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iOS Engineer (Swift) -

Dialpad -

Dialpad is the most modern business communications company in the industry. Our products range from conferencing calling, to phone systems to contact center solutions that are all built with the end-user in mind. We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. We not only build products to enable the everywhere worker, but we also are everywhere workers. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

With over $220 million in funding from OMERS Growth Equity, ICONIQ Capital, GV, Andreessen Horowitz, Felicis Ventures, Work-Bench, Scale Ventures and other top VCs, Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere!

Responsibilities

Develop high-quality native iOS applications with beautiful custom UI.
Work closely with product managers, designers, and engineers to transform requirements and UI mockups to product features.
Contribute to all stages of the development process from defining requirements and UI to deploying the mobile applications.
Add features, fix bugs, and general maintenance of our iOS apps.
Find simple, elegant solutions to hard problems.

Requirements

Extensive hands-on, object-oriented development experience with 1+ years developing mobile applications.
Experience with Swift, various iOS frameworks, and modern iOS APIs.
Ability to write clean, maintainable code and pay attention to details and the quality of the code.
Strong verbal and written communication skills with the ability to collaborate with remote teams.
Startup mentality: self-starter, proactive, flexible.

Bonus Points

Intuitive understanding of good user experience.

About Us

Joining our team means collaborating with people that aren’t just passionate about their work but about Argentine tango, musicals, sushi burritos, comic books - you name it. Because if you’re going to redefine the status quo, you need a group of people hungry to do more, to see more, and be more than where they started.

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5096878002

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Apr 12, 2021

Senior Manager, E-Commerce Optimization -

Dialpad -

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Our Marketing team has an opportunity like no other! With highly visible and impactful projects, campaigns, and partnerships, you will help define the future of work. This team shouts our story from the rooftops, creates engaging materials for the organization, and builds a reputation as THE leader in the industry using their unmatched creative chops and slick strategy.

Responsibilities

Identify opportunities based on site analytics, reports, user behavior research, experience and digital best practices.
Develop and execute strategy to create new website content and dramatically improve conversion rates across the whole user journey from reaching the website to activating.
Create a site testing plan, based on data-driven hypotheses, and implement tests to measure impact on site performance and conversion.
Measure weekly and monthly funnel fluctuations, conversion rates, visitor trends, etc., develop a set of standardized dashboards and reports for measuring the overall health of the trial funnel.
Partner with key stakeholders including Marketing, Product and UX to execute our web strategy. Manage and work with our agencies and hire new ones if needed, implement and manage tools and technologies to accelerate growth.
Educate the greater marketing team on performance marketing to drive focus in all areas on conversion optimization

What you will achieve

Lead the A/B testing and optimization of web properties including top of funnel landing pages through signup flow checkout interaction
Manage all conversion projects and prepare regular reports on progress, findings, and new ideas
Drive measurable increase in conversion rates and revenue

In your first 30 days:

You will immerse yourself in our culture and teams to get an understanding of how we work remotely and across time zones
You will work closely with our demand gen, seo, web engineering, and design teams to understand existing KPIs
Become proficient in our analytics sources and testing tools
By the end of the first month you will be prepared to help create the go-forward testing strategy and plans for conversion rate optimization across our marketing properties (main website, landing pages, etc)

In your first 60 days:

Formulate a testing strategy for ongoing hypothesis generation, testing, and reporting on results
Build out a project tracking and reporting system to keep testing progress organized and progressing
Set up recurring collaboration across the appropriate teams and stakeholders to stay aligned on testing projects

By 90 days:

Become our go-to expert for A/B testing and reporting
Closely aligned with all web deployments to ensure we are conversion focused out the gate
Provide ongoing updates of test results and conversion metrics, including monthly and quarterly analysis on progress
Recommend changes to processes and technology to improve velocity of testing

Who you are

Excited by the intersection of data and marketing to improve funnel and business metrics
Passionate about testing hypotheses and letting data drive your decision making
Bold when taking calculated risks and willing to get in the weeds and do the work
Detail oriented and curious
Comfortable working with website content management systems to make changes to copy and images
Value clear communication and able to build and maintain cross-functional relationships with stakeholders and teams around the company

Benefits:

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5172896002

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Apr 12, 2021

GL Accounting Manager - Austin

Dialpad - Austin

Who we are

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality.

