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Resource Planning Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJPF1245 Job Title: Resource Planning Manager Location: Derby, Nottingham, Sheffield Salary: £40,000 per annum Employment Type: Permanent This is an exciting opportunity for a Resource Planning Manager to make the planning function their own. You will manage a small team of specialists to ensure that the right people are in the right place at the right time and ensure excellent customer service can be achieved at all times. Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 21, 2019 |
Inbound Reps needed for Access Worldwide & PODS - Augusta |
Access WorldwideAugusta |
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Access Worldwide & PODS We are looking for 12-15 agents who are responsible for assisting customers with their moving and storage needs via a consultative service process. Coordinates the scheduling of customer events and updates to customer records, providing timely service solutions in an efficient manner without sacrificing the customer experience. Takes inbound calls from customers, and makes outbound calls as necessary. Support the Sales Team on overflow sales volume as necessary. Provide customer with a “world class experience”, regardless of whether they use our service or not. Access Worldwide offers a very competitive starting wage, a strong commission plan, along with great sales incentives. We offer a fun work atmosphere with opportunities for career advancement. We are looking for English speaking as well as French speaking customer service reps!! Hourly Wage: $12.00 / hour + commission Training Start Date: March 11, 2019 Training Hours: Monday - Friday 9:00 am - 5:30 pm (14 business days) Production Schedule (schedules will fluctuate day to day): Days of operation: Monday - Sunday Hours: Monday - Friday w/ Rotating Sunday 1:00 pm/1:30 pm - 9:30 pm/10:00 pm Principal Duties and Responsibilities:
High school diploma or equivalent experience. Candidate Profile:
Environment, Physical & Other Requirements:
Jasmine Carey Human Resource Manager Access Worldwide Communications 207-703-1021 jcarey@accessww.com Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=11952241 |
Feb 20, 2019 |
Outbound Sales Reps Needed for Access Worldwide & Spectrum - Augusta |
Access WorldwideAugusta |
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Access Worldwide & Spectrum We are looking for business to business outbound sales associates to sell telecommunications services (Internet / Telephone and Video Services). As an Outbound Sales Associate, you will be responsible for identifying and servicing the needs of customers through making outbound sales calls, building rapport, and recommending new services to prospects and customers on existing accounts. Access Worldwide offers a very competitive starting wage, a strong commission plan, along with great sales incentives. We offer a fun work atmosphere with opportunities for career advancement. Hourly Wage: $12.00 / hour + commission Training Start Date: March 18, 2019 Training Hours: Monday - Friday 9:00 am - 5:30 pm Production Schedule (one of the following): Various Shifts Monday - Friday ranging from 8:30 am start - 6:30 pm end Dimension & Scope: Interface with customers via outbound calls for the purpose of selling new services to prospects and customers on existing. Principal Duties and Responsibilities:
Education & Professional Certifications: High school diploma or equivalent experience. Candidate Profile:
Environment, Physical & Other Requirements:
If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration. Jasmine Carey Human Resource Manager Access Worldwide Communications 207-703-1021 jcarey@accessww.com Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=11952238 |
Feb 20, 2019 |
Business Analyst - |
Echo Managed Services |
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Walsall, West MidlandsClosing date March 15th 2019 Salary Dependent upon experience </div > 37 Hours 1 Position Available Echo Managed Services have led the development of utility billing software for over 15 years. With over one third of the UK’s water companies using our platform to generate bills and manage their customers, we have built a wealth of in-house knowledge and expertise. Our focus in now on the future as we proudly launch Aptumo, our SaaS billing solution built in SalesForce that applies our expertise beyond water and outside of the UK. As a successful candidate, you’ll be joining our UK implementation team reporting the Head of Product Change. Your time will be split between our Walsall HQ and clients' sites. With support from our product and data experts at our software development team in Noida you’ll be given the opportunity to learn everything we know about delivering Utility billing, software delivery and more. After that, who knows where your career with Echo Managed services could take you? Skills and Experience
Responsibilities
To apply for this role please send your CV to IWantToWork@echo-ms.com before the closing date. Source: https://www.echo-ms.com/careers/business-analyst-3 |
Feb 19, 2019 |
Head of Digital and Change (Marketing) - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJJM1207 Job Title: Head of Digital and Change (Marketing) Location: London Salary: Up to 100k + bens and bonus Job type: 12 month fix term contract An exciting opportunity for a Head of Digital and Change has presented itself, to work within an organisation undergoing a major Marketing and communications change and transformation programme! This role would report into the Marketing Director and specifically look at the digital aspect of transformation and change within the marketing function. The organisation are looking to invest into their digital offering and achieve omni channel marketing. The successful candidate must be able to evidence thorough experience within change and transformation specifically looking at user experience (UX), developing automation and website to give a more rounded positive digital marketing strategy. Some responsibilities for the role will include:
