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Head of Demand Generation (Remote) -
Telnyx -


About Telnyx

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

Joining our team

Telnyx is looking for a Head of Demand Generation to scale the performance of our digital marketing channels and optimize our website conversion rates. Reporting directly to the VP of Marketing, this individual will be an integral part of our next phase of growth; responsible for providing direction and establishing the best practices that will shape our GTM strategy as we continue to scale as an organization. They must have solid communication skills to work effectively with the marketing, sales and product teams. Those that are self-motivated and thrive working with a team in a fast-paced environment are best suited for this role.

In this role, you will

  • Create, report and action inbound OKRs to ensure we’re moving quickly to lean into what’s working and move away from what’s not.

  • Partner with PPC Manager and SEO Manager to identify new programs or areas for improvement that will drive pipeline for Telnyx through multiple inbound channels to include paid, social media, account-based marketing, website optimization, content as well as new experimental channels

  • Lead complex, highly cross-functional demand generation initiatives to deliver on business goals and drive on-time execution

  • Work with website resources to ensure that inbound traffic to our website converts into leads.

  • Maintain a feedback loop between the Marketing, Sales, and Front End Engineering teams to share key insights and identify opportunities for pipeline acceleration and sales conversions

  • Manage campaign budgets and  vendor relationships to scale the performance of our SEO, SEM and paid advertising strategies as well as decrease overall CAC and increase LTV

  • Share your expertise with members of the growth team to execute lifecycle marketing programs that rely heavily on data to for program advancement, from ideation to execution to tracking results

Skills we’re looking for

  • 5+ years of B2B demand generation experience in SaaS with multiple product offerings

  • Proficiency with Salesforce, Google Analytics, Contentful and Marketo preferred

  • In-depth experience managing, coaching, and developing a team of top performing marketers

  • Experience working cross-functionally to support marketing, sales, and customer success

  • Analytical and curious, consistently using data to drive incremental improvements

  • Strong understanding of customer lifecycle marketing focused on driving engagement with our future and current customers

  • Extensive experience working with in-house frontend developers to optimize website performance 

  • Great at building rapport and aligning stakeholders to drive success

  • Strong project management skills. Self-motivated and extremely resourceful in driving projects forward.

  • Strong organizational skills and attention to detail with ability to manage multiple projects with various deadlines.

  • While our teams are currently distributed in adherence to state and local guidelines, ideally this role will be based near our Chicago, IL office.


What It Is Like To Work At Telnyx 

 

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

 

#LI-RH1

Source: https://boards.greenhouse.io/telnyx54/jobs/4544872003
View More Show Me The Details
Sep 14, 2021
Cloud Architect -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87acffea6017aed32ac3f011a&source=&lang=en
View More Show Me The Details
Sep 14, 2021
Software Engineer - Voice Intelligence - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Voice Intelligence Scrum team is the essential integration point between Dialpad products and our VI service. This full stack engineering team works on Voice Intelligence services output in important features for a large scale of users, and enhances features by the powerful application of VI data.

 

What you will achieve

In your first 30 days: 

  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team
  • Complete engineering onboarding
  • Get introduced to the VI’s team work through bug fixing, joining in estimation of and execution of tasks

In your first 60 days: 

  • Begin taking on larger projects more independently 
  • Work with team members to break tasks down into Sprints
  • Contribute in team retrospectives 
  • Give internal demos on features and actively participate in technical discussions  

By 90 days: 

  • More fully break down your own projects
  • Begin to support others in the team 

 

Who you are

As an experienced full-stack engineer, you will join a Scrum team in developing important user-facing features. You bring a strong front-end development background and experience in engineering web apps. 

  • 3+ years’ professional web application-based development experience
  • Experience with modern component-based front-end architectures - React, Redux, Vue, or similar 
  • Back-end experience with building and maintaining web applications 
  • Experience with accessibility is a plus!

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services


Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5522766002
View More Show Me The Details
Sep 14, 2021
Senior Software Engineer, Product - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

UberConference and Integrations teams are part of our Product Engineering Group. The Product Engineering team in Bangalore builds the Conferencing product end to end and carries out Intelligent workflow integrations of Dialpad with business applications like Salesforce, Slack, Servicenow, Okta etc. We are looking  to grow these teams. As an engineer at Dialpad, you will work with a close-knit product engineering team and technical lead. Our teams are cross disciplinary, and include Product Managers, Designers, QA, and other Engineers (Data Engineering, Data Science, Telephony). 

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on Dialpad product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches. 
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager
  • Bring in best practices from your prior experiences both on technical and development process front

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation
  • You’ll start bringing the perspective of scale and performance in your own feature and while reviewing other’s features
  • You’ll start doing code/design reviews to become part of active reviewers and be a quality gate keeper

 

Who you are

Senior Engineer with prior experience of 8+ years working in large products with clear ownership/accountability. You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You aspire to gain expertise in the full-stack development lifecycle. You are passionate about Test Driven Development.  On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases.   You are high on delivery of quality code by writing backend and frontend unit tests. You know how important is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to learn and share your knowledge by participating in Python and JavaScript code reviews actively.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5173216002
View More Show Me The Details
Sep 14, 2021
Office Operations Assistant - Ireland
Telnyx - Ireland

This role is based in our Dublin office. Remote candidates will not be considered.

The Role

Telnyx is looking for a highly motivated and organised Operations Assistant to support our Office Operations team in Dublin and across EMEA . If you have high energy with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you.

In This Role You Will:

  • Day-to-day administrative and operations for the Dublin office

  • Operational Logistics: receiving, distributing, shipping, ordering

  • Manage and improve storage and supply organization 

  • Own and manage the office catering, supplies, snacks, and beverages inventory 

  • Work alongside the Operations and Construction teams to assist on their ongoing projects

  • Comfortable with completing physical tasks at times. Moving desks for example. 

  • Actively maintain the calendar and daily schedule, fielding and prioritising requests

  • Handle emails and communications, and communicate with both internal and external parties with a high level of professionalism and diplomacy.

  • Organise and oversee the executive’s board meetings and local team meetings

  • Confidently own logistics, invites, agenda, slide decks, catering, meeting notes and action items

  • Ensure and maintain the confidentiality of all appropriate communications and documents

  • Work with corresponding EA staff to expedite and improve cross-team communication


  • Maintain a positive and effective working relationship with all members of the Telnyx team


You May Be Fit For This Role If You:

  • Pro-active, service-oriented and an internal sense of urgency

  • Superb organizational and time-management skills; possess a sense of prioritization

  • Excellent verbal and written communication, listening and interpersonal skills.

  • Strong desire to grow your career within a nimble and ever-evolving environment

  • Competency in Gmail and Google Suite

  • Strong sense of discretion and professionalism

  • A willingness to take on new tasks or challenges with little guidance; someone who can creatively problem solve

  • Have a high sense of initiative, urgency and ability to thrive in a dynamic, ever-changing environment

  • Have excellent project and event management skills

  • Have no problem working on-site daily in our Dublin office, plus off-hours availability for questions, meetings, projects and/or errands


 

Perks @ Telnyx:

  • Competitive pay & stock options

  • Professional Development Fund

  • Heath and Dental insurance

  • Pension

  • Open PTO

  • Flexible working environment

  • Gym Membership and Fitness Classes

  • Home Cleaning service


  • Top notch equipment including; laptop, ergonomic desk, fitness tracker and earbuds


 

What It Is Like To Work At Telnyx:

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling  through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.

 

#LI-KG1

#LI-IRELAND

 
  •  


Source: https://boards.greenhouse.io/telnyx54/jobs/4685659003
View More Show Me The Details
Sep 14, 2021
Resourcing Lead - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. 

​

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

​

​

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Littlefish is seeking a Resourcing Lead to join us on a maternity cover contract for 10 months from November 21 to August 22.

​

As the Resourcing Lead, you will be a subject matter expert in resourcing for Littlefish. Providing high levels of customer service internally to all stakeholders on end-to-end resourcing from idea inception, attraction, selection and onboarding.  You will report into the HR Business Partner and work closely with your HR team. As this is a standalone position, we need someone who can work autonomously and as part of a team.

​

What you’ll be getting up to on a day-to-day basis…

Managing the end-to-end recruitment process for roles at all levels

Manage recruitment agencies in line with our preferred supplier agreement

Understand current and future resourcing needs together with building the candidate pool to meet requirements

Source the very best candidates in the market in new and innovative ways to time, budget, and quality using our candidate attraction platforms

Arrange interviews and support hiring managers in hiring decisions

Provide feedback to candidates involved in each recruitment process

Provide recruitment advice and support to key stakeholders

Maintain our ATS (PeopleHR) regularly

Report on resourcing KPIs monthly providing insights on data for decision making

Provide ad hoc reporting to management on resourcing activity

Share the Littlefish’s story externally to bring awareness of our brand, business, and culture.

And last but not least, having fun!

​

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

​

What can we offer you?…

We can offer you; one of a kind training and development programmes, , casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

​

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/resourcing-lead/
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Sep 14, 2021
Senior Service Account Manager - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. 

​

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

​

​

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Due to growth, Littlefish is seeking a new Senior Service Account Manager to join our ever growing team!

Reporting to the Customer Services Director the Senior Service Account Manager represents a key role in the organisation.  As the face of the company to our customers the Senior Service Account Manager is accountable for all aspects of the Service provided to the customer, working closely with the operational and project delivery teams to deliver outstanding customer service.  The role oversees the delivery of all contracted Services revenues and the securing of all incremental revenues in line with targets.

What you’ll be getting up to on a day-to-day basis…

As the Senior Service Account Manager, you will be responsible for account management on all allocated customer accounts, securing contracted and incremental revenues from allocated customer accounts, contract renewals on allocated customer accounts, and monthly forecasting.

​

We are ideally looking for an individual who has experience of managing customers in a similar IT Managed Services environment with a knowledge of associated Services and Products, with a track record of securing incremental revenues, contract renewals and delivering exceptional levels of customer satisfaction. If you have prior experience of operating at a senior level and working with a wide range of stakeholders to deliver objectives and also experience of building and managing customer relationships, both corporate and public sector, at executive and senior level, that would be great too!

​

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

​

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

​

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/senior-service-account-manager/
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Sep 14, 2021
Manual QA Engineer- Junior (Temporary position for 6 month) - Raanana
Centrical - Raanana

Responsibilities:
  • Plan, schedule and perform manual software tests.
  • Communicate results of software testing efforts to the rest of the team through test reports and Jira.
  • Analyze user stories and acceptance criteria to determine the test strategy on a per sprint basis, including risk analysis and prioritization.
  • Create test plans to thoroughly cover scenarios for new feature work.
  • Validating that the user expectations are achieved during the testing process.
  • Reporting clearly the status of assigned tasks and testing efforts to managers and business stakeholders.

Requirements:
  • Hands-on experience in manual QA in web test and mobile apps- advantage
  • Experience writing STP, STD documents and writing test cases - advantage
  • Experience in: regression testing, GUI testing, Functionality testing, browser compatibility testing and managing defect - Mandatory
  • Experience in SQL - Mandatory
  • Familiarity with Agile Development Methodologies
  • Ability to quickly learn new concepts and software
  • Very good verbal and written communication skills
  • Team Player
  • Experience in Cloud – advantage
  • Any of the following test certifications - QAI, ASQ, IIST, ISEB, ISTQB - are a plus
  • Bachelor’s Degree in computer science, computer engineering, or other technical discipline Certification.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/manual-qa-engineer-junior-temporary-position-for-6-month/
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Sep 14, 2021
Software Engineer - Billing - Waterloo
Dialpad - Waterloo

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team, but the majority of work is on the backend side. The team builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

 

What you will achieve

In your first two months:

  • Meet your manager and onboarding buddy who will help you ramp up
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

  • You’ll join the close-knit billing engineering team and begin actively working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
  • Projects are full stack, but lean more towards backend than frontend.
  • You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

  • You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex, challenging projects.
  • You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

  • You’ll actively contribute to the architecture of the billing platform to help it scale and enable rapid growth in the Dialpad customer base.
    • Build reusable, well defined APIs that are consumed in product code.
    • Monitor for performance and accuracy of how we bill our customers.
    • Build automated tools to enable our customers and support teams to perform self-service billing operations.
  • You’ll learn how to do code reviews to mutually benefit your peers in the future.
  • Mentor new hires to help the team grow.

 

Who you are

You enrich the team through your engineering experience. You bring strong back-end engineering experience, and are driven to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

 

Our tech stack

Backend

  • Google Cloud Platform
    • AppEngine
    • Datastore
    • BigQuery
  • Elastic Search
  • Python

Frontend

  • VueJS (single page application)
  • Electron

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5251076002
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Sep 14, 2021
Software Engineer, Contact Center -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Contact Center team builds features of our cloud native contact center to give our SMB and enterprise customers the best and easiest experience for their customers. This full stack development team builds workflow features that enable contact center managers to configure functions in a way that is just right for their team, and provides key functionalities ranging from call dispositions, scorecards, coaching, task assignment, CSAT, screen capture, and more. The Contact Center team also works closely with other Product Engineering teams such as Analytics, Integrations, Billing, Call Features, and Voice Intelligence to ensure great end-to-end user experience.

What you will achieve

In your first 30 days:

  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team
  • Complete the engineering onboarding program, including training videos and documentation
  • Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, and developing a small feature in Talk, Contact Center, or Platform as part of gaining exposure to the work and members of other teams 
  • Learning
    • Paired with a mentor to learn and ask questions
    • Participate in standups to get to know your team and what they are working on

In your first 60 days:

  • Start implementing medium Contact Center features
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and help each other overcome roadblocks.

By 90 days:

  • Develop a deeper understanding of Contact Center concepts and the codebase
  • Build features and gain more exposure to increasingly complex projects
  • Work across team boundaries to actively to our shared component library used by all product engineers
  • Contribute input on what the focus should be for upcoming stability/tech debt work
  • Help mentor more engineers!

Who you are

As an experienced full stack engineer, you will own significant user-facing features that directly drive the experience of Dialpad’s contact centre manager and agent users. Whether you bring a background of frontend, backend, or other engineering experience, you are a champion for customer experience and are driven to build features that are easy to use, maintain, and make our customers’ lives easier. 

As part of the Contact Center team, you will have the opportunity to innovate with engineers, designers, and product managers on new features that continue to set us apart from legacy on-prem contact centers. You are also glad to provide input to make the development process better for the team and entire engineering organization.

What we’re looking for

  • Demonstrated professional web application development experience: designing, building, launching, and maintaining
  • Experience with frontend and/or backend development using languages such as with JavaScript, Node.js, Python, Java, C#, Ruby, etc. 
  • Experience working cross-functionally with partners from product and design
  • Mindset of continuous learning, eager to solve problems and adapt in a dynamic space

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5515629002
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Sep 13, 2021
Director of Demand Generation (Remote) -
Telnyx -


About Telnyx

At Telnyx, we’re working to globally democratize access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

Joining our team

Telnyx is looking for a Director of Demand Generation to scale the performance of our digital marketing channels and optimize our website conversion rates. Reporting directly to the VP of Marketing, this individual will be an integral part of our next phase of growth; responsible for providing direction and establishing the best practices that will shape our GTM strategy as we continue to scale as an organization. They must have solid communication skills to work effectively with the marketing, sales and product teams. Those that are self-motivated and thrive working with a team in a fast-paced environment are best suited for this role.

In this role, you will

  • Create, report and action inbound OKRs to ensure we’re moving quickly to lean into what’s working and move away from what’s not.

  • Partner with PPC Manager and SEO Manager to identify new programs or areas for improvement that will drive pipeline for Telnyx through multiple inbound channels to include paid, social media, account-based marketing, website optimization, content as well as new experimental channels

  • Lead complex, highly cross-functional demand generation initiatives to deliver on business goals and drive on-time execution

  • Work with website resources to ensure that inbound traffic to our website converts into leads.

  • Maintain a feedback loop between the Marketing, Sales, and Front End Engineering teams to share key insights and identify opportunities for pipeline acceleration and sales conversions

  • Manage campaign budgets and  vendor relationships to scale the performance of our SEO, SEM and paid advertising strategies as well as decrease overall CAC and increase LTV

  • Share your expertise with members of the growth team to execute lifecycle marketing programs that rely heavily on data to for program advancement, from ideation to execution to tracking results

Skills we’re looking for

  • 5+ years of B2B demand generation experience in SaaS with multiple product offerings

  • Proficiency with Salesforce, Google Analytics, Contentful and Marketo preferred

  • In-depth experience managing, coaching, and developing a team of top performing marketers

  • Experience working cross-functionally to support marketing, sales, and customer success

  • Analytical and curious, consistently using data to drive incremental improvements

  • Strong understanding of customer lifecycle marketing focused on driving engagement with our future and current customers

  • Extensive experience working with in-house frontend developers to optimize website performance 

  • Great at building rapport and aligning stakeholders to drive success

  • Strong project management skills. Self-motivated and extremely resourceful in driving projects forward.

  • Strong organizational skills and attention to detail with ability to manage multiple projects with various deadlines.

  • While our teams are currently distributed in adherence to state and local guidelines, ideally this role will be based near our Chicago, IL office.


What It Is Like To Work At Telnyx 

 

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us. 

 

#LI-RH1

Source: https://boards.greenhouse.io/telnyx54/jobs/4544872003
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Sep 13, 2021
Enterprise Customer Success Manager - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

  • Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
  • Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities,  and communicating performance metrics and insights. 
  • Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.
  • Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution.

In your first 30 days: 

  • Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.
  • Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
  • Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
  • Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days: 

  • Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.
  • Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
  • Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.
  • Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days: 

  • Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
  • Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
  • Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
  • Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution. 
  • Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. You know how to communicate clearly, use data to your advantage, and organize your time like a boss. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You are a seasoned vet when it comes to Customer Success, and you geek out on exchanging best practices and tips with your team. 

Skills you will bring

  • 3 - 4 years of experience in Customer Success, Sales, Support/Service or customer facing roles
  • Strong presentation, meeting facilitation, and written communication skills
  • Willingness to travel to customer locations (when/if logistically possible post COVID-19)
  • Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately 
  • Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/4918211002
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Sep 13, 2021
Frontend Software Engineer - Talk - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Talk team is focused on building features of our flagship product’s key functionalities that are core to every single user’s experience. This is a full stack engineering team of frontend, backend, and full stack engineers that is building features for messaging, calling, and the admin experience.

 

What you will achieve

In your first 30 days:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program, including training videos and documentation
  • Get introduced to starter projects that will get you comfortable working with the Dialpad codebase.

In your first 60 days:

  • Ramp up through educational frontend starter projects within the Talk team
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and actively help each other overcome roadblocks.

