detail.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

May 17, 2018

Team Manager – 6-9 Month FTC - Lichfield

Douglas JacksonLichfield

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Ref:                 DJRL1007

Role:               Team Manager – 6-9 Month FTC

Location:        London

Salary:            Up to £33k + Bonus + Benefits

A leading company in London are looking to recruit a Team Manager to cover a maternity leave for between 6-9 months.

This market leading property company are looking for an experienced Team Manager to join their leading contact centre. The successful candidate will be a highly motivated, people focused services professional who is able to lead, coach and support a team of Customer Contact Agents.

You will report into the Head of Contact Centre and will be responsible for around 11 agents. The aim of the role is to develop and empower teams to deliver an excellent customer journey to their customers every time, ensuring first contact resolution where possible, addressing the primary reason for the customer contact using all their skills and knowledge.

You will be proactive in Leading, coaching and engaging your teams. A Team Leader is responsible for their team, ensuring that they understand the importance of their role within the business and are advocates for the brand. You will be responsible for the operational management of a team and be expected to analyse agent performance against KPI’s, provide support for the agents individual needs and address concerns and development needs.

The successful candidate will:

Experience of leading a team where you can grow, nurture and develop your team.
Demonstrate and progress change in a forward-thinking organisation.
Show energy and confidence to be able to inspire your team to deliver a quality-focused service to both internal and external customers.
Experience of managing people and associated ‘people’ processes.

May 17, 2018

Trainer - Lichfield

Douglas JacksonLichfield

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Ref:                 DJRL1006

Role:               Trainer

Location:        London

Salary:            Up to £32k plus bonus and benefits

An excellent opportunity has arisen within a well established company who are looking to recruit a Trainer for their contact centre in London.

The successful candidate will be really focused on improving the knowledge and skills of the Contact Centre and be able to deliver comprehensive training to both new starters and upskilling existing staff.

The aim of the role of Trainer is to provide a training and management support function for the contact centre. You will create and deliver training programmes for new and existing members of the contact centre to improve their knowledge and skills in dealing with customer enquiries. You will monitor and coach colleagues to achieve targets and work closely with the managers and their colleagues to identify gaps in knowledge and responding with coaching support. You will also identify training needs and planning programmes. The ideal candidate will have the ability to think outside of the box and be able to regularly review and improve and update training material. The role will include handling administration, for example: completion of management duty rota.

The successful candidate will have:

At least 12 months training or leadership experience within a contact centre environment.
Experience of managing people and be able to lead and motivate others to deliver excellence in customer service.
Excellent organisational skills.
Excellent time management skills.

May 17, 2018

Sales Executive - Plano

Intelligent Contacts, IncPlano

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Intelligent Contacts is looking for an experienced Sales Executive to identify, qualify, close and grow new business. Intelligent Contacts delivers Software as a Service (SaaS) based unified communication and payment solutions primarily to healthcare and billing companies. The Sales Executive will contribute to our rapid growth, selling directly and through channel partners across our suite of services including: hosted contact center, corporate PBX, SMS (text messaging), web chat, and payment tools.

Prioritize territory, execute plan(s) and deliver revenue results
Consistently add new opportunities to the funnel
Execute every stage of the sales cycle with purpose
Contribute to the knowledge base of this high performing sales team
Provide insight (voice of the customer) to internal Intelligent Contacts teams
Track KPI’s and personal performance metrics that align with sales quota
Optimize the customer journey & ensure a great buying experience
Enhance and support channel partners to increase sales effectiveness
Work with the marketing and design teams to create valuable lead generating content
Initiate contact with prospects and follow up on inbound leads (sell stuff)

Job Requirements And Experience

5+ years software or technology sales experience – quota carrying individual contributor
Success executing sales strategy to meet monthly, quarterly, and annual goals
Skilled at selling SaaS solutions to clients in healthcare, revenue cycle management, billing or collections, EMR, practice management, or similar financial services
History of exceeding revenue goals / quota
Consultative sales experience explaining technology benefits to business leaders without technical mumbo-jumbo
Good verbal, presentation, and written communication skills
Bachelor’s degree or a combination of education and experience

This is a full-time position based in the Plano Texas headquarters office, reporting to the Vice President of Sales.

Compensation: Base + best-in-class commissions + comprehensive benefits package

Benefits include: Company paid health insurance, paid vacation, holidays, company matched 401k, and more.

