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Velocity Service Professional - Minneapolis, MN -

Velocity -

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:

Like to Travel
Don’t mind heights, ladders, or confined spaces
Can efficiently use basic tools and have basic construction skills
Have a customer service focus and can interact with others professionally
Manage your time well independently
Enjoy problem solving and facing new challenges
Are comfortable utilizing remote support
Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

Service/install equipment at customer locations across US
Ensure the job site operates to Velocity and customer standards
Effectively and professionally communicate and interact with internal and external customers
Troubleshoot and diagnose managed devices
Repair, maintain, and install telecommunications infrastructure
Responsible for managing helper technicians and ensuring they follow all established processes
Display professional presentation at all times at customer sites
Complete additional tasks as required

Qualifications, Experience and Education:

Minimum High School Diploma/GED
Minimum of 2 years steady work experience
Able to obtain certifications required for aerial lifts
Must have valid drivers license and able to be insured

Preferred candidates will have the following experience and education:

2 years in installation, field services or similar background
Familiarity with basic hand tools

Aside from working with a great team we offer some additional benefits:

Affordable Medical, Dental, Vision insurances that are available first day of the month after hire
Generous Paid Time Off
9 Company Paid Holidays
401K with an employer match that’s 100% vested day one
Company sponsored Life Insurance and STD/LTD coverage

Velocity delivers customized managed services such as IT support, network management, voice and data connectivity,

multinational data networking,

on-site repairs and service, field project rollouts and implementations, free-to-guest TV and Wi-Fi solutions, digital signage and DOOH media solutions, and more in the retail, hospitality, healthcare, and entertainment industries. Founded in 2005, Velocity is a privately held company headquartered in Holland, Ohio. Today, the company has approximately 500 employees, 13 redundant data centers, 5,500+ certified technicians throughout the U.S., and 450 carrier agreements and is a CLEC in all 50 states. For more information, visit

www.velocitymsc.com

.

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87c194e2f017c3d66704f312e&source=&lang=en

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Oct 4, 2021

Velocity Service Professional - Orlando, FL -

Velocity -

Like to Travel
Don’t mind heights, ladders, or confined spaces
Can efficiently use basic tools and have basic construction skills
Have a customer service focus and can interact with others professionally
Manage your time well independently
Enjoy problem solving and facing new challenges
Are comfortable utilizing remote support
Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

Service/install equipment at customer locations across US
Ensure the job site operates to Velocity and customer standards
Effectively and professionally communicate and interact with internal and external customers
Troubleshoot and diagnose managed devices
Repair, maintain, and install telecommunications infrastructure
Responsible for managing helper technicians and ensuring they follow all established processes
Display professional presentation at all times at customer sites
Complete additional tasks as required

Qualifications, Experience and Education:

Minimum High School Diploma/GED
Minimum of 2 years steady work experience
Able to obtain certifications required for aerial lifts
Must have valid drivers license and able to be insured

Preferred candidates will have the following experience and education:

2 years in installation, field services or similar background
Familiarity with basic hand tools

Aside from working with a great team we offer some additional benefits:

Affordable Medical, Dental, Vision insurances that are available first day of the month after hire
Generous Paid Time Off
9 Company Paid Holidays
401K with an employer match that’s 100% vested day one
Company sponsored Life Insurance and STD/LTD coverage

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Oct 4, 2021

Security Operations Product Manager - Ireland

Telnyx - Ireland

Telnyx is looking for an experienced individual in the field of security to oversee our compliance and security efforts across the globe. Their duties will include building and maintaining security policies, overseeing compliance initiatives and ensuring continued improvement towards security best practices.

The role

This role will liaison between the Telnyx Engineering and Operations teams to complete tasks and project manage our goals towards security and compliance.

The Security Operations Officer will work closely with several different departments and teams to ensure security compliance, testing and coverage across the entire company. It will require the person to multitask and manage individual progress, as well as monitoring the macro-level progression toward security compliance.

You’ll make decisions with a significant impact on Telnyx and help to scale a global infrastructure.

In this role you will

Coordinate between Engineering and Operations Teams to complete tasks and objectives
Develop, execute and track the performance of security measures to protect information and network infrastructure and computer systems.
Identify, define and document system security requirements and recommend solutions to management.
Review requirements and adjust priorities as needed
Ensure documentation is up to date and reviewed
Identify Gaps in policies, procedures and create mitigation roadmaps
Work with compliance partners, auditors and third-parties to ensure seamless communications
Ensuring compliance and policies are being adhered
Act as knowledge-base expert
Monitor systems for irregular behavior and set up preventive measures.
Plan, develop, implement and update the company's information and security strategy
Educate and train staff on information system security best practices.

You may be a fit for this role if you:

Work on various compliances, such as SOC2, ISO27001, GDPR, CCPA, HIPAA, etc
Work with agile teams
Research and test using the latest protocols
Drive multiple projects to completion, simultaneously
Experience with project management SaaS, like JIRA or Asana
Manage teams/relationships across departments

What It Is Like To Work At Telnyx:

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunnelling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.