By 90 days:

  • Develop a deeper understanding of Talk concepts and the Talk codebase so you can work on more complex projects.
  • Build features based on the team’s quarterly goals. We are driven by data and customer surveys to determine which features and workflows are most important to our customers.
  • Learn how to do code reviews so you can contribute your knowledge with peers in the future.
  • Work across team boundaries contributing to our shared component library used by all product engineers

 

Who you are

As an experienced frontend engineer on the Talk team, you will own significant user-facing features and tackle technical challenges and enrich the team through your engineering experience including mentoring junior engineers. You are excited to learn and contribute to the team, care deeply for the user experience, and are excited to deliver the best product for our customers.

 

What we’re looking for

  • Prior experience building, launching and maintaining front-end products at scale 
  • Strong front-end experience with modern component-based JavaScript frameworks
  • Experience working cross-functionally with partners from product and design
  • Good knowledge of HTML5 and CSS3
  • Experience leading and owning the development of new features

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend 

 

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5524697002
View More Show Me The Details
Sep 13, 2021
Senior Frontend Software Engineer - Talk - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Talk team is focused on building features of our flagship product’s key functionalities that are core to every single user’s experience. This is a frontend focused engineering team delivering key features for messaging, calling, and the admin experience.

 

What you will achieve

In your first 30 days:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program, including training videos and documentation
  • Get introduced to starter projects that will get you comfortable working with the Dialpad codebase.

In your first 60 days:

  • Ramp up through educational frontend starter projects within the Talk team
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and actively help each other overcome roadblocks.

By 90 days:

  • Develop a deeper understanding of Talk concepts and the Talk codebase so you can work on more complex projects.
  • Build features based on the team’s quarterly goals. We are driven by data and customer surveys to determine which features and workflows are most important to our customers.
  • Learn how to do code reviews so you can contribute your knowledge with peers in the future.
  • Work across team boundaries contributing to our shared component library used by all product engineers

 

Who you are

As a highly experienced frontend engineer on the Talk team, you will own significant user-facing features and tackle technical challenges and enrich the team through your engineering experience including mentoring junior engineers. Bringing your experience as a tech lead, you will be involved in leading projects with multiple engineers collaborating to deliver a major feature. You are excited to learn, support, and contribute to the team, you care deeply for the user experience, and are excited to deliver the best product for our customers.You will work collaboratively in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team. 

 

What we’re looking for

  • Prior experience building, launching and maintaining front-end products at scale, ideally with SaaS products 
  • Strong front-end experience with modern component-based JavaScript frameworks
  • Experience working cross-functionally with partners from product and design
  • Good knowledge of HTML5 and CSS3
  • Experience as a team lead with leading and owning the development of new features

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.




Source: https://boards.greenhouse.io/dialpad/jobs/5497881002
View More Show Me The Details
Sep 13, 2021
Software Engineer, Product - Bangalore
Dialpad - Bangalore

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

UberConference and Integrations teams are part of our Product Engineering Group. The Product Engineering team in Bangalore builds the Conferencing product end to end and carries out Intelligent workflow integrations of Dialpad with business applications like Salesforce, Slack, Servicenow, Okta etc. We are looking  to grow these teams. As an engineer at Dialpad, you will work with a close-knit product engineering team and technical lead. Our teams are cross disciplinary, and include Product Managers, Designers, QA, and other Engineers (Data Engineering, Data Science, Telephony). 

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

 

In your first 30 days: 

  • You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on Dialpad product overview, features, setting up the development environment, development process, etc…
  • You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments
  • You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process
  •  By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days: 

  • You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features
  • You’ll work closely with the tech lead and senior developers within the team on the design and approaches
  • You’ll start providing the estimates, task breakups, and timelines for any activity taken up
  • You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported
  • You’ll start giving the work status in the daily stand up meetings and to the product manager

 

By 90 days: 

  • You’ll start contributing towards OKRs which will have a business impact from the product strategy point.
  • You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.
  • You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met
  • You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...
  • You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity
  • You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

 

Who you are

Software Engineer with prior experience of 4+ years who can scale to work closely with stakeholders independently or with minimal guidance. You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle. 

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.  

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers. 

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

 

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 


Source: https://boards.greenhouse.io/dialpad/jobs/5166667002
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Sep 13, 2021
Software Engineer - Bengaluru
Dialpad - Bengaluru

Dialpad is the most modern business communications company in the industry.  Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind.  We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers.  With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere.  We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

 Responsibilities:

  • Design and Develop scalable systems with full ownership on build, test and deploy 
  • Contribute to engineering efforts from planning and organization to execution and delivery
  • Ensure the platform is responsive and resilient to meet our products’ high availability needs
  • Continuously leverage state-of-the-art tools, technology, and techniques to maximize the platform’s capability and efficiency
  • Collaborate closely with internal teams to ensure our Infrastructure is ready to meet their future needs.

Minimum qualifications: 

  • 5+ years of industry and software development experience
  • A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
  • Ability to quickly learn different technologies and programming languages
  • Experience using and making code changes to machine orchestration technologies like Ansible, Puppet, Kubernetes, OpenStack, etc is a great to have. 
  • Team player with experience in mentoring junior engineers
  • Comfortable in a small, intense and high-growth start-up environment
  • BS, MS, or PhD in Computer Science or related technical discipline (or equivalent)

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical.

Reimbursements

We offer a monthly stipend to help cover your home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

We offer paytm wallet for your food 

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York  lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5164923002
View More Show Me The Details
Sep 13, 2021
Software Engineer - Search \u0026 Analytics - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days: 

  • Get to know the cross-functional team of engineers, product managers, designers and QA engineers that you will be working closely with
  • Set up your dev environment
  • Complete the engineering onboarding program (including training videos and documentation)
  • Work on starter projects to get comfortable with the development process and tools. Starter projects are a good way to gain a wide breadth of exposure to different parts of the code base and to collaborate with engineers who are domain experts in different areas
  • Learn the common workflows, goals, and pain points of our users

In your first few months:

  • Work on features either solo or in groups of 2-3 engineers based on feature size
  • Take end to end ownership of a feature. This includes:
    • Working with the product manager to fully understand the users workflows and the underlying user need or business problem a feature is aiming to solve. 
    • Working with the design team to finalize a user experience that is intuitive and accessible.
    • Identify any dependencies with other engineering teams and engage appropriate stakeholders in the feature planning and design
    • Consider performance, debuggability, extensibility, user documentation, feature usage monitoring and test coverage when designing and implementing features
    • Break down features into smaller deliverables. Track and communicate project status and progress with all project stakeholders

Ongoing: 