What you will achieve

The GL Accounting manager will be directly responsible for managing a team of payables, accounting and payroll staff located in the US and India. This hire will lead the team through accurate monthly, quarterly and year end close processes in accordance with US GAAP by coordinating and reviewing accounting for fixed assets, prepaids, payables and accrued expenses and reviewing monthly results in partnership with the greater Finance organization. Additionally, they will supervise a payroll specialist and perform the review and approval of payroll for Dialpad, Inc. and foreign subsidiaries. This hire will play a key role in defining optimal processes with appropriate internal controls for efficiency and accuracy.

In your first 30 days:

Manage and mentor GL Accountants, AP staff and Payroll for continuous growth and career development.
Assist with month-end financial close process, including preparation and review of journal entries, reconciliations, payroll and payable related items.
Ensure timely and accurate processing of general ledger activities in accordance with month, quarter and year-end reporting deadlines under US GAAP.
Reconcile and manage payables, accruals, pre-paids, fixed assets, payroll, lease, deposits and other asset and liability accounts

In your first 60 days:

Collaborate with cross-functional teams to identify opportunities to improve and standardize accounting processes.
Manage and mentor GL Accountants, AP staff and Payroll for continuous growth and career development.
Work with external auditors to complete ongoing compliance requirements and assist in preparation of financial statements

By 90 days:

Lead the efforts in creating and documenting accounting month-end close policies and procedures for the GL team
Become a pro within the current accounting software environment and directly assist with implementation projects for new software and ERP
Recognize and clearly communicate actionable opportunities for financial performance and continuous process improvements across the company. The General Ledger Manager will be expected to make process improvement recommendations.

Who you are

You’re a builder, who doesn’t walk away from a challenge. This is a new position for us so we’ll be looking for a minimum of 8 years of experience and at least two of those years managing procure to pay, close and payroll processes. You’ll also need to have strong technical knowledge of US GAAP. We’ll be looking for you to also identify process improvement opportunities and make recommendations. If you’ve been involved in an ERP implementation that would be helpful as we enter this next stage of growth.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5196658002

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Apr 12, 2021

Regional Channel Manager - Austin

Dialpad - Austin

Who we are

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

Our Regional Channel Manager will be responsible for recruiting, on-boarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

What you will achieve

You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.

You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train and capture mindshare with our partners. Our channel managers are instrumental in growing company revenue so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals.

In your first 30 days..

You’ll attend Base Camp, Dialpad’s extensive onboarding and training program to get you up to speed on all things Dialpad and the UCaaS/CCaaS industry
You’ll become certified in Dialpad presentations and product demonstrations.
You’ll work closely with your manager, and your aligned inside Channel team to build out a business plan to nurture and grow your designated territory.
You’ll spend time with our Channel Marketing team to understand what resources are available to use both internally and externally to support your channel partners.
You’ll spend time with Channel Enablement and become trained on our Dialpad Partner Portal.
You will meet with our National Channel Directors to understand the partner ecosystem.
You’ll become an expert in our key sales tools such as Salesforce, Outreach and Highspot.
By the end of the first month, you’ll understand where to go to find the right data to answer questions.

In your first 60 days:

You will get aligned with our National Channel Directors and introduced to the Master Agents contacts in your territory.
You’ll work closely with the Inside Channel Manager to identify prospective partners in your region to recruit and onboard.
You will be introduced to our existing partners in the territory that you will be managing.
You will get aligned with the Dialpad sales team that overlaps in your territory and create a regular cadence with them to stay aligned on partner activity and opportunities.
Within your first 60 days you’ll begin running Dialpad Partner Introduction and onboarding meetings.

By 90 days:

You’ll be a go-to Dialpad expert for partners in your assigned territory.
You’ll feel confident presenting the Dialpad company presentation and product demonstration to channel partners.
You’ll recruit and onboard new channel partners by providing product training, solution demonstrations and partner portal access.
You’ll be focused on building long standing relationships with the partners you support; consistently engaging with them to uncover and drive new business opportunities.
You’ll effectively oversee and manage the sales funnel to ensure that all opportunities move forward through the sales cycle.
You’ll be working closely with marketing to build out partner recruitment webinars and sequences to increase Dialpad brand awareness amongst the partner community.

