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Senior Operations Manager - Denver
Telnyx - Denver

The role:


As our business continues to expand, Telnyx is seeking a Senior Operations Manager to oversee various projects across our global organization. Reporting directly to our COO, the Senior Operations Manager will lead mission-critical operations initiatives in a highly strategic, and cross-functional, environment with an emphasis on delivering impactful results.

In this role you need to:

  • Oversee operational initiatives tied to new projects, and process optimization, requiring end-to-end execution

  • Provide thought leadership backed with a consultative & data-driven approach

  • Liaise with multiple teams throughout the world

  • Perform financial forecasting and market analysis to develop competitive strategies

  • Identify risk factors, then manage and mitigate them accordingly

  • Provide accurate reporting across all initiatives

You may be a fit for this role if you have:

  • 8+ years in consulting or strategy at a high growth startup 

  • Strong grasp of business and financial concepts

  • A passion for workflow optimization

  • Experience with logistics, supply chain, data center & vendor management

  • Extensive quantitative and qualitative analysis experience

  • Excellent verbal and written communication skills

  • Willingness to travel up to 10-25% 

Bonus points for:

  • An advanced degree in business, analytics or some related concentration

  • Successfully building relationships with customers that trust and respect your advice

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into software products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

Communications are coming untethered from devices and, more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.


At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.
 

 

#LI-PS1

Source: https://boards.greenhouse.io/telnyx54/jobs/4654289003
View More Show Me The Details
Aug 10, 2021
Technical Support Engineer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services: Talk, Contact Center, Sales Dialer, Video Conferencing, and Voice Intelligence. 

Every day, millions of people across the world use our technology for communicating effectively and efficiently. Product Engineering teams focus on areas such as billing, growth, search amp; analytics, core platform, frontend amp; backend infrastructure, developer and partner ecosystem amp; integrations and more. 

As a Production Support Engineer, you'll partner with our product and engineering teams to resolve bugs, prioritize customer requests, and document APIs and functionalities. We are looking for exceptional support engineers who have the demonstrable ability to debug complicated issues and have the drive to learn and grow technically, solve challenging problems, and exceed customer expectations. You’ll be part of a growing team and responsible for working in shifts to provide 24x7 Production Support across multiple applications. This is a full-time remote position but we require you to work in the US EST time zone at least for your first 6 months.

What you will achieve

In your first 30 days: 

  • You'll experience our comprehensive onboarding and learn about Dialpad's culture amp; values
  • Work closely with your mentor to set up your local development environment and learn about our products and software development amp; production support processes, workflows and tools
  • Get to know the product engineering teams and their respective areas of focus
  • Review and use existing knowledge base documentation for multiple product areas and shadow other on-call production support engineers 
  • Start developing cross-functional, collaborative relationships across engineering, product, design, QA and customer support teams, as well as other internal teams as needed

In your first 6 months: 

  • Triage, prioritize, and resolve or escalate tickets reported by Customer Support and other product development teams like product, engineering, and QA
  • Own a specific production problem and/or customer request and provide active coordination between various internal teams in resolving them
  • Support engineering teams to deploy new features, hot fixes, upgrades/patches in production and staging environments and work closely with QA and customer support teams to schedule and test
  • Develop extensive documentation for both customers and internal teams to reduce troubleshooting time and drive faster issue resolution
  • Research, analyze, and diagnose complicated technical issues through leveraging backend systems and logging
  • Lead active incident management and post-incident learnings
  • Generate detailed dashboards and reports for facilitating the product and engineering roadmaps to identify the classes of incoming tickets and improve the product quality amp; stability.

By 1 year: 

  • Become a subject matter expertise in one or more of the following areas: various products, technical stacks, deployment environments and tools
  • Partner with engineering teams to develop robust monitoring and alert detection systems that aid in expediting issue identification
  • Monitor application performance and make recommendations to improve overall application proficiency
  • Collaborate with engineering and product teams for developing internal tools, enhancing bug management workflows and automating processes to create efficiency
  • Start leading and/or mentoring other production support engineers on a fast growing team

Who you are

You consistently thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. You’ve prior experience working in shifts to provide 24X7 production support across multiple applications. You’re an expert in developing amp; improving internal support tools and processes that aid in providing a better developer experience, proactively identifying potential issues, and resolving customer issues faster.

  • 3+ years experience in supporting large scale distributed systems, SaaS-based solutions working with global distributed teams across multiple time zones. Preferably in the VOIP and/or business communications (UCaaS/CCaaS) industry
  • A technical background with excellent written communication skills and empathy for software engineers is vital
  • Attention to detail and a strong passion for quality – experience maintaining high quality customer facing software applications
  • A bit of experience with, and/or an interest in learning, a broad array of frontend, backend languages amp; frameworks and cloud computing technologies

Our tech stack: Python, Django, Vue.js, Google Cloud Platform, Lucene/ElasticSearch

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation 

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5422632002
View More Show Me The Details
Aug 9, 2021
Director of Revenue Operations -
Telnyx -

The Role

As our business continues to grow, Telnyx is seeking a Director of Revenue Operations to oversee our strategic efforts in supporting our Global Go-to-Market expansion efforts. Reporting directly to our COO, the Director of Revenue Operations will be responsible for the development and leadership of strategies, processes and systems supporting the growth of the Go To Market team. 
In this role you need to:

  • Own the annual planning process across the Go To Market organization

  • Partner with Finance to build the revenue models and capacity plans for hitting goals

  • Provide accurate reporting across all initiatives

  • Provide visibility into the operating cadence of the Go To Market organization by analyzing the funnel, conversion rates and key business metrics

  • Partner with the sales and CS leaders to deliver accurate sales forecasts

  • Implement systems and processes to drive effectiveness and efficiency across GTM

  • Present data-driven insights and influence key stakeholders across Executive Leadership, Sales, Customer Success, and Marketing

  • Oversee the technical stack for the SDR, sales and CS organizations

You may be a fit for this role if you have:

  • 7+ years in Revenue or Sales Operations at a high growth startup 

  • In-depth understanding of SaaS metrics and KPIs

  • The ability to understand the big picture while driving changes through short term projects

  • Extensive knowledge of Salesforce.com and analytic tools like Tableau/Domo/Looker

  • Experience with Google Suite, Marketo, and other relevant tools

  • Excellent verbal and written communication skills

Bonus points for:

  • An advanced degree in business, analytics or some related concentration

  • Exposure to CPaaS metrics and KPIs

What It Is Like To Work At Telnyx:


Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer.

Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that. We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

 

#LI-PS1

Source: https://boards.greenhouse.io/telnyx54/jobs/4654279003
View More Show Me The Details
Aug 9, 2021
Director of Channel Sales - Denver or Chicago
Peerless Network - Denver or Chicago
Essential Functions:

The Channel Sales Director develops, wins, maintains, and expands relationships with channel partners. The Channel Sales Director is responsible for achieving sales, profitability, and partner recruitment objectives.

The Channel Sales Director represents the entire range of company products and services required by partners though may focus on a specific solution or product set.

The Channel Sales Director reports to the Vice President of Channel Sales.
  • Establishes productive, professional relationships with key personnel in partner accounts.
  • Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet partner performance objectives and partners’ expectations.
  • Meets assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.
  • Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
  • Proactively assesses,clarifies,and validates partner needs on an ongoing basis.
  • Sells through partner organizations to endusers in coordination with partner sales resources.
  • Leads solution development efforts that best address end-user needs, while coordinating the involvement of all necessary company and partner personnel.
  • Ensures partner compliance with partner agreements.
  • Drives adoption of company programs among partners
 
 
Required Knowledge and Experience:

Qualifications:
  • 3-5 years of experience in Technology/MSP/Telecom channel sales management.
  • BS/BA, MBA a plus
  • Telecommunication industry experience preferred
  • Demonstrable track record of successful sales
  • Team player with excellent interpersonal skills; able to develop strong relationships with internal and external parties
  • Strong written and verbal communication skills
  • Negotiation and Decision Making skills
  • Flexibility to work in a fast-paced, entrepreneurial environment
  • Motivated to drive the growth of a cutting-edge consumer brand
  • Willingness to travel and work in a global team of professionals
  • Proficient in MS Excel, Word, PowerPoint, and SalesForce
        

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and requirements.

Source: https://www.peerlessnetwork.com/about-us/careers/director-channel-sales
View More Show Me The Details
Aug 9, 2021
Sales Development Representative - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: 

  • You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program 
  • You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
  • You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management. 
  • You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
  • At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days: 

  • During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
  • Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
  • You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
  • Adhere to team KPI metrics and prospecting standards
  • You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days: 

  • In month three you will be confident in your craft and ready to fully immerse yourself in your day job
  • You will continue efforts to improve messaging, processes, and daily activities
  • You will be an accomplished lead qualifier and an expert with tools and processes
  • You will be ready to independently operate at full speed 

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring: 

  • 1+ year experience working in a professional environment, preferably in an outbound capacity
  • Efficient, organized, and detail-oriented 
  • Highly motivated and committed to achieving success
  • Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5427146002
View More Show Me The Details
Aug 9, 2021
Salesforce Administrator - Bengaluru
Dialpad - Bengaluru

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

 In your first 30 days:

  • Get to know the Company/Product/Team/Culture
  • End to End Process review in salesforce
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days:

  • Tag new hire with current project/revops request and assign salesforce cases
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Have an end-to-end process review in CPQ with a new hire
  • Start Assigning small projects to new hire and guide them to success

By 90 days:

  • Setup 60 days review and discuss about things accomplished and things to learn
  • Setup weekly call with Dev team (India) to discuss about open Jira tickets
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 Who you are

  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator. (ADM 201- ADM 211)
  • 3+ years’ experience implementing and configuring Salesforce.com
  • Experience in implementation, training and documentation preferred
  • Experience using Salesforce Automation tools (workflows, approval processes, process builder, flows, etc) preferred Experience in maintaining the lightning org, configuring the lightning components
  • Experience using Release Management tools (Ant, Change Sets, Salesforce DX) preferred
  • Experience using Salesforce Steelbrick and managing various components in the tool

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations 

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/5359928002
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Aug 9, 2021
Data Scientist - Raanana
Centrical - Raanana

Data Scientist, Raanana, Israel

Centrical’s Employee-Centric Success Platform helps companies maximize their employees’ performance, and through it their business success. Its AI tools leverage data from a variety of sources to guide employees and managers with clear goals and training, as well as motivate them to excel. Centrical’s platform seamlessly integrates with all major enterprise systems. It holds strategic partnerships with SAP, Amazon, and Verint is currently deployed by some of the world’s leading organizations such as Microsoft, Novartis, Paypal, Verizon, and Coca-Cola.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth. It was ranked #1 for Overall Culture by Comparably and recognized for its great compensation, benefits, and perks. We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture, making for a great place to work.

We are looking for an outstanding machine learning research scientist whose skills span the entire spectrum of Machine Learning/Data-Science research, i.e. data-gathering/cleaning, modeling, implementation, publication and presentation.

 Responsibilities -

 
  • Responsible for overseeing the collection, storage and interpretation of data for the company’s business goals
  • Turn raw data into valuable insights, interpret and analyse data from multiple sources to come up with valuable solutions
  • Collecting structured and unstructured data, Organising data in to usable formats
  • Correlating big sets of data to find actionable results
  • Building predictive data models
  • Generating information and insights from data sets and identifying trends and patterns in order to find answers for specific questions
  • Sifting through data points to create organized categories, comparing data points to current business processes and writing reports outlining business predictions
  • Create visualisations of data
  •  Enhancing the data collection process

 Requirements -
  • MSc in Statistics, Mathematics, Data Mining, Machine Learning or a related field
  • Experience using statistical computer languages (Python, SQL, etc.) to manipulate data and draw insights from large data sets.
  • Strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations
  • Proven ability to drive business results with data-based insights
  • Comfortable working with a wide range of stakeholders and functional teams
  • Experience with BI environments (QlikSense, Qlikview, Tablau)
  • A collaborative and a can-do attitude – a must

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/data-scientist/
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Aug 8, 2021
Site Reliability Engineer (SRE), Core Services -
Telnyx -

Role



As an SRE/Infrastructure Engineer at Telnyx, you will empower product development teams to quickly deliver features through the design and operation of a reliable and maintainable cloud agnostic, globally distributed infrastructure platform.

