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Medicare and Commercial Account Specialist - Remote - Boca Raton
ConvergentBoca Raton
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Description


Medicare Account Specialist - Government & Commercial Insurance Appeals and Reimbursement - REMOTE POSITION

 

Applicants must include salary requirements to be considered.

 

Convergent’s Boca Raton FL Insurance Department has an opening for a remote Account Specialist with expertise in Medicare and Commercial billing and reimbursement.  Knowledge of Medicaid is a plus. This is an ideal opportunity for a healthcare professional looking for remote work.  The successful candidate can work from anywhere in the country and report to our Boca Raton, FL offices.

 

Convergent employs a dedicated team of expert healthcare attorneys and Account Specialists who navigate the entanglements of the legal system to increase reimbursement rates for our client hospitals all over the country. We apply our advanced technology to calculate anticipated payment for claims in states with complex fee schedules, allowing us to accurately identify and appeal underpaid or denied claims.  Our main goal is to assist hospital systems to strengthen their financial and clinical performance.  We are also a leading provider of denial management, Workers' Compensation claims resolution, and appeals solutions. 

 

Duties
Responsible for appealing Medicare denials, and possibly rebilling underpayments; turning them into payments and ensuring accurate reimbursement on all claims.   

Follow up on outstanding claims and charges by contacting payers for status.  

Account Specialists work a caseload of accounts and report directly to a Supervising Attorney or Supervisor.

Qualifications

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform all duties satisfactorily in a remote setting. The requirements listed below are representative of the knowledge, skill and/or ability required.
  • REQUIRED QUALIFICATIONS: Experience with Medicare, Commercial Payers as well as Medicaid affiliated products.
  • Strong ability to calculate and analyze expected reimbursement of the claim based on Medicare and Commercial Payer reimbursement methodology to identify underpayments, line denials, etc.
  • Knowledge of various healthcare plans:, Medicare, HMO, PPO, POS, Medicaid
  • Understanding of portals and sites used for verification, appealing, coding guidelines & billing.
  • Familiarity with CMS (Medicare & Medicaid) regulations & commercial payers.
  • Knowledge and understanding of CPT & HCPCS coding language as well as ICD-9 & ICD-10 knowledge
  • Knowledge and understanding of UB04 and EOBs/RAs
  • Strong analytical, problem-solving, and conflict resolution skills
  • Excellent oral and written communication skills
  • Working knowledge of medical terminology and abbreviations, and healthcare nomenclature
  • Maintain strictest confidentiality

EDUCATION/EXPERIENCE
  • Required
    • Medicare Revenue Cycle: 2-5 years
    • Healthcare Revenue cycle: 2-5 years
    • High School graduate or equivalent is required.
    • Preferred: Associates or Bachelor’s Degree

 

Hiring is contingent upon successful background check and drug screening.

Compensation: negotiable based on experience

 

 IND123

 

Source: http://jobs.jobvite.com/convergent/job/oqAm7fwd
Apr 17, 2018
Forecasting Analyst - Lichfield
Douglas JacksonLichfield
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Job Ref: DJPF1168

Role: Forecasting Analyst

Location: Swindon

Salary: up to £32,000

My client is looking for a Forecasting Analyst to work within their resource planning team. The successful candidate will have experience with building capacity plans and budgets. The role is based multi-channel contact centre operation.  

What will you be doing?
  • Short and long-term capacity planning
  • Lead and develop your team by optimising their skills
  • Utilise Activity Based Costing information into short term forecasts
  • Build an attrition model and plan for known staff attrition across all markets
  • Creating new and innovative forecast and capacity models to plan for future demand, growth and channel shifts
  • Strategy development for changes in customer demand and expectations over the next 3 years
  • Work strategically with the business to drive efficiency

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

 
Apr 17, 2018
Head of Sales - Lichfield
Douglas JacksonLichfield
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Job Ref:           DJJM1151

Role:               Head of Sales 

Reporting to:   Director of Sales and Marketing        

Location:         Office Location – South East, however main base, home

Salary:            Up to £85,000 basic + commission & benefits (overall package 120k – 130k OTE)

An exciting opportunity to work for a company in a competitive market sector that are looking for a driven Head of Sales to join them due to expansion. A growing business, the company really are looking to gain a large amount of market share. The successful candidate will deliver results by Managing a team of National Account Managers and Relationship Managers across the UK.

Key Responsibilities
  • To provide significant input to development of sales staff, process and procedure, ensuring compliance with industry / corporate guidelines
  • To provide visible and clear direction to your team, ‘leading by example’ and carrying overall responsibility for departmental KPI’s / targets
  • To develop a high performance sales team, defining KPI’s / targets, providing first-class coaching and on-going support
  • To work collaboratively with the senior leadership team in pursuit of wider business objectives, providing accurate, weekly, MI with regard to departmental performance
  • To consistently review both operational practices and departmental performance, ensuring high performance is rewarded and under-performance is addressed
  • To manage all data records of all clients and prospects in-line with industry guidelines and corporate expectations

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Apr 17, 2018
Insight Manager – Online Gambling - Lichfield
Douglas JacksonLichfield
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Ref:                 DJKG1223

Job Title:        Insight Manager – Online Gambling

Location:        Midlands

Salary             £50,000

An exciting new position has become available for a senior individual to take responsibility for strategic relationships with both internal and external stakeholders.

Based on your relationships, inside market knowledge and insight gathered, you will understand, interpret and translate trends and report upon the online gambling market.

You will have a good understanding of compliance, regulatory and policy across the gaming industry within the online space and bring your expert knowledge to advise and guide colleagues and stakeholders.

You will monitor and advise on product and innovation and make recommendations to develop and drive strategic thinking.

If you are interested to apply, you will need to have a good understanding of the online gaming and gambling markets from ideally an analytical, insight, compliance, regulatory, or policy background.

You will have excellent communication skills and the ability to report on and influence senior stakeholders.

This role will require occasional international travel. 

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Apr 16, 2018
Business Analyst - Vaughan
Upstream WorksVaughan
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Business Analyst - Professional Services

Upstream Works is an organization that is focused on delivery software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

 

Our Professional Services Team is currently looking for a Business Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.

 

What you'll do:
  • As a trusted advisor, elicit requirements from client business users and determine how to configure the solution to best meet their needs.
  • Deliver technical training modules of our product to end customers and partners.
  • Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
  • Provide accurate estimates for enhancements and integrations, and deliver on commitments.
  • Be the voice of the customer when working with interdepartmental teams.
  • Triage, prioritize and address defects that result from User Acceptance Testing, while managing customer expectations.
  • Supporting Project Management with status reporting, release planning, issue management, change management, customer communications, release notes, task assignments and team direction.
  • Translate customer’s business requirements into clearly defined tasks.
  • Be the Subject Matter Expert of Upstream solutions that our clients can rely on.

