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| Customer Service Manager – Contact Centre Manager – Call Centre Manager – Operations Manager - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJJM1196 Job Title: Customer Service Manager – Contact Centre Manager – Call Centre Manager – Operations Manager Location: London – Greater London – South East Salary: £40-50,000 plus bens Job Type: Permanent An opportunity for an experienced Customer Service Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation. The Customer Service Manager will be able to bring passion, rigor and the ability to develop a scaling operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition. The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business. As the Customer Service Manager within the contact centre, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement. You will take full ownership and responsibility for your team, nurturing, coaching and developing your Team Leaders to deliver a positive, engaging environment, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels. The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities. Some of the duties will include: Forecasting, daily planning and delivering great people leadership. Delivering strong people leadership skills in an operational environment Positively influence and contribute to the team culture Motivate, coach and develop staff in the Contact Centre Provide exceptional customer service via phone, email, live chat and social media Respond to customer complaints and escalate issues as necessary Drive continuous improvement ethos within the contact centre and the business Define and develop opportunities to improve processes, procedures and a better service proposition to our customers If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 14, 2018 |
| Client Manager - |
| Convergent |
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DescriptionCome join our thriving team! Build Your Future Here! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. SUMMARY: Manages and coordinates activities and operations of a team of Customer Service Supervisors and Agents DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to business need.
REQUIREMENTS:
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. PM18 Source: http://jobs.jobvite.com/convergent/job/ovu28fwT |
| Dec 13, 2018 |
| Customer Service Project Manager - Senior Project Manager – Project Manager - Customer Project Manag - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJJM1195 Job Title: Customer Service Project Manager - Senior Project Manager – Project Manager - Customer Project Manager (18 Month Fixed Term) Location: Birmingham – Midlands Salary: £40,000 - £60,000 plus bens Job Type: Contract An opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a wider change and transformation project. The Senior Project Manager will be able to bring passion, rigor and the ability to develop a scaling change and transformation project. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this brand apart from the competition. As the Senior Project Manager within the customer service department, you will work with the heads of department and other project specialists to identify and develop, a large-scale change and transformation project, driving the project whilst making sure that the project is running efficiently, on time and within budget. You will take full ownership and responsibility for the overall running of the change and transformation project, coaching and developing skills within the existing team to deliver a positive, engaging and efficient programme. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels. The ability to prioritise and set daily tasks, meet deadlines and manage a project against budget is essential, you will be heavily involved with stakeholders so stakeholder management and the ability to communicate with all streams within the business is a must. Responsibilities:
Required attributes: Excellent relationship building skills and credible in front of stakeholders at all levels
If you are interested in applying for this position, you will need a proven track record as a Project Manager, having experience of managing to deadline and budget to develop an improved customer service offering. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 12, 2018 |
| Territory Manager - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJRL1040 Role: Territory Manager Location: Sheffield, South Yorkshire, Yorkshire, North Salary: Circa £50,000 + benefits + Company Car Job Type: Permanent This is a great opportunity for a Senior Territory Manager to join a premier global organisation. This international leading company are looking for someone who is very experienced in Sales and must have experience from the Construction or Machinery industry. You will be graduate with solid sales experience. The ideal Territory Manager will be adventurous and mobile with the flexibility to relocate when needed. You will have a track record of setting your own goals and then meeting or beating them. You will thrive on relationships and have a natural curiosity about everyone you meet. You will report directly into the Sales & Marketing Director and you will be responsible for achieving the objectives of turnover, of margin, by the development and the maintenance of the customers and prospects which will be entrusted to you. The Territory Manager will be needed to participate in the definition of the commercial and marketing strategy with the management and its implementation. As Territory Manager, you must be able to evaluate your customers needs and provide solutions. Essential Requirements
You must have a valid, clean drivers license. You will be required to do overnight traveling and will work primarily from a home office and on the road. In return you will receive a competitive salary, paid overtime & comprehensive benefits including: medical insurance, ESPP, company car, yearly performance review etc. You will receive ongoing sales training and professional development. You will be put on a tuition reimbursement program. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 12, 2018 |