 

Responsibilities
  • Design, build, test, deploy and maintain standardized tooling and process automation in an environment where infrastructure is defined in code
  • Identify, optimize and resolve issues related to latency, scalability, and performance of core infrastructure
  • Support and enhance infrastructure including: CI/CD, DNS, service discovery, identity and access control, auditing, scheduling and orchestration, Kubernetes (EKS and GKE), service mesh
  • Participate in a 24x7 on-call rotation

 

Requirements

  • 3+ years of professional experience in a reliability engineering, software engineering, or systems engineering; blend of interests in both software and systems engineering.
  • Development, administration, operation, and troubleshooting of sophisticated, large-scale systems running in the Cloud
  • Experience with service discovery and Kubernetes clusters
  • Infrastructure as code (e.g. Terraform, Puppet, Chef, Ansible, Salt, Docker, etc)
  • Familiarity with shell and Python scripting

 

Nice to have

  • Experience deploying and operating technologies including: Hashicorp Vault/Consul, DNS, CI-CD, Kubernetes (EKS, GKE), service mesh
  • Strong scripting skills in Bash, Python, Go, etc.
  • Previous experience working with geographically-distributed coworkers.

 

What It Is Like To Work At Telnyx



Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.



Source: https://boards.greenhouse.io/telnyx54/jobs/4652746003
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Aug 6, 2021
Multilingual Service Desk Engineer (English, Portuguese and Spanish) - Nottingham
Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity-

Littlefish is looking for a Service Desk Engineer to join the Multilingual team. Reporting into the Service Desk Team Leader, the role of Service Desk Engineer will be to handle and resolve desktop/laptop/printer/application issues and basic network/server troubleshooting with administration. As Service Desk Engineer, you will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

This Service Desk Engineer candidate will be fluent in Portuguese, Spanish and English have a minimum of two years’ experience in a similar technical role or customer service, although candidates who can demonstrate a track record of fast paced learning may be considered.

Service Desk Engineer Duties and responsibilities

=       Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers

=       Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales

=       Working on specific IT projects for customers as directed by the Service Management team

=       Any other responsibilities at the line managers discretion

 

What we are looking for from you

Portuguese, Spanish & English 

=       Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365, Exchange 2010+, Active Directory, Windows Server, Enterprise Networking- This is essential

=       Familiarity with the following software and technologies - MS Office Suite, Antivirus technologies.

=       Excellent customer service skills

=       Ability to work independently and prioritise own work to meet tight deadlines

=       Ability to work under pressure with competing priorities

=       Must be able to complete BPSS, CTC and SC checks as and when required

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/multilingual-service-desk-engineer-english-portuguese-and-spanish/
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Aug 5, 2021
Enterprise Customer Success Manager (French Speaker) - Raanana
Centrical - Raanana

Responsibilities
  • Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
  • Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
  • Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
  • Work with customers to develop and execute a success plan that outlines how Centrical will address their business needs and measure performance against established metrics/KPI’s.
  • Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
  • Actively update customers on the evolution of the product. Show how the Centrical Product evolution will continue to enhance functionality and support customers’ evolving use cases and business needs.
  • Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
  • Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
  • Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

 

What we’re looking for:
  • Native French speaker
  • 3-5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
  • Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles.
  • Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives.
  • Ability to use data to demonstrate business value.
  • Ability to rapidly develop and deliver creative solutions for complex business problems.
  • Experience leading and delivering new customer implementations.
  • Strong presentation skills and ability to establish credibility and relationships with C-level executives.
  • Excellent written and verbal communication skills.
  • BA or BS required.

 

You’ll succeed in this role if:
  • You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
  • Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
  • You have experience within a globally dispersed, multilingual team.
  • You love getting your hands dirty – no task is beneath you when it comes to the success of your customers.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/customer-success-manager-french-speaker/
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Aug 5, 2021
Infrastructure Engineer (SRE) -
Telnyx -

Role



As an Infrastructure/SRE Engineer at Telnyx, you will empower product development teams to quickly deliver features through the design and operation of a reliable and maintainable cloud agnostic, globally distributed infrastructure platform.

 

Responsibilities
  • Design, build, test, deploy and maintain standardized tooling and process automation in an environment where infrastructure is defined in code
  • Identify, optimize and resolve issues related to latency, scalability, and performance of core infrastructure
  • Support and enhance infrastructure including: CI/CD, DNS, service discovery, identity and access control, auditing, scheduling and orchestration, data persistence, asynchronous messaging, service mesh, zero trust network/ distributed perimeter-less firewall, monitoring, alerting and observability
  • Facilitate the measurement and reporting of SLOs, SLIs informed by distributed tracing, metrics, and log aggregation and enable real-time data analysis for auto-scaling, debugging and alerting

 

Requirements

  • 3+ years of professional software development and infrastructure operations experience
  • Expertise in the operation of internet facing Linux based production cloud/virtualized infrastructure.
  • Expert knowledge in at least one deployment and orchestration technology (Kubernetes, Terraform, Ansible, Salt, Puppet, Chef)
  • Familiarity with shell and Python scripting

 

Nice to have

  • Experience deploying and operating solutions for geographically distributed data, high-volume data, real-time data leveraging technologies including: RabbitMQ, Kafka, CQRS, PostgreSQL, MySQL, Cassandra, Redis, NoSQL
  • Active contribution to open source projects 

 

What It Is Like To Work At Telnyx



Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.



Source: https://boards.greenhouse.io/telnyx54/jobs/4196130003
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Aug 4, 2021
Product Analyst -
Telnyx -


This role is a critical member of the self-serve initiative @Telnyx. You will help drive the insights necessary to develop an amazing self-serve experience for our products where developers can have a frictionless experience onboarding on the platform. You will work in close partnership with the SVP Self Serve experience, Product Managers and members of the Developer Relations and analytics teams at Telnyx.