 

What you'll need:
  • University Degree in Business, Computer Science or related discipline
  • 3+ years of experience gathering and analyzing business requirements, drafting functional designs and delivering technical solutions preferably in a Contact Center environment
  • Customer focused with a high degree of professionalism and ability to set clear expectations on project deliverables
  • Solutions focused with a track record of taking initiative to find the best solution
  • A technical aptitude and eagerness for continued learning
  • An ability and willingness to write clear, concise documentation
  • Experience in an agile environment an asset
  • Able to learn quickly and easily adapt to a wide variety of challenges
  • Willingness and experience working within a flexible and collaborative team environment
  • Strong communicator with demonstrated confidence and active listening skills

 

We offer a competitive salary and benefits.  We are located at 8000 Jane St in Vaughan, near Hwy 7.  The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at www.upstreamworks.com.

Interested candidates may apply by responding to this job posting only. 

 

And who are we?

At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

 

We are a group of dedicated, hard-working, family-friendly, close-knit people who enjoy Holiday parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

 

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.

Source: http://www.upstreamworks.com/company/careers/
Apr 13, 2018
Infrastructure Analyst - Vaughan
Upstream WorksVaughan
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Infrastructure Analyst - Professional  Services

 

Upstream Works is an organization that is focused on delivery software technology for customer care in the rapidly changing social, mobile and multichannel world. We work within our core values of Accountability, Collaboration, Innovation, and Excellence. We like to get things done, and also have fun while we're doing it. As a growing organization, our employees have the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company.

 

Our Professional Services Team is currently looking for Infrastructure Analyst who will be a key contributor to the growth of Upstream Works. Reporting to the Director of Professional Services, you will be part of a team of professionals that deploys Upstream solutions to its customers. You will play a key role in the design, configuration and delivery of our Contact Center solutions.

 

What you'll do:
  • Lead the conceptual and logical design of infrastructure environments across a wide range of client infrastructure configurations.
  • Leverage your knowledge of our product and technical expertise to derive an optimal solution.
  • As a solutions expert, collaborate with our client’s IT departments and determine how to configure the solution’s infrastructure to best meet their needs.
  • Work closely with Project Managers and Implementation Specialists while delivering Contact Center solutions.
  • Providing technical guidance for business decisions relating to infrastructure design and ensuring that technical deployment adheres to functional specification.
  • Communicate design choices and clearly explain impact of design choices in technical and business terms to customer.
  • Evaluate and provide guidance on VM server sizing based on customer environment and requirements.
  • Design and create network diagrams that include firewall, load balancer, reverse proxy, VM and data traffic flow.

 

What you'll need:
  • University Degree in Computer Science or related discipline, or equivalent experience
  • 5+ years of working experience in developing infrastructure architecture, with strong knowledge of principles and best practices in networking architecture and MS SQL infrastructure.
  • Provide advice, guidance and consultancy to internal and external stakeholders
  • 5+ years of relevant experience working with the following: Networking, VMware, SAN, Load Balancers, Reverse Proxies, Active Directory. This list goes on and on. But it doesn’t intimidate you one bit.
  • Experience in an agile environment an asset
  • An ability and willingness to write clear, concise documentation
  • Solutions focused with a track record of taking initiative to find the best solution
  • You are truly, and deeply in love with technology. You have spot-on problem solving instincts and you continue to learn new technologies at super speed.
  • Excellent technical, problem solving and troubleshooting instincts
  • A track record of continued learning
  • Able to learn quickly and easily adapt to a wide variety of challenges
  • Willingness and experience working within a flexible and collaborative team environment
  • Strong communicator with demonstrated confidence, technical aptitude, and active listening skills

 

We offer a competitive salary and benefits.  We are located at 8000 Jane St in Vaughan, near Hwy 7.  The office is easily accessible by car or transit (both TTC and York Regional Transit).  More information about Upstream Works is available at www.upstreamworks.com.

Interested candidates may apply by responding to this job posting only.  

 

And who are we?

At Upstream Works, we eliminate the causes of headaches by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by integrating software and using analytics to improve efficiency. And, we are proud to say we can do this in the fastest time in the industry.

 

We are a group of dedicated, hard-working, family-friendly, close-knit people who enjoy Holiday parties, family & friend picnics, and a culture of making the extra effort to do what we say we will, and make sure it benefits all of us. Oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees and no one gets hurt!

 

At Upstream, we live and work by our culture of collaboration, delivery and respect for each other. When we hand out business cards to our friends and peers, they say: “quae dicimus faciamus” – we do what we say.

Source: http://www.upstreamworks.com/company/careers/
Apr 13, 2018
Customer Experience Analyst - Lichfield
Douglas JacksonLichfield
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Job Ref: DJJM1152

Job Title: Customer Experience Analyst

Job Location: Reading

Salary – Up to £35,000+ bens

Reporting to the Senior Customer Experience Analyst, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the Customer Journey across the business.

Some of the responsibilities will include:
  • To build and maintain solid long-term relationships with internal stakeholders
  • To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
  • To strive for the ongoing improvement and optimisation of the customer journey and performance of your department, creating the foundation for future growth
  • Project management of campaigns from set up to completion
  • Ensure that Customer experience is embedded throughout the culture of operations through observation and analysis

The ideal candidate will have a passion for the customers experience and journey at the heart of any process, have experience of using agile and lean thinking when looking at customer journey and process. Individuals with excellent communication skills, who can cite significant experience of managing stakeholder relationships, change and making commercial decisions, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

 
Apr 12, 2018
Customer Sales and Service Representatives - Suva
MindpearlSuva
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PURPOSE

Handling inbound and outbound customer enquiries that include - telephone calls, faxes, e-mails and social media responses.   Demonstrate excellence in customer service in all dealings with customers, in accordance with Mindpearl and client policies, procedures and values.

DUTIES
  • Handling inbound and outbound customer enquiries utilizing available contact centre systems and programs.
  • Demonstrate excellence in customer service in all dealings with customers, in accordance with Mindpearl and client policies, procedures and values.
  • Identify the customer’s needs, up sell additional products/services and offer personalized service in line with quality and training directives.
  • Complete administrative tasks relating to servicing and resolving customer requests in a focused and efficient manner.
  • Maintain efficient control of queues.
  • Deal with customer complaints in a professional manner within Mindpearl and client guidelines.
  • Any other duties as reasonably requested by the employer.

MINIMUM REQUIREMENTS
  • Available to work on a roster basis covering 365 days a year and within hours in accordance with client requirements
  • Self-motivated, resilient and able to maintain a consistent standard of customer service over an entire shift
  • Able to apply initiative to solve problems and improve work processes
  • Communicates information effectively and in an appropriate manner
  • Calm and methodical decision maker.
  • Excellent communication skills (verbal and written)
  • Able to undertake intensive training in complex products
  • Maintains awareness of product, system and client changes/updates
  • Willing to accept feedback and aims to continuously improve and update knowledge and skills
  • Demonstrated ability to work effectively and efficiently in multiple applications within a windows based computer system.

Source: https://www.mindpearl.com/job-opportunities-at-mindpearl/job/customer-sales-and-service-representatives/
Apr 11, 2018
Customer Experience Manager - Lichfield
Douglas JacksonLichfield
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Job Ref: DJJM1152

Job Title: Customer Experience Manager

Job Location: Reading

Salary – Up to £35,000+ bens

Reporting to the Senior Customer Experience Manager, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the Customer Journey across the business.

