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Business Development Manager (B2B Client Services) - Lichfield
Douglas JacksonLichfield
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Job Ref: DJJM1162

Senior Business Development Manager (B2B Client Services)

Reporting to: Director of Client Services

Location: Office Location – London (Main office 2 days per week)

Salary: Up to £80,000 basic + commission & benefits (overall package 105k – 110k OTE)

An exciting opportunity to work for a company in a competitive market sector that are looking for a driven Business Development Manager to join them. This position is within a well-established company who are market leading within their industry and are looking for an experienced candidate who has regularly overachieved on target and has vast experience in delivering exemplary client service.

Key Responsibilities
  • To develop and maintain relationships with Key clients at board and senior management level
  • To establish a consultative relationship with all key clients, looking at their needs and delivering bespoke products to fulfil both expectation and need.
  • To Champion your market sector, following market trends and establishing opportunities to engage new clients or offer new solutions to existing clients.
  • To work collaboratively with the senior leadership team in pursuit of wider business objectives, providing accurate, weekly, MI.
  • To consistently review both operational practices and departmental performance,
  • To manage all data records of all clients and prospects in-line with industry guidelines and corporate expectations

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 24, 2018
Senior Operations Manager - Lichfield
Douglas JacksonLichfield
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Job Ref: DJHC4262

Job Title: Senior Operations Manager

Location: South Wales

Salary: Up to £55k basic + OTE

This is an exciting role with an award winning multi-channel operation!

My client is looking for a Senior Operations Manager to lead and develop their customer operations.

Responsibilities will include:
  • Manage managers and deputise for heading up the site when required
  • Take responsibility of the customer function monitoring day to day activity and empowering the operational teams to be the best they can be
  • Optimise customer experience via multi-channel customer communication
  • Analyse data and create MI for use within the business
  • Monitor customer satisfaction in order to improve overall customer experience
  • Motivate the team in line with cultural values and company procedures
  • Create a culture of learning and development across the operation
  • Encourage innovation and collaboration, and look for ways to do things differently
  • Prepare the operation for their next growth phase

In return for your hard work and commitment you will be rewarded with being able to work using your own initiative and autonomy within one of the UK’s most exciting brands.

If you would like to be considered for this role you will have experience across customer operations, ideally in a business to consumer environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant ill be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 24, 2018
Sales Executive - Fast Growth - SaaS for Healthcare, RCM, Collections - Plano
Intelligent Contacts, IncPlano
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Intelligent Contacts is a fast-growing Texas company that helps healthcare providers create great patient experiences through hosted communication and payment solutions. Solutions are currently in production at 47 of the top 100 healthcare systems and 13 of the top 25. The Sales Executives are key to making that 100 of 100. If you love the sales profession and have been looking for a company with proven products, delighted clients, a short sales cycle and an executive team committed to your professional and financial success then keep reading.

 

The Sales Executives will sell our powerful SaaS solutions (Unified Communications and Payment Software) to the Healthcare, RCM, and ARM industries. You will:
  • Prioritize your territory, execute plan(s) and deliver revenue results
  • Consistently add new opportunities to the funnel
  • Execute every stage of the sales cycle with purpose
  • Contribute to the knowledge base of the sales team and company
  • Provide insight (voice of the customer) to internal Intelligent Contacts teams
  • Track KPI’s and personal performance metrics that align with sales quota
  • Optimize the customer journey & ensure a great buying experience
  • Enhance and support channel partners to increase sales effectiveness
  • Work with the marketing and design teams to create valuable lead generating content
  • Initiate contact with prospects and follow up on inbound leads (sell stuff)

 

Job Requirements And Experience
  • 5+ years software or technology sales experience – quota carrying individual contributor
  • Success executing sales strategy to meet monthly, quarterly, and annual goals
  • Skilled at selling SaaS solutions to clients in healthcare, revenue cycle management, billing or collections, EMR, practice management, or similar financial services
  • History of exceeding revenue goals / quota
  • Consultative sales experience explaining technology benefits to business leaders without technical mumbo-jumbo
  • Good verbal, presentation, and written communication skills
  • Bachelor’s degree or a combination of education and experience

 

Before you apply... check out our company. Learn what we do and who we are. If you aren't qualified, you don't have our kind of passion and drive, or you're just looking for a J.O.B. that's okay... Just apply to a different job posting. But, if you are feeling it, then apply. ​

This is a full-time position based in the Plano Texas headquarters office, reporting to the Vice President of Sales.

Compensation: Base salary + best-in-class commissions + comprehensive benefits package

Benefits include: Company paid health insurance, paid vacation, holidays, company matched 401k, and more.

Source: https://www.ziprecruiter.com/jobs/intelligent-contacts-1294ca79/sales-executive-fast-growth-saas-for-healthcare-rcm-collections-6e72156d
May 24, 2018
Professional Collections Representative - Renton
ConvergentRenton
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Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time, 40 hours per week with varied shift options and full benefits package available; 401K, Health, Vision, Dental!



Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.


Responsibilities:

Agents are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


IND123





 

 

 

Source: http://jobs.jobvite.com/convergent/job/ovdF7fwe
May 24, 2018
Correspondence Team Member -
Echo Managed Services
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Walsall, West Midlands


Closing date May 29th 2018



Salary
£16,715 to £18,403 depending on experience

37.5
Hours

1
Position Available


We have a fantastic opportunity for an inquisitive individual who is highly motivated by in-depth problem solving.  For the right individual, this is an opportunity for you to take your knowledge of customer query resolution to the next level and to broaden your experience.  

You will work as part of a highly motivated team working through ‘hitlists’ of queries, escalated from other departments which are of a more complex nature that cannot be resolved and answered through the initial telephone contact.  These queries will be varied and range from bill related queries to producing breakdowns to high consumption queries.  These will require in-depth investigation and research into the account in order to understand the query and to be able communicate clearly with the customer. You will also liaise closely with other departments to ensure that information obtained during customer visits is updated in Rapid and followed up with the customer ensuring a high level of customer service is delivered. 

You will be a naturally inquisitive person that enjoys investigating more complex problems through asking the right questions as well as have the perseverance to delve deeper until you have the answers you need within the required service level agreements.  You will be self-motivated with the ability to work on your own initiative whilst at the same time be a team player to ensure that as a team you are all communicating and working to targeted ‘hitlists’.  You will also have the confidence to ask questions and draw on others knowledge and experience of queries.  

You will have excellent attention to detail as well as strong communication skills, both verbal and written.  You will be trained to Accounts Level and be passionate about Customer Service and query resolution as well as experience of working to targeted service level agreements. You will also have a working knowledge of Microsoft Office packages.

Closing date for applications is 29 May 2018 

Interviews will take place week commencing 4 June 2018

If you are interested in the above post, please email your CV & covering letter to iwanttowork@echo-ms.com

Source: https://www.echo-ms.com/careers/complex-correspondence-team-member
May 23, 2018
Inbound Customer Service Reps Needed ASAP - Augusta
Access WorldwideAugusta
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ACCESS WORLDWIDE COMMUNICATIONS NEEDS
 CUSTOMER SERVICE REPRESENTATIVES
for our New PODS Service Training Class beginning June 4th!!

HOURLY WAGE: $12.00 + Incentives/Commission



Training Class Hours:

Monday - Friday 9:00 am - 5:30 pm

Production Hours:

Monday - Friday w/ Rotating Saturday various shifts available from 8:30 a.m start until 6:30 p.m. end
 

Essential Functions:

  • Answer inbound calls from prospective customer; describe types of services/products offered
  • Identify customer needs through open-ended questions and a consultative approach
  • Quote prices, service dates and payment terms
  • Initiate up-sell techniques in order to increase sales/revenue
  • Maintain quality customer service and maximize customer satisfaction levels
  • Transfer and route calls to appropriate departments as needed
  • Working rotating Saturdays is a must

 

Minimum Requirements:

  • High School Diploma or GED required
  • 6+ months customer service/sales experience required
  • Call Center experience preferred, not required
  • Strong computer skills; able to switch between screens quickly
  • Strong attention to detail & ability to multi-task a must
  • Pleasant phone voice; excellent communications skills
  • Dependability & Punctuality is a MUST!
  • Comfortable working in a fast-paced, high call environment
  • Must successfully pass a background check
  • Random drug testing


Benefits: 

  • Above average hourly wage
  • Ability to earn monthly commission on Call Quality, Revenue & Attendance
  • Great incentives
  • Medical/Dental benefits after 60 days of employment
  • Vacation Accrual
  • Short Term Disability Insurance
  • Life Insurance
  • Direct Deposit available
  • On-site Fitness Center; FREE to employees
  • Business Casual Dress Code & Jeans Day 
  • Excellent opportunity for growth within the company
  • Referral Bonus's from $200 to Earned Time Off
  • Fun yet Professional Work Environment

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration. 

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021

jcarey@accessww.com


Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10985797
May 23, 2018
Bilingual Client QA Call Center Representative - Houston
ConvergentHouston
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Description


Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

 

Responsibilities:

The Quality Assurance Representative is responsible for various administrative requirements in direct relation to Quality Assurance and Operations Management.