Responsibilities


  • Perform strategic and ad-hoc data work in support of the self-serve initiative (working primarily with PMs supporting multiple products) 

  • Identify opportunities in data to accelerate product adoption, retention, engagement, and/or monetization across the self-serve funnel

  • Develop dashboards and define metrics that inform success for the Product Team

  • Help design, execute and evaluate A/B tests to improve the user journey

  • Serve as the Technical DRI (Directly Responsible Individual) for the Key Performance Indicators of the self-serve initiative

  • Explain trends across data sources, potential opportunities for growth or improvement

  • Develop user archetypes and build dashboards to demonstrate their usage patterns

  • Capture and document data user stories, use cases, and workflows

  • Operate in an iterative mindset, focused on delivering improvements and value at high velocity

  • Work collaboratively with the broader team members including product managers, engineering, design, analytics , developer relations and customer success

Requirements



Technical:


  • 3+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns

  • 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendation

  • Intermediate Excel and SQL skills

  • Advanced BI dashboard development (we use Domo)

  • Experience with Segment and product analytics platforms (like Mixpanel or Amplitude) is a must

  • Experience working with Postgres relational database and some python experience would be a huge plus.


Other:


  • Comfort working in a highly agile, intensely iterative software development process

  • Effective communication skills: Leverage insights to drive business decisions and influence team members

  • Self-motivated and self-managing, with strong organizational skills

  • Share our values, and work in accordance with those values

  • Ability to thrive in a fully remote organization

  • Previous experience supporting product or growth team

  • Comfortable with fast-pace and ambiguity in a start-up environment

 

 

#LI-PS1

Source: https://boards.greenhouse.io/telnyx54/jobs/4636740003
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Aug 4, 2021
Senior Infrastructure Engineer (SRE) - Remote -
Telnyx -

Role


Telnyx infrastructure team is building a next-generation platform that spans across multiple cloud providers and multiple continents. We leverage the Telnyx private backbone network with cross-connects to major cloud providers like AWS, Azure, GCP, and IBM Softlayer to build a cloud-agnostic, highly available platform. With our lean team, we're currently running infrastructure in 10 PoPs and 3 continents.

 

Responsibilities
  • Design, build, test, deploy and maintain standardized tooling and process automation in an environment where infrastructure is defined in code
  • Identify, optimize and resolve issues related to latency, scalability, and performance of core infrastructure
  • Support and enhance infrastructure including: CI/CD, DNS, service discovery, identity and access control, auditing, scheduling and orchestration, data persistence, asynchronous messaging, service mesh, monitoring, alerting and observability
  • Facilitate the measurement and reporting of SLOs, SLIs informed by distributed tracing, metrics, and log aggregation and enable real-time data analysis for auto-scaling, debugging and alerting

 

Requirements

  • 3+ years of professional software development and infrastructure operations experience
  • Expert knowledge in at least one deployment and orchestration technology (Kubernetes, Nomad, Ansible, Salt, Puppet, Chef)
  • Expertise in Data Technologies (Cassandra, Postgres, Redis, MySQL, Prometheus),  Queues (Kafka, RabbitMQ), DNS.
  • Familiarity with shell and Python scripting

 

What It Is Like To Work At Telnyx


Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

 

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

 

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

 

We’re Telnyx. We’re the future of communications.

 

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

 

#LI-KG1

#LI-REMOTE

Source: https://boards.greenhouse.io/telnyx54/jobs/4139298003
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Aug 4, 2021
Alliance Director, East Coast -
Centrical -

Centrical’s Employee-Centric Success Platform helps companies maximize their employees’ performance, and through it their business success. Its AI tools leverage data from a variety of sources to guide employees and managers with clear goals and training, as well as motivate them to excel. Centrical’s platform seamlessly integrates with all major enterprise systems. It holds strategic partnerships with SAP, Amazon, and Verint is currently deployed by some of the world’s leading organizations such as Microsoft, Novartis, Paypal, Verizon, and Coca-Cola.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth. It was ranked #1 for Overall Culture by Comparably and recognized for its great compensation, benefits, and perks. We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture, making for a great place to work.

Centrical is seeking an Alliance Director to join our New Business Incubation team. The successful candidate will be a proactive, motivated relationship builder with a strong business development skills and a partner activation background. Working with SAP, our premier partner, this position will require enablement and co-selling with the SAP Field Sales Teams.  If you are ready for the excitement and challenge of building a new, channel-led, line of business, then this opportunity is for you. The Alliance Director may be based in Florida or California, (must speak fluent Spanish) and will handle Latin America, Caribbean (LAC) specifically for SAP (SuccessFactors) relationship.

Responsibilities:
  • Work with the SAP (SuccessFactors) install base and net new business teams within the east coast region to drive newt new ARR
  • Create partner business growth plans and ensure partners are equipped to execute them
  • Nurture existing and ongoing activities between Centrical sales and partner/support sales teams
  • Develop and execute enablement plans for partners and Identify which resources need to be activated
  • Ensure Centrical solutions are the “solution of choice” within the partner sales force.
  • Work closely with marketing to plan and execute lead-generation activities with the partner, ensuring maximum return on investment
  • Help develop partner programs, including executing and measuring rebates and incentive programs for strategic partners
  • Monitor overall partner progress towards joint business plans, ensuring revenue and program commitments are met. Remove obstacles that stand in the way toward ARR achievement.
  • Smartly manage partner business/marketing development funds.
  • Conduct joint Quarterly Business Reviews (QBRs) and annual strategic planning with the partner team, including analyzing and reporting progress on ROI
  • Manage potential channel conflict with other sales channels by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
  • Ensures the partner’s experience with Centrical is second to none

Requirements:
  • 5+ years’ experience developing and leading complex partner relationships. Preference for experience in SAP. SuccessFactors HCM, LMS, Workforce Engagement and ISV solutions.
  • Fluent in Spanish - must
  • Entrepreneurial self-starter
  • Experience in sales, marketing, strategy and program management in technology including channel sales, supply chain & distribution
  • Strong sales skills - presentation, sales planning & execution, demand-generation, etc.
  • Experience with partner programs, leveraging program incentives to drive specific sales targets
  • Disciplined and accountable, thoughtful, demonstrates a tendency to work with a Partner’s needs in mind
  • Experience collaborating with all areas of business from engineering, sales, and marketing to C-level
  • BS or BA required, MBA preferred.