| Trainee Territory Manager - Lichfield |
| Douglas JacksonLichfield |
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Ref: DJRL1039 Role: Trainee Territory Manager Location: South Yorkshire, Yorkshire, North Salary: Circa £30,000 + benefits This is a great opportunity for a Trainee Territory Manager to join a premier global organisation. This international leading company are looking for someone in the early part of their career to join and grow with them. This is an outstanding opportunity to progress from a Trainee Territory Manager to a Territory Manager with key accounts within 12 months. You will be given hands on learning and will shadow a Senior Territory Manager for the first 9 months. You must be graduate with ideally 1-2 years sales experience. The ideal Trainee Territory Manager will be adventurous and mobile with the flexibility to relocate when needed. You will have a track record of setting your own goals and then meeting or beating them. You will thrive on relationships and have a natural curiosity about everyone you meet. Essential Requirements
In return you will receive a competitive salary, paid overtime & comprehensive benefits. You will receive ongoing sales training and professional development. You will be put on a tuition reimbursement program. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. You Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 12, 2018 |
| Help Desk Technician - Renton |
| ConvergentRenton |
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DescriptionCome join our thriving team! Build Your Future Here! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Job Description: The Help Desk Technician is Responsible for administering and performing the company’s help desk functions, which includes the development and delivery of user support services with a primary focus on software and hardware usage, training processes and productivity issues. Job Duties:
Required Skills:
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. Source: http://jobs.jobvite.com/convergent/job/ozV28fwo |
| Dec 12, 2018 |
| Marketing Manager - Santa Monica |
| CallFireSanta Monica |
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Marketing Manager EZ Texting is looking for a motivated, results-driven Marketing Manager to drive revenue through timely and successful execution of marketing strategies and activities to support lead generation. The ideal candidate thrives in a data-driven environment and has a bias towards action, with outstanding organizational and communication skills and precise attention to detail. Responsibilities:
Qualifications:
Benefits:
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=931043&&&nohd#job |
| Dec 12, 2018 |
| Call Monitoring Compliance Representative - |
| Convergent |
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DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Responsibilities: The Compliance Monitoring Representative monitors collection agent calls in review of federal regulator and state law, as well as Convergent company policy requirements. The assessment of the agent performance/behavior is recorded via compliance scorecards indicating low/high-risk violations and correlating compliance point assessments. Compliance representatives will document feedback to help aid, coach and counsel agents to modify call performance levels. Job Duties:
Qualifications:
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE) Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. Source: http://jobs.jobvite.com/convergent/job/oNl18fw1 |
| Dec 11, 2018 |
| Customer Service Manager - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJMA1782A Job Title: Customer Service Manager Location: South East (Buckinghamshire/Bedfordshire/Northamptonshire) Salary: to £45-57k plus bens. Permanent IMMEDIATE START AVAILABLE This is a newly created position for a business that has gone through significant change in the last 12 months and has a new team of Team Managers. Working closely with key business stakeholders, the Head of Customer Service will champion a culture of outstanding service through ownership and proactivity and promoting first contact resolution taking full responsibility for the Customer Experience Centre ensuring that the overall customer experience and quality assurance is maintained across all teams. This quality led, regulated business, which serves both a B2B and B2C market in a service led environment, requires a hands-on, strategically focused, data minded leader of people who will be able to develop better performance and service delivery, building a highly motivated and engaged team. The role will be highly visible and work at board level and across the business in terms of presenting for and delivering change based on feedback, insight and identifying possible issues across the supply chain and bringing to life the voice of the customer/client. The Head of Customer Service will lead a team of Team Managers in this mid-sized contact centre. The team provides services to their client in a B2B environment, so service level agreements, KPI’s and performance management, whilst delivering a great customer experience will be paramount. If you are interested in applying for this position, you will need prove experience managing a contact centre, strategy, change and performance uplifts in service led environment. Experience within a B2B, Logistics, Pharmaceutical and or Supply Chain environment would be a distinct advantage. A can-do attitude, open and transparent leader, you will be able to inspire and engage your team to deliver a customer centric service proposition, striving for continuous improvement and best practice. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organizations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 11, 2018 |
| Collections Team Lead - San Antonio |
| ConvergentSan Antonio |