#LI-JB1

#LI-Chicago

Source: https://boards.greenhouse.io/telnyx54/jobs/4722226003

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Oct 4, 2021

Collection Manager - Noida

Provana - Noida

Roles and Responsibilities

Designation: Collection Manager

Location: Noida

Department: Collections

Job Description:-

Operations Management

Have deep understanding of US based 3rd party collections industry and operations.
Designing and managing metric driven 3rd party collections & dialer strategies and motivate team members to deliver strong results.
Ensure operational standards are met or exceeded for service, productivity, quality, employee development,
and employee engagement across all managed teams
Develop and manage financial/operational plans and book-of-business P&L.
Drive operational efficiency and utilization, manpower planning, hiring and training.
Review operational performances weekly and monthly at collector and portfolio levels.
Adherence to US collections related compliance requirements including FDCPA, TCPA and other applicable US State and Federal regulations.
Ensure compliance with internal policies and procedures.

Leadership and Client Management

Interacting and coordinating with the process owners / functional heads from the client side to understand

requirements identify opportunities and communicate feedback / solutions.

Understanding the bigger business goal and aligning efforts to same.
Generating and publishing end to end performance reporting for internal leadership team.
Highlighting key risk areas in the business and providing well defined solutions.

People Management

Lead, coach, motivate, engage and manage for the leadership and strategic development of direct reports,

ensuring development is occurring across all levels, and developing a workgroup structure that allows for

individual and position growth opportunity, thereby maximizing the value and potential of team

Carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws; this

includes interviewing, hiring, and training employees; planning, assigning, and directing work; appraising

performance; rewarding and disciplining employees; addressing complaints and resolving problem

People management, control attrition & drive best HR practices

Experience Required

Minimum Bachelors degree
Should have an experience of handling 100-150 US centric 3rd party collectors.
Should have 10-15 years of experience in US 3rd party collection out of which minimum 5 years experience should be in team management role.
Strong knowledge of US debt collection industry and laws related to it. (Regulatory certification preferred).
Knowledge of FDCPA, FCPA and state laws is a must
Proven ability to impart effective collections training suitable for US based 3rd party collections.
Must have proficiency in Microsoft suite (Excel, Word, PowerPoint, and Outlook)
Strong verbal and written communication skills
Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback
Strong time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results
Self-motivated and able to work independently with little direction and supervision
Effective internal communication skills including ability to work with all levels of the organization

Desired Candidate Profile

Perks and Benefits

Key Skills

Collection Management

Education

UG:B.A in Any Specialization

Source: http://careers.provana.com/job-listings-collection-manager-provana-india-private-limited-noida-10-to-15-years-041021004135

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Oct 4, 2021

Sales Manager - Noida

Provana - Noida

Roles and Responsibilities:

Develop, maintain, and execute lead generation and sales revenue focused plans aligned with business goals, AOP and Target Objectives.
Develop a deep understanding of Provanas customers, products, and the buyers journey
Own the complete lead generation, Sales demo(s), account management, closure & management process from lead capture to follow-up and tracking them through the entire sales cycle
Work collaboratively with the Sales Team and obtain feedback on the quality of MQLs generated from marketing and sequence based HubSpot campaigns and build programs that support sales enablement
Track full-funnel lead metrics and provide recommendations: program and campaign investments based on conversion rates
Measure, analyze, and report campaign performance, Sales performance, Inside Sales performance and deliver performance briefs to leadership/ CSO and management of the company.
Work closely with other departments to build cross-functional cohesion and ensure proper messaging, timing, and execution of one-off and ongoing campaigns, account-based sales across email and web personalization.
Use the latest in account-based marketing & sales technology to run multi-channel campaigns targeting Provanas prospects across core, strategic and super strategic.
Ensure that content reaches the right part of the sales funnels at the right time
Leverage marketing automation and lead management to streamline, automate and measure all marketing tasks and workflows

Preferred experience:

10-15 years of experience in implementing enterprise lead and sales revenue generation programs and processes
Knowledge of Sales funnel and pipeline structure
Proactive, decisive, independent thinker and should be good into industry research
Solution-oriented approach with proven ability producing technically accurate, high-quality results
Must be skilled in content creation
Experience creating task-based and process flow documentation
Excellent interpersonal communication skills
Strong analytical skills with sales art and science

Key Skills:

Team Management
Email Marketing
Lead Generation
Reporting and Sales Analytics
Stakeholder Management

Key Skills

Sales Management

Education

UG:Graduation Not Required

Source: http://careers.provana.com/job-listings-sales-manager-provana-india-private-limited-noida-12-to-18-years-041021004254

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Oct 4, 2021

Senior Software Engineer - Developer Platform (Frontend) - Vancouver

Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The developer platform team builds frameworks that external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build frontend plug-in frameworks, client libraries, and backend public APIs and event frameworks. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

Meet your manager and onboarding buddy who will support you in getting started
Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a JS API that allows plug-ins to change a user’s presence status.
You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
You’ll build platform features based on the team’s quarterly goals. We use usage data and communicate directly with developers to identify what we need to build to support their workflows.
You’ll own the features that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose enhancements.
You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
Mentor new hires to help the team grow.

Who you are

You’re an experienced engineer who would be excited to build and enhance the front-end aspects of our developer platform. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad.