Source: https://www.ziprecruiter.com/jobs/intelligent-contacts-1294ca79/sales-executive-6e72156d

May 17, 2018

Payment Processor - Renton

ConvergentRenton

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Description

Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Payment Processor:

The Payment Processor’s primary function is to ensure accurate daily posting of all payments received by Convergent or Account Control Technology per specified client rules. The payments received are Mail, Western Union, ACH, Web, Credit/Debit Card, and Direct Payments from our clients. The payment processor is also responsible for running various processes to generate exception reports that need to be reviewed and completed. Additional responsibilities include daily deposits, preparing client statements, client invoices, account locates, payment returns & forwards and other duties as assigned to ensure all processes are completed timely and accurately.

Duties and Expectations: (include but are not limited to the following)

Post payments daily and accurately based on specified client requirements
Accurately locate debtor account information as needed in order to process payments
Timely return of payments to debtor if unable to post to account
Timely forwarding of payments to clients for which we do not post
Run scheduled processes including ACH, Credit/Debit Cards, Check21
Prepare nightly deposits as scheduled
Maintain all printers as scheduled
Prepare client statements accurately as scheduled
Process all NSF & Chargeback payments accurately following all client and NSF fee rules
Other duties as assigned to ensure completion of work

Qualifications:

Requires High School diploma or equivalent
Acute attention to detail
Exceptional organization skills a must
Advanced knowledge of 10 key, data entry and balancing principles
Requires 2+ years data entry, balancing, item processing or other related experience
Must have ability to work independently and be self motivated
Requires knowledge of various types of computer software, including Microsoft Office programs
Ability to perform well under pressure and meet critical deadlines
Latitude Experience preferred
Excellent oral and written communication skills
Ability to maintain confidentiality

Availability:

Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.

Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.

On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

IND123

Source: http://jobs.jobvite.com/convergent/job/o4GC7fwd

May 17, 2018

Customer Care Administrator - Maynooth -

Abtran

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We are seeking Customer Service Administrators to join our team on a FTC in Maynooth. This is an opportunity to further develop your customer service skills while utilising any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest to you, then please apply online today!

Specific duties of the role include:

Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications.
Providing relevant and up to date advice to customers.
In-depth knowledge of the business, and the services it provides.
Effectively managing a database through accurate and efficient data entry.
Adhering strictly to data protection and confidentiality laws.
Ensure that all inbound and outbound documentation is processed correctly and in a timely manner.
Accurate data entry and efficient management of databases.
Conduct regular and thorough audits for compliance and quality improvement.
Assist with reporting and creating documentation.
Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents.

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:

Previous customer service experience.
Excellent verbal and written communication skills.
An exceptional telephone manner and a strong customer service ethic.
A high level of accuracy and attention to detail.
Ideally will have completed a relevant course (e.g. ECDL) or have experience dealing with computers, strong computer skills are essential.
Proven ability to deal with problems and solve them effectively.
Ability to work well either individually or as part of a team.
An understanding of the importance of strong adherence to data protection and confidentiality laws.

And in return you will get:

Competitive Salary.
Lean Six Sigma training.
Subsidised Canteen.
Career Progression and Personal Development.
Free Parking.
Abtran Sports and Social Clubs.
Great team environment.
Annual Taxsaver tickets.
Cycle-to-work scheme.
An opportunity to gain experience with a progressive, growing and innovative company.

This role is full time FTC with unrivalled career progression opportunities.

Intrigued?

If so, please apply below.

Source: http://abtrancareers.morganmckinley.com/jobs/customer-care-administrator-maynooth

May 16, 2018

Administrative Assistant - Atlanta - Atlanta

ConvergentAtlanta

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Description

Adheres to Company policy and procedures
Performs duties as workload necessitates
Maintains a positive and respectful approach
Communicates regularly with supervisor and managers about department or office-related issues
Demonstrates flexible and efficient time management and ability to prioritize workload
Consistently reports to work on time prepared to perform duties of position
Meets Department productivity standards

Essential Job Functions

Administration: Processing, Functional

Performs day-to-day clerical support including, opening and distributing mail; answering calls; as well as copying and scanning.
Prepares and maintain files – both electronic and paper - assuring accuracy, compliance and confidentially.
Order supplies as needed. This includes management review of orders prior to submission.
Maintains inventory of supplies.
Maintains vendor list.
Process bills on a timely basis. This includes completion of an A/P log and obtaining proper signature on bills prior to submission
Supports managers by assisting with timesheet questions or issues.
May create daily, monthly, and quarterly reports
May assist with presentations, schedule appointments, and produce correspondence.

