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Master Scheduler -

Velocity -

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a78839f7aac73b5017acdde4ce36d66&source=&lang=en

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Jul 22, 2021

Sales Project Manager -

Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Responsibilities

Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment.
Ensure that all projects are delivered on-time, within scope.
Develop a detailed project plan to monitor and track progress
Manage changes to the deployment scope and deployment schedule.
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Create and maintain comprehensive project documentation
Meet with customers to verify and track all requirements of each project.
Host training sessions for the end-users.
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Perform other related duties as assigned
Work in Smartsheet to develop and track project plans.

Requirements

Proven working experience in project management (3 + Years)
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Working knowledge of Smartsheet is preferred.
Project Management Professional (PMP) certification is a plus
Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5041826002

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Jul 20, 2021

Manager, Customer Success - Austin

Dialpad - Austin

Who we are

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days:

You’ll learn the Dialpad product inside and out and master how Dialpad works as a business.
You’ll develop a deep understanding of the Mid-Market customer - who they are, what drives them, why they love Dialpad and where they struggle.
You’ll work closely with your Manager and key cross functional teams to get up to speed on current process, workflows, reporting and structure.
You’ll get to know the ins and outs of your team, performance and culture and identify initial areas for optimization/improvement.
You’ll deeply understand the data and operations behind the Mid-Market business at Dialpad.

In your first 60 days:

You’ll have a deep understanding of your team, what makes them tick, where they’re strong and where they need support.
You’ll start implementing new systems and processes across the team to drive performance.
You’ll start handling customer escalations and helping the team to navigate more challenging customer situations.
You’ll start getting more hands on with coaching and helping team members develop their customer facing skills and processes.

By 90 days:

You’ll start owning team process, structure and performance.
You’ll own weekly and monthly reporting on activity and performance and will begin making recommendations on how to improve.
You’ll collaborate with other CS leaders to start owning CS team wide projects and initiatives.
You’ll implement and hold yourself accountable to an active coaching framework with your team.
You’ll partner with cross-functional stakeholders in Sales, Demand Gen and Enablement to find creative and strategic ways to drive incremental revenue.
You’ll own onboarding, renewals, negotiations and upsell/cross-sell for your team
You’ll own hiring, retention and growth for your team.

Who you are

You have a few years of formal or informal experience in leading a customer facing team. You’re customer first and have a passion for driving a top notch customer experience. You’re a self motivated individual who puts people first and understands that a positive and productive team leads to great results. You’ve worked in Saas and comprehend how to effectively navigate ambiguity and think creatively to achieve meaningful results. You have a foundation of excellent communication, organization and data/insights management skills.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5405648002

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Jul 20, 2021

Manager, Enterprise Sales - Austin

Dialpad - Austin

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communication problems felt by everyone around the world.

What you will achieve

The Manager of Enterprise Sales is responsible for developing their people, working in a fast paced and innovative environment, and bringing results on behalf of their team. You will be contributing to a scaling sales organization, competing in a hotly contested market, which takes a strong work ethic, solid fundamentals, and a competitive attitude.

In your first 30 days:

You’ll work to understand where Dialpad sits in the market, what our product consists of, how it’s different from others in the space, and the biggest value propositions and reasons why businesses buy our software
You’ll evaluate the performance across your team and begin creating relationships with your sellers
You’ll have a grasp of our reporting data, and how it’s impactful to the business

In your first 60 days:

You’ll shadow prospect and customer calls
Start 1:1 cadences with all your sellers
You’ll master the Dialpad enterprise sales process
You’ll connect with other internal stakeholders who are pivotal to your success in the role

By 90 days:

You’ll be able to effectively deliver a Dialpad pitch, contextualized to the prospect you’re selling to
You’ll have a read on the strengths and weaknesses of your sellers
You’ll have streamlined reporting and forecasting on behalf of your team
You’ll begin thinking about improvements or changes you think could be effective to the team, and communicate those upwards to your director

Who you are

You are a self driven, self disciplined professional who takes pride in helping your team members achieve their revenue targets. When called upon, you assist your team members’ sales cycle with impactful contributions in important meetings. You are a master at internally and externally navigating complexity. You can learn new things and be told them once….maybe twice. You have several years of direct sales management experience, and if not, you have relative experiences that you think meaningfully translate to a role like this.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5291429002

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Jul 20, 2021

Growth Operations Manager - Chicago

Telnyx - Chicago

Telnyx LLC seeks Growth Operations Manager in Chicago, IL.