Who you are

We are looking for individuals who are goal oriented and thrive in a fast-paced, technology-driven sales environment. You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of over achieving sales quota and pipeline goals.

3-5+ years Channel Account Management experience on-boarding channel partners for a software company in the enterprise software space
Recent experience working for an emerging tech company
In-depth knowledge and experience with recruiting partners, value-added resellers and Master/Sub Agencies
Has met/exceeded own direct sales goals
Must show proven methodology to prospect and build pipeline
Proven track record of sustained over performance against sales quota and pipeline goals

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5175525002

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Apr 12, 2021

Senior Software Engineer in Test (SDET) - Bengaluru

Dialpad - Bengaluru

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

In your first 30 days:

Work with your team and manager to build an understanding of the product portfolio, and technology stack.

Work closely with your manager to understand the vision, challenges, and opportunities ahead.

You will be expected to start contributing to the automation strategy including scoping out initial recommendations for tooling and framework choices.

You will build an understanding of other internal automation tools and frameworks.

By the end of your first month, you’ll immerse into the team structure, platform architecture, technology stack, and CI systems. You will understand the goals and challenges that will pave the way for solving the complex integration challenges that lie ahead.

In your first 60 days:

You will start developing a deeper understanding of network traffic concepts and terminology.

You will work closely with the senior engineers and leads on designs and approaches.

You will have developed a solid understanding of the framework design, reporting, and CI systems.

You will start providing estimates, task breakups for any activity

By the end of your first 60 days, you will have a working example of the framework and be able to demo at least one API testing running from it.

By 90 days:

You will have developed the foundation of the initial framework for integration testing.

You will begin taking ownership of reporting and test failures in our CI system.

You will have developed and checked in multiple functional high-value api tests.

You will already be involved with augmenting functional documentation.

You’ll be our go-to expert for most integration automation questions.

You will start delivering results towards current and future OKRs

Who you are

You are someone who has a deep passion for technical testing with strong fundamentals in software design and experience in building scalable testing frameworks. You are comfortable leading the automation implementation and excited to contribute to increasing release confidence with comprehensive testing and highly effective communication. You are confident in your ability to mentor others and are very comfortable working across geographies. Our ideal candidate would have hands-on expertise with VoIP, Telecommunication Systems, and Communication technologies including RTP or SIP services.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/4339923002

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Apr 12, 2021

Account Executive, Mid-Market - San Francisco

Dialpad - San Francisco

Who we are

The team

What you will achieve

As a Mid-Market Account Executive, you are a key part of the Dialpad Sales organization, uncovering, managing, and converting 50-1000 employee businesses to excited customers!

In your first 30 days:

You’ll work closely with our Sales Enablement team to get up to speed on our products, space, sales motions, and GTM strategy during your first three weeks.
You’ll engage with supporting departments (ex. Deal Desk, Professional Services, Sales Engineering, etc) to learn how they interact with Sales and impact your ability to be successful in your role
You’ll work with your Manager to identify the appropriate metrics that you’ll be held accountable for
You’ll jump into and familiarize yourself with Dialpad’s tech stack and understand how to properly utilize the many tools available to you during your prospecting and deal management (i.e. Outreach, SFDC, ZoomInfo)
Your manager will provide you with the relevant tools and guidance to begin building your territory plan to begin prospecting/building pipeline
You’ll begin making your first calls with the expectation to schedule your first New Logo discovery call one week following your onboarding training (approx. 4 weeks)
You’ll meet regularly with your mentor/buddy who is a veteran AE to model what success looks like and what it takes to be a top performer

In your first 60 days:

You’ll develop a dynamic understanding of the key competitors in the space so that you can create unique talking points to impact initial deals
You’ll gain granular insight into our key differentiators so that you can hold meaningful conversations with potential clients
We’ll get you up to speed on our Sales Methodology and the proper steps in execution so you maintain the highest level of conversion in your deals
Gain full understanding of our pricing model so you can adequately quote and deliver proposals to prospective customers
You’ll develop your SFDC hygiene and fully grasp the key components of managing your opportunities