If you are interested in applying for this position you will need proven experience of achieving great results by leading a marketing function in a customer centric environment. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship. |
Feb 15, 2019 |
Programme Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJRL1046 Job Role: Programme Manager Job Type: Permanent Location: Yeovil, Somerset, South West Salary: Up to £50,000 + Excellent Benefits + Flexible part home working A South West based not for profit charitable organisation are currently looking to recruit a Programme Manager who can build and maintain a clearly defined project management framework. This person needs to support and guide project managers across the organisation. . This person needs to support and guide project managers across the organisation. As Programme Manager you will be experienced with a great record of managing multi-disciplined projects in a dynamic environment. This is a new role which will provide an opportunity to establish a new approach towards enhanced programme oversight. You will be proactive in your approach when providing timely and accurate MI programme reporting to the board ensuring all aspects of project management governance is in place. The successful candidate will:
The company invest heavily into their staff and the wellbeing of their employees. They offer an extensive benefits package which includes: Contributory Pension, Private Healthcare, 26 days holiday entitlement + bank holidays, Possible agile working and Flexi Time and Free parking. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 15, 2019 |
Payroll Specialist - Doral |
InktelDoral |
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Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you. Our dynamic Operations Team is currently in search of Payroll Specialist. Responsibilities:
Requirements:
Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*074C8CE563DE0711 |
Feb 14, 2019 |
Forecasting Analyst - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJPF1242 Job Title: Forecasting Analyst Location: Midlands Salary: £38,000 Employment Type: Permanent As the Forecasting Analyst, you will Support the Operations ensuring they have the right people in the right place with the right skills, delivering a quality service that delights the customer. You will be responsible for Forecasting the Contact Centre demand. Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 14, 2019 |
Forecasting Analyst - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJPF1244 Job Title: Forecasting Analyst Location South West/Midlands Salary: £27,000 Employment Type: Permanent As the Forecasting Analyst, you will Support the Operations ensuring they have the right people in the right place with the right skills, delivering a quality service that delights the customer. You will be responsible for Forecasting the Contact Centre demand. Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 14, 2019 |
Resource Planning Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJPF1243 Job Title: Resource Planning Manager Location South West/Midlands Salary: £40,000 Employment Type: Permanent As the Resource Planning Manager, you will Support the Operational Strategy by ensuring the business has the right people in the right place with the right skill, delivering a quality service that delights the customer. You will manage the Resource Planning team to ensure delivery of long, medium and short term plans. Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 14, 2019 |
Financial Analyst, Financial Planning & Analysis - Santa Monica |
CallFireSanta Monica |
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EZ Texting�s financial analyst position is a great opportunity for a professional with a strong analytically driven background who thrives in a fast-paced, results oriented environment. The Financial Analyst role will be responsible for preparing key analyses surrounding the EZ Texting business and requires strong analytical and auditing capabilities for accurate financial reporting and presentations. The individual must have strong oral and written communication skills and be comfortable in a data-driven company as they will be pulling and aggregating data from multiple sources to help craft action-oriented decisions. The successful candidate will be a self-starter with attention to detail who can think clearly, analyze quantitatively, problem solve and prioritize. This role will report into the Director of Financial Planning & Analysis. Qualifications:
Duties and Essential Job Functions:
Handle any other activities or tasks deemed necessary and appropriate by the Director of FP&A and/or CFO. Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=968983&&&nohd#job |
Feb 14, 2019 |
Product Manager - Santa Monica |
CallFireSanta Monica |
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EZ Texting is looking for an experienced Product Manager who is passionate about building solutions that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company�s vision and strategy. Responsibilities:
Requirements:
Benefits:
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=973982&&&nohd#job |
Feb 14, 2019 |
Customer Service Advisors 24/7/365 - Internal Only - |