Some of the responsibilities will include:
  • To build and maintain solid long-term relationships with internal stakeholders
  • To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
  • To strive for the ongoing improvement and optimisation of the customer journey and performance of your department, creating the foundation for future growth
  • Project management of campaigns from set up to completion
  • Ensure that Customer experience is embedded throughout the culture of operations through observation and analysis

The ideal candidate will have a passion for the customers experience and journey at the heart of any process, have experience of using agile and lean thinking when looking at customer journey and process. Individuals with excellent communication skills, who can cite significant experience of managing stakeholder relationships, change and making commercial decisions, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

 
Apr 10, 2018
Customer Experience Manager - Lichfield
Douglas JacksonLichfield
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Job Ref: DJJM1152

Job Title: Customer Experience Manager

Job Location: Reading

Salary – Up to £35,000+ bens

Reporting to the Senior Customer Experience Manager, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the Customer Journey across the business.

Some of the responsibilities will include:
  • To build and maintain solid long-term relationships with internal stakeholders
  • To ensure that the customer is a primary focus throughout the business and to take full ownership of this strategy
  • To strive for the ongoing improvement and optimisation of the customer journey and performance of your department, creating the foundation for future growth
  • Project management of campaigns from set up to completion
  • Ensure that Customer experience is embedded throughout the culture of operations through observation and analysis

The ideal candidate will have a passion for the customers experience and journey at the heart of any process, have experience of using agile and lean thinking when looking at customer journey and process. Individuals with excellent communication skills, who can cite significant experience of managing stakeholder relationships, change and making commercial decisions, may have an advantage.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.

 
Apr 10, 2018
Customer Service Advisors -
Echo Managed Services
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Walsall, West Midlands


Closing date April 27th 2018



Salary
15,789.71

37.5
Hours

5.0
Positions Available


CUSTOMER SERVICE ADVISORS

PERMANENT POSITIONS. FULL TIME (TO INCLUDE EVENINGS & WEEKENDS)

Salary: £15,789.71 plus Company benefits

Location: Green Lane, Walsall

Echo Managed Services is a part of South Staffordshire PLC who provides customer led solutions for its clients.  We recognise that it is through the expertise, knowledge and understanding of our people that enables us to deliver an enriched customer experience.  We value our people to ensure they get all the support, training and motivation they need to be successful.  We have a first class training programme and a clearly defined career pathway – if you are willing to work hard, we are ready to help you progress. 

We have a number of opportunities for customer service individuals who have the desire to succeed and who thrive in a target driven environment. Working in our inbound Contact Centre Team you will deliver an excellent level of customer service that exceeds expectations and puts each customer at the heart of everything we do.  You will deal with a wide range of customer queries from taking payments and setting up direct debits to answering questions about their bills.  Our career pathway develops each individual to deal with more complex queries and calls as they grow and gain more knowledge and experience.

To be successful you will be an excellent listener with the ability and flexibility to adapt to each customer’s needs.  You will be an articulate individual with strong communication skills and the ability to build rapport with a wide range of customers.  Whilst a background in Customer Service is desirable, if you have a strong understanding of what excellent customer service entails, coupled with a desire to excel in a customer service environment, then we want to hear from you. You will have GCSE’s (or equivalent) in Maths and English, alongside knowledge of Microsoft packages.

If you believe you can make a real difference to our customers then we can offer an opportunity with excellent training to kick start and / or further develop your career in Customer Service. 

The Contact Centre covers a working window of 7am to 8pm Monday to Friday.  Operation hours for weekends are 8am to 4pm and you will be required to work varied shift patterns during these hours including some weekend and bank holiday work.

Should your CV be shortlisted you will be required to complete a brief telephone assessment with one of our team. You will be advised after this assessment if you have been successful and will be invited to interview. Please include with your CV or Covering Letter details of your current notice period. 

Source: https://www.echo-ms.com/careers/customer-service-advisors
Apr 9, 2018
Rapid Business Support Coordinator -
Echo Managed Services
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Walsall, West Midlands


Closing date April 24th 2018



Salary
Circa £19,500 (dependent on experience)

37
Hours

1
Position Available


Echo Managed Services, provides specialist contact management services to a range of public and private sector organisations. Our specialist sectors are utilities, government and media. We also own the market leading water customer care and billing system, RapidXtra.

An opportunity has arisen for the above position within the Rapid Team based at Walsall, reporting to the Project and Resourcing Manager.

Key Responsibilities:
  • Interact with clients to facilitate and control the change request process including quotations and liaising with the finance function on the receipt of purchase orders and maintenance of the order book.
  • Support the Project and Resourcing Manager with continuous improvements across the Business Change process.
  • Support the Project and Resourcing Manager in maintaining the Resource Model spread sheet and work plan for both on and offshore resource.
  • Collation of documentation and delivery of administration for Weekly Checkpoints ensuring a presentable format is set and produced to the Resource and Planning Manager weekly.
  • Carry out quality checks on CCQs, FRS’ and MODs database. Information and data will require cross referencing.
  • Provide administration updates and maintenance of internal systems namely SharePoint, Databases and Client portal.
  • Provide administration support for completion of the MI Reports.
  • Time sheet collation and quality checks.
  • Support management team to implement training sessions.
  • Administer of Rapid User Group Meetings this will include tasks such as diary management, room bookings, minute taking and occasionally organising catering
  • Administer client portal checking, updating and amending Client trackers weekly to ensure accurate data is available. Accurate status updates to be reflected.
  • Control and manage the administration of Licence Request Process
  • Maintain administration and update the change sub-processes of quality documentation
  • Administer and maintain asset register
  • Liaise with Group IT for Hardware, Software and Network Access.
  • Support team leaders with the on boarding of new starters.

Experience:

  • Proficient in Microsoft tools, Word and Excel Experience in Microsoft Project desirable
  • Excellent Excel spread sheet knowledge and experience required to include the use of complex formulas, Lookups and pivot tables

Skills:
  • Strong communication and interpersonal skills, with the ability to work effectively with all teams
  • Good motivation and time management skills
  • Ability to produce quality work to deadlines

Personal Characteristics:
  • Professional
  • Enthusiastic
  • Flexible
  • Team player
  • Willingness to learn

Qualifications:
  • A-Levels

If you are interested in applying for this position then please send in your CV and covering letter to iwanttowork@echo-ms.com.

Source: https://www.echo-ms.com/careers/rapid-business-support-coordinator-internal-only
Apr 9, 2018
Researcher - Developer -
Phonexia
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Researcher - Developer


Published: 2018-04-09 • Categories: Jobs in Phonexia

Source: https://www.phonexia.com/en/2018/04/09/researcherdeveloper/
Apr 9, 2018
Key Account Manager - Draper
ConvirzaDraper
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Benefits Offered


Vision, Life, Dental, 401K, Medical

Employment Type


Full-Time

 

Why Work Here?


“Showcase your skills as you develop new ones in a fast-paced and exciting tech industry.”


JOB CODE: CSV-180409-AM

OVERVIEW OF THE POSITION:

Convirza is looking for talented, capable, and energetic people to help it grow at this important time in its development. The Key Account Manager works with a varying client base, from small to mid-sized clients all the way up to top tier resellers, providing them unprecedented campaign management, uncovers new sales challenges/markets and developing opportunities for growth in our Marketing and Analysis business. You will provide sales and support service to customers, including diagnosis, quotations, data analytics, data analysis, proposals, PowerPoint presentations, speaking engagements and sales support

This position will be located at our company headquarters in Draper, Utah.

 

RESPONSIBILITIES & DELIVERABLES:

  • Provide sales and support services to customers, including diagnosis, quotations, and proposals

  • Develop business relationships from initial implementation, customer research and after sales support

  • Provide key insights of clients needs and wants after campaign is running

  • Able to run analytics and provide feedback and analysis on efficiencies and provide specialized reporting

  • Develop plans and communicate with Key Executives of potential project advancements and Key Performance Indicators

  • Work with assigned Sales Executives and Implementation teams in supporting and building these larger opportunities (Customers) for aftermarket requirements, when needed

  • And other duties as assigned

 

REQUIREMENTS:

Must haves for this role include:

  • Business Development skills

  • Sales acumen

  • Sales Support and Diagnostic skills

  • Analytics and Analysis capabilities

  • Marketing and Advertising experience

  • Speaking Skills

  • Project Management Skills

  • Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary.

Successful applicants will possess the following:

  • Proven record of Key Account Management success, preferably in the Advertising, Marketing, B2B, and/or SaaS industries

  • Industry Knowledge a Plus but not required

  • Data Analysis/Analytics understanding and communication

  • Success in providing detailed reports for clients and executives

  • Speaking in front of small and large groups

  • Multi-tasker

  • Able to work in a fast paced environment.

Successful candidates will also have:

  • A strong customer focus

  • A strong work ethic, with the ability to work independently

  • A solid business background

  • Project Management aptitude and sales skills

  • Bachelor degree or equivalent experience in a related field

  • Excellent written, verbal, and presentation skills

  • Computer literacy, with the ability to learn new programs

  • Strong Excel Skills

  • Marketing and Advertising experience a plus

  • Some travel may be required as needed

 

COMPENSATION

Salary and Commission/Bonus is commensurate with your experience.

Benefits include paid vacation, holidays (Christmas day through the end of the year is our favorite Holiday), health insurance, optional 401K with match, optional dental, optional vision, and more.

Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/key-account-manager-510caeb3?same_org_id=1&widgetlink=1
Apr 9, 2018
Technical Support Representative - Draper
ConvirzaDraper
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Benefits Offered


Medical, Vision, 401K, Life, Dental

Employment Type


Full-Time

Why Work Here?


“Showcase your skills as you develop new ones in a fast-paced and exciting tech industry.”


CS-180409-TSR

OVERVIEW OF THE POSITION:

Convirza is looking for talented, capable, and energetic people to help us grow at this important time in our development. To help us achieve our planned growth, we are looking for a Technical Support Representative to help us better serve and support our clients. This individual must be pleasant on the phone, be able to develop a thorough understanding of our products and services, be technically minded, and be able to think and act quickly and accurately. This position will work out of our Draper, Utah Office.

RESPONSIBILITIES & DELIVERABLES:

The Technical Support Representative at Convirza will:

  • Respond in a timely manner to phone and email inquiries from internal and external clients

  • Provide customers with training, as needed, in how to better use our award-winning call tracking platform

  • Identify and facilitate resolution of any customer issues acting as roadblocks to customer satisfaction

  • De-escalate issues while delivering difficult messages to customers in a way the creates a positive customer experience

  • Research escalated service and billing issues to ensure all appropriate actions by other parties are being taken to resolve issue

  • Assist customers with product setup

  • Identify new ways that existing customers can use our services and champion them to the appropriate Account Manager as needed

  • Assist with identifying product defects and reporting them to the Product Management team

  • Act as coordinator on customer services for multiple Convirza internal departments such as sales, account management, billing, product management and development. Responsible for acting as customer advocate

  • Maintain high quality performance metrics including average handle time, days to resolution, and touches to resolution

  • And other duties as assigned

REQUIREMENTS:

  • 4+ years phone and email technical experience

  • High School diploma or equivalent required. Bachelor’s Degree in a related discipline preferred

  • Excellent verbal and written communication skills

  • Ability to resolve sometimes complex problems using analysis of data from both inside Convirza and from the customer. May need to evaluate novel situations and solve with creative solutions that may have no precedent

  • Leadership: This role does not directly manage others but is responsible for coordinating the work of others. Must be able to lead others and delegate work at times as needed

  • Comfort with Excel and/or GoogleDocs spreadsheets required. Willingness and ability to learn new functions, formulas, tools, etc. within these applications as needed to perform duties

  • Must be comfortable working in a technology-based company that deals with cutting-edge systems with an ability to learn new technologies and teach them to others as necessary

  • Experience with SalesForce and/or Service Cloud a plus

  • Technical experience or aptitude with MySQL, HTML, CSS, JavaScript, Google Analytics, Google AdWords are all helpful but not required

Benefits include: Unlimited PTO Time, 9 Company Paid Holidays, Stock Options, Health Insurance, Optional 401K with up to 2.5% Match, Optional Dental, Optional Vision, and more

Source: https://www.ziprecruiter.com/jobs/convirza-214f8552/technical-support-representative-1ebc5512?same_org_id=1&widgetlink=1
Apr 9, 2018
Bilingual Customer Service Representative (English/Spanish) - Houston
ConvergentHouston
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Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Fluent in Spanish
  • High School diploma or equivalent
  • FDCPA knowledge preferred
  • Type at least 35WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


Source: http://jobs.jobvite.com/convergent/job/oeLi7fw8
Apr 9, 2018
Call Center Representative - Houston
ConvergentHouston
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Description


Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Requirements:

  • 1+ years collections and/or call center experience
  • Ability to sit or stand at your desk for at least 90% of you work day
  • Must be flexible to work between the hours of 6:00am and 9:00pm
  • Stable work history
  • Clean background
  • Required to type 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Knowledge and Skills:
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills
  • FDCPA knowledge is a plus


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/o2Li7fwW
Apr 9, 2018
Collections Representative - Houston
ConvergentHouston
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Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Requirements:

  • 1+ years collections and/or call center experience
  • Ability to sit or stand at your desk for at least 90% of you work day
  • Must be flexible to work between the hours of 6:00am and 9:00pm
  • Stable work history
  • Clean background
  • Required to type 25 WPM or more
  • Cannot request time off during first 90 days
  • Available for overtime
  • Follow Information Security Policy to ensure all client, customer and debtor information remain strictly confidential

Knowledge and Skills:
  • High School Diploma/GED
  • Excellent interpersonal skills and integrity
  • Professional phone etiquette
  • Positive attitude
  • Ability to solve problems
  • Work well in a team/competitive environment
  • Negotiating skills
  • FDCPA knowledge is a plus


*CB
IND123

 

Source: http://jobs.jobvite.com/convergent/job/o7Li7fw1
Apr 9, 2018
Customer Operations Manager - Lichfield
Douglas JacksonLichfield
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Job Ref:           DJKG1222

Job Title:         Customer Operations Manager

Location:         Kent

Salary:             £59k to £66k (plus bonus and company benefits)

This is a fantastic opportunity for an experienced Customer Operations Manager to steer the needs of the customer with the needs of the business, delivering an agile and flexible way of treating each customer as an individual. 

The Role

The main responsibility is to demonstrate and understand the needs of the managers and to be able to coach and develop them to showcase “Best in Class”. To collaborate with the management team and the company’s stakeholders on change and transformation. 
  • Review and oversee the KPI and SLA agreements
  • Developing, leading and managing the teams
  • Able to drive service culture and improve communication across the wider teams
  • Evolving the Customer Experience
  • Build and maintain stakeholder relations

The Candidate

My client is looking for a natural leader and influencer that can work alongside the Customer Management Team to realign the business strategy across the customer service and experience function. Ensuring the promotion of my clients; vision and values and what this means to the individual or teams.
  • Experience in leading large operations across different functions of a business
  • Able to manage multiple projects and timeframes
  • Experienced in Customer Operations and Multi-Channel Customer Support

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

Follow us on Twitter @callcentrejobs1

Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Apr 9, 2018
Elite Brand Ambassador - Piscataway
VIPdesk ConnectPiscataway
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Description



The Elite Brand Ambassador is dedicated exclusively to the Chanel customer service program and is responsible for providing an amazing customer experience for Chanel’s customers via phone, email, and chat. The Elite Brand Ambassador will assist Chanel’s customers with all aspects of customer service including the placement of orders, general customer service assistance and escalated issues across three lines of business: Fragrance & Beauty, Watches & Fine Jewelry, and Fashion. The Elite Brand Ambassador will utilize a variety of resources and information to assist customers in a courteous and professional manner that supports Chanel’s brand standards and goal of providing world-class customer service to their customers.

This position is located in Piscataway, New Jersey. Candidates must reside in New Jersey within reasonable commuting distance of office location. This position also requires 4-6 mandatory training sessions at Chanel boutiques and training facilities throughout the year.

Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
  • Handle customer service inquiries with sophistication for Chanel customers via phone, email, and chat.
  • Provide warm, personable, professional and courteous service at all times.
  • Convey energy, excitement, authenticity and a deep appreciation for the timeless elegance and beauty of Chanel  and proud to represent the brand.
  • Provide service in a manner that takes the service one step further, by engaging in fact finding to ensure you are solving all of the customer needs.
  • Utilizes proactive and intuitive techniques to increase customer experience by providing them with suggestions for products that match their interests and needs.
  • Ability to retain and convey thorough knowledge and benefits of Chanel’s products.
  • Confident and driven to find solutions to customers issues
  • Meets or exceeds all program metrics as outlined in training and manuals (e.g., attendance, quality, sales, etc.).
  • Thrive in an environment with high performance standards.
  • Communicate with customers and exhibit genuine empathy when appropriate.
  • Embrace the commitment to customer service and nourishes brand loyalty.
  • Ability to accurately document customer interaction details accurately.
  • Applies high-quality customer service guidelines while servicing customers.
  • Applies client and VIPdesk Connect policies as applicable whenever interacting with customers.
  • Other duties as assigned.

Job Requirements:
  • Ability to work in the Piscataway, NJ office; Monday – Friday, 9:00 am – 6:00 pm ET
  • Resident of New Jersey
  • Must have the ability to travel to Chanel boutiques or training centers for trainings 4-6 times per year.
  • Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.
  • Ability to telework approximately 15 times per year from a noise-free, distraction-free secure home office.

Job Qualifications:
  • Previous in-store retail experience ideally in luxury retail.
  • Have a genuine passion for fashion, fragrance, cosmetics and luxury goods in general.
  • College degree preferred.
  • Have experience with luxury brands and serving affluent customers.
  • Excellent verbal and written communication skills.
  • Experience and proven success in customer service in a luxury environment preferred.
  • Chat experience preferred.
  • Flexible, adaptable and willing to take on new things.
  • Desire to keep learning.
  • Very professional, calm.
  • Strong computer and internet skills.  Able to learn quickly in a technical environment.
  • Working knowledge of Microsoft Office programs.
  • Able to type at least 35 words per minute with excellent spelling and use of grammar skills.
  • Able to use effective and probing questioning and listening techniques to identify customer needs.
  • Polite, friendly and knowledgeable phone demeanor.
  • Highly adaptable, self-motivated and self-disciplined.
  • Able to learn and work independently and exhibit ownership as well as in a team environment.
  • Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence.
  • Able to successfully pass a credit, criminal and employment reference security check.
  • Able to work within the given availability outlined above.

 

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

Source: http://jobs.jobvite.com/vipdeskconnect/job/otWj7fwz
Apr 9, 2018
Spanish/English Call Center Professional - Renton
ConvergentRenton
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Description



Come join our thriving team!



Build Your Future; Unlimited Bonus Potential!



Full-time with Benefits package available; 401K, Health, Vision, Dental!

Established more than 60 years ago, Convergent is one of America’s largest business process outsourcing, receivables management and outsourcing companies, with twelve operating centers across four time zones.

We are currently seeking ambitious, self-motivated, driven TEAM MEMBERS for a challenging, intense and ever-evolving career in the collections arena.  This an opportunity to join an established team; immediately benefiting from the wealth of collective experience from our team while being supported by a strong and savvy, management team.

Our Team Members must work well in team settings and have the ability to problem solve, negotiate, and multitask. Organizational skills, verbal, written, and communication skills are a must.

Responsibilities:

Bilingual Collectors are responsible for calling 200-400 people a day regarding past due accounts and securing payments.

Requirements:

  • Call debtors to secure payments on past due accounts
  • Miscellaneous duties as assigned
  • Ensure all work is performed in compliance with Company Policies as well as local, state and federal collections laws and regulations

Qualifications:

  • Fluent in Spanish
  • Must be 18 or older to apply
  • High School diploma or equivalent
  • Type at least 25WPM
  • Professional phone etiquette
  • Solid negotiating skills
  • Ability to multitask
  • Strong interpersonal and integrity
  • Positive attitude
  • Ability to problem solve
  • Maintain confidentiality

Physical Requirements:

  • Remain in a stationary position 95% of the time
  • Occasionally move about inside the office to access office machinery etc.
  • Constantly operates a computer and other office productivity machinery (i.e. calculator, copy machine and computer printer).
  • Must be able to exchange accurate information over the phone and in person


*CB
IND123





 

Source: http://jobs.jobvite.com/convergent/job/ofOi7fwc
Apr 9, 2018
Inbound Reps needed IMMEDIATELY for AWWC and our NEW program PROGREXION! - Augusta
Access WorldwideAugusta
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Access Worldwide & Progrexion

 
We are looking for 20 - 25 customer service representatives who will be responsible for providing information about Progrexion programs and services in regards to repairing customers credit reports. 

Access Worldwide offers a very competitive starting wage plus great incentives. We offer a fun work atmosphere with opportunities for career advancement. 