By 90 days:

Master the ability to deliver relevant, timely, and effective qualification discussions to define the metrics and compelling events of prospects
Develop more autonomy in your deal management and delivery of sales demonstrations
Work cross-functionally with your SDR and Channel partners to expand your reach into accounts with the intention of sourcing deals through all avenues
Partner with Sales Engineers to drive technical demonstrations and deal momentum

At 120 days, you will be fully expected to maintain 4X your pipeline coverage and are actively closing deals on a monthly basis

Who you are

Self-starter. Someone who embraces challenges and is naturally curious. You approach every day with the passion and work ethic that you see with successful entrepreneurs. You are an individual that truly appreciates the value of collaboration and is accustomed to winning and losing as a team. You have a passion for creating detailed business plans to reach predetermined goals and quotas. You possess a high acumen managing the entire sales cycle from finding a potential client to securing a deal. You have an uncanny ability to unearth new sales opportunities through networking and turning them into long-term partnerships. When tackling any project, your end goal is to leave it better than you found it.

Skills you will bring

5+ years of inside technical sales experience
Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
Brings a strong work ethic; takes the initiative and think creatively to get the job done
Excellent analytical and problem-solving skills
Experience in MEDDPICC sales methodology preferred
BA/BS degree or equivalent practical experience

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5096861002

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Apr 12, 2021

Global Stock Administrator - San Francisco

Dialpad - San Francisco

Who we are

The team

What you will achieve

We’re looking for an experienced, hands-on individual to own the end-to-end administration of Dialpad’s equity plans. You will partner closely with Legal, People Operations, and Payroll to support the administration of our global equity platform and help drive efficiency and process. You have a passion for excellent customer service to all equity participants and enjoy managing communication and assisting participants in education and training regarding Dialpad’s plans.

In your first 30 days:

Administer equity plans (US and International), including processing stock option, ESPP and restricted stock unit grants, exercises and releases, modifications, cancellations, and terminations;
Reconcile monthly equity activity, including shares outstanding and share reserves among company records, and third-party vendors
Assist in development and maintenance of policies and procedures related to stock administration, and ensure compliance with internal controls

In your first 60 days:

Prepare grant files for all new equity grants
Create and implement process improvements and support automation initiatives between equity and HR systems
Assist and support stock plan financial reporting activities for audit and external reporting

By 90 days:

Develop, maintain, and deliver educational materials and customized resources for participants
Ensure and maintain SOX Compliance; work with internal and external teams to ensure successful audits
Ensure compliance with federal, state, and foreign regulations along with securities laws

Who you are

You’re a builder, who doesn’t walk away from a challenge. This is a new position and we are looking for a seasoned Global Senior Stock Administrator who has at least 5 years working for late stage private companies and public companies. You’ll also need to have a CEP or equivalent experience. You’ll also have experience with U.S. federal and state taxation relating to equity compensation and general knowledge of global taxation. You’ll also have to have a deep understanding of accounting standards as they relate to equity compensation.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5096878002

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Apr 12, 2021

Senior Software Engineer - Vancouver

Dialpad - Vancouver

Who we are

The team

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

Build the latest and greatest cutting edge communication technology.
Write, test, and deploy code into a fabric of real-time microservices.
Manage your time and drive the roadmap for your technical areas.
Improve our shared engineering standards and processes.
Learn from and teach other great engineers.
Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5180971002

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Apr 12, 2021

Software Engineer - Growth - Vancouver

Dialpad - Vancouver

Who we are

The team

The Product Engineering, Growth team is focused on the User Lifecycle and how core features are discovered by the users that deliver impact. You often ask questions about a stickiness of a product feature and how users find them. Or how Core Product Features are more accessible to the user by focusing on the health of a user lifecycle, leveraging data, and user feedback to ensure optimal adoption and usage.