Echo Managed Services |
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Walsall, West MidlandsClosing date February 22nd 2019 Salary Up to £12.45 per hour 37.5 Hours 8.0 Positions Available Permanent Positions 24/7/365 shift patterns with varied day and night shifts. Echo Managed Services is a part of South Staffordshire PLC who provides customer led solutions for its clients. We recognise that it is through the expertise, knowledge and understanding of our people that enables us to deliver an enriched customer experience. We value our people to ensure they get all the support, training and motivation they need to be successful. We have a first class training programme and a clearly defined career pathway – if you are willing to work hard, we are ready to help you progress. We have a number of opportunities for customer service individuals who have the desire to succeed and who thrive in a target driven environment. Working in our inbound Contact Centre Team you will deliver an excellent level of customer service that exceeds expectations and puts each customer at the heart of everything we do. You will deal with a wide range of customer queries from taking payments and setting up direct debits to answering questions about their bills. Our career pathway develops each individual to deal with more complex queries and calls as they grow and gain more knowledge and experience. Key Responsibilities:
Hours:
Experience:
Skills:
Personal Characteristics:
Qualifications:
Please send your CV and covering letter to iwanttowork@echo-ms.com Source: https://www.echo-ms.com/careers/customer-service-advisors |
Feb 13, 2019 |
CAD Schematic Technician - |
Echo Managed Services |
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IndiaClosing date February 26th 2019 Salary Dependent upon experience 40 Hours 2.0 Positions Available Key Responsibilities and Accountabilities:
Person Specification Essential requirements:
Desirable skills:
If you would like to apply for this role please send your CV to IWantToWork@Echo-MS.com by the closing date. Source: https://www.echo-ms.com/careers/cad-schematic-technician |
Feb 12, 2019 |
Data & Analytics Developer - |
Echo Managed Services |
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IndiaClosing date February 26th 2019 Salary Dependant upon experience </div > Full Time Hours 1 Position Available Data & Analytics Developer (QlikView, MS Power BI) As a Data & Analytics developer you will have the responsibility of servicing the data and reporting requirements demanded by the business. The role requires a complete understanding of the numerous in-house and 3rd party systems and how they relate to each other. With this knowledge the developer will resolve incidents, service requests and deliver related projects with accurate reports, dashboards and visualisations in a timely manner. The developer will have various business intelligence tool at their disposal including QlikView and Power BI. They will be required to complete the necessary documentation to maintain our ISO accreditation. From time-to-time the developer will be required to respond to issues with server performance and will be required to perform system administration tasks on the reporting application and web servers. The developer will be required to communicate with customers within the business in an effective and professional manner. Experience
Skills
If you are interested in applying for this position please email your CV and covering letter to HR at Echo Managed Services Ltd on iwanttowork@echo-ms.com Source: https://www.echo-ms.com/careers/data-analytics-developer |
Feb 12, 2019 |
Partner Manager/Contract Manager/Performance Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJMA1790 Role: Partner Manager/Contract Manager/Performance Manager Location: South East (mix of HOME/Office Base – London) Salary: £35-42,000 base, bonus and bens Job Type: Permanent This is an opportunity to join this membership-based organisation for an experienced customer service and operations professional who is used to working with third party partners, outsourced, or third-party suppliers to ensure the successful contract management. This is a proactive role for an individual who has excellent stakeholder management and communication skills, able to use Excel to develop robust and insightful reporting. You will be responsible for the delivery, management and continuous improvements of the contracts, KPI’s SLA’s and service delivery. By taking a proactive empowered approach, you will identify areas which can be enhanced, and performance increased and work with internal and external stakeholders to develop and drive change to deliver these outcomes. You will be responsible for delivering activities and services, maximising operational success through proactive planning and forecasting activities. Implementing improved workflows to support successful You will be the primary point of contact to and from the service providers, joint ventures, shareholders and customers. Act as the primary business partner to the business units/departments and stakeholder when required and ensure that all customer expectations are met. You will be responsible for implementing a strategic, commercially focused and service driven approach; ensuring continual service and financial improvements are realised, measured and shared. Regularly review service level agreements against performance, identifying areas for improvement and working with key stakeholders to deliver agreed SLA objectives. Effectively run the contract governance, assuring all contractual obligations, regulatory and statutory requirements are observed and met. Own the communication process and ensure timely, concise and effective communication with the business for service outage, interruption and/or service improvement. If you are interested in applying for this role, you will need to have previous experience in dealing with contract management, ensuring SLA’s and KPI’s are achieved. You will be an excellent communicator and influencer, able to drive change and continuous improvement through the development of business case and insight. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter any discussions or offer any assistance regarding sponsorship. |