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DescriptionCome join our thriving team! Build Your Future; Unlimited Bonus Potential! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Responsibilities: The Collection Lead is the primary person to assist employees with daily collection questions and concerns. With the direction of the Collection Supervisor, the Lead in this area will be responsible for training of employees, and continued training/mentoring where required with all new processes within the department. The Lead will be a key point person in assisting the Collection Supervisor in recognizing training needs and uncovering coverage gaps in their respective group. Job Duties:
Qualifications:
The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE) Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. Source: http://jobs.jobvite.com/convergent/job/omk18fwz |
| Dec 11, 2018 |
| Director of Content Marketing - Santa Monica |
| CallFireSanta Monica |
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About us: A Santa Monica-based tech company, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last four years running. Come find out why! Overall responsibility As our Director of Content Marketing, you will be responsible for EZ Texting�s overall content strategy, execution, and syndication. You'll develop a comprehensive content strategy to drive awareness and build our brand. You will accomplish this by leveraging our existing EZ Texting properties, creating entirely new content (thought leadership pieces, eBooks, whitepapers, press op-ed�s, customer stories) to drive leads and user awareness, assets, or a combination of both. To achieve your goals you'll collaborate cross-functionally with other business leaders throughout our Marketing, Sales, Product, and 3rd party vendors. You will implement rigorous project management processes to ensure content time-frames and purpose are communicated to stakeholders. Closely work with demand generation team to optimize content goals as they relate to leads and opportunities. Responsibilities
Required Skills
Benefits
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=930386&&&nohd#job |
| Dec 11, 2018 |
| Salesforce Engineer - Santa Monica |
| CallFireSanta Monica |
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About us: A Santa Monica-based tech startup, EZ Texting's voice and text marketing platform is revolutionizing how businesses communicate. We are passionate dreamers who believe that technology can make a meaningful difference to an organization's success. Located in the heart of Santa Monica, we've created a unique work-space that the Los Angeles Business Journal has named one of the Top 100 places to work in LA - for the last four years running. Come find out why! Job Description: Looking for a contract Salesforce Engineer. The Salesforce Engineer will be involved with Administration, Configuration, Development and Testing with 2 to 3 Years of relevant experience. Knowledge and exposure to Integrations, APIs, Administration, System Integration and Custom Coding is required. The candidate should be able to configure Salesforce to meet business needs. Knowledge of Agile practices and methodologies preferred. Bachelors or more in related field with Excellent communication skills needed. Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=929177&&&nohd#job |
| Dec 11, 2018 |
| Client Onboarding Team Leader/Team Manager - Lichfield |
| Douglas JacksonLichfield |
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Reference – DJJM1194 Job Title: Client Onboarding Team Leader/Team Manager Location: London – Greater London – South East Salary: £35,000 plus bens Job Type: Permanent An opportunity for an experienced Client Onboarding Team Leader/Team Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation. The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business. As the Team Leader/Team Manager within Client Onboarding, you will work with the senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement. You will take full ownership and responsibility for your team, nurturing, coaching and developing your Onboarding Agents to enhance their skills and performance levels. The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Some of the duties and responsibilities for the Team Leader/Team Manager will include:
If you are interested in applying for this position, you will need a proven track record as an Onboarding Team Leader/Team Manager, working with a team of Onboarding advisors to develop an improved customer service offering and a great place to work. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 10, 2018 |
| Resource Planning Analyst - Change Projects - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJAD1074 Job Title: Resource Planning Analyst - Change Projects Location Warrington Salary: £33,000 Employment Type: Permanent A household brand is looking for a talented Change Planning Analyst to join the team based within the contact centre environment. You will be responsible for supporting project-based contact centre change plans, what-if analysis, budget rounds, and any other ad-hoc planning/analysis work required. Responsibilities include:
If you are interested to apply you will be:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 10, 2018 |
| Client Services Clerk - Renton |
| ConvergentRenton |
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DescriptionCome join our thriving team! Build Your Future Here! Full-time with Benefits package available; 401K, Health, Vision, Dental! Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones. We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena. This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team. Position Summary: Responsible for processing all incoming and outgoing mail, scanning and filing in a timely manner as well as distributing interoffice mail and answering reception phones. Duties, Responsibilities, and Expectations:
Qualifications: Education & Experience: High School diploma or equivalent is preferred. Knowledge & Skills: Ability to work well with others as wells as independently. Previous experience with data entry is preferred. Good written and verbal communication skills Ability to type 45 wpm The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements. Convergent Outsourcing, Inc., is an Equal Opportunity Employer (EOE). Any employment offers are contingent upon successfully passing a Criminal Background Check and/or Drug Screen. Source: http://jobs.jobvite.com/convergent/job/ogr08fwz |
| Dec 9, 2018 |
| Business Analyst Team Manager - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJPF1239 Job Title: Business Analyst Team Manager Location Central London Salary: £52,000 Employment Type: Permanent The Business Analyst Team Manager will be responsible for leading a small team of Business Analysts to deliver quality detailed requirements, definitions and associated BA documentation on projects. In addition, this role will analyse people, process impacts and contribute to change impact assessments and change plans Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 7, 2018 |
| Management Information Analyst / MI Analyst - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJPF1237 Job Title: Management Information Analyst / MI Analyst Location Central London Salary: £32,000 Employment Type: Permanent My Client is looking for an experienced MI Analyst to provide meaningful insight for their customer operations teams'. You will be responsible for the development of reports and providing meaningful insight to operational teams to ensure the best decisions are made. Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 7, 2018 |
| Resource Planning Manager - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJPF1238 Job Title: Resource Planning Manager Location Leeds, Yorkshire Salary: £34,700 Employment Type: Permanent My client is looking for a Resource Planning Manager to manage the End to end Planning process for their contact centre. You will take ownership of the strategy, development and long-term success of the resource planning function which consists of carrying out tasks such as planning the effective utilisation of the workforce, forecasting, scheduling and real-time on multi-channels i.e. Voice, Email, Online Contact, Live Chat, SMS. The role holder will also have responsibility for the production and delivery of management information. Being able to deliver actionable insights so the department can continually improve. This role is an excellent opportunity for someone who is looking to take a step up into a management role within a Planning capability. Some of the Responsibilities include:
If you are interested to apply:
To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 7, 2018 |
| Director of Patient Contact Center - Denver |
| Denver HealthDenver |
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The Director of Patient Contact Center is responsible for Denver Health’s Centralized Patient Contact Center comprised of Denver Health’s Appointment Center, NurseLine, hospital operator services and others. The contact center provides seamless access to all patients regarding activities that occur before a patient visit by integrating all patient telephone and electronic access to Denver Health. The Director will direct business functions of contact center departments; budget development and management, business/services development, strategic planning and provide overall management direction. This position manages strategic operations ensuring appropriate use of technology, metric reporting processes and standard operating procedures to support maximum productivity, service quality, contract compliance, client satisfaction and business growth. Analyzes business needs of internal and external customers with the goal of identifying operational deficiencies and developing solutions. The ability to influence across multidisciplinary teams is important to expand the current scope of the contact center. The Director will establish collaborative and productive partnerships with Ambulatory Care Services, Patient Experience, Medical & Surgical Subspecialty Clinics, and the Denver Health Medical Plan. Education 1. Bachelor’s degree required. Concentration in Business Administration, Health Administration, or related field preferred. 2. Master’s degree preferred. Experience 1. Eight years’ experience overseeing business development, marketing/communications, personnel and operations required. 2. Five years’ experience managing call center operations required. 3. Experience working in a healthcare organization required. 4. Demonstrated experience in the implementation of large and complex contact center programs, infrastructure support services (e.g. Workforce Management, Quality Assurance, and Training), the establishment of metrics and budget management is critical. 5. Lean/Six Sigma experience preferred. Knowledge, Skills and Abilities 1. Ability to understand the drivers that impact performance and quality. 2. Skill in business acumen, strategic planning, organization assessment. 3. Highly developed leadership and interpersonal skills. 4. Skill in resource utilization, policy development, quality assurance, and an in-depth understanding of industry best practices in providing easy access to both patients and stakeholders for scheduling appointments for clinics. 5. Knowledge of hospital clinical services, ambulatory/outpatient/clinic, ancillary services and support services. 6. Strong analytical skills and ability to stay flexible with changing priorities. 7. Excellent interpersonal and communication skills. 8. Ability to work collegially and collaboratively across all levels of a matrix organization. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Denver Health is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The Denver Health system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Denver Health Foundation. As Colorado’s primary safety net institution, Denver Health is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. Denver Health is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. Denver Health is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year. Located just south of downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE). “Denver Health is committed to provide equal treatment and equal employment opportunities to all applicants and employees. Denver Health is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.” |