What you will achieve

In your first 30 days:

Set up your development environment
Get to know and feel comfortable in a highly communicative and collaborative team
Complete engineering onboarding
Learn how the Growth team’s key areas of focus tie into the product. Our focus areas are:

Getting/keeping new users by reducing entry friction and making our value obvious
Minimizing churn by keeping our users happy and supported
Minimizing and mitigating fraudulent or exploitative activities
Implementing and reviewing internal analytics to keep our direction focused on what users want

Add a new analytics event and track it over time in amplitude to measure the impact of a feature
Feel comfortable sharing your input during brainstorms on how we can push our team and the product forward
Give internal team demos at progress milestones during a project

In your first 60 days:

Implement an A/B test, analyze the results, and decide on the winner
Be able to anticipate and mitigate fraud risks by proactively implementing detection metrics
Begin giving estimates on technical resources and requirements necessary to plan and begin projects
Give larger scale internal demos on new features that you have completed and explain how they fit into the bigger picture.
Participate in stability based projects that address team technical debt

By 90 days:

Feel comfortable interfacing with 3rd parties or business partners to facilitate integrations into our flows.
Develop expertise in nuances inherent in specific signup flows such as self service, sales assisted and international.
Be confident enough in your knowledge of our code styles to contribute beyond your own projects through peer code reviews
Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
Continue contributing to fun projects meant to delight users!

Who you are

As an experienced full-stack software engineer, you will own significant user-facing features end-to-end that directly drive Dialpad’s customer growth. In a heavily metric-driven team, you will be able to innovate and iterate exciting new ideas that can be quickly validated. Passionate about cultivating a narrative for onboarding customers that brings to the forefront everything there is to love about our products such as through guided tours and user onboarding flows, your work will guide users through products’ functionality.

You bring a strong background in engineering web apps and are keen to build out the exact right UI experience for customers. You are a champion of developing hypotheses and A/B experimentation to improve the product experience and user adoption. In addition to working with the Growth team, you will also work with cross functional teams to vet out solutions and build more simplified products for modern web browsers.

3+ years’ professional web application-based development experience
Experience with supporting backend for web applications
Strong front-end experience with modern component-based JavaScript frameworks

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend running natively in Electron, numerous integrations with third party services

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/4920487002

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Apr 12, 2021

Cloud Security Engineer - Bangalore

Dialpad - Bangalore

Who we are

The team

What you will achieve

In your first 30 days:

You’ll build an understanding of Dialpad’s cloud product and platform infrastructure including Google Cloud, AWS, and other systems that support our products/integrations.

You’ll become closely engaged in the security controls that are implemented in our cloud infrastructures including access control, logging, configuration management, secure development lifecycles.

You’ll work with our Sr. Security Engineer, Security and Compliance Manager, and Engineering tech leads to understand the risks that need to be addressed in our systems and the project plans associated with the mitigation.

By the end of your first month, you’ll have a thorough understanding of our product systems and be ready to embark on implementing your first projects to enable security controls.

In your first 60 days:

You’ll work on a couple of projects to enable automation of security controls in GCP and AWS. This will include building of the security controls, implementing in test and production environments, and documenting the management of the controls for engineering and security.

You’ll enable and consolidate logging from infrastructure components into a centralized service. From the logging intake you will build alerts associated with anomalies that need to be investigated by the engineering team.

You will gain a more thorough understanding of our security vulnerability detection and remediation pipeline.

By 90 days:

You will complete projects that will help us reach our security compliance objectives.

You’ll be a part of our security team’s on-call rotation to help with alerts, incidents and vulnerability remediation.

You will be a part of strategic initiatives associated with security risk management

You will be regularly investigating our environment to find vulnerabilities and

You’ll be maintaining the security controls to help meet our compliance objectives associated with SOC2, ISO, and Cloud Security Alliance compliance frameworks.

Who you are

A security enthusiast with 2 - 4 years of experience who is excited to dive deep into systems to find gaps and build scalable security solutions to consistently remediate the root cause of those gaps. You have experience in scripting APIs and configuring solutions that can allow for secure controls to be implemented across cloud based infrastructures such as Google Cloud and Amazon Web Services. You are developer focused and build security to be part of the initial solution in a preventive and detective manner, rather than a reactive manner. You love to automate security solutions and are able to work with developers across different product areas to provide a paved path they can follow to build secure code and infrastructure. You are intimately familiar with the security solutions that are provided by the cloud infrastructure providers that can help Dialpad gain visibility and control into our cloud infrastructure environments. (Google Cloud Security Command Center, Stack driver, AWS Cloud Watch, Datadog, etc.)