Our tech stack

Frontend

VueJS (single page application)
Electron

Backend

Google Cloud Platform

AppEngine
Datastore
BigQuery

Elastic Search
Python

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5585004002

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Oct 4, 2021

Customer and Partner Marketing -

Centrical -

Centrical provides an employee-centric success platform that holistically navigates employees, turn-by-turn, to success. Using actionable KPIs, deep gamification, personalized microlearning, collaboration tools, and augmented coaching, Centrical puts the employee at the center of business success. With Centrical, employees succeed and grow, and businesses perform their best. Founded in 2013, Centrical serves a diverse client base comprised predominantly of global fortune 500 companies. Our platform is deployed worldwide and used by hundreds of thousands of employees. At Centrical, our people are driven by innovation and passionate about unlocking employee potential. Through a culture that’s encouraging, collaborative, and inclusive, we provide daily opportunities to excel. Centrical operates globally with offices in New York, Dallas, London, Melbourne, Brazil and Israel

Responsibilities

Plan and manage marketing activities within budgetary guidelines and deadlines
Work with the sales team and with partners to develop joint marketing plans based on market trends and competitors.
Develop partner prospect presentations
Provide product training to partners and maintain positive and productive relationship with partners
Support partner events and manage partner marketing communications.
Manage global partner program to achieve revenue goals
Provide support in developing partner marketing strategies and campaigns.
Develop partner marketing tools and ensure that partner programs meet marketing objectives.
Evaluate the marketing performance of partners and recommend improvements.
Collaborating with sales and marketing personnel to create messages and campaigns for specific strategic prospects and existing accounts
Build stronger relationships with customers through engaging marketing campaigns.
increase customer advocacy (including referrals, testimonials, references, etc.), identifying cross-sell and upsell opportunities, and increase loyalty and retention

Requirements:

bachelor’s degree in communications, marketing or business.
Expertise with a variety of marketing tools
Excellent Interpersonal and communication skills, ability to nurture customer
Strong analytical skills, reports creating, campaign measurement and optimization
Superior attention to detail is needed to ensure managers are creating campaigns that accurately capture both the companies’ and customers’ needs
Strong technical skills, including experience with CRM, digital marketing tools and channels, and B2B marketing.

Experience running campaigns across multiple channels including SEM, display, email, social, and web

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran

Source: https://centrical.com/job/customer-and-partner-marketing/

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Oct 3, 2021

Velocity Service Professional- New York -

Velocity -

Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Service professionals to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:

Like to Travel
Don’t mind heights, ladders or confined spaces
Can efficiently use basic tools and have basic construction skills
Have a customer service focus and can interact with others professionally
Manage your time well independently
Enjoy problem solving and facing new challenges
Are comfortable utilizing remote support
Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

Service/install equipment at customer locations across US
Ensure the job site operates to Velocity and customer standards
Effectively and professionally communicate and interact with internal and external customers
Troubleshoot and diagnose managed devices
Repair, maintain, and install telecommunications infrastructure
Responsible for managing helper technicians and ensuring they follow all established processes
Display professional presentation at all times at customer sites
Complete additional tasks as required

Qualifications, Experience and Education:

Minimum High School Diploma/GED
Minimum of 2 years steady work experience
Minimum of 2 years in installation, field services or similar background preferred
Familiarity with basic hand tools
Able to obtain certifications required for aerial lifts
Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7887a877926fae0177ac72aa8f2c01&source=&lang=en

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Oct 1, 2021

Head of UX & Design - Raanana

Centrical - Raanana

Lead a team of UX and UI designer
Being a part of our product team and designing our solution
Design feature flows from end to end.
Interviewing and conducting user research and translating them into user stories, wireframes and prototypes.
Design the overall functionality of the product and iterate upon it to ensure a great user experience.
Make strategic design and user-experience decisions related to core and new functions and features

Requirements:

7 or more years of UX design experience. B2B is Must, B2C in addition is preferable .
Hands on & Leadership experience
Excellent understanding of business requirements, visionary with the ability to translate vision and requirements into wireframes and user stories.
Expertise in UX software such as InVision, Axure, Balsamiq and the like is a must.
Familiarity with practicing UX in an Agile development environment is an advantage
Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.

Source: https://centrical.com/job/head-of-ux-design/

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Oct 1, 2021

Manager, Mid-Market Sales - San Francisco

Dialpad - San Francisco

Who we are

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

About The Role

The sales leader we are looking for has these traits: you’re intelligent, you’re a self-starter, you enjoy developing people, and you like working with a smart, talented, generally awesome team of salespeople. Reporting directly to our Director of Sales, our next Manager, Mid-Market Sales will be an experienced leader with the ability to creatively motivate our team and help our Mid-Market Sales team hit their goals and resource new ways to excel.

What you will achieve

Recruit, mentor, and direct a team of high performing AEs in the Mid-Market space to uncover new business opportunities
Actively participate in the sales cycle to bring sales leadership and strategic support
Oversee leads and pipeline management
Create, experiment, and implement new ways of engaging with prospects to increase win rates and provide an amazing full-cycle customer experience
Plan and deliver sales strategies to meet and exceed sales projections
Analyze data and work with cross-functional counterparts to improve the product's vision and drive growth initiatives and market insights
Coach and develop your team to develop future leaders for the organization
Increase the effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
Optimize resources and budget and partner with internal teams to execute sales strategy as we introduce enhancements to existing solutions and/or release new products
Be a hands-on, scrappy mentor who enthusiastically looks forward to coaching and developing the team

Who you are

BA/BS degree or equivalent practical experience.
3-5+ years of SaaS sales experience in Mid Market or Enterprise segment
2+ years people management experience
Ability to work independently and prioritize effectively and balance multiple, disparate work streams
Excellent analytical and problem-solving skills
Needs to possess a strong emotional intelligence and ability to inspire and develop direct reports
Brings a strong work ethic; takes the initiative and think creatively to get the job done
Must be able to coach teams that handle a full-cycle sales process - prospect to close - medium to large strategic deal sizes ($50k-200k ACV)
Experience coaching teams using MEDDPICC or SPICED

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5055237002

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Oct 1, 2021

Engineering Manager - Vancouver

Dialpad - Vancouver

Who we are

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence.