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/alliance-director-east-coast/
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Aug 3, 2021
Salesforce Administrator -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

 In your first 30 days:

  • Get to know the Company/Product/Team/Culture
  • End to End Process review in salesforce
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days:

  • Tag new hire with current project/revops request and assign salesforce cases
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Have an end-to-end process review in CPQ with a new hire
  • Start Assigning small projects to new hire and guide them to success

By 90 days:

  • Setup 60 days review and discuss about things accomplished and things to learn
  • Setup weekly call with Dev team (India) to discuss about open Jira tickets
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 Who you are

  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator. (ADM 201- ADM 211)
  • 3+ years’ experience implementing and configuring Salesforce.com
  • Experience in implementation, training and documentation preferred
  • Experience using Salesforce Automation tools (workflows, approval processes, process builder, flows, etc) preferred Experience in maintaining the lightning org, configuring the lightning components
  • Experience using Release Management tools (Ant, Change Sets, Salesforce DX) preferred
  • Experience using Salesforce Steelbrick and managing various components in the tool

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5427146002
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Aug 3, 2021
Opportunity For Senior SQL Developer - Noida
Provana - Noida


Sr. Software Engineer

Experience: 6 to 9 Yrs
  • Development of high quality database solutions using Azure SQL Server.
  • Develop, implement and optimize stored procedures and functions using T-SQL
  • Review and interpret ongoing business report requirements
  • Experience in implementing security practices at database level.
  • Hands on experience using DTS/SSIS Import Export Data, Bulk Insert, BCP and DTS/SSIS Packages ,Azure Data Factory,
  • Experience in managing high volume ETL processes..
  • Develop procedures and scripts for data migration
  • Investigate exceptions with regard to asset movements
  • Familiarity with the practical application of NoSQL like Azure Cosmos DB etc.
  • Sense of ownership and pride in your performance and its impact on companys success
  • Critical thinker and problem-solving skills
  • Good communication skills




Key Skills

T-SQLAzure Data FactoryDTSAzure Cosmos DbData MigrationStored ProceduresSQL DevelopmentSQL ServerSSISETL


Education-

UG:Any Graduate


Source: http://careers.provana.com/job-listings-opportunity-for-senior-sql-developer-provana-india-private-limited-noida-5-to-8-years-030821003732

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Aug 3, 2021
Deal Desk Specialist -
Dialpad -

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for workers, we workers everywhere. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The Team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality. 

What you will achieve

  • Become an integral part of the Deal Desk team in support of all revenue activities supporting sales and customer success managers.
  • Hold deal structure to the highest levels ensuring sound deals that are compliant with accounting standards, bookable and good for Dialpad and our customers
  • Become a trusted advisor to the sales organization as it pertains to deal structure, deal guidance and overall approach through the sales cycle.

In your first 30 days: 

  • You’ll work closely with your Manager, Deal Desk to understand the tools, systems and processes utilized to ensure Deal Desk team member success.
  • You’ll engage with internal partners to understand the key stakeholders involved in closing sales deals (Legal, Finance, Product, Sales, Services, etc.)
  • You’ll work with Deal Desk team members to review and understand all process documentation and how it relates to reporting, bookings, and revenue.
  • By the end of your first month, you’ll understand the anatomy of a good deal, the tools and resources utilized that will set you up for success.   

In your first 60 days: 

  • You’ll start to take ownership of some of the transactional business called VSB/ SMB.  You will understand how we support the team and the volume of deals they process through Deal Desk. (Ownership means single point of contract, quote approvals, etc.)
  • You'll provide a weekly high level overview of your tasks via a SWOT overview (Strengths, Weaknesses, Opportunities and Threats).   
  • You’ll be able to support 70% of all transaction deal activity for the VSB and SMB team, while providing recommendations for continued improvement(s).

By 90 days: 

  • You’ll be efficient in handling sales requests while increasing your support and expertise from 70%-90%.
  • You will be able to handle 100% of VSB and SMB requests while starting to review more complex deal activity and tasks (provisioning, Midmarket deals, etc.)
  • You’ll be instrumental in reviewing process documentation to ensure we are continuously building out our KB resources for sales and internal partners.

Who you are

We are looking for a team member with 2 to 4years of Experience that is not afraid to fail and when they do (it happens), they learn from it and move on quickly and coach others on avoiding the same mistakes.  In addition, we want a roll up your sleeves team member that wants to continue to learn in this role and is passionate about providing world class customer support.  We need a partner that is willing to share their expertise with the teams we support and is willing to go above and beyond to help our customers and internal teams.Willing to work on UK, APAC or US shift.Skill and will are key in this role, however, we want someone that can own this role and as you grow can share your knowledge with current and future team members as we are a critical part of the Finance team that supports the teams around the world in closing deals towards common goals!

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5359344002
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Aug 2, 2021
Manager, iOS Engineering -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

 

What you will achieve

In your first 30 days: 

  • Complete onboarding and get your development environment set up
  • Start to develop expertise in Dialpad’s products and customers
  • Get to know the Mobile Engineering team and your new direct reports including their career aspirations and identifying key development areas for your team
  • Get to know the greater Engineering team and build strong collaborative relationships with counterparts in Product and Design
  • Begin participating in standups and retros for different scrum teams as you familiarise yourself with our products and our development processes and workflows
  • Jump in and start writing code and delivering new features alongside your team
  • By the end of your first month, you will be comfortable with Dialpad’s internal processes and workflows and guiding a team of engineers as they deliver new features

In your first 6 months: 

  • Mentor engineers on your team and set key goals and milestones for each team member to achieve
  • Identify gaps and issues in the product and develop and track solutions
  • Participate in roadmap planning including making tough choices on feature prioritization and timelines for deliverables
  • Deliver increasingly complex features and improvements, guiding short-term planning and resource management for your team as you execute on our roadmap
  • Lead by example as you write code and deliver new features alongside your team to deliver key product enhancements
  • By the end of your first 6 months, you will have taken ownership of your team and will own delivery of features from conception to launch for at least one of our mobile apps