Feb 12, 2019 |
Team Leader / Team Manager – Contact Centre - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJKG1266 Job Title: Team Leader / Team Manager – Contact Centre Location: Bourne, Lincolnshire, East Midlands Salary: £26,000 Employment Type: Permanent A company with a truly customer centric culture is looking for a Team Manager to join their contact centre due to expansion. The successful candidate will use their proven experience in a Customer Care environment and natural leadership skills to manage a team of up to 12 full and part-time Customer Care Agents on a 4 on 4 off working pattern. Day to day, you are responsible for their well-being, conduct and performance. The Team Manager will:
If you are interested to apply and have experience managing a contact centre team, are truly driven by delivering best in class customer service and can commit to the 4 on 4 off shift pattern please do get in touch. Experience working within an SME or start up setting is an advantage for this role – also someone that is looking to step-up to this level. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 11, 2019 |
Client Operations Specialist - Santa Monica |
CallFireSanta Monica |
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About us: A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last four years running. Come find out why. Overall responsibility The Client Operations Specialist will support sales strategy through client retention and satisfaction. In this role, the candidate will help demonstrate the value of EZ Texting's products to our clients. Candidates will be responsible for providing an amazing client experience, deliver prompt and accurate technical support, and ensure client satisfaction on a daily basis. The ideal candidate has excellent communication skills, a great attitude, strong technical aptitude, patience, and the ability to work in a dynamic, fast-paced and fun environment. Responsibilities
Required Skills
Benefits
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=970829&&&nohd#job |
Feb 11, 2019 |
Operations Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJKG1240 Job Title: Operations Manager Location Stoke Salary: £40k to £50k plus performance bonus and outstanding benefits Employment Type: Permanent My client to looking for an experienced Operations Manager who is a proven leader that will be responsible for the day to day running of a large team within the Entertainment market. My client has been established since 2001 and are market leaders in technology within the entertainment industry and an award-winning company. As an experienced Operations Manager some of the key responsibilities are:
If you are interested to apply for this Operations Manager role You will have experience in showing innovations and creativity within previous roles and able to give evidence on implementing successful strategy plans to improve operational excellence. Commercial awareness is important, along with experience working within a fast paced, fun and community environment. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 9, 2019 |
Contact Centre Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJJM1205 Job Title: Contact Centre Manager Job Location: Midlands Salary: Up to £50,000+ Bens and Bonus Job Type: permanent Reporting to the Customer Service Director, this role is with a fast-growing organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business. Some of the responsibilities will include:
The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 6, 2019 |
Continuous Improvement Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: Ref DJEM1002 Job Title: Continuous Improvement Manager Location: Warrington / Chester Salary: up to £66k plus bonus, private medical cover and company discount Job Type: Permanent This is an opportunity for a proven, process driven Customer Experience Manager to take responsibly for the end to end customer journey across a number of product and service propositions. Working with senior stakeholders across an international, complex business you will utilise your skills to identify and analyse potential issues and opportunities, develop a customer roadmap and initiatives to deliver process improvements which create a seamless, more efficient and or streamlined customer experience. Some of the responsibilities
If you are interested in applying for this position, you will need proven experience in delivering process improvements across customer journeys. Experience, or exposure and/or qualifications in Lean, Six Sigma and or Prince 2 methodologies will be a distinct advantage. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 6, 2019 |
Quality Team Leader (Digital) - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJKG1265 Job Title: Quality Team Leader (Digital) Location: Hertfordshire and the Greater London area Salary/OTE: £33k Employment Type: Permanent (Monday to Friday 37.5 hours) This is a fantastic opportunity for an experienced Quality Team Leader / Manager to join an outstanding market leading organisation within a service environment. As a Quality Team Leader/Manager, you will lead a team of 4 quality analysts who work across the voice and social media platforms. You will drive efficiencies and manage the quality framework for all operational teams. This role reports into the Quality and Training Manager. As the Quality Team Leader / Manager some of your responsibility will be to:
If you are interested in applying for this position, my client will look at someone that has 12 months plus Quality Team Leader experience working within a Contact Centre setting, covering voice and social media. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 6, 2019 |
Web Developer - Doral |
InktelDoral |
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At Buena Vista Digital Partners, we believe in doing things differently. We believe that if you cannot connect with people, you don’t stand a chance in the marketplace. If brands are to succeed, they need to stop acting like faceless corporations & more like people: thoughtful, respectful & intelligent. Buena Vista is a full service, marketing agency in Doral, FL. We are looking for a full-time, highly creative individual that will lead the company’s efforts in coding for the construction of webpages, digital marketing pieces and email marketing assets. The ideal candidate will have a strong sense of creativity, collaboration and excellent attention to detail with the ability to thrive in a fast-paced environment, juggling multiple projects while embracing industry best practices. Must have experience with Wordpress and eCommerce platforms like WooCommerce. Responsibilities: ● Code responsive custom Wordpress websites from scratch using PHP ● Code custom landing pages and cross-platform compatible HTML emails based off of Photoshop design files. ● Code website integrations with external platforms & API’s like Shopify. ● Create & modify Wordpress templates using Bootstrap & CSS Grid ● Create & manage Wordpress databases using phpMyAdmin ● Build & migrate local development and production sites ● Perform security checks and site updates, install certificates ● Coordinate and update web content (photos, text & graphics) ● Test and improve site performance by compressing assets ● Use JavaScript to add interactivity to pages across sites. ● Use your knowledge of HTML, CSS & JS best practices to optimize existing code. ● Debug HTML, CSS & JS bugs. ● Assist in improving development processes across digital experiences. Other Functions: ● Perform other duties as required. Education/Certification: ● Bachelor’s degree in Computer Science/Programming or related field or equivalent combination of experience and instruction is a plus. Required Knowledge ● HTML, CSS and JavaScript ● WordPress Theming and PHP ● WooCommerce and other eCommerce platforms ● Responsive web development principles ● Implementing web best practices including SEO and Web Accessibility standards. ● Google Analytics ● Experience with Photoshop and other graphics optimization software a plus. ● A/B testing a plus. ● Experience with pixel implementation and tag management systems a plus. ● Comfortable deploying & migrating Wordpress sites on multiple hosting services a plus Experience ● 5+ years front-end web development experience ● Experience in an agency environment a plus Skills/Abilities ● Ability to work on a project deadline basis. ● Ability to work independently and in team settings. ● Strong attention to detail. ● Ability to be a team player and contribute to the larger team in a positive way. ● Solid communication skills. ● Able to collaborate. ● Ability to work under pressure and tight timelines. ● Working knowledge and proficiency in Adobe programs ● SEO Source: https://rew12.ultipro.com/INK1000/JobBoard/JobDetails.aspx?__ID=*5B6CA26EC60E9F20 |
Feb 5, 2019 |
Head of International Sales - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJHC4268 Job Title: Head of International Sales Location: Midlands / South East Salary: Up to £100k + 20% bonus Job Type: Permanent I am looking for an innovative and results driven Head of International Sales, who has experience of driving sales through people, across international locations. Spoken languages will be beneficial! Particularly Spanish. This is a senior role with a very popular and immediately recognisable brand! Responsibilities:
Key behaviours:
If you are interested in applying for this position, you will need to have a proven track record of leading high performance sales teams in a multi channel environment, across international markets. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter in to any discussions or offer any assistance regarding sponsorship. |
Feb 4, 2019 |
People Operations Coordinator - Santa Monica |
CallFireSanta Monica |
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We're growing and building a 'best in class' team within our 'People Ops' group and want to invest in you as you develop your HR career � let the journey begin! Position Overview: We�re looking for a team member with a flexible and positive approach to their work and a welcoming demeanor to interact with and provide service to a large group of internal coworkers. In the role of People Operations Coordinator, you are an integral part of the HR team, using your drive and energy to support the day-to-day operations of the department. Expect to be the initial point of contact for HR related questions from employees at all levels. Additionally, use your strong organizational and interpersonal skills to assist with recruitment and provide general administrative support within the People Operations department. Responsibilities:
Qualifications:
Benefits:
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=966468&&&nohd#job |
Feb 4, 2019 |