When you come across areas that you are not familiar with you are able to dive into documentation, learn from team members across different parts of the organization, and find external sources to build solutions that work with Dialpad’s software development life cycle. You have worked with global teams and are familiar with asynchronous working solutions such as Zendesk, JIRA, Github, etc.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5194544002

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Apr 11, 2021

Support Representative, Tier 1 -

Dialpad -

Who we are

The team

As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

What you will achieve

In your first 30 days:

You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
You’ll work closely with our Support Development Team to learn our products and internal processes

In your first 60 days:

You’ll be able to effectively provide phone and live-chat support
Navigate and utilize internal and external resources to provide solutions to our users
Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.

By 90 days:

At this point you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
You will be participating in meetings, focused around meeting our KPIs
Your customer interaction will be QA by our development team to assure quality assurance.
You’ll be expected to review and acknowledge the feedback provided by the Development team
Maintain or exceed our established service levels and KPIs

Who you are

As customer support agent you are responsible for researching technical issues and educating our users on everything Dialpad. You are resourceful in finding solutions that bring our customers promptly resolution. You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application.

Further requirements include the demonstrated ability to speak English fluently. Ability to demonstrate strong phone and verbal communication skills along with active listening. You are a flexible team player who thrives in a dynamic environment. You should be able to manage inbound and outbound calls in a timely manner. Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives. Manage conversations in our call center and support tools. Ability to multitask, set priorities and manages time effectively. De-escalate situations involving dissatisfied customer by being patient and offering assistance and support

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5143299002

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Apr 9, 2021

Software Engineer, Uberconference - Bangalore

Dialpad - Bangalore

Who we are

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining communication capabilities and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

What you will achieve

In your first 30 days:

You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on UberConference product overview, features, setting up the development environment, development process, etc…

You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments

You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process

By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days:

You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features

You’ll work closely with the tech lead and senior developers within the team on the design and approaches

You’ll start providing the estimates, task breakups, and timelines for any activity taken up

You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported

You’ll start giving the work status in the daily stand up meetings and to the product manager

By 90 days:

You’ll start contributing towards OKRs which will have a business impact from the product strategy point.

You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.

You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met

You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...

You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity

You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

Who you are

You love to develop easy-to-use, scalable, robust, high volume interactive client/server applications. You are passionate to work in a team which owns the full product development, operates with autonomy, makes quicker decisions with faster delivery cycles. You aspire to gain expertise in the full-stack development lifecycle.

On the front-end side, you don’t rest with just plain javascript but are ready to play with the latest single page app frameworks like Vue.JS and other advanced JavaScript libraries. You also don’t shy away to crank out excellent HTML, and CSS.

On the back-end side, you are excited to work with Python and go deeper in Google App Engine, Cloud Datastore (NoSQL database), Memcache (distributed cache), Analysis with BigQuery and finally debug with StackDriver. You explore the latest trends in WebRTC and VideoConferencing areas to bring in differentiating capabilities to the product.

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers.

You would love to hear about our policy: with fewer organized meetings, engineers have more time to code. You also love to work in a fast paced environment where you would launch new code weekly with our fast release cycles. You always believe in Improving performance to handle rapid increase in user base and use-cases. You are high on delivery of quality code by writing backend and frontend unit tests. You know how important it is to monitor and service the product and would love to work in Datadog.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5174829002

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Apr 9, 2021

Associate Project Manager - San Francisco

Dialpad - San Francisco

Who we are

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!)