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more.

As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad. Our teams are growing too fast and globally distributed, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

What you will achieve

In your first 30 days:

You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team
Start building cross functional relationships with your engineering management peers as well as Product, Design amp; QA teams

In your first 6 months:

You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
Work with geographically distributed peer engineering managers to align engineering-wide priorities
Drive effective engineering processes and policies
Scale the team by recruiting candidates from diverse backgrounds

By 1 year:

Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners.
Maintain a balance between building sustainable, high-impact projects and shipping things quickly
Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

Who you are

Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems. You don’t shy away from performance conversations, recognizing the relationship between constructive feedback and career growth. You’ll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers.

3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

#Li-remote

Source: https://boards.greenhouse.io/dialpad/jobs/5516866002

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Oct 1, 2021

Director, Product Design -

Dialpad -

**PLEASE NOTE, ONLY RESUMES IN ENGLISH WILL BE CONSIDERED. YOU MUST BE PROFICIENT IN THE ENGLISH LANGUAGE FOR THIS ROLE**

Hello from Dialpad!
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Design @ Dialpad
Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaSS and UCaSS space. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

About this role

We are looking for a Director of Design who will play an integral role on the Design Leadership team, reporting to the Vice President of Design. This person will be impactful in the following areas:

Think deeply about the future of Contact Center as a Service
This is a complex space with many customer types. You’ll immerse yourself in company strategy and guide your teams to better understand our biggest opportunities alongside our passionate team of product managers, data scientists, linguists, machine learning engineers, and customer specialists. You’ll think holistically about analytics, workforce management, and artificial intelligence and lead your teams to craft unified experiences that deliver on unmet needs found through discussions with our customers.

Design for Delight and Quality
You’ll oversee the design of high-quality features and workflows and foster a sense of ownership throughout the process from your team. One of your ongoing missions will be to ensure we’re both designing the right thing and designing it right.

Shape our Strategy
Great strategy happens at all levels within Dialpad. You’ll be entrusted to facilitate the creation of that strategy in ways that are both insightful and inspiring, creating opportunities and possible directions without being overly prescriptive. Most importantly, you’ll work with your cross-functional peers to realize how these strategies actually turn into roadmapped work that’ll see the light of day.

Shape Dialpad through the eyes of our customers
You’ll help your team partner with our researchers, customer success managers, and others to understand the goals of customers in many industries, and use those insights to course correct our assumptions and reframe our possibilities.

Foster a culture of innovation
We’re leaning into iteration and failing fast - anchored on insights and a larger vision. You’ll set the stage for curiosity and innovation by identifying and evangelizing practices while working through ambiguous or lofty goals. You’ll take an active role with product teams to model via workshops, coaching or other methods you may have in your toolbox.

Help our design team thrive
The design culture at Dialpad is a living, breathing group effort. You’ll provide thoughtful leadership to your reports and mentorship to the broader team. You’ll partner with the rest of design leadership, tackling when and how to systematize how we work as a group. You’ll teach the soft and hard skills that shape leaders to become the collaborative glue that inspires product management and engineering while also developing their core competencies. You’ll have fun and build a culture of belonging, wellness, diversity, inclusion, and career growth for the design team.

Qualities and Qualifications

A team builder with 15+ years of related experience, 7 years of management or supervisory experience, as well as experience hiring top talent.
An experienced Design leader and designer by trade who has lead teams of 10+ IC’s, including seasoned Design Leads or managers.
Able to communicate a vision - providing direction, mentorship, and inspiration.
Mastered to balance the strategic and operational needs of your team—from pitching ideas to negotiating trade-off decisions and coordinating resources
A strong collaborator and inspiring communicator that builds trust, is able to influence and bring alignment across the organization.
A meticulous problem solver that can make the right calls to prioritize work that drives business impact.
Managing a distributed team is not a problem, you may have some experience or are willing to give it a go.
Gravitation towards complex problems.
Saying “we” more than “I”.
An empathic teammate that embraces vulnerability, and makes themselves available for their team and beyond.
No hesitation to champion a good idea until it turns into something that works.
A bias for action: You are proactive in addressing problems before you or your team and don’t wait for others to start.
You have a track record of thoughtful, impactful work you can show us.
Ability to effectively manage up, keeping leadership updated and engaged without getting into the weeds upfront.
Self-awareness and a growth mindset. Every leader is on their own journey to not just be a better leader, but a better version of themselves. We’d love to participate and help you in that journey.
Experience working in SaaS or enterprise software

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Wellness
We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5516866002

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Sep 30, 2021

Engineering Manager -

Dialpad -

Who we are

The team

What you will achieve

In your first 30 days:

You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team
Start building cross functional relationships with your engineering management peers as well as Product, Design amp; QA teams

In your first 6 months:

You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
Work with geographically distributed peer engineering managers to align engineering-wide priorities
Drive effective engineering processes and policies
Scale the team by recruiting candidates from diverse backgrounds

By 1 year:

Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners.
Maintain a balance between building sustainable, high-impact projects and shipping things quickly
Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