Contact Centre Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJAD1023a Role: Contact Centre Manager Location: Hastings Salary: £50k - £65k Job Type: Permanent A well-known financial services organisation are looking for a Contact Centre Operations Manager to join them. You will be responsible for 100+ FTE and will play a significant role in the delivery of the business’ customer strategy and sales performance. Some of the responsibilities will include:
The ideal candidate will have a passion for understanding customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. They will also have excellent communication skills, be able to cite significant experience of managing people and evidence of achieving excellent employee engagement. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Feb 1, 2019 |
Contact Centre Manager - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJMA1786 Job Title: Contact Centre Manager Location: London, (South East) Salary: to £35-40k plus bens. Job Type: Permanent IMMEDIATE START AVAILABLE This is an opportunity for a proven contact centre manager/customer service manager to develop your team of customer service advisors to develop an improved, efficient and effective multi-channel contact centre and customer service offering. Working closely with key business stakeholders, the Contact Centre Manager will look for continuous and process improvements across people, process, tools and technology, through ownership and proactivity and promoting first contact resolution taking full responsibility for the team performance, motivation, training and development to ensure that the overall customer experience and quality assurance is maintained and improved through business change. If you are interested in applying for this position, you will need prove experience managing a contact centre, or customer service team, a can-do attitude and proactive approach. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
Jan 31, 2019 |
SEO/SEM Manager - Santa Monica |
CallFireSanta Monica |
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EZ Texting is seeking a motivated, results-driven Search Engine Manager with expertise in search marketing and advertising, who is passionate about B2B marketing. This individual will have an exciting opportunity to drive lead generation efforts and company growth through the development and execution of SEO/SEM programs and advertising programs. The ideal candidate is metrics-oriented and skilled in managing large-scale organic, paid search and advertising programs. Responsibilities:
Skills/Requirements:
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=947702&&&nohd#job |
Jan 29, 2019 |
Telesales Representative - B2B - Jupiter |
Interactive Research CommunicationsJupiter |
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IRC is searching for Market Research Caller candidates who are able to work from their homes. Candidates are paid an hourly rate, $15.00/hour, as an independent contractor and can work full or part time. Your pay is NOT commission-based or dependent on the number of results that are developed. Please note that this is a business-to-business telemarketing position using our cloud based telesales system designed for virtual agents. The position will require cold-calling our targeted lists using your own WINDOWS-based computer, computer headset and high-speed internet access. After the initial training period, the days and number of hours you work are flexible although you must commit to at least of four hours per day during the 5 day working week. To apply please submit your resume at: https://interactiveresearch.biz/careers |
Jan 25, 2019 |
Team Manager – Real Time Analyst team - Lichfield |
Douglas JacksonLichfield |
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Job Ref: DJMA1785 Job Title Team Manager – Real Time Analyst team. Location: Czech Republic Salary: 40-45000 CZK per month (relocation assistance offered) Please see cost of living difference with UK and CZK. Contract Permanent. Have you been thinking about your future with a longing to experience new countries and cultures but want to continue with developing your professional career? Working within a fast paced English speaking environment, so no second languages are required, in a vibrant large city with a number of ex pats due to the growth of international business in the location. This is an opportunity for a senior analyst or proven manager, team manager, or team leader to join this exciting well-established organisation, based in the Czech Republic. This role will be responsible for a team of Real Time Analysts who work to support a large, multi lingual, multi-location (inhouse and outsourced), multi-channel; phone, email, chat, contact centre. Working with the Contact Centre Managers and Team Manager you will lead, motivate and develop your team to deliver an effective real time delivery, taking into account all changes in demand, emergency situation and managing any peaks or intraday changes against the outlined schedules. In addition, you will work with the team and wider stakeholders to identify any change, or improvements which will enhance the real time and wider contact centre activities to ensure better performance and a great customer service to all their customers across all channels. Some of the responsibilities will include:
If you are interested in applying for this role, you will need good Excel skills and an understanding, or experience of real time analytics. You will need to be willing to relocate to an overseas location. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment. |
Jan 25, 2019 |
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