By 1 year: 

  • Take a larger role in roadmap planning and architecture choices
  • Become well known across the organization as a trusted leader that everyone looks up to, both technically and as a manager
  • Have the ability to break down complex tasks into parts, to enable efficient delivery by your team
  • Builds tools and processes for the team to quickly recognize and respond to unexpected result
  • By the end of your 1st year, you will own long-term strategy for Mobile products including architecture, managing technical debt, prioritizing bug fixes, refactoring code, and delivering new features

 

Who you are

You are an experienced iOS Engineer who has worked as a team lead or manager. You have experience guiding and mentoring engineers as they deliver new features, refactor code, and fix bugs. You have made impactful product architecture choices and have delivered native mobile applications with clean, maintainable, and scalable coding and architecture. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps that are intuitive and delight our users. You love managing and mentoring but also still enjoy getting your hands dirty and writing code as a large part of your day to day work.

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 



Source: https://boards.greenhouse.io/dialpad/jobs/5277528002
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Aug 2, 2021
Organizational Learning & Development Manager -
Velocity -

SET-TO-ERROR

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885a87a2fc201017a58c3ba223a1f&source=&lang=en
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Aug 2, 2021
Salesforce Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5426117002
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Jul 30, 2021
Business Analyst -
Littlefish -


Come and join the Littlefish team!

 

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Littlefish are seeking an Interim Business Analyst to join us on a 3 month contract. This role will be based from home with occasional visits to our head office in Nottingham.

This is a fantastic opportunity to help us transform our MI so if you are an accountant who is expert in scoping, designing and implementing business intelligence using PowerBi, Microsoft Dynamics Business Central and Excel, we want to hear from you!

As the Business Analyst, you will work as part of the Service Improvement team and be responsible for designing and implementing management information, specifically in the Finance area.


You will also be responsible for:

  • Engagement with stakeholders to understand their MI requirements. Then
  • scope, design and implement with the Littlefish MI reporting suite, which comprises financial information, service reporting and dashboards.
  • Critically review current management and financial reporting and design replacement PowerBi reporting.
  • Interrogate large data sets, providing insight and conversion into actionable information.
  • Capability to transform raw data to provide insight, using Power BI.

 

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/onsite-engineer-copy-copy/
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Jul 30, 2021
Senior Business Analyst -
Provana -


 
  • Maintain clear and complete knowledge on Provanas business operations
  • Identify and validate value creation opportunities for clients by analyzing market potential and competition
  • Develop an in depth understanding of how our current and prospective clients operate and how our services can be enhanced or complementary services can be developed to create new value streams
  • Evaluate business models to improve organizational effectiveness, expand the business, and increase profits
  • Participate in initial meetings with the company's management team to establish the requirements of the project, prepare a proposal, and carry out research, analysis and assessment of growth scenarios.
  • Present results and recommendations at team and client meetings based on your insights and analysis
  • Define business roadmap and provide support in future business planning
  • Communicate effectively and persuasively in a business context
  • Roles and Responsibilities


Desired Candidate
  • Ability to independently operate and manage ambiguity
  • Strong written and verbal communication skills
  • Strong Exposure in Power BI, DAX,
  • Learning agility which includes the intellectual curiosity necessary to dive into new content areas, as well as comfort in developing new skills.
  • Good time management and organization skills with the ability to prioritize, multi-task, solve problems under time-constraints, meet deadlines and deliver results.
  • Advanced proficiency with desktop applications (Excel, PowerPoint, etc.)
  • Minimum Bachelors degree.

3 Plus years industrial experience require Candidate Profile

Perks and Benefits



Key Skills

Business Analysis


Education-

UG:Any Graduate


Source: http://careers.provana.com/job-listings-senior-business-analyst-provana-india-private-limited-delhi-ncr-3-to-7-years-300721005224

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Jul 30, 2021
Service Desk Engineer - Sheffield
Littlefish - Sheffield


Come and join the Littlefish team!

 

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Part-time (24 hour working week)

We are currently recruiting for a Service Desk Engineer to join us our ever-growing Service Desk team on our exciting journey! This role will be based in our Sheffield office.

Reporting into the Service Desk Team Leader, as the Service Desk Engineer you will handle and resolve 1st and 2nd line desktop, laptop, printer and application issues and basic network/server troubleshooting with administration. You will be required to communicate effectively with the client and manage technical queries in line with Littlefish standards and customer specific SLA’s.

The ideal candidate will have a minimum of two years’ experience in a similar technical role, although candidates who can demonstrate a track record of fast paced learning may be considered.


What you’ll be getting up to on a day-to-day basis…

  • Resolving 1st and 2nd line technical issues over the telephone, via email, or live chat, in a friendly and professional manner for Littlefish customers
  • Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
  • Working on specific IT projects for customers as directed by the Service Management team
  • Any other responsibilities at the line managers discretion

 

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

 

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

 

Source: https://www.littlefish.co.uk/jobs/onsite-engineer-copy/
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Jul 30, 2021
Revenue Operations Analyst -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Revenue Operations represents the alignment between various business teams including, but not limited to, Marketing, Sales and Customer Success. We focus on tools and processes to grow revenue while prioritizing efficiency and accountability among teams. 

The Revenue Operations Analyst will work closely with the Revenue Operations Manager to drive better decision-making and efficiency. This includes owning the technology process and workflow, developing and deriving insights from KPIs, forecasting, and assisting in rolling out and testing new initiatives and playbooks across the pre-sales and post-sales organizations. This includes pipeline management and scaling the demand generation process to increase lead volume and conversion rates. 

What you will achieve 

In your first 30 days: 

  • You’ll work closely with your manager as well as the rest of the Revenue Operations team team to learn about Dialpad as a company and the role that Revenue Operations plays in the organization
  • You’ll start to network with teams you will be working closely with such as Sales, Demand Generation, Partner Marketing, and Customer Marketing
  • You’ll begin to shadow your teammates to get a good understanding of our tools and processes.