 Job Duties:
  • Compliance Regulation
    • Training/Development/Counseling-FDCPA, Company and Client Specific
    • Call Quality-Client Required/Calibration Sessions-with Clients and Employees
    • Policy Enforcement-Client and Convergent
    • Corrective Action Administration-Determines penalties/suspension as per the Collector Code of Conduct-Houston Site Only
    • Ensures client communication i.e. policy updates, COM Docs, Client Changes are effectively communicated w/members of management and collectors.
    • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

 
  • Client Services Functions
    • Handles specific Client Services functions as per site related
      • Creates and Updates Call Quality Requirements & Guidelines for each specific client with QA Management approval
      • Reviews and Uploads/Delivers monthly and weekly Call Logs to client assigned
      • Pulls/Screenshots Account Notes for Calls that are selected by the Client both weekly and monthly for specific clients
      • Pulls/Converts Call recordings for calls that are selected by the Client both weekly and monthly
      • Downloads and delivers/uploads Internal QA Scorecards for calls that are selected by the Client both weekly and monthly.
      • Prepares for all Client Call Calibrations & Conference Calls:
        • Pre-screens selected calls
        • Provides Ops/Management with Feedback prior to the call
        • Saves all forms and converts all calls
      • Prepares for Client Audits/Visits:
        • Pre-screens selected calls
        • Provides Ops/Management with Feedback prior to the call
        • Saves all forms and converts all calls
        • Gathers any policies/procedures that apply to our department
      • Reviews Internal Agent List daily to ensure all agents are being graded efficiently and at pace to meet client deadlines for their assigned client
      • Reports any Regulatory defects found to QA Management
      • Checks Client Portals Daily to ensure no Communications are overseen
      • Reviews Defects received by each client to determine whether QA can dispute or confirm
      • Handles any internal disputes sent by Operations to QA Management for monitors graded by the individual
      • Ensures all Client Rosters are up to date with current Employees; weekly or monthly
      • Monitors collection calls and documents issues
      • Positive Reinforcement for Better Quality Calls for the Collectors
      • New Hire Call Evaluations while still in Training Class
      • Maintain Training Log(s) when assigned by QA Management

Qualifications:
  • High school diploma or equivalent
  • Bi-lingual –Spanish
  • 1-2 year Quality Assurance or Compliance Experience
  • Working knowledge of Word, Excel and Outlook
  • Excellent oral and written communication skills
  • Knowledge of FDCPA and state laws
  • Excellent organizational skills
  • Ability to multitask

 

The above statements are intended to describe the general nature and level of work performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

 Compensation:

The chosen individual will be compensated for their individual performance.

 

Schedule: Monday-Friday 8am-5pm. Schedule is subject to change.

IND123

 

 

Source: http://jobs.jobvite.com/convergent/job/ozPE7fwT
May 23, 2018
Bilingual Customer Service Representative (English/Spanish) - Houston
ConvergentHouston
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Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Fluent in Spanish
  • High School diploma or equivalent
  • FDCPA knowledge preferred
  • Type at least 35WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


IND123

Source: http://jobs.jobvite.com/convergent/job/oqPE7fwK
May 23, 2018
Call Center Representative - Houston
ConvergentHouston
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Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Requirements:

  • 1+ years collections and/or call center experience
  • Ability to sit or stand at your desk for at least 90% of you work day
  • Must be flexible to work between the hours of 6:00am and 9:00pm
  • Stable work history
  • Clean background
  • Required to type 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Knowledge and Skills:
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills
  • FDCPA knowledge is a plus


IND123

Source: http://jobs.jobvite.com/convergent/job/ofOE7fwy
May 23, 2018
Collections Representative - Houston
ConvergentHouston
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Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Requirements:

  • 1+ years collections and/or call center experience
  • Ability to sit or stand at your desk for at least 90% of you work day
  • Must be flexible to work between the hours of 6:00am and 9:00pm
  • Stable work history
  • Clean background
  • Required to type 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Knowledge and Skills:
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills
  • FDCPA knowledge is a plus


IND123

 

Source: http://jobs.jobvite.com/convergent/job/ohOE7fwA
May 23, 2018
HR Administrator - Lichfield
Douglas JacksonLichfield
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Ref: DJAD1050

Role: HR Administrator

Location: London

Salary: £26k

A global financial services company are looking for a HR Administrator to join their Head Office team in London, the role will report into the Head of HR Operations and will play a part in supporting the business wide HR & Recruitment function. 

Duties include:
  • Act as the first point of contact for all employees, resolving 1st line queries in a customer focussed and timely manner.
  • Manage all employee administration throughout their lifecycle with the company, including onboarding, amendments to terms and conditions of employment, benefits, reference requests, leaver correspondence and creation and maintenance of employee files.
  • Upon request, produce HR MI reports to supply data for salary reviews, employee status, client access requirements and ONS statistics.
  • Maintain HR systems to ensure that the employee data is regularly updated to reflect current information.
  • Administer employee screening process, working closely with our external screening provider. This includes ensuring timely submission of candidates’ screening and identity documentation, and monitoring completion thereof; escalating screening cases as appropriate in line with the Company’s recruitment risk matrix for both internal and external candidates; ensuring compliance with right to work legislation, completing audits and monitoring expiry.
  • Prepare documentation for payroll to ensure all starters, leavers, bonus and changes to pay and/or benefits are effectively managed and audited.
  • Provide administration support to the wider HR team as required including timely filing of appropriate paperwork.
  • Continuously evaluate current systems, policies and core HR processes, making recommendations to ensure relevance, compliance and to assess and manage risk.
  • Undertake individual ad-hoc projects as directed by Head of HR OperationsThe successful candidate will have experience in a similar role or will have recently graduated/ received a HR qualification and is looking for an opportunity to put their knowledge into practise.To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.Follow us on Twitter @callcentrejobs1Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.Douglas Jackson are working as an Employment Agency in respect of this vacancy.All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 23, 2018
Customer Service Advisor - IFSC -
Abtran
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Customer Service Advisors