Who you are

3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs

Benefits

Culture

Compensation and Equity

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5515629002

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Sep 30, 2021

Senior Web Developer -

Dialpad -

Who we are

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

What you will achieve

In your first 30 days:

As Dialpad’s newest web developer you’ll have made a direct impact on our web presence with your first set of updates, changes and enhancements
This all starts with your onboarding, learning the tools we use, setting up your environment and getting familiar with the code base
You will also spend time becoming familiar with our UberConference website, help centers, landing pages, international sites and personalizations
You’ll create new landing pages for campaigns, A/B testing these pages and optimizing for improved conversion rates

In your first 60 days:

You’ll have started the process of working with other stakeholders in the organization, including our design team, content creators and product managers
Regularly taking on tasks ranging from front end visual enhancements to building our new pages and sections of the website
You will review other team members work; visually reviewing pages to make sure they align with the design to pixel perfection; performing browser compatibility tests and doing code reviews
You will play a part in maintaining our web properties including performing regular maintenance, applying updates and fixes
You will deliver exceptional customer service by resolving urgent requests and responding to requests for help

By 90 days:

You’ll have become fully immersed in the different Dialpad web properties and are able to address questions, make fixes or tackle new projects as they arise
At this point you will have had an opportunity to take ownership of projects, bring prototypes, content and designs to life with well crafted and well tested web pages
Estimate timelines, develop plans and make recommendations on new projects
You will be experienced with and regularly involved in deploying website updates
You will start developing a firm understanding of building well optimized web pages, working closely with our SEO team to insure well structured pages, optimizing images, adding analytics tracking, focusing on quick load times and website usability

Who you are

You’re an experienced Web Developer who will help us design and develop the next generation of features for the Dialpad website. You have an excellent analytical and technical aptitude with proven ability to solve complex problems. You have specialized or advanced expertise and are up on the latest web trends and technologies. Additionally, you’ve worked on large projects with multiple cross functional teams where you regularly contribute ideas to meet business objectives. You will play a critical part in defining and building our website, while working closely with a team of designers, product managers and other engineers.

Necessary skills to be successful in this role include:

5+ years professional web development experience.
Expert use of Front End UI using JavaScript, JQuery, HTML5, CSS 3.0, LESS/SCSS.
Experience with server side development and templating using TWIG, PHP, Python or similar language.
Strong grasp and experience with responsive web design and Bootstrap.
Experience with cross-browser and cross-platform (Desktop, Mobile, etc.) development and testing.
Experience optimizing front-end code for peak performance using speed and optimization testing tools (Pagespeed Insights, Lighthouse, Webpagetest, etc).
Solid familiarity with modern front-end build pipelines and tools.
Ability to understand business requirements and translate them into technical requirements.
Previous experience with Version control with Git.

Join us, and have a huge direct impact on the quality of Dialpad’s growing products and services from day one!

Benefits

Culture

Compensation

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5164920002

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Sep 30, 2021

Velocity Service Professional - Charlottesville, VA -

Velocity -

Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:

Like to Travel
Don’t mind heights, ladders or confined spaces
Can efficiently use basic tools and have basic construction skills
Have a customer service focus and can interact with others professionally
Manage your time well independently
Enjoy problem solving and facing new challenges
Are comfortable utilizing remote support
Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

Service/install equipment at customer locations across US
Ensure the job site operates to Velocity and customer standards
Effectively and professionally communicate and interact with internal and external customers
Troubleshoot and diagnose managed devices
Repair, maintain, and install telecommunications infrastructure
Responsible for managing helper technicians and ensuring they follow all established processes
Display professional presentation at all times at customer sites
Complete additional tasks as required

Qualifications, Experience and Education:

Minimum High School Diploma/GED
Minimum of 2 years steady work experience
Minimum of 2 years in installation, field services or similar background preferred
Familiarity with basic hand tools
Able to obtain certifications required for aerial lifts
Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87c194e2f017c36b0513028a1&source=&lang=en

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Sep 30, 2021

Velocity Service Professional - Milwaukee, WI -

Velocity -

Department: Field Operations
Work Schedule: Fluctuates
Salary: Hourly Commensurate with experience and Skill Set

Velocity is a fast-paced company with an open-door environment looking to add Field Technicians to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Technology is evolving at an ever-increasing rate, so we are searching for qualified candidates in your area to help manage work being completed. Field Technicians work directly with Velocity support groups and customer locations to ensure job sites are completed to customer satisfaction. This position is responsible for the management and completion of installation, cabling, equipment maintenance, and resources at customer locations. The position is based out of your local area with an expectation of 95% travel.

This job might be for you if you:

Like to Travel
Don’t mind heights, ladders or confined spaces
Can efficiently use basic tools and have basic construction skills
Have a customer service focus and can interact with others professionally
Manage your time well independently
Enjoy problem solving and facing new challenges
Are comfortable utilizing remote support
Can complete various forms of cable termination, including RJ-45, Keystone and Coax

Duties and Responsibilities:

Service/install equipment at customer locations across US
Ensure the job site operates to Velocity and customer standards
Effectively and professionally communicate and interact with internal and external customers
Troubleshoot and diagnose managed devices
Repair, maintain, and install telecommunications infrastructure
Responsible for managing helper technicians and ensuring they follow all established processes
Display professional presentation at all times at customer sites
Complete additional tasks as required

Qualifications, Experience and Education:

Minimum High School Diploma/GED
Minimum of 2 years steady work experience
Minimum of 2 years in installation, field services or similar background preferred
Familiarity with basic hand tools
Able to obtain certifications required for aerial lifts
Must have valid drivers license and able to be insured

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87c194e2f017c3788d28409ba&source=&lang=en

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Sep 30, 2021

Onsite Engineer - London

Littlefish - London

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Littlefish is looking for an Onsite Engineer to join our team. This role is to work on a client site in London. Closest station is Victoria or Sloane Square.