In your first 60 days: 

  • You’ll understand the role of project management and accountability, being able to track project requests through Salesforce cases
  • You’ll execute on the cases and requests submitted by internal business partners. 
  • Begin to Identify opportunities for improvement and eliminating bottlenecks in lead qualification, opportunity creation, and sales to improve the overall process of revenue creation
  • Contribute to the ongoing management, administration, and optimization of CRM and prospect database, marketing tools, and other automated systems supporting the Revenue and Growth organizations

By 90 days: 

  • You’ll communicate directly with requestor departments regarding programs
  • You’ll have the confidence to analyze and report on performance and communicate the results
  • You’ll work closely with Revenue Operations Manager to enhance and optimize the lead management process and automation, ensuring timely distribution of leads to sales team, and ensure correct database segmentation
  • You’ll be comfortable monitoring lead error alerts and finding solutions

Who you are:

Skillset Required:

  • 2+ years of experience in Marketing, Operations or Technology
  • 2+ years of experience working in SFDC
  • Experience working with Marketing Automation Platform, experience with Marketo is a plus
  • Working knowledge of Lean Data, Outreach, ZoomInfo, LinkedIn, Clearbit and ChiliPiper a plus
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Detail oriented - you tend to triple check your work
  • Quick thinker - able to perform damage control on a moment’s notice
  • Calm - you will be engaged in many high-intensity situations with close deadlines. Comfortable with priority changes.
  • Team player - teamwork, very good interpersonal and communication skills
  • Independent - work under minimal supervision and self-motivation

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.








Source: https://boards.greenhouse.io/dialpad/jobs/5362814002
View More Show Me The Details
Jul 29, 2021
Salesforce Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5041826002
View More Show Me The Details
Jul 28, 2021
Account Executive, SMB - Austin
Dialpad - Austin

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days: Discover Dialpad

  • You’ll begin your Dialpad journey by experiencing our world-class onboarding program - instructor led amp; designed training with a group of new hires in the Global Revenue Org
  • You’ll have the opportunity to meet Dialpad Leadership teams and discover how each department interacts together
  • You’ll develop a fundamental understanding of ‘why’ amp; ‘what’ makes Dialpad uniquely positioned in the market 
  • You’ll become an expert in our key Sales systems: Salesforce, Outreach, Clari, amp; Highspot 
  • You’ll collaborate with your Manager and peers to learn sales process, workflows, and tools that the SMB Org utilizes
  • By the end of your first month, you’ll understand the key performance indicators to be successful as an Account Executive at Dialpad and seek to challenge the status quo. You’ll provide feedback from your onboarding experience that will help us continuously iterate amp; improve as an org and business. 

In your first 60 days: Be a contributor

  • You’ll lean into your Manager and peers to broaden your knowledge of Dialpad’s discovery amp; demo process
  • You’ll aggregate best practices through shadowing team members with the intention of building your own ‘toolkit’
  • You’ll demonstrate your ability to navigate Dialpad’s platform and tailor your talk tracks to align with specific client use cases
  • You’ll begin to work leads, generate pipeline, and have the capability to manage a full opportunity lifecycle 

By 90 days: Be a leader

  • You’ll take a deep breath of confidence and be ready to start closing opportunities of your own
  • You’ll solve tangible client challenges and empower them to redefine their definition of what’s possible through implementation of Dialpad Talk, Contact Center, and/or Sell 
  • You’ll seek ways to increase efficiency and effectiveness of the full sales process that will act as a guide for the SMB Org of tomorrow
  • You’ll have weekly 1:1’s with your Manager comprised of coaching, key deal reviews, forecasts, career roadmap, and most importantly; life advice

Who you are

You have a passion and intrinsic motivation for sales and challenging the status quo. You have sales experience that thrives in a fast-paced working environment. You are a problem solver who proactively identifies opportunities for process, personal, and professional development. You recognize the elements of sales that are within your control and prioritize your time accordingly. You do the right thing, even when no one is watching. You are a Dialer. 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5421282002
View More Show Me The Details
Jul 28, 2021
Director, Data Analytics - Vancouver
Dialpad - Vancouver

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Data team gathers insights from oodles of data using their innate curiosity and technical prowess—informing future products and helping our customers. You’ll work with a variety of teams across the company to provide counsel and recommendations on how to best drive forward global initiatives.

What you will achieve

In your first 30 days: 

  • Understand the data ecosystem that exists
  • Develop a thorough understanding of the tech stacks powering Dialpad's own product (various GCP apps), our CRM (Salesforce), marketing automation tools (Marketo amp; others), data warehouse (BigQuery), our data workload automation system (airflow, github), and the tools we use for understanding detailed usage of the product and the website (Amplitude)
  • Connect with leaders in all other departments and familiarize yourself with their roles and data needs, as well as current priorities and strategy
  • Develop a thorough understanding of the responsibilities and processes of all Analytics team members
  • Get oriented on all outstanding Analytics team deliverables and assume or delegate project leadership on each
  • Begin outlining needed additions to Dialpad's data dictionary

In your first 60 days: 

  • Oversee completion of all analytics project in flight as of your start date
  • Reassess stakeholder department needs with leaders and outline incremental improvements
  • Outline and oversee a new project to ingest and federate select data from Amplitude in the data warehouse
  • Continue building Dialpad's data dictionary and defining any new features needed to help users find, understand, and adopt official reporting and analysis into their management of their respective departments

By 90 days: 

  • Engage leaders in strategic planning to make incremental changes.
  • Make recommendations on areas of investment, people focus, new analytics needs.
  • Begin to augment existing processes, data pipelines, and analytics.
  • Align on future vision for the team and begin to execute to get there.

Who you are

You are a highly analytical, focused, and accountable individual who has a track record of overcoming major obstacles in analytics. You can create strong foundations for analytics across an enterprise, applying your knowledge and experience in data governance, building and configuring tech stacks, and a wide range of analytics. 

You take a high level of ownership for the work expected of your team and you stand behind the quality of the analytics your team produces. You place a high value on accuracy and business continuity, prioritizing the most business-critical work over all else when the need arises.

You are comfortable with being accountable for the accuracy of business performance metrics, even as the business constantly changes, and supporting a financial close process for monthly and quarterly reporting.