Duties:

Leveraging business intelligence tooling and internal dashboards, drive data-driven decisions and process improvements across sales and marketing teams through real-time, centralized reporting;
Determine, track and deliver on OKRS across growth operations teams: Sales operations, marketing operations and the analytics engineering squad;
Generate data used in reporting-out company performance to internal/external stakeholders across key company performance metrics, marketing operations and sales operations;
Work with key stakeholders to optimize the company's internal operating model and track progress versus forecast;
Lead the company's migration to a new customer data platform (CDP).
Ensure complete coverage of current functionality and the successful migration of internal services and custom integrations;
Leverage Python and Apache airflow to optimize marketing and sales activities;
Manage and maintain the Apache airflow internal repository.
Responsible for running high-priority scripts (DAGS) on production databases and conducting code reviews;
Project manage initiatives to re-design and improve marketing operations workflows, including customer lifecycle, demographic scoring and behavioral scoring;
Project manage initiatives to re-design or improve sales operations workflows, including inter-team handoffs, rules of engagement playbook and platform migration;
Monitor salesforce reports and dashboards to recognize process gaps and make data-driven decisions across areas including workflow improvement and team performance;
Complete workflow automation tasks leveraging native SFDC tooling including process builders, workflow rules and object rollups;
Directly responsible individual (DRI) for evaluating and maintaining sales and marketing tooling.
Validate tooling from a technical perspective through risk assessments and establish implementation and rollout plans for new tooling and upgrades;
Manage a team of growth engineers and data analysts.
Develop onboarding plans, monitor core team objectives and conduct weekly reviews with individuals.
Telecommuting Permitted.

Requires a Masters Degree in Business, Entrepreneurship or a related field, plus 1 year of experience in related roles.

Requires 1 year of experience with:

Working with PostgreSQL Databases and application programmable interfaces;
Programming skills across Python, Java and SQL;
Implementing data pipelines, with platform like Apache airflow;
Generating metrics withing a business intelligence tool, such as Domo Tableau or SAP;
Developing and reporting on processes and key performance indicators across sales and marketing functions; and
Managing sales and marketing operations tooling, including customer relationship management (salesforce), marketing automation (Marketo, HubSpot), sales automation (Gong, Outreach.IO) and prospecting tools.

This position is eligible for the incentive based Employee Referral Program.

Must also have authority to work permanently in the U.S. Applicants who are interested in this position may apply at jobpostingtoday.com, reference number 97989.

Source: https://boards.greenhouse.io/telnyx54/jobs/4625692003

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Jul 20, 2021

Walk-in drive For HR Associate/Senior Associate - Noida

Provana - Noida

Roles and Responsibilities

Desired Candidate Profile

Perks and Benefits

Key Skills

BPO HiringSenior LevelIT RecruitmentNon IT RecruitmentLateral HiringVolume HiringLeadership HiringBulk HiringRecruitment

Education-

UG:Any Graduate

Source: http://careers.provana.com/job-listings-walk-in-drive-for-hr-associate-senior-associate-provana-india-private-limited-noida-2-to-5-years-180721000571

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Jul 18, 2021

Technical Account Manager - Raanana

Centrical - Raanana

Responsibilities:

Principal technical advisor and advocate for portfolio of 8-10 Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization’s digital adoption with Centrical
Own customer implementations and custom development plans, including development of custom pilots to show Proof of Concept (POC) to support unique customer use cases
As an integral part of the Customer Success team, establish close relationships with Customers and deep knowledge of their business, organization, and data to help empower them to realize the full value of the Centrical platform
Product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
Drive discussions with senior leadership regarding incidents and risk management
Actively update customers on the technical evolution of the product, platform, and security.
Collaborate with Customer Success Manager, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

Requirements :

3-5+ years of Technical Account Manager management experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients at a software company [SaaS model] or management consultancy [Bain, Deloitte, McKinsey].
Deep quantitative and database analysis skills, with proven business insight and judgment.
Ability to rapidly develop and deliver creative business solutions for complex business problems.
Experience implementing and developing using a variety of customer and commercial management tools and technologies and analytics platforms (Salesforce, Excel, Jira, ZenDesk, Google Apps, BI tools, SQL queries, REST APIs). SQL - must.
Able to excel in a rapidly changing, hyper-growth, Start Up environment, as an entrepreneurial, self-starter and highly collaborative team member.
Thrives working within a globally dispersed, multilingual team.
Ability and willingness to travel up to 20% of your time
BA or BS required.
Excellent verbal and written communication skills

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/technical-account-manager-2/

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Jul 18, 2021

Sales Project Manager -

Dialpad -

Who we are

Responsibilities

Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment.
Ensure that all projects are delivered on-time, within scope.
Develop a detailed project plan to monitor and track progress
Manage changes to the deployment scope and deployment schedule.
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Create and maintain comprehensive project documentation
Meet with customers to verify and track all requirements of each project.
Host training sessions for the end-users.
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Perform other related duties as assigned
Work in Smartsheet to develop and track project plans.

Requirements

Proven working experience in project management (3 + Years)
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Working knowledge of Smartsheet is preferred.
Project Management Professional (PMP) certification is a plus
Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5018401002

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Jul 17, 2021

Sales Project Manager -

Dialpad -

Who we are

Responsibilities

Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment.
Ensure that all projects are delivered on-time, within scope.
Develop a detailed project plan to monitor and track progress
Manage changes to the deployment scope and deployment schedule.
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Create and maintain comprehensive project documentation
Meet with customers to verify and track all requirements of each project.
Host training sessions for the end-users.
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Perform other related duties as assigned
Work in Smartsheet to develop and track project plans.