  • Find your niche - what kind of impact do you want to have in the team? Do you want to have deep technical knowledge and expertise within a particular area? Do you prefer to cultivate a broad knowledge base and rotate between many different areas within the team? Is your passion working with people to grow the technical skills, development processes, productivity and engagement of the whole team?
  • Continue to learn, build on your existing skills, broaden your areas of expertise by taking on projects that stretch your skills
  • Identify team-wide challenges, risks, technical debt areas and find ways forward through them
  • Contribute to long term technical vision - how can we architect our code, data stores and data pipelines to meet the feature and performance goals of the future?
  • Advocate for new ideas, technologies, processes to improve team productivity and engagement

Who you are

Your previous experience can be in either frontend, backend or full-stack development. You enrich the team through your engineering experience. You are excited to learn. You are ready to pitch in wherever there is a need. You proactively seek to grow your own skills and share your knowledge with the team. You are focused on the user’s experience. You dig deep to understand the use case and broader context for a feature to ensure the design and implementation of the feature properly addresses the problem at hand. You value code quality. You’re the type of person who is really proud when you build a well designed, well tested, long term solution. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.


Source: https://boards.greenhouse.io/dialpad/jobs/5540954002
View More Show Me The Details
Sep 13, 2021
Software Engineer, Backend - Waterloo
Dialpad - Waterloo

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human. We value data, experimentations, and a drive for impact, come join us!

The Product Engineering, Backend Infrastructure team focuses on performance, monitoring, stability, and security of Dialpad’s Talk, Contact Center, and Sell products. Through design and implementing tools and processes across our cloud infrastructure and Dialpad product backend, this backend product engineering team is key to creating a stable and performant experience for a large volume of concurrent users. Whether reducing time to ring, or bolstering our most utilized APIs, the Backend Infrastructure team works with other engineering peers on application uptime to ensure that calling and messaging works smoothly for our users all the time. 

What you will achieve

In your first 30 days:

  • Meet your manager and onboarding buddy who will support you in getting started
  • Set up your development environment
  • Get to know a highly communicative and collaborative engineering team 
  • Complete the engineering onboarding program, including training videos and documentation
  • Get introduced to starter projects that will get you comfortable working with the Dialpad codebase

In your first 60 days:

  • Ramp up through educational starter projects within the Backend Infrastructure team
  • Receive mentorship and code reviews from your peers who love to work together, talk through projects, and actively help each other overcome roadblocks

In your first 90 days:

  • Develop deeper understanding of our product infrastructure which includes monitoring using Datadog, Stackdriver metrics, querying using BigQuery and our product codebase
  • Contribute to at least one large impactful project to improve overall product performance and stability, such as addressing call latency and proactively securing endpoints to prevent breaches 
  • Learn how to do code reviews so you can contribute your knowledge with peers in the future

 

Who you are
You enrich the team through your engineering experience and are excited to learn and contribute to the team. As a backend engineer, you will have the opportunity to focus on the efficiency, scalability, security, and stability of Dialpad’s system. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time and creates a smooth experience for our users.

What we’re looking for

  • Backend programming experience with languages such as Python, Java, C/C++, C#, PHP, etc. 
  • Ideally internships/co-ops or other professional development experience 

 

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend, Datadog for analytics and monitoring, BigQuery

 

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5164920002
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Sep 13, 2021
Director of Product Marketing -
Telnyx -

About Telnyx

At Telnyx, we’re working to democratize global access to real-time communications over the internet. We’re building a future where voice, messaging and wireless services can act as building blocks to facilitate high-fidelity, secure and modern modes of communication.

Joining our team

Telnyx is looking for a Director of Product Marketing to scale the performance of our go-to-market strategies and optimize our customer journeys. Reporting directly to the VP of Marketing, this individual will be an integral part of our next phase of growth; providing direction and establishing the best practices that will shape our GTM strategy as we continue to scale as an organization. You’ll work closely with Product Managers and Engineers to develop a deep, technically-sound understanding of our products and translate this understanding into business value. Ultimately, you’ll lead a team of Product Marketing Managers in synthesizing technical information, translating it into a plan, executing it to market, and measuring it for effectiveness. Those that are self-motivated and thrive working with a team in a fast-paced environment are best suited for this role.

In this role, you will

  • Lead a team of product marketing professionals to build and execute go-to-market campaigns that influence new business as well as expansion efforts.

  • Drive positioning, messaging, and overall go-to-market strategies for our various product lines in partnership with key product and growth stakeholders.

  • Establish yourself as a thought leader and cloud communications expert through industry publications and events, community engagement, and in customer meetings.

  • Partner closely with cross-functional teams including product, sales, design, marketing and executive leadership to influence product roadmap development and drive better customer experience.

  • Use your exceptional writing and content production skills to create content in various forms, including blog posts, videos, live webinars, whitepapers, presentations, and more, to fuel sales and marketing success.

  • Understand and position new product and feature launches, and manage the cross-functional execution of launch communication strategies.

  • Become the expert on our buyers, how and why they buy, their buying criteria, and opportunities to offer new products and enter new markets.

  • Monitor and communicate the effectiveness of your team's campaigns to senior management.

  • Share your expertise with members of the growth team to execute lifecycle marketing programs that rely heavily on data for program advancement, from ideation to execution to tracking results.

  • Drive wide adoption and deft execution of account-based marketing (ABM) campaigns to generate sales opportunities in high-value strategic accounts.

Skills we’re looking for

  • You have 8+ years of product marketing experience in a B2B marketing organization, preferably in a fast-moving
    SaaS company
    or technology-driven organization.

  • You have 2+ years of experience leading, developing and mentoring a team of high-performing product marketers.

  • You have a proven storytelling experience and ability to develop concrete go-to-market strategies, product positioning and value propositions, sales and marketing collateral, thought leadership content, and sales training materials, demonstrated through new product and feature launches.

  • You're highly organized with good follow-through capabilities. 

  • You can project manage stakeholders and execute projects efficiently and effectively to meet deadlines.

  • You have outstanding written and verbal communication skills and the confidence to work with—and present to—all levels and functions of the organization.

  • You have a knack for translating and articulating complex concepts into simple and straightforward messages.

  • You're detail-oriented with an eye for creativity, ensuring content is well-written and relays the information to the target audience.

  • You're results-driven: you want to show the impact that you’re driving, and you're passionate about demonstrating that value to everyone who sees your work. You’ve used metrics and analysis to make informed business decisions.

  • While our teams are currently distributed in adherence to state and local guidelines, ideally this role will be based near our Chicago, IL office.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omni-channel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us!