As the Onsite Engineer, you will provide effective onsite technical support to Littlefish contract customers, for desktop/laptop/printer/application issues and installations as well as basic network/server troubleshooting and administration. To communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA’s

The ideal candidate will have previous experience doing a similar role.

What you’ll be getting up to on a day-to-day basis…

Provide 1st and 2nd line onsite and remote technical support services
Resolve issues in a competent manner, whilst communicating professionally with the customer and other Littlefish teams
Prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
You will be responsible for completing specific technical projects and non-standard requests as directed by the Littlefish Service Delivery Manager e.g. projects, deployments, installs, moves, adds and changes
Make effective use of all personal and team time during periods of inactivity
Maintain personal qualifications and skill sets to ensure training is completed in line with business and personal needs

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Source: https://www.littlefish.co.uk/jobs/onsite-engineer-3/

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Sep 30, 2021

FP&A Manager - Nottingham

Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Littlefish is seeking a brand-new role to come and join our growing finance team. We are on the lookout for a Financial Planning and Analysis Manager (FP&A) to join us in Nottingham.

As the FP&A Manager, you will report to the Chief Financial Officer, and you will be a leading contributor to the finance department and be a business partner to key stakeholders.

You will be responsible for providing financial planning and analysis support to the business, particularly provision of MI, contract accounting for a new and existing business, forecasting, and budgeting.

What you’ll be getting up to on a day-to-day basis…

Finance dashboard and MI design & maintenance
Utilise BI tools to provide meaningful insights into the business
Development of divisional P&Ls and customer profitability analysis
Provide insights to management around financial modelling, forecasts and profitability
Preparation of P&L forecasts and annual budgets
Contract profitability analysis & project accounting
Financial modelling for new contract opportunities
Cost management of any major investment projects
Review of finance processes to streamline and automate

About you…

We are looking for:

Qualified accountant (CIMA/ACA/ACCA)
Relevant experience in a Private Equity backed business
Recent Microsoft Dynamics Business Central (or Navision) experience
Excellent Microsoft Office skills, particularly Excel (advanced)
Practical experience in leveraging Office 365 Apps, including PowerBI, to automate processes and provide MI
Experience in an FP&A Manager role
Budgeting and forecasting
Contract/project accounting

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Source: https://www.littlefish.co.uk/jobs/fpa-manager/

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Sep 30, 2021

Account Executive, Mid-Market - San Francisco

Dialpad - San Francisco

Who we are

The team

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days:

You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for
You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo)
Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline
You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days:

You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers
You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days:

Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
Develop more autonomy in your deal management and delivery of sales demonstrations
Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues
Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it.

Skills you will bring

5+ years of inside technical sales experience
Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
Brings a strong work ethic; takes the initiative and think creatively to get the job done
Excellent analytical and problem-solving skills
Experience in MEDDPICC sales methodology preferred
BA/BS degree or equivalent practical experience

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5565010002

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Sep 30, 2021

Corporate Recruiter -

Dialpad -

Who we are

About the Role

We are looking for a passionate, driven Corporate Recruiter to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process. You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication. You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization.

Responsibilities

Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations
A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey
Solve problems and produce solutions using data

3-Months Accomplishments

Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
Leverage internal and external data to craft and steer recruitment decisions and strategies

6-Months+ Accomplishments

Work closely with hiring teams to create an exceptional candidate interview process and experience
Build balanced and inclusive teams

Desired Skills

Expert in creative and research-based sourcing tactics
4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment
Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
A strategic mindset to identify, evaluate and support candidates through the recruiting process.
Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
Experience closing candidates and negotiating complex compensation packages
Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5522773002

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Sep 29, 2021

Director, Product Design -

Dialpad -

**PLEASE NOTE, ONLY RESUMES IN ENGLISH WILL BE CONSIDERED. YOU MUST BE PROFICIENT IN THE ENGLISH LANGUAGE FOR THIS ROLE**

About this role

We are looking for a Director of Design who will play an integral role on the Design Leadership team, reporting to the Vice President of Design. This person will be impactful in the following areas:

Qualities and Qualifications

A team builder with 15+ years of related experience, 7 years of management or supervisory experience, as well as experience hiring top talent.
An experienced Design leader and designer by trade who has lead teams of 10+ IC’s, including seasoned Design Leads or managers.
Able to communicate a vision - providing direction, mentorship, and inspiration.
Mastered to balance the strategic and operational needs of your team—from pitching ideas to negotiating trade-off decisions and coordinating resources
A strong collaborator and inspiring communicator that builds trust, is able to influence and bring alignment across the organization.
A meticulous problem solver that can make the right calls to prioritize work that drives business impact.
Managing a distributed team is not a problem, you may have some experience or are willing to give it a go.
Gravitation towards complex problems.
Saying “we” more than “I”.
An empathic teammate that embraces vulnerability, and makes themselves available for their team and beyond.
No hesitation to champion a good idea until it turns into something that works.
A bias for action: You are proactive in addressing problems before you or your team and don’t wait for others to start.
You have a track record of thoughtful, impactful work you can show us.
Ability to effectively manage up, keeping leadership updated and engaged without getting into the weeds upfront.
Self-awareness and a growth mindset. Every leader is on their own journey to not just be a better leader, but a better version of themselves. We’d love to participate and help you in that journey.
Experience working in SaaS or enterprise software