We are seeking Customer Service Advisors to join our team in the IFSC on a FTC with a view to further opportunities within the business. This is an opportunity to further develop your customer service skills while utilising any administration skills you have acquired in a supportive and highly successful organisation. If this role sounds of interest to you, then please apply online today!

Specific duties of the role include:
  • Handling a high volume of enquiries from customers, ensuring a quick and effective resolution while efficiently processing incoming applications.
  • Providing relevant and up to date advice to customers.
  • In-depth knowledge of the business, and the services it provides.
  • Effectively managing a database through accurate and efficient data entry.
  • Adhering strictly to data protection and confidentiality laws.
  • Ensure that all inbound and outbound documentation is processed correctly and in a timely manner.
  • Accurate data entry and efficient management of databases.
  • Conduct regular and thorough audits for compliance and quality improvement.
  • Assist with reporting and creating documentation.
  • Ad hoc administrative duties such as filing, scanning, photocopying and faxing documents.

This is a very fast paced role, requiring energetic and enthusiastic individuals with a real drive to succeed. In addition, the ideal candidates will possess:
  • Previous customer service experience.
  • Excellent verbal and written communication skills.
  • An exceptional telephone manner and a strong customer service ethic.
  • A high level of accuracy and attention to detail.
  • Ideally will have completed a relevant course (e.g. ECDL) or have experience dealing with computers, strong computer skills are essential.
  • Proven ability to deal with problems and solve them effectively.
  • Ability to work well either individually or as part of a team.
  • An understanding of the importance of strong adherence to data protection and confidentiality laws.

And in return you will get:
  • Competitive Salary.
  • Lean Six Sigma training.
  • Subsidised Canteen.
  • Career Progression and Personal Development.
  • Free Parking.
  • Abtran Sports and Social Clubs.
  • Great team environment.
  • Annual Taxsaver tickets.
  • Cycle-to-work scheme.
  • An opportunity to gain experience with a progressive, growing and innovative company.

Intrigued?

If so, please apply below.

Source: http://abtrancareers.morganmckinley.com/jobs/customer-service-advisor-ifsc
May 22, 2018
PHI Customer Service Supervisor - Atlanta
ConvergentAtlanta
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Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven
 
TEAM 
MEMBERS 
for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

 



DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to business need.
  • Supervise a team of customer service agents
  • Organize, direct, and monitor daily activities of team of customer service agents
  • Monitor and review individual and team performance
  • Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
  • Monitor and analyze productivity of agents; generate reports based on analysis
  • Field questions from team and possibly clients; recommend corrective services to address customer complaints
  • Provide coaching and development feedback
  • Ensure all client compliance requirements are met
  • Monitor and ensure compliance with attendance, dress code, and all Convergent policy
  • Maintain contact with client as determined by management
  • Monitor email and voice mail to ensure all communications are up to date and accurate
  • Ensure all payroll deadlines are met
  • Ensure daily and monthly performance results are tracked by agent and team
  • Conduct monthly / annual performance reviews with direct reports
  • Administer performance improvement plans and disciplinary warnings as needed
  • Train, motivate, develop and reward customer service agents
  • Respond to and work to resolve agent concerns in a timely manner
  • Prepare reports as needed
  • Perform customer service agent duties as needed
  • Perform other duties as assigned by manager
  • Uphold all Convergent policies and report any company policies to department supervisor or manager

 

Requirements:
  • Previous management experience preferred
  • Maintains regular and reliable attendance
  • May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
  • Knowledge of Microsoft Excel and Word
  • Analyze and calculate statistical data
  • Coordinate multiple tasks simultaneously.
  • Understand and respond to a diverse population.
  • Manage by Walking Around (MBWA)
  • There are no travel requirements for this position
  • Physical requirements may include sitting and/or standing for several hours a day
  • Functions well in a team environment

 

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

 

IND123

Source: http://jobs.jobvite.com/convergent/job/oUMw7fw3
May 22, 2018
Kundtjänstmedarbetare Borås 11 Juni - Borås
Transcom WorldWideBorås
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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=A5A867C2-AA1E-44BA-8AB4-FF39E76A9DC3
May 22, 2018
Head of Customer Service - Lichfield
Douglas JacksonLichfield
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Job Ref:           DJKG1228

Job Title:         Head of Customer Service

Location:         London

Salary:             £75k (circa)

This is a fantastic opportunity for an experienced Head of Customer Service to work within the travel market. Experience in start-up/scale-up models is important for this role. 

The Role

The main responsibility is to champion a culture of outstanding service through ownership and to proactivity and promote first call resolution within the teams. 
  • Create and implement operational processes and KPI’s driving improvements to margins, profitability and efficiency.
  • Looking at ways to improve customer experience, continually review processes and ways of working
  • Working to a one call resolution
  • Act as an ambassador for the company

The Candidate

My client is looking for an experienced Head of Customer Service with scale-up or start up experience who can work collaboratively with others. You will need a strong track record of planning and implementing strategic change whilst working to KPI’s within this fast paced and high energy environment.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 22, 2018
Collections Agent - New Kingston
Worldwide BPO & Call CentresNew Kingston
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Must have at least (3) Months experience working as a debt collector Or – At least One year Experience working in a call centre. CXC- Math and English (or equivalent). Click to download Application Form
Source: https://worldwidebpocallcentres.com/careers/collections-agent/
May 22, 2018
Customer Service Agent- In-Bound - New Kingston
Worldwide BPO & Call CentresNew Kingston
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Requirements 5 CSEC Subjects (Math&English Included) MUST have at least 6 months Customer Service Experience MUST be able to work on 24-Hour shifts. Application Form
Source: https://worldwidebpocallcentres.com/careers/customer-service-agent-in-bound/
May 22, 2018
Payment Processor/Scanner - Renton
ConvergentRenton
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Description



Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven
 
TEAM 
MEMBERS 
for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Summary

The Internal Lockbox Scanner/Payment Processor’s primary function is to ensure accurate daily posting and deposit of all physical payments received by Convergent and/or ACT per specified client rules utilizing an automated check scanning system. This role is also responsible for running various processes, generating exception reports that must be reviewed and completed and daily reconciliation of payment batches and deposits to multiple trust accounts.

Description


 

Work Schedule: Must be able to work flexible hours with the pressure of prearranged deadlines and strictly monitored deadlines.

 

The ideal candidate for this position will have the skills and experience necessary to:

 
  • Process all payments received from customers in the mail both manually and via automated scanning system
  • Manually maintain accurate logs on specific information required by the department
  • Meet predetermined accuracy standards for the department
  • May be responsible for tracking and monitoring reports
  • Follow established procedures
  • Perform manual functions related to the check scanning process
  • Notify leadership of problems or issues which could cause delay in items being processed
  • Process all exceptions as instructed
  • Performs other duties as assigned, specific activities may change based on business needs
  • Work in a secure lockbox type environment with secure restricted access.

 

Qualifications

  • Requires High School diploma or equivalent
  • Acute attention to detail
  • Exceptional organization skills a must
  • Advanced knowledge of 10 key, data entry and balancing principles
  • Handwriting must be legible, especially figures
  • Requires 2+ years data entry, balancing, item processing or other related experience
  • Must have ability to work independently and be self motivated
  • Requires knowledge of various types of computer software, including spreadsheets and word processing programs
  • Latitude experience preferred
  • Requires a high level of accuracy and the ability to perform well under pressure and meet critical deadlines
  • Strong communication skills

 

Availability:
  • Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.
  • Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.
  • On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

 

 IND123

 

Source: http://jobs.jobvite.com/convergent/job/o4GC7fwd
May 22, 2018
Senior Frontend Engineer - Angular - Santa Monica
CallFireSanta Monica
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CallFire, named one of the Best Places to Work in Los Angeles, is an exciting cloud messaging company with offices in Santa Monica, CA, Pasadena, CA, Austin,TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Senior Front End Engineer Angular in our Santa Monica office.

Responsibilities



  • Collaborate with other developers and teams to plan, design, develop, test, and maintain web applications



  • Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example



  • Recommend improvements to infrastructure, technology and processes



Minimum Qualifications



  • Experience building apps with Angular 4+ framework



  • 5+ years of experience with HTML/CSS



  • 3+ years of JavaScript development experience



  • Understanding of and experience with MVC frameworks



  • Experience with REST/JSON APIs



  • Experience with CSS preprocessors (SASS/LESS)



  • SCM experience, preferably GIT



  • Familiarity with agile development methodologies



  • Great design and problem solving skills, passion for quality and engineering excellence at scale



Preferred Qualifications



  • Experience with: CSS3, Travis-CI, JQuery, Protractor, Karma and Jasmine



  • BS in CS or related field



Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=770332&&&nohd#job
May 22, 2018
Kundtjänstmedarbetare Stockholm Viasat - Stockholm
Transcom WorldWideStockholm
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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=7116BF6C-0974-4294-ACFC-AB9653D4D92D
May 22, 2018
Supervisor - (Internal Employees Only Please) - Atlanta
ConvergentAtlanta
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Description



DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to business need.
  • Supervise a team of customer service agents
  • Organize, direct, and monitor daily activities of team of customer service agents
  • Monitor and review individual and team performance
  • Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
  • Monitor and analyze productivity of agents; generate reports based on analysis
  • Field questions from team and possibly clients; recommend corrective services to address customer complaints
  • Provide coaching and development feedback
  • Ensure all client compliance requirements are met
  • Monitor and ensure compliance with attendance, dress code, and all Convergent policy
  • Maintain contact with client as determined by management
  • Monitor email and voice mail to ensure all communications are up to date and accurate
  • Ensure all payroll deadlines are met
  • Ensure daily and monthly performance results are tracked by agent and team
  • Conduct monthly / annual performance reviews with direct reports
  • Administer performance improvement plans and disciplinary warnings as needed
  • Train, motivate, develop and reward customer service agents
  • Respond to and work to resolve agent concerns in a timely manner
  • Prepare reports as needed
  • Perform customer service agent duties as needed
  • Perform other duties as assigned by manager
  • Uphold all Convergent policies and report any company policies to department supervisor or manager

 

Requirements:
  • Previous management experience preferred
  • Maintains regular and reliable attendance
  • May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
  • Knowledge of Microsoft Excel and Word
  • Analyze and calculate statistical data
  • Coordinate multiple tasks simultaneously.
  • Understand and respond to a diverse population.
  • Manage by Walking Around (MBWA)
  • There are no travel requirements for this position
  • Physical requirements may include sitting and/or standing for several hours a day
  • Functions well in a team environment

 

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

Source: http://jobs.jobvite.com/convergent/job/oA6h7fwO
May 21, 2018
Collections Supervisor - Houston
ConvergentHouston
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Description



Come join our thriving team!

Build Your Future; Unlimited Bonus Potential!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven
 
TEAM 
MEMBERS 
for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

The Collections Supervisor is the primary person to assist employees with daily collection questions and concerns, conducting investigations, issuing corrective action or terminations as necessary. The Collections Supervisor will direct the Collection Leads in training and mentoring all employees.

 

Duties & Responsibilities:
  • Supervise a team of call center agents.
  • Organize, direct, and monitor daily activities of team of call center agents.
  • Coordinates maximum coverage within the assigned group to ensure completion of daily tasks.
  • Create and implement strategy to ensure performance objectives are met.
  • Reviews processes for efficiency and makes process updates and improvements.
  • Handle escalated calls.
  • Monitor and analyze productivity of agents; generate reports based on analysis.
  • Field questions from team and possibly clients; recommend corrective services to address customer complaints.
  • Provide coaching and development feedback.
  • Ensure all client compliance requirements are met.
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations
  • Ensure all payroll deadlines are met.
  • Ensure daily and monthly performance results are tracked by agent and team.
  • Conduct monthly / annual performance reviews with direct reports
  • Train, motivate, develop and reward customer service agents.
  • Responds to and works to resolve agent concerns in a timely manner
  • Prepare reports as needed.
  • Participates in the interviewing and hiring process
  • Issues corrective action/termination as necessary
  • Follows all rules set forth in the Company Employee Handbook and leads by example.
  • Motivates staff and maintains a team atmosphere.
  • Miscellaneous duties as assigned.

 

Qualification Requirements:
  • High school diploma or equivalent
  • 2 years of collection experience
  • 1 year collection lead experience
  • Previous management experience preferred
  • Excellent oral and written communication skills
  • Strong leadership skills
  • Knowledge of FDCPA and state laws
  • Able to change direction as needed in order to meet the needs of customers; both internal and external.
  • Can work under pressure and assist where required in meeting critical deadlines
  • Capable of maintaining confidentiality
  • Flexibility to work any shift including weekends
  • Must maintain regular and reliable attendance

Physical Demands:
  • Regularly required to stand or sit, and move about the facility.
  • Required to use desktop computer including mouse to open, close programs and keyboard with accuracy.

 

Will be required to perform other duties as requested, directed or assigned.

 

IND123

Source: http://jobs.jobvite.com/convergent/job/oXKD7fwb
May 21, 2018
Financial Business Partner Analyst – 18 month FTC - Lichfield
Douglas JacksonLichfield
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Job Ref: DJPF1181

Role: Financial Business Partner Analyst – 18 month FTC

Location: London

Salary: £35,000 - £40,000

My Client is looking for an experienced Financial Business Partner to provide financial support and advice for assigned portfolios and activities. You will be a key member of finance business partnering team in providing detailed analysis, Interpretation and decision support in assigned areas.