| Dec 6, 2018 |
| Contact Centre Manager (6 Month Contract) - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJJM1192 Job Title: Contact Centre Manager (6 Month Contract) Job Location: London Salary: Up to £55,000+ bens Job Type: Contract – 6 months Reporting to the Head of B2B, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business. Some of the responsibilities will include:
The ideal candidate will have a passion for coaching and developing staff, have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 5, 2018 |
| Head of Customer Service - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJMA1782 Job Title: Head of Customer Service Location: South East (Buckinghamshire/Bedfordshire/Northamptonshire) Salary: to £50- 60k plus bens. Job type: Permanent IMMEDIATE START AVAILABLE This is a newly created position for a business that has gone through significant change in the last 12 months and has a new team of Team Managers. Working closely with key business stakeholders, the Head of Customer Service will champion a culture of outstanding service through ownership and proactivity and promoting first contact resolution taking full responsibility for the Customer Experience Centre ensuring that the overall customer experience and quality assurance is maintained across all teams. This quality led, regulated business, which serves both a B2B and B2C market in a service led environment, requires a hands-on, strategically focused, data minded leader of people who will be able to develop better performance and service delivery, building a highly motivated and engaged team. The role will be highly visible and work at board level and across the business in terms of presenting for and delivering change based on feedback, insight and identifying possible issues across the supply chain and bringing to life the voice of the customer/client. The Head of Customer Service will lead a team of Team Managers in this mid-sized contact centre. The team provides services to their client in a B2B environment, so service level agreements, KPI’s and performance management, whilst delivering a great customer experience will be paramount. If you are interested in applying for this position, you will need prove experience managing a contact centre, strategy, change and performance uplifts in service led environment. Experience within a B2B, Logistics, Pharmaceutical and or Supply Chain environment would be a distinct advantage. A can-do attitude, open and transparent leader, you will be able to inspire and engage your team to deliver a customer centric service proposition, striving for continuous improvement and best practice. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 5, 2018 |
| Senior Project Manager – Project Manager - Customer Project Manager (18 Month Fixed Term) - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJJM1193 Job Title: Senior Project Manager – Project Manager - Customer Project Manager (18 Month Fixed Term) Location: Birmingham – Midlands Salary: £45,000 plus bens Job Type: Temporary An opportunity for an experienced Project Manager to take responsibility for a multi-channel, digitally aligned Customer, change and transformation project managing a number of different strands within a wider change and transformation project. The Senior Project Manager will be able to bring passion, rigor and the ability to develop a scaling change and transformation project. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this brand apart from the competition. As the Senior Project Manager within the customer service department, you will work with the heads of department and other project specialists to identify and develop, a large-scale change and transformation project, driving the project whilst making sure that the project is running efficiently, on time and within budget. You will take full ownership and responsibility for the overall running of the change and transformation project, coaching and developing skills within the existing team to deliver a positive, engaging and efficient programme. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels. The ability to prioritise and set daily tasks, meet deadlines and manage a project against budget is essential, you will be heavily involved with stakeholders so stakeholder management and the ability to communicate with all streams within the business is a must. Responsibilities:
Required attributes:
If you are interested in applying for this position, you will need a proven track record as a Project Manager, having experience of managing to deadline and budget to develop an improved customer service offering. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 5, 2018 |
| Product Marketing Manager - Santa Monica |
| CallFireSanta Monica |
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The Product Marketing Manager owns the go-to-market and launch activities for EZ Texting�s products. You will define and drive product positioning and messaging, create compelling content and sales enablement tools. This role is cross-functional, requiring regular communication with EZ Texting�s product management, sales leadership, and other staff members. Candidates must be team-oriented and have a �can do� attitude and be comfortable working in a fast paced, cross-functional team environment. You will work out of the Santa Monica, CA headquarters office. Key Responsibilities
Requirements
Job Specific Knowledge & Skills:
Benefits
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=926303&&&nohd#job |
| Dec 5, 2018 |
| Contact Centre Manager / Team Manager - Lichfield |
| Douglas JacksonLichfield |