 

#LI-PS1

#LI-Remote

Source: https://boards.greenhouse.io/telnyx54/jobs/4706822003
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Sep 10, 2021
Software Quality Assurance (QA) Specialist - Montreal
babyTEL - Montreal


Who we are looking for:

Cloudli is currently looking for a Software Quality Assurance Specialist.

Your role will consist of participating in the analysis and assessment of validation tools along with the product development team contributing in the development and testing.

If you are a passionate, innovative & enthusiastic candidate and want to be involved in the growth of one of the technological leaders in today’s telecommunications carrier market then this is the position for you.


Your responsibilities will include:
 



  • Participate in the analysis of the needs expressed by the product team internally and interact with the development team in order to define its overall test strategy.



  • Preparing the hardware and software requirements for the test setup.



  • Assess current testing needs and determine what is required to effectively conduct

    the testing.



  • Collaborate with product development team to create and/or review test plans, maintain test matrices and execute manual and/or automated testing.



  • Introduce new and adapt existing validation tools for various validation needs including database, business rules, UI, integration and service validation.



  • Prepare reports to communicate outcomes of quality activities.



  • Assist in developing testing platforms to proactively quality.



  • Enforce and contribute to improvement of the various testing phases and QA standards.



  • Remain up to date in emerging trends and techniques in software development, quality assurance and test automation.



  • Investigate and work directly with product & engineering teams to help them troubleshoot technical issues.



  • Participate in the deployment and maintenance of DevOps infrastructures.



What we're looking for:



  • Minimum of 3 years’ experience in Software Quality Assurance.



  • University degree in Software engineering / Information Technology or related

    Discipline.



  • Excellent communication skills required to document and report on defects and other software issues.



  • Experience testing mobile (iOS, Android) platform



  • Good understanding of the test lifecycle, methodologies and tools.



  • Excellent Linux and windows experience, including scripting and automation.



  • Knowledge of programming languages such as Java, Python, etc.



  • Knowledge in developing and testing web services and RESTful APIs.



  • Excellent knowledge of IP protocols and Wireshark analysis.



  • Strong analytical and problem-solving skills.



  • Ability to utilize basic debugging and troubleshooting technique.



  • Knowledgeable of telecommunications services and products.



  • Ability to successfully work under tight project deadlines with demonstrated flexibility.



  • Clearly articulates ideas both verbally and written, with a positive attitude.



  • Demonstrate teamwork abilities.



  • Bilingual in English and French.



  • You are innovative.



  • You possess leadership skills.




What we offer:


Cloudli offers its team members a great opportunity to stay on the leading edge of the new technological innovations in their field of work and play an important role in exciting projects shaping the future of the telecommunications industry. 

 Y

ou’ll find Cloudli’s culture to be exciting, challenging and rewarding.

Cloudli provides:  



  • Competitive salaries



  • Bonuses



  • Flexible hours



  • Hybrid Office/Work-from-Home policy



  • Flexible vacation policy



  • Comprehensive group insurance package



    • Extended health care



    • Dental care



    • Long Term Disability



    • Life insurance



Who we are:
Cloudli Communications Corp.,
located in the heart of downtown Montreal,
delivers feature-rich communications solutions to businesses of all types and sizes, with a track record that spans decades. Today, our solutions include work-from-anywhere unified communications apps for SMBs, start-ups and entrepreneurs; VoIP connectivity solutions optimized for businesses of any size; and digital fax solutions that leverage new technologies without disrupting trusted and established workflows. Serving over 7,000 customers in the United States and Canada, Cloudli helps businesses across North America better communicate with their customers – how, where and when they want – without compromising security, reliability and efficiency. Find us on the
web
,
LinkedIn
,
Facebook
and
Twitter

 

Source: https://babytel.applytojob.com/apply/yxh9HlZU6m/Software-Quality-Assurance-QA-Specialist-Mobile-Systems-And-Back-End-Applications
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Sep 10, 2021
Corporate Recruiter -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About the Role

We are looking for a passionate, driven Corporate Recruiter to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process.  You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication.  You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization. 

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5522763002
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Sep 9, 2021
Customer Support Representative, Tier 1 -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:
- Become an expert in our products and service
- Deliver amazing service and support to our users by providing fast and accurate responses
- Handle user inquiries ranging from simple product questions to more complex technical support issues
- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
- Maintain or exceed our established service levels and productivity standards
- Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:
- College degree is required (technical degree is preferred)
- Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
- Strong preference to having worked in the past for a well-known US company in support
- Good home computer and internet connectivity a must (will be verified)
- Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

In your first 30 days: 

You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms

In your first 60 days: 

You’ll be actively contributing to our teams goals around amazing customer support

In your first 90 days:

You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5522757002
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Sep 9, 2021
Senior Product Designer - Growth -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About The Role

Dialpad is seeking a Senior Product Designer who is passionate about helping to make communication better. Working with a strong team of Designers, Product Managers, and Engineers, this Designer will help us as we make Dialpad a best-in-class business communication tool.

A successful candidate will have an established background creating beautiful and intuitive customer-facing experiences. They utilize research to investigate problems and possible solutions. They design appropriate solutions, clearly articulating those decisions with their teams, and lead product discussions with their product manager and engineering counterparts. They possess strong communication skills—both synchronous and asynchronous. They are able to operate independently and proactively.

**All applications must have a portfolio attached or URL provided to be considered.**

Role Responsibilities

  • Build an understanding of Dialpad’s product architecture and distill it into elegant and intuitive interfaces and workflows.
  • Balance Dialpad’s existing visual and UX patterns to ensure a consistent, intuitive experience across the platform.
  • Work closely and collaboratively with Design, Product Management, and Engineering throughout the entire product lifecycle to design new features and products.
  • Quickly iterate on design solutions and ideas based on design critique sessions from peers or user research learnings.
  • Create beautiful, functional, and intuitive visual designs and workflows that work cross-platform.
  • Obsessively QA work with engineering and product management to ensure visual and UX adherence to the agreed upon solution, providing clear, actionable, and detailed feedback to your team for revisions.
  • Use strong verbal and written communication skills, both in one-on-one and group settings. Able to communicate complex ideas, goals, and problems in an accessible way even to those unfamiliar with a project.
  • Communicate work early and often, breaking down complex ideas, goals, and problems in an accessible way even to those unfamiliar with the project. 
  • Keeps discussions on-track and focused on delivering actionable next steps.
  • Mentor junior designers and work well alongside peers.
  • Identify user research opportunities (both qualitative and quantitative) to help support Product decisions and work closely with UX Research on those opportunities.