Requirements

Proven working experience in project management (3 + Years)
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Working knowledge of Smartsheet is preferred.
Project Management Professional (PMP) certification is a plus
Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5311195002

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Jul 16, 2021

Corporate Recruiter (12 Months Contract) -

Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Corporate Recruiter (12 Months Contract) to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

Who we are

The team

About The Role

As a contract Recruiter, you’ll help build our organization by managing and supporting full-cycle recruiting for all non-engineering departments including, but not limited to, Sales, Marketing, Business Operations, Legal, Finance, and more.

You'll be charged with finding unique candidates who bring an entrepreneurial spirit, a sense of scrappiness, and a diversity of thought to all that they do. You are driven, eager, and able to use your creative skills to develop lasting relationships with both candidates and hiring managers.

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process. You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication. You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization.

Responsibilities

Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations
A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey
Solve problems and produce solutions using data

3-Months Accomplishments

Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
Leverage internal and external data to craft and steer recruitment decisions and strategies

6-Months+ Accomplishments

Work closely with hiring teams to create an exceptional candidate interview process and experience
Build balanced and inclusive teams

Desired Skills

Expert in creative and research-based sourcing tactics
4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment
Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
A strategic mindset to identify, evaluate and support candidates through the recruiting process.
Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
Experience closing candidates and negotiating complex compensation packages
Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

#Li-remote

Source: https://boards.greenhouse.io/dialpad/jobs/5379196002

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Jul 15, 2021

Sales Project Manager -

Dialpad -

Who we are

Responsibilities

Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment.
Ensure that all projects are delivered on-time, within scope.
Develop a detailed project plan to monitor and track progress
Manage changes to the deployment scope and deployment schedule.
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Create and maintain comprehensive project documentation
Meet with customers to verify and track all requirements of each project.
Host training sessions for the end-users.
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Perform other related duties as assigned
Work in Smartsheet to develop and track project plans.

Requirements

Proven working experience in project management (3 + Years)
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Working knowledge of Smartsheet is preferred.
Project Management Professional (PMP) certification is a plus
Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5236669002

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Jul 15, 2021

Associate Sales development rep - Raanana

Centrical - Raanana

As a Associate Sales development rep you will support the ROW Sales department.

Responsibilities:

Maintaining data quality and data cleanup in Salesforce via constant data analysis, scheduled reports, data loads, and validation rules.
Conduct research to identify potential prospects via LinkedIn Sales Navigator and work with multiple sales team members to cultivate prospect lists
Manage data for new and prospective customers within Salesforce, ensuring all communications are logged, information is accurate, and documents are attached
Work with the sales team to develop and grow the sales pipeline to consistently meet quarterly revenue goals

Requirements:

English speaker (High level/Native)
French/German/Spanish/Portuguese - Clear advantage
Market research skills
Attentiveness to details, the ability to prioritize and perform tasks
Work effectively as part of a team and independently
Handle multiple tasks and projects effectively under deadlines
Strong written and verbal communication skills
Process-oriented team player
Familiarity with LinkedIn Navigator and/or Salesforce is a plus
Well organized with a very strong work ethic and discipline

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Jul 15, 2021

Customer Success Manager - Waterloo

Dialpad - Waterloo

Who we are

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll:

Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.

Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll:

Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.

Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.

Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.
Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. While you might be early in your CS career, you geek out about Customer Success and can’t wait to dig in further.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5375946002

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Jul 15, 2021

Account Executive -

Dialpad -

Dialpad is the most modern business communications company in the industry. Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind. We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

About The Role

We're seeking an Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the West region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities

Lead customers through a sales cycle from initial inbound/outbound opportunity to close
Drive prospecting activities to uncover new opportunities and grow pipeline
Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements

3 + years of inside technical sales experience
Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
Brings a strong work ethic; takes the initiative and think creatively to get the job done
Excellent analytical and problem-solving skills
BA/BS degree or equivalent practical experience

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5383589002

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Jul 13, 2021

Corporate Recruiter (12 Months Contract) -

Dialpad -

Who we are

The team

About the Role

Who we are

The team

About The Role

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

Responsibilities

Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations
A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey
Solve problems and produce solutions using data

3-Months Accomplishments

Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
Leverage internal and external data to craft and steer recruitment decisions and strategies

6-Months+ Accomplishments

Work closely with hiring teams to create an exceptional candidate interview process and experience
Build balanced and inclusive teams

Desired Skills

Expert in creative and research-based sourcing tactics
4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment
Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
A strategic mindset to identify, evaluate and support candidates through the recruiting process.
Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
Experience closing candidates and negotiating complex compensation packages
Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

#Li-remote

Source: https://boards.greenhouse.io/dialpad/jobs/5375946002

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Jul 13, 2021

Technical Support -

Dialpad -

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

Key Responsibilities

Manage carrier escalations and trouble tickets, carrier interoperability, network monitoring, DID probes and test calls
Handle user inquiries ranging from simple product questions to more complex technical support issues
Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
Maintain or exceed our established service levels and productivity standards
Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model

Key Requirements

3+ years of experience with Customer Service and Telco/carrier
Superb troubleshooting and problem-solving skills
Strong written and verbal skills
Self-starter with a strong work ethic and team player mentality
Native or professional level in Japanese
Business level in English

Technical Requirements

Knowledge of Cloud Technology is preferred
Experience and knowledge of ticketing systems such as Zendesk, Jira is a plus

Bonus Points (Preferred skills and knowledge)

BA/BS degree preferred
Deep understanding of network protocols (TCP/IP), SIP, VOIP etc.
COMP TIA Net+ and/or Sec+ certifications or a CCNA level or higher
Strong network skills, both LAN and WAN
Desk phone provisioning in a SIP environment
SIP messaging expertise; Wireshark expertise
Familiarity with enterprise security requirements and general enterprise IT
Understanding Telco carrier networks and interoperability
Wide knowledge of communication platforms, with knowledge of mobile networks

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5236887002

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Jul 13, 2021

Technical Support Engineer -

Dialpad -

Who we are

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence.