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Ref: DJKG1259 Job Title: Contact Centre Manager / Team Manager Location: Coventry/Nuneaton/ Tamworth Salary/OTE: £35k Employment Type: Permanent This is a fantastic opportunity for an experienced Contact Centre Manager or Team Manager to work for a retail company. This is an established company and a sales and service role within their contact centre. You will report into the Operations Manager and have Team Leaders that will report directly to you. The main remit of this role is to support the Operations Manager and ensure the highest level of service against agreed KPI’s aiming to meet and exceed customer expectations. As the Contact Centre Manager / Team Manager some of your responsibility will be to:
If you are interested in applying for this position, you will need to be an established Contact Centre Manager or Team Manager who is managing a sales and service team. Previous experience in retail or the online industry is an advantage for this fast-paced environment. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 4, 2018 |
| Customer Relations Manager – Complaints Manager – Customer Resolutions Manager - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJJM1191 Job Title: Customer Relations Manager – Complaints Manager – Customer Resolutions Manager Location: London – Greater London – South East Salary: £35,000-40,000 plus bens Job Type: Permanent An opportunity for an experienced Customer Resolutions Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer resolution operation. The Complaints Manager will be able to bring passion, rigor and the ability to develop a scaling operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition. The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business. As the Complaints Manager, you will work with the customer experience manager to better understand the root cause of complaints and identify pre-emptive solutions to fix the process and develop best practice, driving a positive and efficient complaints process. You will take full ownership and responsibility for the end to end process of escalated complaints and be the key contact with the regulator, resolving and complying with the regulated guidelines, you will suggest improvements within processes, dealing with escalated complaints nurturing, coaching and developing a skill for colleagues on how best to deal with complaints prior to escalation to reduce the level of escalated complaints. The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities. Some of the duties will include:
If you are interested in applying for this position, you will need a proven track record as a Complaints Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 4, 2018 |
| Team Leader - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJKG1260 Job Title: Team Leader Location: Coventry/Nuneaton/ Tamworth Salary/OTE: up to £22k Employment Type: Permanent This is a fantastic opportunity for an experienced Team Leader or Contact Centre Supervisor. This is an opportunity to join an established company in a sales and service role within their contact centre. You will report into the Contact Centre Manager and have agents that report directly into you. The main remit of this role is to support the Contact Centre Manager and ensure the highest level of service against agreed KPI’s aiming to meet and exceed customer expectations. As the Team Leader/Contact Centre supervisor, some of your responsibility will be to:
If you are interested in applying for this position, you will need to be an established Contact Centre Supervisor or Team Leader who is managing a sales and service team. Previous experience in retail or the online industry is an advantage for this fast-paced environment. To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Dec 4, 2018 |
| SR UX/UI Designer - Santa Monica |
| CallFireSanta Monica |
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EZ Texting has an immediate opening on our UX Design Team. If you consider yourself a go-getter, thrive in a fast-paced entrepreneurial environment and going the extra mile is the norm not the exception, you�ll fit right in. About EZ Texting EZ Texting provides small and local businesses who are time and resource constrained, a platform to communicate with their customers. We have over 200,000 customers ranging from political groups to nonprofits, small businesses, educational institutions, government agencies, national companies and marketers. We have the heart of a startup, are stable, well-funded, and growing incredibly fast! Our office environment is highly collaborative, innovative, passionate and fun. You will grow here -- we value continuing education and professional growth. We often have a dog or two running around the office, so we hope you like animals. Also, we really like food - so we buy lunch for the office regularly, and have coffee, snacks and drinks all over the place. Check out more about our team here: https://www.eztexting.com/about-us Your Responsibilities
Qualifications
Benefits
Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=925362&&&nohd#job |
| Dec 4, 2018 |
| Customer Service Manager – Contact Centre Manager – Call Centre Manager – Remote Customer Service Ma - Lichfield |
| Douglas JacksonLichfield |
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Job Ref: DJJM1181 Job Title: Customer Service Manager – Contact Centre Manager – Call Centre Manager – Remote Customer Service Manager (Home Based) (Overnight) Location: London – Greater London – South East Salary: £40-50,000 plus bens Job Type: Permanent An opportunity for an experienced Customer Service Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation. The Customer Service Manager will be able to bring passion, rigor and the ability to develop a scaling operation. Working within a regulated environment, but aiming to deliver a more individual, personalised service, which continues to set this award winning brand apart from the competition The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business. As the Customer Service Manager within the overnight team, you will work with the heads of department and other senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement. You will take full ownership and responsibility for your team, nurturing, coaching and developing your Team Leaders to deliver a positive, engaging environment, where innovation and best practice are shared and developed each and every day. Building for the future you and your team will be continuously enhancing your skills, experience and performance levels. The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Input into strategy, development of continuous improvements and dealing with escalated customer enquiries will be part of your responsibilities. Some of the duties will include:
If you are interested in applying for this position, you will need a proven track record as a Customer Service Manager within a contact centre to develop an improved customer service offering and a great place to work. Experience within a regulated environment will be a distinct advantage, however the ability to think differently, challenge the status quo and encouraging those around you to do the same will be key to this exciting role. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Nov 30, 2018 |
| Team Leader/Team Manager Customer Service - Lichfield |
| Douglas JacksonLichfield |
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Reference – DJJM1190 Job Title: Team Leader/Team Manager Customer Service Location: London – Greater London – South East Salary: £30-35,000 plus bonus and bens Job Type: Permanent An opportunity for an experienced Customer Service Team Leader/Team Manager to take responsibility for a multi-channel, digitally aligned and rapidly growing customer contact operation. The organisation offers a growing and positive environment, where personal development is encouraged and welcomed across the business As the Team Leader/Team Manager within customer service, you will work with the senior customer management team to identify and develop best practice, driving a positive, performance focussed culture which achieves and exceeds SLA’s and delivers exceptional customer and employee engagement. You will take full ownership and responsibility for your team, nurturing, coaching and developing your Customer Service Advisors to enhance their skills and performance levels. The ability to prioritise and set daily tasks, whilst recognising that flexibility may be required due to the day to day demands of the business will be key to achieving the best possible service levels. Some of the duties and responsibilities for the Team Leader/Team Manager will include:
If you are interested in applying for this position, you will need a proven track record as a Team Leader/Team Manager, working with a team of customer service advisors to develop an improved customer service offering and a great place to work. Used to achieving SLA’s and KPI’s you will take ownership of the ongoing customer service delivery and look to improve existing operations as the business continues to grow. To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. Follow us on Twitter @callcentrejobs1 Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact. Douglas Jackson are working as an Employment Agency in respect of this vacancy. All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. |
| Nov 30, 2018 |
| Progress Developer - Software Engineer - |
| Echo Managed Services |
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IndiaClosing date March 30th 2019 Salary Dependent upon experience </div > N/A Hours 4.0 Positions Available Company Profile Echo is a utilities market specialist and the developer of the UK’s market leading water customer care and billing system Software called RapidXtra. Headquarter in Walsall, England (UK) and established more than 30 years ago. Partnering 35 UK utility companies, Echo also provides outsourced multichannel customer contact centre services and comprehensive debt recovery solutions. Provide end to end IT solutions to clients globally. We have more than 1000 employees globally. The IT operations of the group have been certified with ISO9001:2015 & ISO27001. 100% UK based company in India started software services in the year 2008. Development centres in Walsall & Noida (Delhi/NCR). The technical team of more than 100 professionals in NOIDA support all line of business across technology and operations. Click on this link to find out more about RapidXtra and our team: https://www.echo-ms.com/india Job Description Delivering the right customer experiences on behalf of our clients starts with our fantastic people who are our greatest asset. As a Developer, you will participate with across team in product development sessions with business owners, business analysts and team members to analyse business requirements and proposed solutions. You will also adhere to IT Control Policies throughout design, development and testing. You will translate technical requirements into programmed application code and develop/enhance software application modules. You will participate in code reviews and ensure that all solutions are align to architectural guidelines, identify/troubleshoot application related issues, and review and provide feedback to any required documentation. If you’d love to become one of the team, here we are looking for progress developers from various range of experience. Exposure to Analysis, Design, Development and Unit Testing phases of projects. The ideal candidate qualifications, skills and experience is:
Education: Essentially: B.Tech/B.E. - Any Specialization & Desirable: PG - M.Tech / M.C.A.- Any Specialization. Additionally, According to the passion and performance you can get the chance to work in Salesforce, Java, Paas, Cloud computing and many more technologies currently various technology teams are working in other divisions and products. To apply please send your CV to IWantToWork@Echo-MS.com prior to the advert closing date. Source: https://www.echo-ms.com/careers/progress-developer-software-engineer |
| Nov 29, 2018 |
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