About You

  • 3+ years product design experience
  • Strong interaction and visual design skills with an eye for details. Specifically strong understanding of information design, visual hierarchy, layout design, typography, color theory, and brand systems. (You must provide examples.)
  • Experience incorporating Design, Engineering, Product, and Research feedback and/or insights into your work.
  • Experience using design patterns, knowing when to adhere to patterns, and when to suggest pattern evolutions.
  • Strong oral and written communication skills and can work, discuss, and present well with teams, groups, and levels across the organization.
  • Experience working closely with engineering to develop, iterate, and ship high-end interactive solutions.
  • Ability and willingness to quickly produce concepts and test ideas.
  • Experience prototyping UI interactivity to help communicate your full vision for a feature, workflow, or solution.
  • Proficiency with Figma, Sketch, Photoshop, Illustrator, and other design and prototyping tools.
  • Has experience conducting user research interviews.
  • Has a strong desire to see how Designers can support the company’s goals, team initiatives, and the broader product vision.

Who will the Product Designer work with?

Design Manager: The Design Manager helps the Product Designer through suggesting possible next steps from feedback, providing guidance on growth opportunities, championing their work with team members, and assisting them in their efforts to grow in their skills and abilities.

Product Design: The Product Designer works with all Product Design team members through providing constructive feedback, considering the big picture in their work, identifying when and where to ask and provide help to team members, adhering to and extending current design patterns, and assisting research efforts.

Product Management: The Product Designer works with Product Managers to help provide potential project solutions in the form of user workflows, artwork, prototypes, and conducting user research, as well as design and implement solutions that the team agrees to work on.

Engineering: The Product Designer works closely with Engineers to ensure all projects are visually and experientially implemented correctly, as well as track feature usage and share data findings with the team.

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5479744002
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Sep 9, 2021
Software Engineering Manager -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As an Engineering Manager, in this high impact role, you will lead, grow, and nurture the software engineering team(s) that own end-to-end customer experience by collaborating with other leaders at Dialpad. Our teams are growing too fast and globally distributed, and so we are looking for leaders who are awesome human beings, great communicators, excellent strategists, strong technologists, and dreamers!

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your development environment and learn about our products and our software development processes, workflows and tools
  • Get to know the Product Engineering teams and your new direct reports including their career aspirations and identifying key development areas for your team 
  • Start building cross functional relationships with your engineering management peers as well as Product, Design amp; QA teams

In your first 6 months:

  • You’ll have direct reports ranging from junior-level to highly experienced engineers, and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring
  • Define, prioritize and execute product development discussions and map functional requirements, product roadmaps to technical designs and project schedules
  • Evaluate architecture choices on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of a rapidly growing business needs
  • Work with geographically distributed  peer engineering managers to align engineering-wide priorities
  • Drive effective engineering processes and policies
  • Scale the team by recruiting candidates from diverse backgrounds 

By 1 year: 

  • Build cohesive, high-functioning teams that thrive in a culture of trust, respect and inclusion
  • Balance autonomy with guidance by giving your team(s) the tools, context, confidence and motivation to make decisions effectively and independently
  • Take responsibility for the team’s short-term and long-term strategy. Define the team's roadmap, success metrics, and priorities in close collaboration with other engineering teams and multi-functional partners. 
  • Maintain a balance between building sustainable, high-impact projects and shipping things quickly
  • Use your management and technical acumen to realize opportunity for business impact and drive broad improvements across the organization

Who you are

Highly empathetic, collaborative, and with an ego-free approach to leadership, you are an experienced people manager who works highly collaboratively with stakeholders and domain experts across the company to design solutions to user problems. You don’t shy away from performance conversations, recognizing the relationship between constructive feedback and career growth. You’ll develop our current teams and hire additional engineers, empower them to have an owner mentality in their roles, and continually foster an environment for team members to feel psychologically safe to contribute ideas and interact with peers. 

  • 3+ years’ experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects
  • Keen product sense and an exceptional track record for delivery, as well as a demonstrated background of innovation and/or influential impact
  • Attention to detail and a strong passion for quality – experience architecting, designing and developing high quality customer facing software applications
  • Strong technical background with hands-on experience in solving large and complex technical challenges, with the ability to make decisions swiftly and thoughtfully
  • You love working on complicated software architectures of high concurrency and scale, preferably in SaaS and web environments

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Big Data technologies, REST APIs

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5173205002
View More Show Me The Details
Sep 9, 2021
IT Systems Specialist - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees to be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

What you will achieve

As the IT Systems Specialist you will be the key player in supporting the underlying systems used by the business and guide the IT ServiceDesk team with advanced technical change management requests. You will be the POC for suggesting business system improvements, new deployments, and upgrades. 

In your first 30 days: 

  • Work towards developing and training on technologies used by Dialpad across the board
  • Become well versed in the company products, as well as the various IT systems supporting the business. 

In your first 60 days: 

  • Focus on responding to ServiceDesk tickets to gain in depth insight into the technical aspects of the various systems used by our user population
  • Become very familiar with our implemented policies
  • Have total clarity on your areas of responsibilities

By 90 days: 

  • Your work will mostly be project based with a focus on larger ticket items
  • You will start making impactful changes that require careful planning, maintaining excellent relationships with key stakeholders, working cross-functionally with various groups to navigate successful change management, where needed

Who you are

You are a driven, skilled IT Systems Specialists that has extensive experience working in a modern, cloud-services environment. You have:

  • 3+ years experience with overseeing all Technical/IT systems that help an organization function optimally
  • Experience with Mobile Device Management (MDM systems), MacOS, Linux, and Windows devices
  • Excellent troubleshooting skills, solid understanding of networking, and security best practices
  • Other areas of expertise that are a huge plus: Cisco Meraki networking, VPN and wireless systems, Microsoft Intune and Jamf Pro MDM tools, ITSM amp; ITAM systems, LDAP, Active Directory and Exchange experience, Google Cloud Workspace / GSuite, Anti-Virus Systems and device policies

Benefits

 Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5291429002
View More Show Me The Details
Sep 9, 2021
Junior Full Stack Developer - Raanana
Centrical - Raanana

Requirements:
  • B.Sc in Computer Science or at the last semester of the degree.
  • Top-class graduates from TAU, Hebrew University, The Technion, Ben Gurion, Bar Ilan University, Haifa University.
  • Grades average 80+ and above

Nice to have:
  • Experience in Web UI, HTML, CSS
  • Server side: C# .NET ASP MVC
  • Knowledge of JavaScript and modern JavaScript framework such as AngularJS, React.JS
  • Understanding and work experience with relational databases as MSSQL Database, Stored Procedures, Entity Framework, LINQ
  • RESTful API/services

 

Bonus Points:
  • AWS Cloud
  • NoSQL data store

Source: https://centrical.com/job/junior-full-stack-developer/
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Sep 9, 2021
UX Designer - Raanana
Centrical - Raanana

We are hiring UX Designer whose mission is to design an effective, easy to use user experience that empower Centrical vision and DNA and drive results.