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more.

As a Production Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities. We are looking for exceptional support engineers who have the demonstrable ability to debug complicated issues and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations. You’ll be part of a growing team and responsible for working in shifts to provide 24x7 Production Support across multiple applications. This is a full-time remote position but we require you to work in the US EST time zone at least for your first 6 months.

What you will achieve

In your first 30 days:

You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
Work closely with your mentor to set up your local development environment and learn about our products and software development amp; production support processes, workflows and tools
Get to know the product engineering teams and their respective areas of focus
Review and use existing knowledge base documentation for multiple product areas and shadow other on-call production support engineers
Start developing cross-functional, collaborative relationships across engineering, product, design, QA and customer support teams, as well as other internal teams as needed

In your first 6 months:

Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA
Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them
Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test
Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution
Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging
Lead active incident management and post-incident learnings
Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality amp; stability.

By 1 year:

Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools
Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification
Monitor application performance and make recommendations to improve overall application proficiency
Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency
Start leading and/or mentoring other production support engineers on a fast growing team

Who you are

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You’ve prior experience working in shifts to provide 24X7 production support across multiple applications. You’re an expert in developing amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

3+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones. Preferably in the VOIP and/or business communications (UCaaS/CCaaS) industry
A technical background with excellent written communication skills and empathy for software engineers is vital
Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications
A bit of experience with, and/or an interest in learning, a broad array of frontend, backend languages amp; frameworks and cloud computing technologies

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive.

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5266836002

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Jul 13, 2021

Senior Network Automation Engineer -

Telnyx -

Network Engineer

Build the core of Telnyx’s global backbone.

The Role

Telnyx is proud to boast a network that provides service to tens of thousands of business users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Telnyx’s complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.

The team's mission is to drive connectivity innovation and democratize communications access around the globe.

In This Role You Will

Deploy and support our global production and corporate network including edge, backbone and data center infrastructure.
Work cross-functionally with project management, network engineering to generate implementation plans.
Provide technical leadership and guidance (Remote and/or on-site) during deployment activities in our data centers and POPs.
Calculate and document equipment power/space requirements and consumption for multiple PoP sites. Work with Colocation Vendors, local Engineering, Facilities Operations, to meet these requirements.
Perform fault isolation and trouble resolution on network hardware, software, and circuits.
Schedule and perform network maintenance including repairs, upgrades, and migrations.
Maintain asset database for installed network gear and work with Logistics on vendor RMAs.
Maintain technical and training documentation, develop automation and tooling as needed.
Participate in on call activities and follow escalation process to support the infrastructure 24/7.
Proactively contribute to documentation, automation and processes improvement.

You May Be Fit For This Role If You Have

Experience configuring and troubleshooting IP routing/switching technologies and protocols including TCP/IP, BGP, ISIS, OSPF, MPLS, RSVP, and VRRP in a dual-stack IPv4/6 environment.
Experience coordinating and executing hardware installation and configuration.
Working knowledge of fiber-optic communications technology.
Hands-on experience with enterprise and carrier class routing, switching, and optical transport platforms.
Knowledge of data center design and operational best practices.
Experience with Linux OS/networking.
Experience analyzing situations and utilizing problem solving experiences under pressure.
Proven experience leading and executing network deployment projects.
Experience working with limited supervision.
Experience interacting with vendors and external parties to drive projects to completion.
Time and project management experience.
Scripting experience with Python or Perl.
Network certifications such as CCNP or JNCIP.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Source: https://boards.greenhouse.io/telnyx54/jobs/4139285003

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Jul 13, 2021

Customer Success Operations Manager - Austin

Dialpad - Austin

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for workers, we are workers everywhere. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Experience teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

The mission

We’re hiring a Customer Success Operations Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the VP of Customer Experience and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.

The need:

System

Manage and maintain the CS software (Examples: Churn Zero, Zendesk, Smartsheet), as well as work with RevOps on Salesforce
Manage, customer segmentation, advise on redistribution as needed and forecast hiring needs

Data

Reporting: Report to executives and the board on past results and renewals and upsell forecasts, e.g. through dashboards and presentations
Analysis: Track leading indicators of renewals and upsells, and analyze them to understand what’s going well and what’s not

Measure

Report on metric targets and attainment to goal

Processes

Customer Lifecycle: Determine the timing and content of touch points for CSMs along the customer journey, to drive optimal adoption and net promoter score
External Communications: Coordinate with Communications lead (within CSM team) to synchronize email outreaches with CSM touch points
Risk Management: Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
Opportunity Management: Identify top candidates for upsell
Cross-Functional Coordination: Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on customers’ needs, including processes for CSMs to:

Relay customer feedback to the Product team
Align with the Support team on resolution of major cases and report bugs to the Engineering team
Provide feedback to Sales on the readiness of our customers
Help the Onboarding team overcome any delays in implementation

What you will achieve

We look forward to your fresh take, that will help us be our best. By bringing great new insights to the team you will help drive outcomes that our customers appreciate and value. You will achieve greatness, we will work hard to set you up for success and partner together to take over the CX world.

In your first 30 days:

You will attend our orientation and onboarding.
You will meet Dialpad teams and key folks across different departments
The goal is mutual discovery - we want to get to know you and want you to get to know other Dialers!

In your first 60 days:

We will start to show you a bit about what we do and how we do it.
We will outline the engagements of each of the different teams and the underlying data and sources.
The goal is to introduce you to the processes that our teams use and help get you further acclimated to our Dialsphere!

By 90 days:

You’ll gain exposure to the techstack that supports the processes on our team.
You’ll learn why the techstack is important and the value the tools provide.
The goal is to position you for success by sharing knowledge and fully immersing you into the team. This is where you get to share your amazing insights and thoughts on how we can grow together!

Who you are

You are someone that has a passion for process, design, creation and scale. You have a keen ability to break down ambiguous problems into concrete, manageable components, and think through optimal solutions. You enjoy rolling up your sleeves and jumping in with the team to make an impact. You take ownership of your work, actively listen, communicate well, and want to be a part of an amazing team to reach infinity and beyond!

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

These days, business is unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5359344002

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Jul 13, 2021

Mid-Market Customer Success Manager - Austin

Dialpad - Austin

Who we are

The team

What you will achieve

In your first 30 days, you’ll:

Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.

Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll:

Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.

Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.

Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.
Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5153999002

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Jul 13, 2021

Senior Manager/Director (Field Operations) -

Velocity -

The Sr. Manager/Director of Field Service Operations position is an exciting opportunity for a well-rounded leader to continue to develop Velocity’s field operations strategy and model. Velocity’s objective is to transform its existing field service operations into an efficient and organized service division with scalable policies and to allow the company to grow as well as efficiently expand into new service market areas. The candidate must possess the ability to work in a highly collaborative and fast-paced work environment of a successful and growing managed services company. Velocity is a national player in the Telecom/Networking/Data services industry and is well positioned for continued growth. This position is based at our corporate HQ in Holland, Ohio (Toledo metro area), and may require up to 20% travel. Will be Sr. Manager or Director based on experience/background.

Duties and Responsibilities:

Team Development/Leadership: Will be required to develop, motivate, and sustain a high-performing technician and dispatch team. Will be called upon to formulate and develop field operations functional systems and processes within the team that can be scaled with growth.
Accountability and Customer Service Focus: Establish market leading and best in class customer service practices and processes around efficiency, consistency, and customer experience. Review revenue and other KPI results relative to budget
Process Management: Provides direction and insight that continually brings the right balance of process to efforts but continues to be nimble and innovates and adapts. Creates nimbleness that is responsive to change, market dynamics, client needs.
Best Practice Implementation: Design, optimize, and implement the Field Service Department with new processes, structure and procedures planning for future growth
Internal Relationships: Will work very closely with Operations/Account Leadership in setting planful strategies around flawless executions and priorities to meet objectives. Will work closely with the vertical peers and key members of the leadership team to identify potential business objectives, product offerings and customer service goals.
Strategy: Provide leadership regarding strategic focus centering around customer experience, scalable growth models, cost efficiency, and geographic coverage. Participate in Strategic Planning sessions to provide input on future direction
Innovation: Provide insightful, market impacting programs that differentiate Velocity. This is not a role to apply the past template, but is one to innovate, see around the corner, and launch initiatives which provide immediate and measurable impact to the business.
Workforce planning: Assess and adjust manpower allocation for the day relative to customer demand and based on the sales cycle. Collaborate with HR on recruiting, training, retention programs. Review direct labor and material %'s to prior year and budget.

Required Education and Experience:

8+ Years of proven management experience; Field Service Operations, Manufacturing or closely related field highly preferred.
Bachelor’s degree in related field or equivalent of combined education and experience
Experience in a technical or mechanical work environment, particularly telecom/network operations/IT services

Preferred Experience and certification:

Experience in the management and design of carrier / provider level services
Strong Change Management abilities around structure, process, and scalability
Coordinate tactical/technical training to promote technician/employee development
Collaborate with Field Operations Management and Dispatch Management:
- Prioritize work orders based on pre-determined ranking, customer and financial criteria.
- Review technician performance and behavior to maximize customer service and operational efficiency.