What will you be doing?
  • Perform detailed financial review and quantitative analysis on assigned areas of income & expenditure balance sheet
  • Provide commercial advice and analytical insight
  • Monthly management accounts, annual financial statements, KPIs, forecasts. What skills and experience will you have?
  • Experience in Accounting
  • Good numerate and analytical skills and understanding of commercial principles
  • Excellent communication and influencing skills
  • IT Literacy with immediate excel skills

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

 
May 21, 2018
Financial Planning Analyst - Lichfield
Douglas JacksonLichfield
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Job Ref: DJPF1180

Role: Financial Planning Analyst

Location: London

Salary: £27,000 - £35,000

My Client is looking for an experienced Financial Planning Analyst to assist them in assessing the long term financial impact of key operations and business objectives.

What will you be doing?
  • Produce long term financial plans for new business activities
  • Produce long term financial models including key ratios and trend analysis
  • Produce ad hoc financial models and analysis What skills and experience will you have?
  • Have experience of producing Financial Models
  • Modelling of financial plans including cash flow and loan accounts
  • High level of working experience with all aspects of excel including VBA

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

 
May 21, 2018
Information Analyst - Lichfield
Douglas JacksonLichfield
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Job Ref: DJPF1182

Role: Information Analyst

Location: London

Salary: £35,000 - £45,000

This role will require you to work with key stakeholders to shape and prioritise the user stories for the analytical services for agile delivery. You will raise awareness of the art of the possible in relation to using BI & Data analytics.

What will you be doing?
  • Create and maintain the user stories
  • Support the specification of the definitions for metrics and KPIs.
  • Capture requirements and produce business design for BI and Analytical services
  • Analysis and communicate findings for the business questions raised to enable the business to actWhat skills and experience will you have?
  • Business Intelligence experience
  • Project and programme management Planning
  • Understand BI & Data Analytics Strategy
  • Telling the story using data visualisation
  • Strong Stakeholder Management

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 21, 2018
IT Service Desk Supervisor – 12 Month FTC - Lichfield
Douglas JacksonLichfield
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Job Ref: DJPF1183
Job Title: IT Service Desk Supervisor – 12 Month FTC
Location: Warwick – Some UK Travel Required
Salary: up to £45,000 + Benefits

This is a newly created role to lead the UK IT Service Desk Team to ensure effective management of the UK Service Desk.

Some of the responsibilities will include:
  • Responsible for supervising the IT Service Desk team and service function.
  • Responsible for supervising and coordinating complex support issues
  • Provide an escalation point for all requests and incidents
  • Assist in the development, maintenance and documentation of escalation procedures
  • Ensure the timely resolution of incidents and requests in line with Service Level prioritisation
  • Support the on-going implementation of ITIL processes as part of continual service improvement

The successful candidate will have at least 3 years’ experience of managing an IT Service Desk and have experience with ITIL process.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 21, 2018
Internal Lockbox Scanner/Payment Processor - Renton
ConvergentRenton
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Description


Come join our thriving team!

Build Your Future Here!

Full-time with Benefits package available;
401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Summary

The Internal Lockbox Scanner/Payment Processor’s primary function is to ensure accurate daily posting and deposit of all physical payments received by Convergent and/or ACT per specified client rules utilizing an automated check scanning system. This role is also responsible for running various processes, generating exception reports that must be reviewed and completed and daily reconciliation of payment batches and deposits to multiple trust accounts.

Description


 

Work Schedule: Must be able to work flexible hours with the pressure of prearranged deadlines and strictly monitored deadlines.

 

The ideal candidate for this position will have the skills and experience necessary to:

 
  • Process all payments received from customers in the mail both manually and via automated scanning system
  • Manually maintain accurate logs on specific information required by the department
  • Meet predetermined accuracy standards for the department
  • May be responsible for tracking and monitoring reports
  • Follow established procedures
  • Perform manual functions related to the check scanning process
  • Notify leadership of problems or issues which could cause delay in items being processed
  • Process all exceptions as instructed
  • Performs other duties as assigned, specific activities may change based on business needs
  • Work in a secure lockbox type environment with secure restricted access.

 

Qualifications

  • Requires High School diploma or equivalent
  • Acute attention to detail
  • Exceptional organization skills a must
  • Advanced knowledge of 10 key, data entry and balancing principles
  • Handwriting must be legible, especially figures
  • Requires 2+ years data entry, balancing, item processing or other related experience
  • Must have ability to work independently and be self motivated
  • Requires knowledge of various types of computer software, including spreadsheets and word processing programs
  • Latitude experience preferred
  • Requires a high level of accuracy and the ability to perform well under pressure and meet critical deadlines
  • Strong communication skills

 

Availability:
  • Standard work days for the Payment Processing Department are Monday through Friday. The Payment Processing Department is also responsible for monthly closes which requires additional weekend and evening work hours.
  • Payment Processors are restricted from taking time off the last five days of the month due to the various client close schedules and volume of work.
  • On the last day of the month, all processors are required to remain at work until all month end duties have been completed.