Hourly Wage: 
$12.00 / hour + a potential for commission

Training Start Date:
April 30, 2018

Training Hours:
Monday - Friday 9:00 am - 5:30 pm (4 weeks)
 
Production Schedule:
Monday, Tuesday, Friday & Saturday 9:30 am – 8:00 pm or
Monday, Tuesday, Friday 11:00 am - 9:30 pm & Saturday 10:30 am – 9:00 pm

Principal Duties and Responsibilities: 
  • Build rapport with customers and create a comfortable environment for the customer that will enable them to have a dialogue with you about their service-related issue.
  • Use probing questions to help the customer understand their needs and provide a solution to meet those needs.
  • Accurately represent available service options and essential requirements that lead to the correct outcome for each customer inquiry.
  • Acts as the customer’s advocate in solving their service-related issues.
  • Maintain composure and use proper de-escalation techniques when handling stressful situations.
  • Achieve productivity standards and goals while maintaining the highest level of customer service.
Education & Professional Certifications: 
High school diploma or equivalent experience. 

Candidate Profile:
  • Project a professional image.
  • Strong customer service focus with a drive to solve problems.
  • Enjoys the service industry and thrives to help people.
  • Excellent listening skills.
  • Able to articulate a vision of an activity or expectation. 
  • Detail-oriented.
  • Polite, patient, and empathetic.
  • Experienced in de-escalation.
  • Able to communicate clearly and concisely; uses appropriate vocabulary and grammatically correct sentences.
  • Ability to compose a business letter or paragraph with accurate spelling and correct usage of basic grammar and punctuation skills.
  • Use proper phone and email/letter etiquette.
  • Complete and pass a pre-hire assessment reviewing basic concepts of mathematics, reading, writing and basic computer literacy in Outlook, Internet Explorer and Excel.
  • Keyboarding minimum of 30 WPM.
  • Ability to multi-task.
  • Able to operate general office equipment including company telephone system.
  • Ability to work shifts, weekends and holidays; understands the importance of punctuality and attendance.
  • Able to demonstrate uncompromising adherence to ethical principles.  Able to demonstrate honesty in all actions, admit and correct mistakes promptly.  Able to assume full responsibility and accountability for own actions.
  • Able to adapt to shifting priorities, multiple demands, ambiguity and rapid change. Able to develop new approaches to work systems or problem-solving.  Able to maximize use of available resources to achieve the best results consistent with company objectives. 
  • Employment is contingent upon the results of a background and drug test.

Environment, Physical & Other Requirements: 
  • Ability to perform light hand activity work at a computer/telephone station in an office environment. 
  • Position is primarily sedentary. 
  • May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees. 
Benefits: 
  • Medical/Dental/Vision benefits after 60 days of employment
  • Vacation Accrual
  • Short Term Disability Insurance
  • Life Insurance
  • Direct Deposit available
  • On-site Fitness Center; FREE to employees
  • Business Casual Dress Code & Jeans Day on Friday
  • Excellent opportunity for growth
  • Referral Bonus's
If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration. 

Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021
jcarey@accessww.com
 

Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10835365
Apr 6, 2018
Outbound Sales Reps Needed for Access Worldwide & Spectrum - Augusta
Access WorldwideAugusta
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Access Worldwide &





Spectrum 



 
 
We are looking for business to business outbound sales associates to sell telecommunications services (Internet / Telephone and Video Services).
 
As an Outbound Sales Associate, you will be responsible for identifying and servicing the needs of customers through making outbound sales calls, building rapport, and recommending new services to prospects and customers on existing accounts. 

Access Worldwide offers a very competitive starting wage, a strong commission plan, along with great sales incentives. We offer a fun work atmosphere with opportunities for career advancement. 

Hourly Wage:
$12.00 / hour + commission

Training Start Date:
April 16, 2018

Training Hours:
Monday - Friday 9:00 am - 5:30 pm

Production Schedule (one of the following):
Various Shifts ranging from 8:30 am start - 7:30 pm end

Dimension & Scope: 
Interface with customers via outbound calls for the purpose of selling new services to prospects and customers on existing. 

Principal Duties and Responsibilities: 
  • Maintain a sales quota via providing a positive customer experience by making outbound sales calls to businesses located in different regions of the country.
  • During conversations with customers, you will need to be able ask appropriate discover questions to help identify new sales opportunities as well as opportunities to add additional accounts and services. 
  • Listen attentively to customer needs and concerns; demonstrate empathy. 
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Confirm customer understanding of the solution and provide additional customer education as needed. 
  • Prepare complete and accurate work and update customer file. 
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. 
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. 
  • Participate in activities designed to improve customer satisfaction and business performance. 
  • Occasionally use decision-support tools to answer questions. 
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking. 
  • Offer solutions to issues that are often non-standard/non-routine and require some clarification. 
  • Maintain broad knowledge of client products and services. 
 
Education & Professional Certifications: 
High school diploma or equivalent experience. 

Candidate Profile:
  • Minimum six months in/out-bound sales and/or call-center experience preferred. 
  • Proficient computer skills, including experience operating within a Windows environment and internet navigation skills. 
  • Ability to communicate in a clear and effective manner, both verbally and in writing. 
  • Ability to build rapport over the phone, being able to recommend and present solutions, and responding to customer concerns. 
  • Excellent customer service skills and the ability to adapt to customer situations.
  • Availability to work weekend shifts and other schedules based upon client need. 
  • Employment is contingent upon the results of a background and drug test. 
 
Environment, Physical & Other Requirements: 
  • Ability to perform light hand activity work at a computer/telephone station in an office environment. 
  • Position is primarily sedentary. 
  • May stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employees. 
Benefits: 
  • Medical/Dental/Vision benefits after 60 days of employment
  • Vacation Accrual
  • Short Term Disability Insurance
  • Life Insurance
  • Direct Deposit available
  • On-site Fitness Center; FREE to employees
  • Business Casual Dress Code & Jeans Day on Monday & Friday
  • Excellent opportunity for growth
  • Referral Bonus's

If you meet the above minimum requirements and would like to be considered for this excellent opportunity please submit your resume' or application today for immediate consideration. 



Jasmine Carey
Human Resource Manager
Access Worldwide Communications
207-703-1021


jcarey@accessww.com

 

Source: https://accessww.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=10826806
Apr 6, 2018
Sales Engineer - London
Upstream WorksLondon
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Call Centres.  The place you hate to call where companies try to waste as much of your time as possible.

At Upstream Works, we aren‘t solving world hunger or stopping global climate change.  But we do work with businesses in all markets in a bid to make customer service just a little bit better.  And you can help us improve the world for everyone just a little.

Upstream Works Software provides technology for customer care in the rapidly changing social, mobile and omnichannel world.  Our vision is to change the way customer service works by enabling our customers to provide the best possible service for the lowest cost.

We are rapidly expanding throughout Europe and require an enthusiastic and talented Sales Engineer to support our sales efforts and contribute towards sales and development strategies. This role will be key in supporting that reputation by expanding market awareness of our products and expertise, supporting our channel sales team, identifying opportunities for revenue, and bringing critical customer requirements back into the development, production, and marketing processes.

Mandate

Help sales sell.