Requirements

Experience, Education and Certification

This position requires a minimum of six months or more of post-high school clerical or job skills training and two years’ work related experience or an equivalent combination of education and experience.
Must be a highly organized, detail-oriented professional who is able to multi-task.
Must be able to handle confidential matters regularly.
Computer proficiency and technical aptitude with the ability to utilize MS Outlook, MS Excel and MS Word.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work

This is a full-time position. Regular days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional overtime may be required and will only be approved through the manager.

IND123

Source: http://jobs.jobvite.com/convergent/job/ocVC7fwA

May 16, 2018

Senior Customer Service Associate -

Echo Managed Services

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Walsall, West Midlands

Closing date May 25th 2018

Salary
£17,500 to £19,500 depending on experience

Full time
Hours

5.0
Positions Available

2 permanent roles and 3 fixed term contract roles (12 month period)

Echo Managed Services are part of South Staffordshire Plc. We have exciting opportunities working in our Customer Experience Team for individuals with a customer centric background.

Responsible for the investigation and resolution of customer escalations in line with service level agreements.
Review external satisfaction feedback following up with customers and offering feedback to managers where appropriate. (Bright)
Review and update exception reporting to ensure a seamless customer journey.
Accurately record customer dissatisfaction and resolution onto our bespoke Complaints Database.
Complete proactive outbound dialling to protect and improve SIM and Customer experience.
Ability to undertake Operational logging checks.
Look at trend analysis across SIM, Bright & Complaints Database and identify areas for improvement.
Report on activity within the Customer Experience Team to the wider Operation using analysis to influence improvement to process and identifying areas for training needs.
Adhere to our Code of Practice and Complaints Procedures.

You will be required to work between the hours of 8am - 8pm Monday to Friday, including 1 in 5 Saturday mornings, 8-1pm.

To be successful, you must be flexible, pro-active and customer focused. Must have previous experience in a similar role. Experience of analysing data using excel. You will be expected to work as part of a team and individually. You will be agile and have the ability to adapt to a changing environment whilst ensuring the customer remains at the heart of what you do. You must be a good listener and have excellent communication skills. You will have GCSE’s (or equivalent) in Maths and English, along with knowledge of Microsoft packages. Knowledge of OFWAT regulations is desirable.

If you are interested in applying for this position please email your CV and covering letter to HR at Echo Managed Services Ltd on iwanttowork@echo-ms.com

Source: https://www.echo-ms.com/careers/senior-customer-service-associate

May 15, 2018

Windows System Engineer - Augusta

Access WorldwideAugusta

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Windows System Engineer
Access World Wide seeks a Systems Administrator with experience of handling all aspects of system administration for a mixed environment that includes Windows and Linux.

This position will be primarily focused on Windows server administration and deployment. The successful candidate will have strong experience administering various Microsoft technologies, such as: Active Directory, Group Policy, SQL, file Servers,WSUS, AV and print servers.

Salary will depend on experience and includes benefits
Start Date: TBD
Job Type: Full-time
Hours: M - F with support on off hours including weekends

Required Experience

Deployment and support of Windows servers and client systems
Automation of routine/repetitive tasks
Excellent written and verbal communications
Independent analysis, troubleshooting, and problem-solving
Familiarity with security concepts, standards, technologies, and best practices
Maintain security, backup, and redundancy strategies
Participate in the design of information and operational support systems
Bachelor’s degree in a related discipline and/or Minimum of 3-5 years in a related position
At least two years of Help desk experience supporting computer hardware and software, to include MS Office applications.
Experience with Administering Office 365
Provide level 2 escalation support from Helpdesk
Ability to troubleshoot complex problems in computer networks, computer hardware, and computer operating system configuration and operation.

Preferred Experience:

3-5 years of experience in Managing and changes file system permission and Active Directory users and groups.
Administering office 365
Backup management with Ctera or similar
Virtualization with VMware or similar
Scripting in PowerShell or similar
Basic Linux knowledge is a plus (Centos)
Company documentation based on PCI

Benefits: