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Business Analyst -

Echo Managed Services

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Walsall, West Midlands

Closing date May 4th 2018

Salary Competitive Salary
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37 Hours

2.0 Positions Available

Key Accountabilities

Develop appropriate high level designs, time estimates and costs for design projects
Partner with existing external Customers to gather business requirements and create a clear conceptual design to meet those business requirements.
Manage and sign off functional designs. Utilise business experience and skills to assess and advise on the practicability of alternatives, marrying up functional designs with technical limitations.
Project manage the full design life cycle from design through to implementation. Facilitating and maintaining clear communication between the service desk, developers and customers
Participate in early life support for scheduled implementations/upgrades of Rapid software at client sites

Skills/Experience/ Qualifications

Strong analytical and conceptual skills
Proven stakeholder and change management experience
Ability to write detailed functional specifications, that enable the developers to develop new or modify existing functionality, is essential.
Strong written and verbal communication skills: communicating clearly with stakeholders to meet their expectations and business requirements
ISEB/BCS is desirable
Previous experience and gained knowledge of billing systems is desirable.
Previous experience of facilitating workshops for clients is essential with the confidence and ability to run and lead workshops alone.
Experience of both Waterfall and Agile approach.
A strong work ethic to ensure client deliverables are achieved.

Other:

Flexibility and willingness to travel and work at client sites including overnight stays as and when required: Overseas travel maybe a future requirement
Holding a full UK driving licence is desirable

To apply for this vacancy please send your CV and cover letter to iwanttowork@echo-ms.com prior to the closing date.

Source: https://www.echo-ms.com/careers/business-analyst-2

Apr 20, 2018

Customer Service (Permanent contract) -

Abtran

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We are seeking Customer Service Advisors to join our team. This is an opportunity to further develop your customer service skills while utilizing any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest, then please apply online today!

Specific duties of the role include:

Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications
Providing relevant and up to date advice to customers
In-depth knowledge of the business, and the services provided
Effectively managing a database through accurate and efficient data entry
Adhering strictly to data protection and confidentiality laws
Conduct regular and thorough audits for compliance and quality improvement
Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:

Excellent verbal and written communication skills
An exceptional telephone manner and strong Customer Service ethic
Previous Customer Service and Sales experience in a Call Centre or similar environment (desirable however not essential)
A high level of accuracy and attention to detail
Ideally have completed a relevant course, strong computer skills are essential.(e.g. ECDL)
Proven ability to deal with problems and solve them effectively
Ability to work well either individually or as part of a team

And in return you will get:

Lean Six Sigma training
Employee Assistance Programme
Charity Club
Sports and Social Club
Mind UR Buddy Partnership Programme with Pieta House
Suas Educational Development, schools - business partnership
State-of-the art offices in Mahon
Free car park in Cork locations
Annual Taxsaver tickets
Cycle-to-work scheme

This role is full time and permanent with unrivalled career progression opportunities.

Intrigued?

If so, please apply below.

Source: http://abtrancareers.morganmckinley.com/jobs/customer-service-permanent-contract

Apr 19, 2018

Business Analyst – IT focused - Lichfield

Douglas jacksonLichfield

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Job Ref: DJPF1170

Role: Business Analyst – IT focused

Location: Basingstoke

Salary: up to £50,000

My client is looking for a Business Analyst to support the company with their business change. The successful candidate will have experience managing change in the development and implementation of new products and IT Change enhancements.

What will you be doing?

UAT and Regression testing including the design of test scripts
Understanding IT architecture and technology testing
Incident Management
Process mapping and identifying opportunities to improve and automate processes
Operations workflow management and daily delivery of key tasks including merchant set up process
Managing supplier delivery of change
Reporting and MI delivery

What experience will I have?

Understanding of Waterfall / Agile Methodologies
A desire for continuous improvement and quality in all system and control processes.

Be IT literate with a sound understanding of Excel (including VLOOKUP’s, pivot tables, sum if functions etc)
The ability to multi-task in a fast-paced environment and stay flexible in your duties

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Apr 19, 2018

Contact Centre Manager (Web Chat) - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1156
Job Title: Contact Centre Manager (Web Chat)
Job Location: Midlands
Salary: Up to £50,000+ bens

Reporting to the Customer Service Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in a cultural transformation and service delivery across the business.

Some of the responsibilities will include:

To ensure first-class customer experience in all interactions
Performance management of both team managers and team members, including driving a coaching culture and planning training programmes
Driving engagement and loyalty of employees, through development of reward schemes and recognition
To consistently review people and process to deliver operational efficiencies and customer excellence
To lead a team of web chat consultants
Develop and maintain effective working relationships will all internal / external stakeholders

The ideal candidate will have a passion for digital solutions, looking at customer journey and processes to bring in efficiencies across the contact centre as well as coaching and developing staff through process and cultural change. Must have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing process efficiencies, lean methodology, people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your
application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship

Apr 19, 2018

Customer Service Manager - Lichfield

Douglas JacksonLichfield

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Ref:                 DJKG1225

Job Title:         Customer Service Manager

Location:         London

Salary             £35k to £40k

My client is looking for an exceptional Customer Service Manager to manage a team of around 20 agents. They are looking for someone that is energetic and passionate about leading and developing the team.

TheRole

You will manage a small customer service team within the FMCG space. This role sits as part of the company’s wider business platform.

Build, manage, inspire and influence the team
Act as the main focal point between company and the client
Outstanding experience working with stakeholders internally and externally
Setting and reviewing KPI’s, SLA’s and following up on training
Develop strong productive relationships across the wider business

The Candidate

You will need to show a high degree of drive, enthusiasm, determination and a “can do” attitude within this fast paced and energetic organisation. Because of the nature of the client you need to show compassion and empathy and have experience working in a multi-skilled and multi-lingual environment.

Essential experience in managing/leading a contact centre
Experience in BPO and FMCG is desirable
Ability to conform and set targets

My client will invest in training and supporting your career and offer some great benefits.

This position would be suitable for an experienced Account Manager/Account Director or a Business Development Manager or Director that has a proven success within sales and account management – along with working in a challenging target and deadline driven environment. You will need to be hungry for success, energetic and dynamic to succeed in a competitive market place.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Apr 19, 2018

Data Analyst – 6 month contract - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1172

Role: Data Analyst – 6 month contract

Location: Warwick

Salary: up to £27,000 + benefits

My client is looking for a Data Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service.

What will you be doing?

Support the company in advancing its use of predictive analytics: data manipulation, text mining, finding out all influencing factors and prioritising them, statistical analysis, forecasting and modelling.
Complete complex data analyst with a variety of purposes for the business
Provide specifications for reporting
To perform adhoc analysis of data in order to find the root cause of problems.
To update, distribute and create new MI reports for the management team, including identifying and fixing errors in reports.

What experience will I have?

A high level of numeracy and the ability to extract and analyse data
The ability to use MS Excel and MS Access to an advanced level
Power BI, MS Azure ML and SQL Transact
Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
Experience of writing specifications and performing quality assurance on work of other data analysts.

Apr 19, 2018

Senior Data Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1171

Role: Senior Data Analyst

Location: Warwick

Salary: up to £30,000 + benefits

My client is looking for a Senior Data Analyst to support their Customer Service function. The successful candidate will perform analysis to create specifications and quality assure analysis which will provide Strategic Insights to facilitate the delivery of world class customer service.

What will you be doing?

Support the company in advancing its use of predictive analytics: data manipulation, text mining, finding out all influencing factors and prioritising them, statistical analysis, forecasting and modelling.
Complete complex data analyst with a variety of purposes for the business
Provide specifications for reporting
To perform adhoc analysis of data in order to find the root cause of problems.
To update, distribute and create new MI reports for the management team, including identifying and fixing errors in reports.

What experience will I have?

A high level of numeracy and the ability to extract and analyse data
The ability to use MS Excel and MS Access to an advanced level
Power BI, MS Azure ML and SQL Transact
Experience of communicating the processes of complex analysis to an audience with varying levels of understanding.
Experience of writing specifications and performing quality assurance on work of other data analysts.

Apr 19, 2018

Customer Service Manager (Nights) - Lichfield

Douglas JacksonLichfield

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Job Ref:           DJKG1224

Job Title:         Customer Service Manager (Nights)

Location:         London

Salary:             £50k to £55k

We have an opportunity to work for a high profile company within the travel and leisure industry. They are looking for a dynamic, energetic Customer Service Manager to join and lead the Cambridge team.

The Role:

To manage a busy, multi-skilled and multi-lingual contact centre that operates within the multi-channel function working on a B2B & B2C level.

Key Responsibilities

Manage Team Managers and an overall FTE of approximately 100.
Coach and upskill team managers to ensure exception customer service is delivered constantly.
Driving and promoting Customer Excellence.
Work closely with the senior management team in order to ensure the delivery of business goals and objectives.
Be an effective Change Manager and lead a team through periods of change.
Involved in the roll out of web-chat

The Candidate

This role will mean working night/late shifts’. They are looking for people that have experience in working these hours and managing a large contact centre team.

You will need to be able to step into this role and make a difference, working in a multi-channel environment. You will need to have managed large teams of 100 plus as a fte and be able to progress the contact centre team whilst consistently looking at the customer journey and experience working in a fast paced environment.

Experience in leading a multi-channel and multi-lingual team
Have a proven track record in delivering outstanding customer experience
Knowledge of change or transformation within a contact centre

Apr 18, 2018

Conseiller de Clientèle en Français – Webhelp, Porto - Porto

Webhelp PortoPorto

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Webhelp, leader européen dans le domaine de l’expérience client, s’appuie sur un réseau multicanal et multilingue de plus de 35 000 conseillers répartis dans 27 pays dans le monde et plus de 250 clients. Suite à une forte croissance au Portugal, Webhelp Porto recrute des conseillers clients pour une importante marque française en 2018.

Votre profil:
- Maîtrise de la langue française (maîtrise de l’oral obligatoire) ;
- Bonne compétences informatiques ;
- Proactif, dynamique, assidu et avec sens de responsabilité ;
- Excellente capacité de communication et d’argumentation ;
- Disponibilité immédiate.

Vos responsabilités:
- Gestion des demandes des clients ;
- Tenir le client informé de ses services ;
- Conseiller les clients sur la gamme de produits existants.

Notre offre:
- Salaire et primes motivants et attractifs ;
- Prime de signature ou logement gratuit pendant 1 mois;
- Prime transport ;
- Formation rémunérée et contrat de travail stable avec l’entreprise Webhelp ;
- Contrat de travail de 6 mois avec possibilité d’évolution en CDI ;
- Perspectives d’évolution et reconnaissance des collaborateurs ;
- Ambiance multiculturelle et décontractée avec espace de détente;
- Dimanches libres ;
- Entreprise située dans une zone calme de la ville de Porto avec des places de parkings à proximité.

En rejoignant Webhelp, vous ferez partie d’une entreprise stable avec une forte visibilité nationale et internationale.

Envoyez-nous votre CV avec la référence «TLFR» à :
Job.porto@pt.webhelp.com et lancez-vous dans un nouveau défi !

Apr 18, 2018

Medicare and Commercial Account Specialist - Remote - Boca Raton

ConvergentBoca Raton

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Description

Medicare Account Specialist - Government & Commercial Insurance Appeals and Reimbursement - REMOTE POSITION

Applicants must include salary requirements to be considered.

Convergent’s Boca Raton FL Insurance Department has an opening for a remote Account Specialist with expertise in Medicare and Commercial billing and reimbursement. Knowledge of Medicaid is a plus. This is an ideal opportunity for a healthcare professional looking for remote work. The successful candidate can work from anywhere in the country and report to our Boca Raton, FL offices.

Convergent employs a dedicated team of expert healthcare attorneys and Account Specialists who navigate the entanglements of the legal system to increase reimbursement rates for our client hospitals all over the country. We apply our advanced technology to calculate anticipated payment for claims in states with complex fee schedules, allowing us to accurately identify and appeal underpaid or denied claims. Our main goal is to assist hospital systems to strengthen their financial and clinical performance. We are also a leading provider of denial management, Workers' Compensation claims resolution, and appeals solutions.

Duties
Responsible for appealing Medicare denials, and possibly rebilling underpayments; turning them into payments and ensuring accurate reimbursement on all claims.

Follow up on outstanding claims and charges by contacting payers for status.

Account Specialists work a caseload of accounts and report directly to a Supervising Attorney or Supervisor.

Qualifications

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform all duties satisfactorily in a remote setting. The requirements listed below are representative of the knowledge, skill and/or ability required.

REQUIRED QUALIFICATIONS: Experience with Medicare, Commercial Payers as well as Medicaid affiliated products.
Strong ability to calculate and analyze expected reimbursement of the claim based on Medicare and Commercial Payer reimbursement methodology to identify underpayments, line denials, etc.
Knowledge of various healthcare plans:, Medicare, HMO, PPO, POS, Medicaid

Understanding of portals and sites used for verification, appealing, coding guidelines & billing.
Familiarity with CMS (Medicare & Medicaid) regulations & commercial payers.

Knowledge and understanding of CPT & HCPCS coding language as well as ICD-9 & ICD-10 knowledge
Knowledge and understanding of UB04 and EOBs/RAs
Strong analytical, problem-solving, and conflict resolution skills
Excellent oral and written communication skills
Working knowledge of medical terminology and abbreviations, and healthcare nomenclature
Maintain strictest confidentiality

EDUCATION/EXPERIENCE

Required
- Medicare Revenue Cycle: 2-5 years
- Healthcare Revenue cycle: 2-5 years
- High School graduate or equivalent is required.
- Preferred: Associates or Bachelor’s Degree

Hiring is contingent upon successful background check and drug screening.

Compensation: negotiable based on experience

IND123

Source: http://jobs.jobvite.com/convergent/job/oqAm7fwd

Apr 17, 2018

Forecasting Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJPF1168

Role: Forecasting Analyst

Location: Swindon

Salary: up to £32,000

My client is looking for a Forecasting Analyst to work within their resource planning team. The successful candidate will have experience with building capacity plans and budgets. The role is based multi-channel contact centre operation.

What will you be doing?

Short and long-term capacity planning
Lead and develop your team by optimising their skills
Utilise Activity Based Costing information into short term forecasts
Build an attrition model and plan for known staff attrition across all markets
Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts
Strategy development for changes in customer demand and expectations over the next 3 years
Work strategically with the business to drive efficiency

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Apr 17, 2018

Head of Sales - Lichfield

Douglas JacksonLichfield

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Job Ref:           DJJM1151

Role:               Head of Sales

Reporting to: Director of Sales and Marketing

Location:         Office Location – South East, however main base, home

Salary:            Up to £85,000 basic + commission & benefits (overall package 120k – 130k OTE)

An exciting opportunity to work for a company in a competitive market sector that are looking for a driven Head of Sales to join them due to expansion. A growing business, the company really are looking to gain a large amount of market share. The successful candidate will deliver results by Managing a team of National Account Managers and Relationship Managers across the UK.

Key Responsibilities

To provide significant input to development of sales staff, process and procedure, ensuring compliance with industry / corporate guidelines
To provide visible and clear direction to your team, ‘leading by example’ and carrying overall responsibility for departmental KPI’s / targets
To develop a high performance sales team, defining KPI’s / targets, providing first-class coaching and on-going support
To work collaboratively with the senior leadership team in pursuit of wider business objectives, providing accurate, weekly, MI with regard to departmental performance
To consistently review both operational practices and departmental performance, ensuring high performance is rewarded and under-performance is addressed
To manage all data records of all clients and prospects in-line with industry guidelines and corporate expectations

Apr 17, 2018

Insight Manager – Online Gambling - Lichfield

Douglas JacksonLichfield

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Ref:                 DJKG1223

Job Title:        Insight Manager – Online Gambling

Location:        Midlands

Salary             £50,000

An exciting new position has become available for a senior individual to take responsibility for strategic relationships with both internal and external stakeholders.

Based on your relationships, inside market knowledge and insight gathered, you will understand, interpret and translate trends and report upon the online gambling market.

You will have a good understanding of compliance, regulatory and policy across the gaming industry within the online space and bring your expert knowledge to advise and guide colleagues and stakeholders.

You will monitor and advise on product and innovation and make recommendations to develop and drive strategic thinking.

If you are interested to apply, you will need to have a good understanding of the online gaming and gambling markets from ideally an analytical, insight, compliance, regulatory, or policy background.

You will have excellent communication skills and the ability to report on and influence senior stakeholders.

This role will require occasional international travel.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Apr 16, 2018

Business Analyst - Vaughan

Upstream WorksVaughan

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Business Analyst - Professional Services

Upstream Works is an organization that is focused on delivery software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

Our Professional Services Team is currently looking for a Business Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.

What you'll do:

As a trusted advisor, elicit requirements from client business users and determine how to configure the solution to best meet their needs.
Deliver technical training modules of our product to end customers and partners.
Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
Provide accurate estimates for enhancements and integrations, and deliver on commitments.
Be the voice of the customer when working with interdepartmental teams.
Triage, prioritize and address defects that result from User Acceptance Testing, while managing customer expectations.
Supporting Project Management with status reporting, release planning, issue management, change management, customer communications, release notes, task assignments and team direction.
Translate customer’s business requirements into clearly defined tasks.
Be the Subject Matter Expert of Upstream solutions that our clients can rely on.

What you'll need:

University Degree in Business, Computer Science or related discipline
3+ years of experience gathering and analyzing business requirements, drafting functional designs and delivering technical solutions preferably in a Contact Center environment
Customer focused with a high degree of professionalism and ability to set clear expectations on project deliverables
Solutions focused with a track record of taking initiative to find the best solution
A technical aptitude and eagerness for continued learning
An ability and willingness to write clear, concise documentation
Experience in an agile environment an asset
Able to learn quickly and easily adapt to a wide variety of challenges
Willingness and experience working within a flexible and collaborative team environment
Strong communicator with demonstrated confidence and active listening skills

We offer a competitive salary and benefits. We are located at 8000 Jane St in Vaughan, near Hwy 7. The office is easily accessible by car or transit (both TTC and York Regional Transit). More information about Upstream Works is available at www.upstreamworks.com.

Interested candidates may apply by responding to this job posting only.

And who are we?

At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

We are a group of dedicated, hard-working, family-friendly, close-knit people who enjoy Holiday parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.

Source: http://www.upstreamworks.com/company/careers/

Apr 13, 2018

Infrastructure Analyst - Vaughan

Upstream WorksVaughan

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Infrastructure Analyst - Professional Services

Upstream Works is an organization that is focused on delivery software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

Our Professional Services Team is currently looking for Infrastructure Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.

What you'll do:

Lead the conceptual and logical design of infrastructure environments across a wide range of client infrastructure configurations.
Leverage your knowledge of our product and technical expertise to derive an optimal solution.
As a solutions expert, collaborate with our client’s IT departments and determine how to configure the solution’s infrastructure to best meet their needs.
Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
Providing technical guidance for business decisions relating to infrastructure design and ensuring that technical deployment adheres to functional specification.
Communicate design choices and clearly explain impact of design choices in technical and business terms to customer.
Evaluate and provide guidance on VM server sizing based on customer environment and requirements.
Design and create network diagrams that include firewall, load balancer, reverse proxy, VM and data traffic flow.

What you'll need:

University Degree in Computer Science or related discipline, or equivalent experience
5+ years of working experience in developing infrastructure architecture, with strong knowledge of principles and best practices in networking architecture and MS SQL infrastructure.
Provide advice, guidance and consultancy to internal and external stakeholders
5+ years of relevant experience working with the following: Networking, VMware, SAN, Load Balancers, Reverse Proxies, Active Directory. This list goes on and on. But it doesn’t intimidate you one bit.
Experience in an agile environment an asset
An ability and willingness to write clear, concise documentation
Solutions focused with a track record of taking initiative to find the best solution
You are truly, and deeply in love with technology. You have spot-on problem solving instincts and you continue to learn new technologies at super speed.
Excellent technical, problem solving and troubleshooting instincts
A track record of continued learning
Able to learn quickly and easily adapt to a wide variety of challenges
Willingness and experience working within a flexible and collaborative team environment
Strong communicator with demonstrated confidence, technical aptitude, and active listening skills

Apr 13, 2018

Customer Experience Analyst - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1152

Job Title: Customer Experience Analyst

Job Location: Reading

Salary – Up to £35,000+ bens

Reporting to the Senior Customer Experience Analyst, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the Customer Journey across the business.

Some of the responsibilities will include:

To build and maintain solid long-term relationships with internal stakeholders
To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
To strive for the ongoing improvement and optimisation of the customer journey and performance of your department, creating the foundation for future growth
Project management of campaigns from set up to completion
Ensure that Customer experience is embedded throughout the culture of operations through observation and analysis

The ideal candidate will have a passion for the customers experience and journey at the heart of any process, have experience of using agile and lean thinking when looking at customer journey and process. Individuals with excellent communication skills, who can cite significant experience of managing stakeholder relationships, change and making commercial decisions, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

Apr 12, 2018

Customer Experience Manager - Lichfield

Douglas JacksonLichfield

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Job Ref: DJJM1152

Job Title: Customer Experience Manager

Job Location: Reading

Salary – Up to £35,000+ bens

Reporting to the Senior Customer Experience Manager, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the Customer Journey across the business.

Some of the responsibilities will include:

To build and maintain solid long-term relationships with internal stakeholders
To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
To strive for the ongoing improvement and optimisation of the customer journey and performance of your department, creating the foundation for future growth
Project management of campaigns from set up to completion
Ensure that Customer experience is embedded throughout the culture of operations through observation and analysis

Apr 10, 2018

Customer Experience Manager - Lichfield

Douglas JacksonLichfield

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To build and maintain solid long-term relationships with internal stakeholders
To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
To strive for the ongoing improvement and optimisation of the customer journey and performance of your department, creating the foundation for future growth
Project management of campaigns from set up to completion
Ensure that Customer experience is embedded throughout the culture of operations through observation and analysis

Apr 10, 2018

Customer Service Advisors -

Echo Managed Services

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Walsall, West Midlands

Closing date April 27th 2018

Salary
15,789.71

37.5
Hours

5.0
Positions Available

CUSTOMER SERVICE ADVISORS

PERMANENT POSITIONS. FULL TIME (TO INCLUDE EVENINGS & WEEKENDS)

Salary: £15,789.71 plus Company benefits

Location: Green Lane, Walsall

Echo Managed Services is a part of South Staffordshire PLC who provides customer led solutions for its clients. We recognise that it is through the expertise, knowledge and understanding of our people that enables us to deliver an enriched customer experience. We value our people to ensure they get all the support, training and motivation they need to be successful. We have a first class training programme and a clearly defined career pathway – if you are willing to work hard, we are ready to help you progress.

We have a number of opportunities for customer service individuals who have the desire to succeed and who thrive in a target driven environment. Working in our inbound Contact Centre Team you will deliver an excellent level of customer service that exceeds expectations and puts each customer at the heart of everything we do. You will deal with a wide range of customer queries from taking payments and setting up direct debits to answering questions about their bills. Our career pathway develops each individual to deal with more complex queries and calls as they grow and gain more knowledge and experience.

To be successful you will be an excellent listener with the ability and flexibility to adapt to each customer’s needs. You will be an articulate individual with strong communication skills and the ability to build rapport with a wide range of customers. Whilst a background in Customer Service is desirable, if you have a strong understanding of what excellent customer service entails, coupled with a desire to excel in a customer service environment, then we want to hear from you. You will have GCSE’s (or equivalent) in Maths and English, alongside knowledge of Microsoft packages.

If you believe you can make a real difference to our customers then we can offer an opportunity with excellent training to kick start and / or further develop your career in Customer Service.

The Contact Centre covers a working window of 7am to 8pm Monday to Friday. Operation hours for weekends are 8am to 4pm and you will be required to work varied shift patterns during these hours including some weekend and bank holiday work.

Should your CV be shortlisted you will be required to complete a brief telephone assessment with one of our team. You will be advised after this assessment if you have been successful and will be invited to interview. Please include with your CV or Covering Letter details of your current notice period.

Source: https://www.echo-ms.com/careers/customer-service-advisors

Apr 9, 2018

Rapid Business Support Coordinator -

Echo Managed Services

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Walsall, West Midlands

Closing date April 24th 2018

Salary
Circa £19,500 (dependent on experience)

37
Hours

1
Position Available

Echo Managed Services, provides specialist contact management services to a range of public and private sector organisations. Our specialist sectors are utilities, government and media. We also own the market leading water customer care and billing system, RapidXtra.

An opportunity has arisen for the above position within the Rapid Team based at Walsall, reporting to the Project and Resourcing Manager.

Key Responsibilities:

Interact with clients to facilitate and control the change request process including quotations and liaising with the finance function on the receipt of purchase orders and maintenance of the order book.
Support the Project and Resourcing Manager with continuous improvements across the Business Change process.
Support the Project and Resourcing Manager in maintaining the Resource Model spread sheet and work plan for both on and offshore resource.
Collation of documentation and delivery of administration for Weekly Checkpoints ensuring a presentable format is set and produced to the Resource and Planning Manager weekly.
Carry out quality checks on CCQs, FRS’ and MODs database. Information and data will require cross referencing.
Provide administration updates and maintenance of internal systems namely SharePoint, Databases and Client portal.
Provide administration support for completion of the MI Reports.
Time sheet collation and quality checks.
Support management team to implement training sessions.
Administer of Rapid User Group Meetings this will include tasks such as diary management, room bookings, minute taking and occasionally organising catering
Administer client portal checking, updating and amending Client trackers weekly to ensure accurate data is available. Accurate status updates to be reflected.
Control and manage the administration of Licence Request Process
Maintain administration and update the change sub-processes of quality documentation
Administer and maintain asset register
Liaise with Group IT for Hardware, Software and Network Access.
Support team leaders with the on boarding of new starters.

Experience:

Proficient in Microsoft tools, Word and Excel Experience in Microsoft Project desirable
Excellent Excel spread sheet knowledge and experience required to include the use of complex formulas, Lookups and pivot tables

Skills:

Strong communication and interpersonal skills, with the ability to work effectively with all teams
Good motivation and time management skills
Ability to produce quality work to deadlines

Personal Characteristics:

Professional
Enthusiastic
Flexible
Team player
Willingness to learn

Qualifications:

A-Levels

If you are interested in applying for this position then please send in your CV and covering letter to iwanttowork@echo-ms.com.

Source: https://www.echo-ms.com/careers/rapid-business-support-coordinator-internal-only

Apr 9, 2018

Researcher - Developer -

Phonexia

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Researcher - Developer

Published: 2018-04-09 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/04/09/researcherdeveloper/

Apr 9, 2018

Key Account Manager - Draper

ConvirzaDraper

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Benefits Offered

Vision, Life, Dental, 401K, Medical

Employment Type

Full-Time

Why Work Here?

“Showcase your skills as you develop new ones in a fast-paced and exciting tech industry.”

JOB CODE: CSV-180409-AM

OVERVIEW OF THE POSITION:

Convirza is looking for talented, capable, and energetic people to help it grow at this important time in its development. The Key Account Manager works with a varying client base, from small to mid-sized clients all the way up to top tier resellers, providing them unprecedented campaign management, uncovers new sales challenges/markets and developing opportunities for growth in our Marketing and Analysis business. You will provide sales and support service to customers, including diagnosis, quotations, data analytics, data analysis, proposals, PowerPoint presentations, speaking engagements and sales support

This position will be located at our company headquarters in Draper, Utah.

RESPONSIBILITIES & DELIVERABLES:

Provide sales and support services to customers, including diagnosis, quotations, and proposals
Develop business relationships from initial implementation, customer research and after sales support
Provide key insights of clients needs and wants after campaign is running
Able to run analytics and provide feedback and analysis on efficiencies and provide specialized reporting
Develop plans and communicate with Key Executives of potential project advancements and Key Performance Indicators
Work with assigned Sales Executives and Implementation teams in supporting and building these larger opportunities (Customers) for aftermarket requirements, when needed
And other duties as assigned

REQUIREMENTS:

Must haves for this role include:

Business Development skills
Sales acumen
Sales Support and Diagnostic skills
Analytics and Analysis capabilities
Marketing and Advertising experience
Speaking Skills
Project Management Skills
Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.

Successful applicants will possess the following:

Proven record of Key Account Management success, preferably in the Advertising, Marketing, B2B, and/or SaaS industries
Industry Knowledge a Plus but not required
Data Analysis/Analytics understanding and communication
Success in providing detailed reports for clients and executives
Speaking in front of small and large groups
Multi-tasker
Able to work in a fast paced environment.

Successful candidates will also have:

A strong customer focus
A strong work ethic, with the ability to work independently
A solid business background
Project Management aptitude and sales skills
Bachelor degree or equivalent experience in a related field
Excellent written, verbal, and presentation skills
Computer literacy, with the ability to learn new programs
Strong Excel Skills
Marketing and Advertising experience a plus
Some travel may be required as needed

COMPENSATION

Salary and Commission/Bonus is commensurate with your experience.

Benefits include paid vacation, holidays (Christmas day through the end of the year is our favorite Holiday), health insurance, optional 401K with match, optional dental, optional vision, and more.

Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/key-account-manager-510caeb3?same_org_id=1&widgetlink=1

Apr 9, 2018

Technical Support Representative - Draper

ConvirzaDraper

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Benefits Offered

Medical, Vision, 401K, Life, Dental

Employment Type

Full-Time

Why Work Here?

“Showcase your skills as you develop new ones in a fast-paced and exciting tech industry.”

CS-180409-TSR

OVERVIEW OF THE POSITION:

Convirza is looking for talented, capable, and energetic people to help us grow at this important time in our development. To help us achieve our planned growth, we are looking for a Technical Support Representative to help us better serve and support our clients. This individual must be pleasant on the phone, be able to develop a thorough understanding of our products and services, be technically minded, and be able to think and act quickly and accurately. This position will work out of our Draper, Utah Office.

RESPONSIBILITIES & DELIVERABLES:

The Technical Support Representative at Convirza will:

Respond in a timely manner to phone and email inquiries from internal and external clients
Provide customers with training, as needed, in how to better use our award-winning call tracking platform
Identify and facilitate resolution of any customer issues acting as roadblocks to customer satisfaction
De-escalate issues while delivering difficult messages to customers in a way the creates a positive customer experience
Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue
Assist customers with product setup
Identify new ways that existing customers can use our services and champion them to the appropriate Account Manager as needed
Assist with identifying product defects and reporting them to the Product Management team
Act as coordinator on customer services for multiple Convirza internal departments such as sales, account management, billing, product management and development. Responsible for acting as customer advocate
Maintain high quality performance metrics including average handle time, days to resolution, and touches to resolution
And other duties as assigned

REQUIREMENTS:

4+ years phone and email technical experience
High School diploma or equivalent required. Bachelor’s Degree in a related discipline preferred
Excellent verbal and written communication skills
Ability to resolve sometimes complex problems using analysis of data from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent
Leadership: This role does not directly manage others but is responsible for coordinating the work of others. Must be able to lead others and delegate work at times as needed
Comfort with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties
Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary
Experience with SalesForce and/or Service Cloud a plus
Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, Google Analytics, Google AdWords are all helpful but not required

Benefits include: Unlimited PTO Time, 9 Company Paid Holidays, Stock Options, Health Insurance, Optional 401K with up to 2.5% Match, Optional Dental, Optional Vision, and more

Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/technical-support-representative-1ebc5512?same_org_id=1&widgetlink=1

Apr 9, 2018

Bilingual Customer Service Representative (English/Spanish) - Houston

ConvergentHouston

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Description

Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

Call debtors to secure payments on past due accounts
Miscellaneous duties as assigned
Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

Fluent in Spanish
High School diploma or equivalent
FDCPA knowledge preferred
Type at least 35WPM
Professional phone etiquette
Solid negotiating skills
Ability to multitask
Strong interpersonal and integrity
Positive attitude
Ability to problem solve
Maintain confidentiality

Physical Requirements:

Remain in a stationary position 95% of the time
Occasionally move about inside the office to access office machinery etc.
Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
Must be able to exchange accurate information over the phone and in person

Source: http://jobs.jobvite.com/convergent/job/oeLi7fw8

Apr 9, 2018

Call Center Representative - Houston

ConvergentHouston

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Description

1+ years collections and/or call center experience
Ability to sit or stand at your desk for at least 90% of you work day
Must be flexible to work between the hours of 6:00am and 9:00pm
Stable work history
Clean background
Required to type 25 WPM or more
Cannot request time off during first 90 days
Available for overtime
Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Knowledge and Skills:

High School Diploma/GED
Excellent interpersonal skills and integrity
Professional phone etiquette
Positive attitude
Ability to solve problems
Work well in a team/competitive environment
Negotiating skills
FDCPA knowledge is a plus

*CB
IND123

Source: http://jobs.jobvite.com/convergent/job/o2Li7fwW

Apr 9, 2018

Collections Representative - Houston

ConvergentHouston

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Description

1+ years collections and/or call center experience
Ability to sit or stand at your desk for at least 90% of you work day
Must be flexible to work between the hours of 6:00am and 9:00pm
Stable work history
Clean background
Required to type 25 WPM or more
Cannot request time off during first 90 days
Available for overtime
Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Knowledge and Skills:

High School Diploma/GED
Excellent interpersonal skills and integrity
Professional phone etiquette
Positive attitude
Ability to solve problems
Work well in a team/competitive environment
Negotiating skills
FDCPA knowledge is a plus

*CB
IND123

Source: http://jobs.jobvite.com/convergent/job/o7Li7fw1

Apr 9, 2018

Customer Operations Manager - Lichfield

Douglas JacksonLichfield

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Job Ref:           DJKG1222

Job Title:         Customer Operations Manager

Location:         Kent

Salary:             £59k to £66k (plus bonus and company benefits)

This is a fantastic opportunity for an experienced Customer Operations Manager to steer the needs of the customer with the needs of the business, delivering an agile and flexible way of treating each customer as an individual.

The Role

The main responsibility is to demonstrate and understand the needs of the managers and to be able to coach and develop them to showcase “Best in Class”. To collaborate with the management team and the company’s stakeholders on change and transformation.

Review and oversee the KPI and SLA agreements
Developing, leading and managing the teams
Able to drive service culture and improve communication across the wider teams
Evolving the Customer Experience
Build and maintain stakeholder relations

The Candidate

My client is looking for a natural leader and influencer that can work alongside the Customer Management Team to realign the business strategy across the customer service and experience function. Ensuring the promotion of my clients; vision and values and what this means to the individual or teams.

Experience in leading large operations across different functions of a business
Able to manage multiple projects and timeframes
Experienced in Customer Operations and Multi-Channel Customer Support

Apr 9, 2018

Elite Brand Ambassador - Piscataway

VIPdesk ConnectPiscataway

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Description

The Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via phone, email, and chat. The Elite Brand Ambassador will assist Chanel’s customers with all aspects of customer service including the placement of orders, general customer service assistance and escalated issues across three lines of business: Fragrance & Beauty, Watches & Fine Jewelry, and Fashion. The Elite Brand Ambassador will utilize a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world-class customer service to their customers.

This position is located in Piscataway, New Jersey. Candidates must reside in New Jersey within reasonable commuting distance of office location. This position also requires 4-6 mandatory training sessions at Chanel boutiques and training facilities throughout the year.

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.

Handle customer service inquiries with sophistication for Chanel customers via phone, email, and chat.
Provide warm, personable, professional and courteous service at all times.
Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel and proud to represent the brand.
Provide service in a manner that takes the service one step further, by engaging in fact finding to ensure you are solving all of the customer needs.
Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
Confident and driven to find solutions to customers issues
Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
Thrive in an environment with high performance standards.
Communicate with customers and exhibit genuine empathy when appropriate.
Embrace the commitment to customer service and nourishes brand loyalty.
Ability to accurately document customer interaction details accurately.
Applies high-quality customer service guidelines while servicing customers.
Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
Other duties as assigned.

Job Requirements:

Ability to work in the Piscataway, NJ office; Monday – Friday, 9:00 am – 6:00 pm ET
Resident of New Jersey
Must have the ability to travel to Chanel boutiques or training centers for trainings 4-6 times per year.
Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.
Ability to telework approximately 15 times per year from a noise-free, distraction-free secure home office.

Job Qualifications:

Previous in-store retail experience ideally in luxury retail.
Have a genuine passion for fashion, fragrance, cosmetics and luxury goods in general.
College degree preferred.
Have experience with luxury brands and serving affluent customers.
Excellent verbal and written communication skills.
Experience and proven success in customer service in a luxury environment preferred.
Chat experience preferred.
Flexible, adaptable and willing to take on new things.
Desire to keep learning.
Very professional, calm.
Strong computer and internet skills. Able to learn quickly in a technical environment.
Working knowledge of Microsoft Office programs.
Able to type at least 35 words per minute with excellent spelling and use of grammar skills.
Able to use effective and probing questioning and listening techniques to identify customer needs.
Polite, friendly and knowledgeable phone demeanor.
Highly adaptable, self-motivated and self-disciplined.
Able to learn and work independently and exhibit ownership as well as in a team environment.
Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
Able to successfully pass a credit, criminal and employment reference security check.
Able to work within the given availability outlined above.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Source: http://jobs.jobvite.com/vipdeskconnect/job/otWj7fwz

Apr 9, 2018

Spanish/English Call Center Professional - Renton

ConvergentRenton

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Description

Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

Call debtors to secure payments on past due accounts
Miscellaneous duties as assigned
Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

Fluent in Spanish
Must be 18 or older to apply
High School diploma or equivalent
Type at least 25WPM
Professional phone etiquette
Solid negotiating skills
Ability to multitask
Strong interpersonal and integrity
Positive attitude
Ability to problem solve
Maintain confidentiality

Physical Requirements:

Remain in a stationary position 95% of the time
Occasionally move about inside the office to access office machinery etc.
Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
Must be able to exchange accurate information over the phone and in person

*CB
IND123

Source: http://jobs.jobvite.com/convergent/job/ofOi7fwc

Apr 9, 2018

Inbound Reps needed IMMEDIATELY for AWWC and our NEW program PROGREXION! - Augusta

Access WorldwideAugusta

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Access Worldwide & Progrexion

We are looking for 20 - 25 customer service representatives who will be responsible for providing information about Progrexion programs and services in regards to repairing customers credit reports.

Access Worldwide offers a very competitive starting wage plus great incentives. We offer a fun work atmosphere with opportunities for career advancement.

Hourly Wage:
$12.00 / hour + a potential for commission

Training Start Date:
April 30, 2018

Training Hours:
Monday - Friday 9:00 am - 5:30 pm (4 weeks)

Production Schedule:
Monday, Tuesday, Friday & Saturday 9:30 am – 8:00 pm or
Monday, Tuesday, Friday 11:00 am - 9:30 pm & Saturday 10:30 am – 9:00 pm

Principal Duties and Responsibilities:

Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue with you about their service-related issue.
Use probing questions to help the customer understand their needs and provide a solution to meet those needs.
Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry.
Acts as the customer’s advocate in solving their service-related issues.
Maintain composure and use proper de-escalation techniques when handling stressful situations.
Achieve productivity standards and goals while maintaining the highest level of customer service.

Education & Professional Certifications:
High school diploma or equivalent experience.

Candidate Profile:

Project a professional image.
Strong customer service focus with a drive to solve problems.
Enjoys the service industry and thrives to help people.
Excellent listening skills.
Able to articulate a vision of an activity or expectation.
Detail-oriented.
Polite, patient, and empathetic.
Experienced in de-escalation.
Able to communicate clearly and concisely; uses appropriate vocabulary and grammatically correct sentences.
Ability to compose a business letter or paragraph with accurate spelling and correct usage of basic grammar and punctuation skills.
Use proper phone and email/letter etiquette.
Complete and pass a pre-hire assessment reviewing basic concepts of mathematics, reading, writing and basic computer literacy in Outlook, Internet Explorer and Excel.
Keyboarding minimum of 30 WPM.
Ability to multi-task.
Able to operate general office equipment including company telephone system.
Ability to work shifts, weekends and holidays; understands the importance of punctuality and attendance.
Able to demonstrate uncompromising adherence to ethical principles. Able to demonstrate honesty in all actions, admit and correct mistakes promptly. Able to assume full responsibility and accountability for own actions.
Able to adapt to shifting priorities, multiple demands, ambiguity and rapid change. Able to develop new approaches to work systems or problem-solving. Able to maximize use of available resources to achieve the best results consistent with company objectives.
Employment is contingent upon the results of a background and drug test.

Environment, Physical & Other Requirements:

Ability to perform light hand activity work at a computer/telephone station in an office environment.
Position is primarily sedentary.
May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees.

Benefits:

Medical/Dental/Vision benefits after 60 days of employment
Vacation Accrual
Short Term Disability Insurance
Life Insurance
Direct Deposit available
On-site Fitness Center; FREE to employees
Business Casual Dress Code & Jeans Day on Friday
Excellent opportunity for growth
Referral Bonus's

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration.

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021
jcarey@accessww.com

Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10835365

Apr 6, 2018