 

Background to the Role and Strategy

Upstream Works has focused on the North American market (primarily the USA and Canada) for the 18 years of its history. In 2016, management decided that the company should commence operations in the UK to support Europe, Middle East and Africa (EMEA), with a goal to eventual world-wide expansion of service.

The long-term goal is to be a global leader in contact centre single agent desktop, and to grow the business via channel partners, with a focus on:
  • Providing direct customer value to agents and meeting the needs of the contact centre
  • Being easy to do business with and a preferred partner for our channel re-sellers

Due to the successful launch in the EMEA region Upstream Works is searching for a Sales Engineer, reporting to the Sales Engineering Manager, EMEA

The Upstream Works culture and working spirit is family focused, and in doing what we say we are going to do. Core to this is mutual respect for our fellow staff, partners and customers. The successful candidate will strive towards a common goal using common language, behaviour and demonstrate the Upstream Works values and attitudes and not one of personal kudos.

 

Responsibilities
  • Provide live demonstrations of the Upstream Works product to customers and partners either remotely or on-site as determined by the Sales Team
  • Develop overall product solution architectures and cost estimates in conjunction with Sales and Professional Services.
  • Provide product, service, or equipment technical and engineering information by answering questions and requests.
  • Attend technical conferences and Partner Sales conferences throughout EMEA
  • Maintain strong relationships with Partner Sales Engineers
  • Provide strong communication and leadership skills including assuming a principal technical role in presentations by demonstrating technical expertise and responding to customer inquiries.
  • Provide responses for RFPs/ RFQs as required.
  • Provide input on overall product direction based on customer requirements.
  • Craft demonstration scripts for Sales and assist with the evolution of the demonstration platform and services.

 

Required Skills
  • Requires a minimum of 3+ years of Sales Engineering experience
  • This role requires travel within EMEA. Most travel is planned and booked weeks in advance, but you will need to be flexible to respond to occasional demands to travel with only a couple days of notice.   
  • Excellent communication skills.
  • Technical Pre-Sales experience with contact centre technologies such as CTI, VOIP, Call Recording, IVR, WFM, and manufacturers including Cisco, Avaya, Genesys, or Interactive Intelligence.
  • Strong presentation skills in dealing with contact centre stakeholders and technology executives
  • Proven experience in: responding to RFP’s, creating proposals, creating statements of work, creating BoM’s and providing server / VM specifications
  • Experience leading systems integration design sessions
  • Experience with Omnichannel technologies
  • Mastery of PowerPoint, Excel, Word and Visio
  • Being highly motivated and willing to learn new skills.
  • Knowledge of Microsoft and Web software development technologies including .Net, JQuery, Javascript, and SQL is an asset
  • We are an Agile shop, and familiarity with Agile methodology is an asset
  • A history of working in a team environment to achieve shared goals.

Source: http://www.upstreamworks.com/company/careers/
Apr 6, 2018
Supervisor - Internal Candidates Only - Atlanta
ConvergentAtlanta
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Description



DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to business need.
  • Supervise a team of customer service agents
  • Organize, direct, and monitor daily activities of team of customer service agents
  • Monitor and review individual and team performance
  • Monitor calls to observe individual demeanor, technical accuracy, and conformity to company and client policy and procedure; provide feedback as required
  • Monitor and analyze productivity of agents; generate reports based on analysis
  • Field questions from team and possibly clients; recommend corrective services to address customer complaints
  • Provide coaching and development feedback
  • Ensure all client compliance requirements are met
  • Monitor and ensure compliance with attendance, dress code, and all Convergent policy
  • Maintain contact with client as determined by management
  • Monitor email and voice mail to ensure all communications are up to date and accurate
  • Ensure all payroll deadlines are met
  • Ensure daily and monthly performance results are tracked by agent and team
  • Conduct monthly / annual performance reviews with direct reports
  • Administer performance improvement plans and disciplinary warnings as needed
  • Train, motivate, develop and reward customer service agents
  • Respond to and work to resolve agent concerns in a timely manner
  • Prepare reports as needed
  • Perform customer service agent duties as needed
  • Perform other duties as assigned by manager
  • Uphold all Convergent policies and report any company policies to department supervisor or manager

 

Requirements:
  • Previous management experience preferred
  • Maintains regular and reliable attendance
  • May be asked to work extended hours as needed and to maintain a flexible schedule to support project needs
  • Knowledge of Microsoft Excel and Word
  • Analyze and calculate statistical data
  • Coordinate multiple tasks simultaneously.
  • Understand and respond to a diverse population.
  • Manage by Walking Around (MBWA)
  • There are no travel requirements for this position
  • Physical requirements may include sitting and/or standing for several hours a day
  • Functions well in a team environment

 

POSTING REQUIREMENTS

Convergent employees meeting the job requirements above and are currently meeting/exceeding their performance metrics are encouraged to apply.

Individuals currently on a write-up for disciplinary purposes or those who have had attendance or performance issues within the last 90 days will not be considered at this time.

 
IND123

Source: http://jobs.jobvite.com/convergent/job/oA6h7fwO
Apr 5, 2018
Full Stack Engineer Angular + PHP - Santa Monica
CallFireSanta Monica
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CallFire, named one of the Best Places to Work in Los Angeles, is an exciting cloud telephony company with offices in Santa Monica, CA, Pasadena, CA, Austin,TX and Kiev, Ukraine. We are looking for individuals ready to work with a fun and dedicated team to change the face of communication.  We are now seeking a Full Stack Engineer in our Santa Monica office.

Responsibilities



  • Collaborate with other developers and teams to plan, design, develop, test, and maintain web applications and services



  • Maintain high standards of software quality within the team by establishing good SDLC practices and leading by example



  • Recommend improvements to infrastructure, technology and processes



Minimum Qualifications



  • Experience building apps with Angular 5 framework



  • 3+ years of PHP development experience



  • Understanding of and experience with MVC frameworks



  • Experience building REST/JSON APIs or web services



  • SCM experience, preferably GIT



  • Familiarity with agile development methodologies



  • Great design and problem solving skills, passion for quality and engineering excellence at scale



Preferred Qualifications



  • Experience with: NoSQL databases, message queuing, OOD and OOP



  • RDBMS experience, including schema design and SQL optimization



  • BS in CS or related field


Source: https://callfire.hrmdirect.com/employment/job-opening.php?req=665637&&&nohd#job
Apr 5, 2018
Commercial Finance Analyst -
Abtran
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Desired Qualifications, Training and Experience:


Commercially strong accountant (ACA / ACCA / CIMA Qualified)
Demonstrated creative problem-solving and analytical skills within a fast-paced, deadline driven, and challenging environment.
Expert Knowledge of MS Excel
Strong communication skills and the ability to explain complex information to both internal and external stakeholders.
Proven proficiency in developing business planning commercial models.
Enjoys working in a high change environment and comfortable complying with tight reporting timelines.
Extensive experience proactively managing internal and external relationships and projects with multiple stakeholders which may at times have competing priorities.
Demonstrated experience working with diverse groups including legal, sales, operations and senior management.
Experienced with budgeting, cost estimation, financial analysis and fiscal management principles and procedures.