As a UX Designer you will do: 
  • Design consistent, intuitive, and easy to use enterprise web application and mobile user interfaces
  • Lead the UX process and workflow, and work closely with a cross-functional team to build and ship designs.
  • Communicate design concept ideas through sketches and prototypes
  • Perform usability testing to assure a delightful user experience that emphasize Centrical DNA.
  • Solve problems creatively in an agile and lean product environment
  • Combine strong UX thinking with design execution, to produce usable and intuitive user interfaces
  • Translate complex business requirements into intuitive, innovative, and beautiful user-friendly experience.
  • Collaborate with the rest of the design team to evolve and refine our design system, ensuring visual
  • Help build out user experience processes, tools, and culture

Requirements:
  • 3+ years of relevant experience as a UX designer, working on B2B web applications
  • Conducted a fully functional design cycle from the research stage, through creating end-to-end mid-high-fidelity prototypes, and deliver them to development.
  • Excellent communication skills - You can effectively communicate your user experience rationale both verbally and visually
  • At least 1 year experience as a Lead UX designer
  • Experience handling and managing usability tests.
  • Experience in delivering native mobile products.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/ux-designer/
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Sep 9, 2021
Corporate Recruiter -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

About the Role

We are looking for a passionate, driven Corporate Recruiter to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process.  You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication.  You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization. 

Responsibilities

  • Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
  • Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
  • Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations 
  • A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey 
  • Solve problems and produce solutions using data

3-Months Accomplishments

  • Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
  • Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
  • Leverage internal and external data to craft and steer recruitment decisions and strategies 

6-Months+ Accomplishments

  • Work closely with hiring teams to create an exceptional candidate interview process and experience
  • Build balanced and inclusive teams

Desired Skills

  • Expert in creative and research-based sourcing tactics
  • 4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment 
  • Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
  • A strategic mindset to identify, evaluate and support candidates through the recruiting process.
  • Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
  • Experience closing candidates and negotiating complex compensation packages
  • Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
  • Excellent verbal and written communication skills with an emphasis on tact and diplomacy
  • A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5522727002
View More Show Me The Details
Sep 8, 2021
Customer Support Representative, Tier 1 -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real-time—setting us apart from the competition.

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.

Responsibilities:
- Become an expert in our products and service
- Deliver amazing service and support to our users by providing fast and accurate responses
- Handle user inquiries ranging from simple product questions to more complex technical support issues
- Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
- Maintain or exceed our established service levels and productivity standards
- Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:
- College degree is required (technical degree is preferred)
- Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
- Strong preference to having worked in the past for a well-known US company in support
- Good home computer and internet connectivity a must (will be verified)
- Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

What you will achieve

In your first 30 days: 

You’ll complete our training course and be equipped to handle customer interactions across all our channels and platforms

In your first 60 days: 

You’ll be actively contributing to our teams goals around amazing customer support

In your first 90 days:

You’ll be participating in team meetings focused around strengths and weaknesses of our team’s performance against our key metrics
You’ll be able to provide recommendations for processes and system configurations that streamline service for our customers 

Who you are

This team is focused on supporting our partners who are supporting our product with their end users. As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will have worked in a call center environment for a minimum of three years preferably processing incoming calls via a ticketing system in a SIP/Telco environment. Additionally, your background will ideally reflect some technical experience/knowledge surrounding LAN/WAN, Cloud technology and VoIP.

***PLEASE APPLY FOR THIS JOB BY COPYING/PASTING THE BELOW LINK INTO A NEW BROWSER:
https://grnh.se/d2374d0c2us

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5526034002
View More Show Me The Details
Sep 8, 2021
Senior Technical Writer - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

We are starting a brand new team of Technical Writers in Dialpad as a part of our engineering team. This team would have writers who plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers would be distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

 

Technical Writers take intricate information and communicate it clearly, concisely, and accurately. This team will cultivate Dialpad’s  growth by enabling leaders and teams to make data-driven decisions for Dialpad Products and Platform. Members of this team would learn about several Dialpad products, platform and technical stacks and collaborate with several different teams and functions in Dialpad. Technical writers would also work closely with engineering and business teams to publish clear, accurate, and concise documentation for these products and features.

What you will achieve

In your first 30 days: 

  • Understand various existing tools
  • Interact and collaborate with key team members and understand their documentation needs
  • Understand the details of Dialpad Products, Platform from public and internal sites
  • Come up with first level proposal of the prioritized themes

In your first 6 months: 

  • Complete few projects which are new and existing, that are most critical and impactful
  • Execute few key initiatives and test assumptions of what works and not
  • Have a recommendation guides around technical documentation with some done examples 
  • Able to plan, execute and report the work streams for consumption of all stakeholders

By 1 year: 

  • Write technical documentation, including overviews, how-to guides, user guides, and API references.
  • Organize existing documents, identify documentation gaps, and drive new projects, keeping a focus on customer needs.
  • Define documentation requirements and work with engineers to create and update internal and external documentation
  • Edit, clarify, and enhance documents written by engineers.

Who you are

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. 

  • At least 7 years of professional experience in technical writing or a related function for a software company
  • Manage multiple priorities in a fast-paced, ever-changing environment.
  • Experience researching and writing documentation for developers.
  • Strong work ethic, initiative, and drive
  • Interest and ability to work in a fast-paced startup environment
  • Ability to collaborate with colleagues in different time zones
  • Ability to have basic understanding of source code (i.e. HTML,  JavaScript and Python) and usage of it in documentation
  • Experience using notion.io, readme.com or similar tools
  • Experience with Atlassian tools (Jira and Confluence)

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us. 

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5154414002
View More Show Me The Details
Sep 8, 2021
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