You also possess a high level of business acumen and have experience working with executive stakeholders in finance, marketing, sales, and a variety of other functions. This helps you to gather requirements from your stakeholders and prioritize the analytics work that will have the greatest positive impact for your partners.

Your Skills amp; Qualifications

  • Excellent skill and experience with Python
  • Highly proficient and experienced in SQL, with a long track record of building successful mission-critical data architecture and pipelines (BigQuery experience preferred)
  • Experience automating data workloads with tools such as Airflow, Prefect, dbt, or similar
  • Experience using version control for data operations
  • Experience working with virtualization technologies including VMs and containers (Kubernetes experience a plus)
  • Experience using and maintaining an integrated customer activity tracking platform such as Amplitude, Adobe Analytics, or similar
  • Several years experience as a leader of people in an analytics function
  • Experience performing or leading analytics in a SaaS or other subscription-based revenue model business
  • Excellent knowledge of SaaS metrics such as LTV, ACV, ARR, and others
  • Strong knowledge of data governance and experience in successfully applying a governance framework in an enterprise setting
  • Solid understanding of the functions of partner departments such as marketing, finance, sales, and software development
  • Knowledge of and experience applying machine learning and other models to provide insight to stakeholders as well as to inform product features or business processes

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.



Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5420379002
View More Show Me The Details
Jul 28, 2021
Salesforce Developer -
Dialpad -

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

You will contribute to our Revenue Operations team by supporting its growing Sales team. This rapidly-growing business within dialpad offers a creative, fast-paced, entrepreneurial work environment. As the Salesforce.com Developer, you will be the primary point of contact for multiple user groups and global teams who require maintenance, configuration, reporting and training. They will deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

 

What you will achieve

In your first 30 days: 

  • We will help you navigate HR, IT, and Systems, then introduce candidate to the Company/Team
  • End to End Process review in salesforce (how Dialpad uses salesforce)
  • Get to know SFDC environment/ architecture and Provide access to SFDC environment (Production/Sandbox)
  • Overview on list of tools that we use in Dialpad (SFDC/Marketo/other tools that integrates with salesforce)

In your first 60 days: 

  • Tag new hire with current project/revops request and assign salesforce cases.
  • Setup weekly 1: 1 discuss about KPI, weekly goals and accomplishment
  • Setup weekly call to discuss about the current code and config in sandbox environment
  • Run through existing document and BRD’s on the current salesforce setups and configurations.
  • Start Assigning small projects to new hire and guide them to success.

By 90 days: 

  • Setup 60 days review and discuss about things accomplished and things to learn.
  • Setting up weekly call with current 3rd party developer to work on current and to review old codes and configs.
  • Setup time with other team members to discuss about any new request that needs salesforce changes 

 

Who you are

  • Strong organizational skills and business judgment with the ability to handle projects independently end-to-end
  • Strong experience doing customization with APEX and SFDC business workflow
  • Background in Salesforce development including Salesforce Custom Objects, Apex, Triggers, Web Services, Visualforce, Lightning, REST APIs, SOAP Web Services and migration tools.
  • Experience with Salesforce Administration including use of custom and standard fields and objects, workflow rules, data validation rules, and page layout changes
  • Experience writing with HTML, CSS, Javascript, and using Web UI frameworks within Visualforce pages and/or Lightning components
  • Salesforce Developer (Dev 401) certification highly desired with other Salesforce certifications (i.e.: Salesforce Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, etc.) preferred.

 

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5018401002
View More Show Me The Details
Jul 27, 2021
Account Executive, Mid-Market - San Francisco
Dialpad - San Francisco

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days: 

  • You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
  • You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
  • You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for 
  • You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo) 
  • Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline 
  • You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
  • You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days: 

  • You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
  • You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
  • We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
  • Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers 
  • You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days: 

  • Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
  • Develop more autonomy in your deal management and delivery of sales demonstrations
  • Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues 
  • Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it. 

Skills you will bring

  • 5+ years of inside technical sales experience
  • Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Brings a strong work ethic; takes the initiative and think creatively to get the job done
  • Excellent analytical and problem-solving skills
  • Experience in MEDDPICC sales methodology preferred
  • BA/BS degree or equivalent practical experience

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.



Source: https://boards.greenhouse.io/dialpad/jobs/5421282002
View More Show Me The Details
Jul 27, 2021
Account Executive, SMB - Sydney
Dialpad - Sydney

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

About The Role:

As an SMB Account Executive, you will be responsible for guiding customers to a number of solutions Dialpad can offer. From the initial customer interaction to trial and eventual deployment of Dialpad, you will be the sole point of contact helping customers adopt and deploy Dialpad. This is an individual contributor role that will help hone your sales skills and can serve as a great foundation for a career in SaaS sales.

An ideal candidate will have some experience in a software sales role, either in business development or inside sales capacity. Come join the Dialpad SMB team today and gain a tremendous amount of experience in software sales.

Responsibilities:

  • Drive prospecting activities to uncover new opportunities and grow pipeline
  • Lead customers through a sales cycle from initial outreach to close for both Dialpad and UberConference products
  • Uncover unmet customer needs and incorporate customer feedback to drive a better overall product experience
  • Deliver compelling demonstrations of the Dialpad platform and address high-level technical questions, serving as a subject matter expert around how UCaaS platforms fit within overall business communications
  • Increase the effectiveness of tools and communication channels by recognising opportunities for innovation and proactively implement new systems and processes
  • Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements:

  • 1-2+ years of sales experience including Business Development or inside sales
  • Ability to work independently and prioritise effectively and balance multiple, disparate work streams
  • Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
  • Excellent analytical and problem-solving skills
  • Brings a strong work ethic; takes the initiative and thinks creatively and strategically to find and close new business
  • BA/BS degree or equivalent practical experience

About Us: 

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, footy, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognise that our dedicated team members are what make our success. That’s why we offer competitive salaries in addition to stock options.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Sydney lt; gt; San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt;UK. Across the globe, our offices are nestled in active and growing downtown areas.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.





Source: https://boards.greenhouse.io/dialpad/jobs/4896510002
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Jul 27, 2021
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