Personal Attributes required:

Planning and organising
Motivation / Job Fit
Continuous Improvement
Teamwork
Problem Solving / Analytic
Commercially minded
Communication
Influence
Professional and Technical Skills
Customer Focused
Proactive in relation to tasks and pricing


Key Result Areas

Business Strategy Management
Drive the development of robust commercial pricing models and practices across Abtran.
Lead the delivery of gain sharing business models while supporting the bid teams throughout the tendering process.
Work with the business planning teams and operations ensuring all solution consuming resources are appropriately considered and accounted for when responding to new business tenders.
Analyse different billing models and options and be able to suggest billing mechanisms appropriate for the client and solution in question.
Review both standard and complex business contracts to ensure adherence to companywide commercial policies.
Attend client meetings/presentations and present on all commercial activity being discussed.
Liaise with sales teams to develop and deliver companywide sales forecasts on a monthly basis which will include the completion of detailed commentaries on material changes from each forecast revision.
Assist and support the strategic planning process by delivering sales targets by service line and sector.

Business Performance Management
Explain the financial consequences of business decisions applying accounting techniques to plan and budget.
Assist team members through commercial aspects of contract changes
Liaise with internal operations and resourcing planning teams fostering a culture of accountability for actual financial performance by promoting ownership of commitments made.
Lead the production of the new sales forecasts each month for the director's board pack.
Assist the sales and customer services teams with contracts analysis and business process improvements to drive new business and increase renewals revenues.
Report on the performance of the sales team and explain forecast versus actual variances.
Engage with and support other teams within the business relating to operational change and analysis.
Continually develop financial analysis to provide further insight into business performance and aid in business decision making.

Business Risk Management
Ensure that all risks to performance are considered when developing commercial responses.
Analyse financial information to use it for business making decisions.
Be responsible for the establishment of governance practices for the monitoring of sales and operational cost variances.
Monitor new contracts and wins to ensure revenue forecast and tender prices are relevant and inconsistencies are noted, establish a process to resolve.
Work in a collaborative way with the finance team ensuring all executed contracts are correctly reflected in company financial statements.
Be involved in new business implementation activities while ensuring all project deliverables are
Be involved in and monitor the commercial aspects of all business decisions.
Ensure compliance with internal controls and processes.
Monitor Salesforce and ensure relevant updates are made to correctly reflect the status of Leads and Opportunities.
Ensure correct processes are followed in all areas of the business in order to protect and sustain revenue.

Teamwork

Show a positive attitude.
Build relationships with your peers, colleagues and manager
Support colleagues and build the right culture
Look out for each other.
Share knowledge with colleagues and with clients.
Be flexible and adapt to different situations, customers and business needs.
Recognise the part you play in the team and contribute to its success

Continuous Improvement

Support the development of a continuous improvement culture.
Ensure processes are audited, reviewed and improved.
Support innovation by developing strategies and creating opportunities to elicit new ideas from members of the business.
Work with all departments to implement new ideas.
Communicate changes clearly to all members of the team.
Monitor and review continuous improvement initiatives to assess success and impact on SLAs and margin.
Engage in and take ownership of personal development and career planning.

Source: http://abtrancareers.morganmckinley.com/jobs/commercial-finance-analyst-0
Apr 4, 2018
Senior Software Developer -
Echo Managed Services
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India


Closing date May 31st 2018



Salary
Dependent on experience

37.00
Hours

1
Position Available


UK based utility business requires an experienced Progress Developer (Offshore) for its offshore application development team. Involvement in the various phases of application development such as System Enhancements, Software faults, Technical investigation, Unit / Integration testing & documentation. Participate in team meetings, reviews, walkthroughs etc.

Kindly go through the requirement, which is mentioned below and if you have resources send us your updated resumes ASAP. 

Requirement: Experience minimum 2 yrs.

Primary Skills:

Progress 4GL With adm, Webspeed, HTML, Javascript.

Secondary Skills:

OpenEdge

Salesforce 

Savvion Knowledge is an added advantage.

Candidate Profile:

Essential: UG - B.Tech/B.E. - Any Specialization 

Desirable: PG - M.Tech / M.C.A.- Any Specialization

Utilities sector experience would be an advantage.

Source: https://www.echo-ms.com/careers/senior-software-developer
Apr 4, 2018
Senior Software Test Engineer -
Echo Managed Services
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India


Closing date May 31st 2018



Salary
Dependent on Experience

37.00
Hours

1
Position Available


UK based utility business requires an experienced Tester for its offshore application testing team.

Prepare Test Scenarios/Test Cases, Test Data and execute functional and non-functional testing.

Develop test cases for Regression testing, System testing, error or bug retests.

Communicate with development and support teams in resolving customer issues.

Work with development team to investigate and replicate defects.

Requirement: Experience more than  3 years

Primary Skills: Good exposure in Manual & Automation Testing. 

Secondary Skills: Good Written, Communication and Logical Skills.

Candidate Profile:

Essential: UG – MCA/ B.Tech ( IT/ CS)

Utilities sector experience would be an advantage.

• 3-6 yrs. of Experience on Manual & Automation Testing- Web Based/Desktop Applications.

• Good understanding of testing methodologies and concepts

• Understanding of SDLC, STLC, test case design, Generation and Test execution.

• Working experience of Quality Centre

• Defect Tracking and Reporting skills.

• Well organized and self-motivated with the ability to prioritize workload.

• Good Written, Communication and Logical Skills.

Source: https://www.echo-ms.com/careers/senior-software-test-engineer
Apr 4, 2018
Test Analysts (Internal only) -
Echo Managed Services
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Walsall, West Midlands


Closing date March 29th 2018



Salary

Full time Hours

2.0 Positions Available


SECONDMENT OPPORTUNITY FOR UP TO 6 MONTHS (internal only)

 

We are currently recruiting for a Test Analyst to form a critical part of the Business Systems Team.   Reporting to the Test Manager the role will include: 

 

Testing
  • Co-ordination of software testing and implementation of fixes and upgrades.
  • Regression testing existing applications
  • Creation of test scenarios and data sets for UAT on a wide variety of projects, including patches and releases.
  • Work with the operation to ensure clear & unambiguous acceptance criteria.
  • Creation of scripts ensuring adhering to systems and process
  • Analyse / determine reasons for test failure(s)
     

    Support
  • Logging and managing faults and issues through to successful resolution
  • Offer 1st line support to users and escalate as required.
  • Liaise with 3rd party suppliers to resolves issues
  • System configuration, security and integrity of test environments
     

     

    Due to the nature of the project we need someone with previous Testing experience, across a wide variety of projects, who can hit the ground running.  You will be familiar with testing in one or more specialist areas and have experience in deriving system test scripts from documented requirements and the ability to identify and manage undocumented requirements.   You will also have excellent communication skills with proven experience of stakeholder management.  You will be analytical with excellent problem solving skills with a structured and logical approach to your work. 

 

To apply either:
Send your CV plus covering letter via email to echohr@echo-ms.com   

Source: https://www.echo-ms.com/careers/test-analysts-internal-only
Apr 4, 2018
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