Aside from working with a great team we offer some additional benefits:

Affordable Medical, Dental, Vision insurance, fast! Available the first day of the month after hire.
Generous Paid Time Off, enjoy over 2 and a half weeks in your first year.
Company paid Holidays, including 1 floating holiday you pick when to use
401K with a 4% employer match that's 100% vested day 1
Company sponsored Life Insurance and STD/LTD coverage

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a97a2fb34f017a455b1e08012f&source=&lang=en

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Jul 12, 2021

Velocity Service Professional - Chicago, IL -

Velocity -

Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:

Like to Travel
Don’t mind heights, ladders or confined spaces
Can efficiently use basic tools and have basic construction skills
Have a customer service focus and can interact with others professionally
Manage your time well independently
Enjoy problem solving and facing new challenges
Are comfortable utilizing remote support
Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

Service/install equipment at customer locations across US
Ensure the job site operates to Velocity and customer standards
Effectively and professionally communicate and interact with internal and external customers
Troubleshoot and diagnose managed devices
Repair, maintain, and install telecommunications infrastructure
Responsible for managing helper technicians and ensuring they follow all established processes
Display professional presentation at all times at customer sites
Complete additional tasks as required

Qualifications, Experience and Education:

Minimum High School Diploma/GED
Minimum of 2 years steady work experience
Minimum of 2 years in installation, field services or similar background preferred
Familiarity with basic hand tools
Able to obtain certifications required for aerial lifts
Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87a2fc201017a39d2588f4ddc&source=&lang=en

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Jul 12, 2021

DevOps Manager - Vaughan

Upstream Works - Vaughan

Upstream eliminates the causes of headaches for customers and businesses by deploying products and services for corporate and enterprise contact centers. We help solve tough problems by optimizing business operations and providing unmatched capabilities for software system integrations. And, we are proud to say we can do this in the fastest time in the industry, successfully supporting our clients that include Fortune Global 500 companies and contact centers with thousands of agents.

About the Job

Upstream is looking for a talented DevOps Manager to help us build out innovative new cloud-based software solutions from the ground up and re-architect current services that will power our end-to-end experience. You will work with other Architects, Developers, and business stakeholders throughout an agile software development life cycle, develop infrastructure for containerized code, and take advantage of the newest development approaches.

The opportunity to do it with intensity but without the burndown charts or limited runway of a conventional start-up is what makes joining our team unique. You will be empowered to invent and innovate and be given clear ownership of engineering problems and solutions in a technology-led environment.

Our solid foundation, ambitious vision, and experienced leadership team give us the means to quickly but uncompromisingly create experiences that will transform an entire industry.

Key Responsibilities

- Create reproducible automated build and release pipelines supporting Continuous Delivery workflows.

- Manage AWS infrastructure with scalability, robustness, and security in mind. Later, you’ll do the same for Azure.

- Mentor, nurture, and grow your team.

- Actively review code, provide technical mentorship for other engineers, and keep the quality of code high.

- Improve test environments and release process for on-premise installations.

- Establish monitoring of infrastructure and applications.

- Deeply understand how your systems behave and use that understanding to continuously push the boundaries of what’s possible.

- Continually improve the quality of your team’s work and development practices across the full development lifecycle.

Qualifications

- 5+ years of experience as a DevOps Engineer, Cloud Architect, or similar role.

- 3+ years of experience working with large scale cloud-based business solutions.

- 2+ years of experience leading a small team.

- Familiarity with Agile development methodologies and quality engineering principles.

- Familiar with current database and development trends and processes.

- Resourcefulness and troubleshooting aptitude.

- Creative problem-solving skills.

- Passionate about and engaged in the user experience and business outcomes.

- Relentless about bringing maximum efficiency and stability to a code base and application.

Why work with us?

We’ve been building Upstream Works steadily for the past 20 years, and we are moving full speed ahead.

Upstream Works has been built on a solid foundation of truly invested leadership. We’ve formed great business partnerships and lasting friendships; together, this creates a culture of family and fun. Why is our culture so important to us? Because work and life intersect and we believe it’s important to be happy and healthy in both! And we’re not going to sugarcoat it – sometimes we work long hours. But we also work hard to make sure you get downtime. And when we take time to have some fun as a company, we share that time with the families that support us day to day. We are a group of modest, dedicated, hard-working, close-knit people who enjoy Christmas parties, family & friend picnics... oh, and axe throwing; sometimes we put dangerous weapons in the hands of our employees, and no one gets hurt!

And because we are lean, everyone has the opportunity to make decisions, affect changes and see results right away. You can directly drive the success of the company. Of course, we offer competitive compensation packages, including performance-based incentives and competitive benefits for full-time employees.

Upstream Works values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible work environment. We thank all candidates who apply, but only those selected for an interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.

Source: http://www.upstreamworks.com/company/careers/

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Jul 12, 2021

Salesforce Administrator -

Dialpad -

Who we are

The team

What you will achieve

In your first 30 days:

Get to know the Company/Product/Team/Culture
End to End Process review in salesforce
Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days:

Tag new hire with current project/revops request and assign salesforce cases
Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
Have an end-to-end process review in CPQ with a new hire
Start Assigning small projects to new hire and guide them to success

By 90 days:

Setup 60 days review and discuss about things accomplished and things to learn
Setup weekly call with Dev team (India) to discuss about open Jira tickets
Setup time with other team members to discuss about any new request that needs salesforce changes

Who you are

Salesforce Certified Administrator or Salesforce Certified Advanced Administrator. (ADM 201- ADM 211)
3+ years’ experience implementing and configuring Salesforce.com
Experience in implementation, training and documentation preferred
Experience using Salesforce Automation tools (workflows, approval processes, process builder, flows, etc) preferred Experience in maintaining the lightning org, configuring the lightning components
Experience using Release Management tools (Ant, Change Sets, Salesforce DX) preferred
Experience using Salesforce Steelbrick and managing various components in the tool

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5359941002

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Jul 9, 2021

Salesforce Developer -

Dialpad -

Who we are

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

What you will achieve

In your first 30 days:

We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
End to End Process review in salesforce (how Dialpad uses salesforce)
Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days:

Tag new hire with current project/revops request and assign salesforce cases.
Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
Setup weekly call to discuss about the current code and config in sandbox environment
Run through existing document and BRD’s on the current salesforce setups and configurations.
Start Assigning small projects to new hire and guide them to success.

By 90 days:

Setup 60 days review and discuss about things accomplished and things to learn.
Setting up weekly call with current 3^rd party developer to work on current and to review old codes and configs.
Setup time with other team members to discuss about any new request that needs salesforce changes

Who you are

Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
Strong experience doing customization with APEX and SFDC business workflow
Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5110534002

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Jul 9, 2021

Software Engineer, Search \u0026 Analytics -

Dialpad -

Who we are

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days:

Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
Set up your dev environment
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
Learn the common workflows, goals, and pain points of our users

In your first few months:

Work on features either solo or in groups of 2-3 engineers based on feature size
Take end to end ownership of a feature. This includes:

Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve.
Working with the design team to finalize a user experience that is intuitive and accessible.
Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing:

Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
Identify team-wide challenges, risks, technical debt areas and find ways forward through them
Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution.

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5369385002

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Jul 9, 2021

IT Systems Specialist - Austin

Dialpad - Austin

Who we are

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees to be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future.

What you will achieve

As the IT Systems Specialist you will be the key player in supporting the underlying systems used by the business and guide the IT ServiceDesk team with advanced technical change management requests. You will be responsible for suggesting business system improvements and be the point of contact for new deployments and upgrades.

In your first 30 days:

The first 30 days is centered around development and training on technologies used by the Dialpad, the company products, and also the various IT systems supporting the business.

In your first 60 days:

The next 30 days focuses on responding to ServiceDesk tickets to gain in depth insight into the technical aspects of our various systems used by our user population and implemented policies. During this time the main objective is to fast track in depth understanding of your areas of responsibilities.

By 90 days:

The next 30 days will be mostly project focused, you will be working on some larger ticket items. This will include focusing on impactful changes and will require careful planning, working with other groups within Dialpad to navigate a successful change management implementation.

Who you are

We are looking for skilled seasoned IT Systems Specialists that have extensive experience to work independently, be a team player, cope well under pressure, communicate clearly and willing to learn new things on a daily basis and share knowledge with those around you. You should have a minimum of two years experience with MDM systems and have worked/managed MacOS, Linux, and Windows devices. You can demonstrate how to troubleshoot and escalate incidents and have a solid understanding of networking. And although not required, other areas of expertise we would love to see include; Cisco Meraki networking, VPN and wireless systems, Microsoft Intune and Jamf Pro MDM tools, ITSM amp; ITAM systems, LDAP, Active Directory and Exchange experience, Google Cloud Workspace / GSuite, Anti-Virus Systems and device policies.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5365646002

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Jul 9, 2021

Corporate Recruiter (12 Months Contract) -

Dialpad -

Who we are

The team

About the Role

Who we are

The team

About The Role

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

Responsibilities

Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations
A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey
Solve problems and produce solutions using data

3-Months Accomplishments

Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
Leverage internal and external data to craft and steer recruitment decisions and strategies

6-Months+ Accomplishments

Work closely with hiring teams to create an exceptional candidate interview process and experience
Build balanced and inclusive teams

Desired Skills

Expert in creative and research-based sourcing tactics
4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment
Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
A strategic mindset to identify, evaluate and support candidates through the recruiting process.
Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
Experience closing candidates and negotiating complex compensation packages
Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

#Li-remote

Source: https://boards.greenhouse.io/dialpad/jobs/5359344002

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Jul 8, 2021

Senior Manager/Director (Field Services) -

Velocity -

Team Development/Leadership: Will be required to develop, motivate, and sustain a high-performing technician and dispatch team. Will be called upon to formulate and develop field operations functional systems and processes within the team that can be scaled with growth.
Accountability and Customer Service Focus: Establish market leading and best in class customer service practices and processes around efficiency, consistency, and customer experience. Review revenue and other KPI results relative to budget
Process Management: Provides direction and insight that continually brings the right balance of process to efforts but continues to be nimble and innovates and adapts. Creates nimbleness that is responsive to change, market dynamics, client needs.
Best Practice Implementation: Design, optimize, and implement the Field Service Department with new processes, structure and procedures planning for future growth
Internal Relationships: Will work very closely with Operations/Account Leadership in setting planful strategies around flawless executions and priorities to meet objectives. Will work closely with the vertical peers and key members of the leadership team to identify potential business objectives, product offerings and customer service goals.
Strategy: Provide leadership regarding strategic focus centering around customer experience, scalable growth models, cost efficiency, and geographic coverage. Participate in Strategic Planning sessions to provide input on future direction
Innovation: Provide insightful, market impacting programs that differentiate Velocity. This is not a role to apply the past template, but is one to innovate, see around the corner, and launch initiatives which provide immediate and measurable impact to the business.
Workforce planning: Assess and adjust manpower allocation for the day relative to customer demand and based on the sales cycle. Collaborate with HR on recruiting, training, retention programs. Review direct labor and material %'s to prior year and budget.