Benefits

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5515629002

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Sep 29, 2021

Engineering Manager -

Dialpad -

Who we are

The team

What you will achieve

In your first 30 days:

You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team
Start building cross functional relationships with your engineering management peers as well as Product, Design amp; QA teams

In your first 6 months:

You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
Work with geographically distributed peer engineering managers to align engineering-wide priorities
Drive effective engineering processes and policies
Scale the team by recruiting candidates from diverse backgrounds

By 1 year:

Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners.
Maintain a balance between building sustainable, high-impact projects and shipping things quickly
Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

Who you are

3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

#Li-remote

Source: https://boards.greenhouse.io/dialpad/jobs/5226681002

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Sep 29, 2021

Senior Software Engineer - Growth -

Dialpad -

Who we are
At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Growth team takes care of the User Lifecycle and how core features are discovered by the users that deliver impact. The fraud squad is responsible for stopping revenue share exploiters, recognizing and blocking bots, and minimizing and mitigating fraudulent or exploitative activities

What you will achieve

In your first 30 days:

Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete engineering onboarding
Learn how the Growth team’s key fraud areas of focus tie into the product and telephony.
Learn what fraud prevention mechanisms the Growth team currently has in place.
Feel comfortable contributing with your input during brainstorms on how we can push our team and the product forward
Give internal team demos at progress milestones during a project

In your first 60 days:

Investigate real-time fraudulent behavior on our system and put immediate mitigations in place to stop it
Craft and implement long term solutions to a current fraud problem
Be able to anticipate and mitigate fraud risks by proactively implementing detection metrics
Begin giving estimates on technical resources and requirements necessary to plan and begin projects
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture
Participate in stability based projects that address team technical debt

By 90 days:

Predict and stop fraudulent behaviors and patterns
Work cross team with other product engineering teams to identify and stop fraud
Feel comfortable interfacing with 3rd parties or business partners to facilitate integrations into our flows
Develop expertise in nuances inherent in specific signup flows such as self service, sales assisted and international
Be bold enough in your knowledge of our code styles to contribute beyond your own projects through peer code reviews
Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
Continue contributing to fun projects meant to delight users!

Who you are

As an experienced full-stack software engineer, you will lead our fraud mitigation efforts. You have experience investigating current fraud, as well as predicting new exploits, and using this information to drive roadmaps. You recognize the importance of blocking bad actors, while keeping things simple for real users.

5+ years’ professional web application-based development experience
Experience with supporting backend for web applications
Strong front-end experience with modern component-based JavaScript frameworks
Some experience with machine learning and telephony
Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

Benefits

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5180971002

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Sep 29, 2021

Software Engineer - VI -

Dialpad -

The team
Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Voice Intelligence Scrum team is the essential integration point between Dialpad products and our VI service. This full stack engineering team works on Voice Intelligence services output in important features for a large scale of users, and enhances features by the powerful application of VI data.

What you will achieve

In your first 30 days:

Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete engineering onboarding
Get introduced to the VI’s team work through bug fixing, joining in estimation of and execution of tasks

In your first 60 days:

Begin taking on larger projects more independently
Work with team members to break tasks down into Sprints
Contribute in team retrospectives
Give internal demos on features and actively participate in technical discussions

By 90 days:

More fully break down your own projects
Begin to support others in the team

Who you are
As an experienced full-stack engineer, you will join a Scrum team in developing important user-facing features. You bring a strong front-end development background and experience in engineering web apps.

3+ years’ professional web application-based development experience
Experience with modern component-based front-end architectures - React, Redux, Vue, or similar
Back-end experience with building and maintaining web applications
Experience with accessibility is a plus!

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

Benefits

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5383472002

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Sep 29, 2021

Software Engineer, Search \u0026 Analytics -

Dialpad -

Who we are

The team

What you will achieve

In your first 30 days:

Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
Set up your dev environment
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
Learn the common workflows, goals, and pain points of our users

In your first few months:

Work on features either solo or in groups of 2-3 engineers based on feature size
Take end to end ownership of a feature. This includes:

Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve.
Working with the design team to finalize a user experience that is intuitive and accessible.
Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing:

Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
Identify team-wide challenges, risks, technical debt areas and find ways forward through them
Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution.