 

 IND123

 

 

Source: http://jobs.jobvite.com/convergent/job/o4GC7fwd
May 21, 2018
Inbound Reps needed IMMEDIATELY for AWWC and our NEW program PROGREXION! - Augusta
Access WorldwideAugusta
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Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10975279

Access Worldwide & Progrexion

 
We are looking for 25 - 30 customer service representatives who will be responsible for providing information about Progrexion programs and services in regards to repairing customers credit reports. 

Access Worldwide offers a very competitive starting wage plus great incentives. We offer a fun work atmosphere with opportunities for career advancement. 

Hourly Wage: 
$12.00 / hour + a potential for commission

Training Start Date:
May 21, 2018

Training Hours:
Monday - Friday 9:00 am - 5:30 pm (3 weeks)
Monday, Tuesday, Friday 11:00 am - 9:30 pm & Saturday 10:30 am – 9:00 pm (1 week)

Production Schedule:
Monday, Tuesday, Friday 11:00 am - 9:30 pm & Saturday 10:30 am – 9:00 pm

Principal Duties and Responsibilities: 
  • Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue with you about their service-related issue.
  • Use probing questions to help the customer understand their needs and provide a solution to meet those needs.
  • Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry.
  • Acts as the customer’s advocate in solving their service-related issues.
  • Maintain composure and use proper de-escalation techniques when handling stressful situations.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
Education & Professional Certifications: 
High school diploma or equivalent experience. 

Candidate Profile:
  • Project a professional image.
  • Strong customer service focus with a drive to solve problems.
  • Enjoys the service industry and thrives to help people.
  • Excellent listening skills.
  • Able to articulate a vision of an activity or expectation. 
  • Detail-oriented.
  • Polite, patient, and empathetic.
  • Experienced in de-escalation.
  • Able to communicate clearly and concisely; uses appropriate vocabulary and grammatically correct sentences.
  • Ability to compose a business letter or paragraph with accurate spelling and correct usage of basic grammar and punctuation skills.
  • Use proper phone and email/letter etiquette.
  • Complete and pass a pre-hire assessment reviewing basic concepts of mathematics, reading, writing and basic computer literacy in Outlook, Internet Explorer and Excel.
  • Keyboarding minimum of 30 WPM.
  • Ability to multi-task.
  • Able to operate general office equipment including company telephone system.
  • Ability to work shifts, weekends and holidays; understands the importance of punctuality and attendance.
  • Able to demonstrate uncompromising adherence to ethical principles.  Able to demonstrate honesty in all actions, admit and correct mistakes promptly.  Able to assume full responsibility and accountability for own actions.
  • Able to adapt to shifting priorities, multiple demands, ambiguity and rapid change. Able to develop new approaches to work systems or problem-solving.  Able to maximize use of available resources to achieve the best results consistent with company objectives. 
  • Employment is contingent upon the results of a background and drug test.

Environment, Physical & Other Requirements: 
  • Ability to perform light hand activity work at a computer/telephone station in an office environment. 
  • Position is primarily sedentary. 
  • May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees. 
Benefits: 
  • Medical/Dental/Vision benefits after 60 days of employment
  • Vacation Accrual
  • Short Term Disability Insurance
  • Life Insurance
  • Direct Deposit available
  • On-site Fitness Center; FREE to employees
  • Business Casual Dress Code & Jeans Day on Friday
  • Excellent opportunity for growth
  • Referral Bonus's
If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration. 

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021
jcarey@accessww.com
 
 

May 18, 2018
Kundtjänstmedarbetare Borås 28 Maj - Borås
Transcom WorldWideBorås
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Source: http://www.transcom.com/Careers/Open-Positions/Job-Page/?Key=https://zims.zerolime.se/?link=5639845F-C114-4801-815D-6D0A9A3E4DC5
May 18, 2018
Contact Centre Manager - Lichfield
Douglas JacksonLichfield
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Job Ref: DJJM1161
Job Title: Contact Centre Manager
Job Location: Midlands
Salary – £45k + Benefits

Reporting to the Operations Director, this role is with a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business.

Some of the responsibilities will include:
  • To ensure first-class customer experience in all interactions
  • Performance management of Team Managers
  • To consistently review people and process to deliver operational efficiencies and customer excellence
  • Develop and maintain effective working relationships will all internal / external stakeholders
  • To Drive customer satisfaction through effective management of staff ensuring that all KPI’s are met if not exceeded on a regular basis

 

The ideal candidate will have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes. Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
May 18, 2018
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AMERICAS - NEXT GENERATION Contact Center & Customer Engagement Best Practices
2018 Top Ranking Performers from ContactCenterWorld.com showcase the top contact centers and professionals from all over the region! Read More...
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