Required Education and Experience:

8+ Years of proven management experience; Field Service Operations, Manufacturing or closely related field highly preferred.
Bachelor’s degree in related field or equivalent of combined education and experience
Experience in a technical or mechanical work environment, particularly telecom/network operations/IT services

Preferred Experience and certification:

Experience in the management and design of carrier / provider level services
Strong Change Management abilities around structure, process, and scalability
Coordinate tactical/technical training to promote technician/employee development
Collaborate with Field Operations Management and Dispatch Management:
- Prioritize work orders based on pre-determined ranking, customer and financial criteria.
- Review technician performance and behavior to maximize customer service and operational efficiency.

Aside from working with a great team we offer some additional benefits:

Affordable Medical, Dental, Vision insurance, fast! Available the first day of the month after hire.
Generous Paid Time Off, enjoy over 2 and a half weeks in your first year.
Company paid Holidays, including 1 floating holiday you pick when to use
401K with a 4% employer match that's 100% vested day 1
Company sponsored Life Insurance and STD/LTD coverage

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7883a97a2fb34f017a455b1e08012f&source=&lang=en

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Jul 8, 2021

Director, Data Analytics - Vancouver

Dialpad - Vancouver

Who we are

The team

Our Data team gathers insights from oodles of data using their innate curiosity and technical prowess—informing future products and helping our customers. You’ll work with a variety of teams across the company to provide counsel and recommendations on how to best drive forward global initiatives.

What you will achieve

In your first 30 days:

Understand the data ecosystem that exists
Develop a thorough understanding of the tech stacks powering Dialpad's own product (various GCP apps), our CRM (Salesforce), marketing automation tools (Marketo amp; others), data warehouse (BigQuery), our data workload automation system (airflow, github), and the tools we use for understanding detailed usage of the product and the website (Amplitude)
Connect with leaders in all other departments and familiarize yourself with their roles and data needs, as well as current priorities and strategy
Develop a thorough understanding of the responsibilities and processes of all Analytics team members
Get oriented on all outstanding Analytics team deliverables and assume or delegate project leadership on each
Begin outlining needed additions to Dialpad's data dictionary

In your first 60 days:

Oversee completion of all analytics project in flight as of your start date
Reassess stakeholder department needs with leaders and outline incremental improvements
Outline and oversee a new project to ingest and federate select data from Amplitude in the data warehouse
Continue building Dialpad's data dictionary and defining any new features needed to help users find, understand, and adopt official reporting and analysis into their management of their respective departments

By 90 days:

Engage leaders in strategic planning to make incremental changes.
Make recommendations on areas of investment, people focus, new analytics needs.
Begin to augment existing processes, data pipelines, and analytics.
Align on future vision for the team and begin to execute to get there.

Who you are

You are a highly analytical, focused, and accountable individual who has a track record of overcoming major obstacles in analytics. You can create strong foundations for analytics across an enterprise, applying your knowledge and experience in data governance, building and configuring tech stacks, and a wide range of analytics.

You take a high level of ownership for the work expected of your team and you stand behind the quality of the analytics your team produces. You place a high value on accuracy and business continuity, prioritizing the most business-critical work over all else when the need arises.

You are comfortable with being accountable for the accuracy of business performance metrics, even as the business constantly changes, and supporting a financial close process for monthly and quarterly reporting.

You also possess a high level of business acumen and have experience working with executive stakeholders in finance, marketing, sales, and a variety of other functions. This helps you to gather requirements from your stakeholders and prioritize the analytics work that will have the greatest positive impact for your partners.

Your Skills amp; Qualifications

Excellent skill and experience with Python

Highly proficient and experienced in SQL, with a long track record of building successful mission-critical data architecture and pipelines (BigQuery experience preferred)
Experience automating data workloads with tools such as Airflow, Prefect, dbt, or similar
Experience using version control for data operations
Experience working with virtualization technologies including VMs and containers (Kubernetes experience a plus)
Experience using and maintaining an integrated customer activity tracking platform such as Amplitude, Adobe Analytics, or similar
Several years experience as a leader of people in an analytics function
Experience performing or leading analytics in a SaaS or other subscription-based revenue model business
Excellent knowledge of SaaS metrics such as LTV, ACV, ARR, and others
Strong knowledge of data governance and experience in successfully applying a governance framework in an enterprise setting
Solid understanding of the functions of partner departments such as marketing, finance, sales, and software development
Knowledge of and experience applying machine learning and other models to provide insight to stakeholders as well as to inform product features or business processes

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5226681002

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Jul 8, 2021

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