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5573511002

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Sep 29, 2021

Account Executive, Enterprise - Austin

Dialpad - Austin

Who we are

The team

What you will achieve

In your first 30 days:

You’ll work closely with your hiring Manager and our onboarding team to get up to speed on our sales processes, tools, and products
You’ll shadow calls (pitches/demos)
By the end of your first month, you’ll comprehend what we sell, how we sell, and the tools we use. You’ll have a solid grasp of our positioning in the market, along with the operational cadence of GTM teams
You’ll have built out a light plan around your territory and how you’re going to get after it

In your first 60 days:

You’ll immerse yourself in deals (responding to inbounds, proactively identifying opportunities, and leading conversations with prospective customers)
You’ll provide your Manager/sales team with weekly sales reports + revenue updates (ex, highlighting wins and losses, revenue attainment)
You’ll be actively on the hunt for new opportunities through your own outbound motion, by working on a strategy with your BDR, and in connecting with your aligned Channel Partners

By 90 days:

You’ll be running your pipeline with the assistance of your Manager and aligned Sales Engineer, proactively identifying opportunities, responding to inbound leads, and helping the team better position themselves and the product to prospective customers
You’ll be able to provide the organization with ongoing, in-depth analysis of relevant metrics and product needs
You’ll forecast and quantify our gaps, risks, and opportunities to help our Marketing, Product, and Sales approach
You’ll recommend operational changes that can drive increased revenue performance/attainment
You’ll have hopefully closed at least one revenue opportunity!

Who you are

We’re looking for Account Executives with experience selling into larger Enterprises (our customer sweet spot is 1k-10k employee companies). You should have a passion for evangelizing modern products and helping companies think differently about legacy processes (think cloud modernization projects). This means you’re fearless to start conversations, a captive storyteller, aren’t afraid to ask hard questions, and can juggle many opportunities while always looking for new ones. You know how to gather/deliver feedback on market needs and product dependencies to further drive revenue growth. You’re comfortable carrying a quota and operating in collaboration with others, while taking extreme accountability for your results. This role requires authenticity, scrappiness at times, and an ability to coach prospective C-level buyers through a very closely managed journey. You are someone who wants to be part of a tight-knit team of individuals with a shared purpose- growing our Enterprise revenue segment.

Several years of Enterprise SaaS selling experience (both Direct and through the Channel) is a requirement, and industry knowledge is a plus.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5565010002

View More Show Me The Details

Sep 29, 2021

Account Executive, Mid-Market - Austin

Dialpad - Austin

Who we are

The team

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days:

You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for
You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo)
Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline
You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days:

You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers
You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days:

Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
Develop more autonomy in your deal management and delivery of sales demonstrations
Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues
Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Skills you will bring

5+ years of inside technical sales experience
Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
Brings a strong work ethic; takes the initiative and think creatively to get the job done
Excellent analytical and problem-solving skills
Experience in MEDDPICC sales methodology preferred
BA/BS degree or equivalent practical experience

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5564629002

View More Show Me The Details

Sep 29, 2021

Account Executive, SMB - Austin

Dialpad - Austin

Who we are

The team

What you will achieve

In your first 30 days: Discover Dialpad

You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor led amp; designed training with a group of new hires in the Global Revenue Org
You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together
You’ll develop a fundamental understanding of ‘why’ amp; ‘what’ makes Dialpad uniquely positioned in the market
You’ll become an expert in our key Sales systems: Salesforce, Outreach, Clari, amp; Highspot
You’ll collaborate with your Manager and peers to learn sales process, workflows, and tools that the SMB Org utilizes
By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate amp; improve as an org and business.

In your first 60 days: Be a contributor

You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery amp; demo process
You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’
You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases
You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle

By 90 days: Be a leader

You’ll take a deep breath of confidence and be ready to start closing opportunities of your own
You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell
You’ll seek ways to increase efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow
You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and most importantly; life advice

Who you are

You have a passion and intrinsic motivation for sales and challenging the status quo. You have sales experience that thrives in a fast-paced working environment. You are a problem solver who proactively identifies opportunities for process, personal, and professional development. You recognize the elements of sales that are within your control and prioritize your time accordingly. You do the right thing, even when no one is watching. You are a Dialer.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5577904002

View More Show Me The Details

Sep 29, 2021

Senior Software Engineer - Developer Platform (Frontend) - Vancouver

Dialpad - Vancouver

Who we are

The team

What you will achieve

In your first two months:

Meet your manager and onboarding buddy who will support you in getting started
Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a JS API that allows plug-ins to change a user’s presence status.
You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
You’ll build platform features based on the team’s quarterly goals. We use usage data and communicate directly with developers to identify what we need to build to support their workflows.
You’ll own the features that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose enhancements.
You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
Mentor new hires to help the team grow.

Who you are

Our tech stack

Frontend

VueJS (single page application)
Electron

Backend

Google Cloud Platform

AppEngine
Datastore
BigQuery

Elastic Search
Python

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5572968002

View More Show Me The Details

Sep 29, 2021

Software Engineer - Billing - Waterloo

Dialpad - Waterloo

Who we are

The team

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team, but the majority of work is on the backend side. The team builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

What you will achieve

In your first two months:

Meet your manager and onboarding buddy who will help you ramp up
Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

You’ll join the close-knit billing engineering team and begin actively working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
Projects are full stack, but lean more towards backend than frontend.
You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex, challenging projects.
You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

You’ll actively contribute to the architecture of the billing platform to help it scale and enable rapid growth in the Dialpad customer base.

Build reusable, well defined APIs that are consumed in product code.
Monitor for performance and accuracy of how we bill our customers.
Build automated tools to enable our customers and support teams to perform self-service billing operations.

You’ll learn how to do code reviews to mutually benefit your peers in the future.
Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. You bring strong back-end engineering experience, and are driven to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

Our tech stack

Backend

Google Cloud Platform

AppEngine
Datastore
BigQuery

Elastic Search
Python

Frontend

VueJS (single page application)
Electron

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5173205002

View More Show Me The Details

Sep 29, 2021

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