What you will achieve

In your first 30 days:

You’ll work closely with the your manager as well as the rest of the Professional Services team to learn about Dialpad as a company and also the Dialpad product offerings

You’ll start to network with teams you will be working closely with such as Sales, Customer Success, and Support

You’ll work with the enablement team as they walk through your onboarding classes; these classes will be an introduction to the PM role and the Professional Services team

In your first 60 days:

You’ll begin to shadow your team mates calls to get a good understanding of the Dialpad deployment process

You’ll learn the Dialpad deployment methodology and the various tools you will be using to assist our customers during deployment
You’ll incorporate Dialpad’s methodology into your deployment plans within Smartsheet

By 90 days:

With the help of the Professional Services management team you’ll work directly with customers and lead their deployments

You’ll host end-user and admin training sessions for our customers to get them educated on Dialpad products and assist with change management

Who you are

You’re customer centric, you love being organized, and you really enjoy helping onboard new clients. You enjoy having a voice and being a team player. Helping colleagues with tasks outside of your job description is something you kinda get a kick out of. You love learning new products, processes, and taking on challenges. You are new to SaaS project management but you have worked as a Project Manager previously. You are eager to learn about SaaS, Diallpad, and new technologies.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5036132002

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Apr 9, 2021

Software Engineer, Android -

Dialpad -

Dialpad is the most modern business communications company in the industry. Our products range from conference calling, to phone systems to contact center solutions that are all built with the end-user in mind. We allow workers to be productive from anywhere on any device and have moved all the power of an on-premise phone system or contact center to the cloud to be accessed and used by modern workers in today’s Work from Anywhere environment.

Who We Are

With $120 million in funding from ICONIQ Capital, Google Ventures, Andreessen Horowitz, Scale Ventures and other top VC’s Dialpad attracts top engineers from companies like Microsoft and Google, and every member of our team plays an essential role in creating dynamic products that enable workers to be productive from anywhere.

About The Role

As an Android Engineer, you will play a critical part in defining and building a fault-tolerant, scalable, and well-designed applications. We have a sophisticated distributed system with complex failure modes across multiple web and telephony protocols. Join us, and have a huge impact on the quality of Dialpad's growing products and services.

Responsibilities

Architect, build, iterate and manage our set of mobile application
Influence every aspect of the Android development process from API creation, design, and final product
Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users
Own important pieces of the product that has high visibility both internally and externally
Envision new products and features that are inspired, considered, and magical
Find simple, elegant solutions to hard problems

Requirements

Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.
Experience in software development with a strong command of object oriented principles
Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions
Android experience and generalist engineers with backgrounds in related technologies is a plus
Experience shipping products
BS, or MS, in Computer Science or related technical discipline (or equivalent)

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5096861002

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Apr 8, 2021

Software Engineer, Android -

Dialpad -

Who We Are

About The Role

Responsibilities

Architect, build, iterate and manage our set of mobile application
Influence every aspect of the Android development process from API creation, design, and final product
Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users
Own important pieces of the product that has high visibility both internally and externally
Envision new products and features that are inspired, considered, and magical
Find simple, elegant solutions to hard problems

Requirements

Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.
Experience in software development with a strong command of object oriented principles
Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions
Android experience and generalist engineers with backgrounds in related technologies is a plus
Experience shipping products
BS, or MS, in Computer Science or related technical discipline (or equivalent)

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5108569002

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Apr 8, 2021

Software Engineer - Bengaluru

Dialpad - Bengaluru

Who we are

The team

What you will achieve

In your first 30 days:

You will work closely with the team to understand our product portfolio and the technology stack that enables this.

You will engage with technical leaders to understand our roadmap and vision

You will collaborate with the team and code your way through your first couple of starter projects

By the end of your first month, you’ll understand the architecture, technology stack and build a solid foundation to enable you to solve complex challenges

In your first 60 days:

You will build a trustable working relationship with other team members

You will work closely with the senior engineers and leads on design approaches

You will start providing estimates, task breakups for any activity

You will start contributing to fixing issues, tech debt items or features

You will start participating in code reviews for all members of the team

By 90 days:

You will start contributing towards OKR’s that have business impact

You will provide plans for OKR’s and ensure that you are on track for completing the OKR in a timely manner

You will start collaborating with cross functional teams based on the OKR needs

You will ensure the quality of the code / feature through code reviews, unit tests, performance tests etc.

You will start participating in on-call issue resolutions and weekly deployments processes

Who you are

You are person with a solid foundation in computer science, with strong competencies in data structures, algorithms, and software design

You have the ability to quickly learn different technologies and programming languages

You are comfortable in a small, intense and high-growth start-up environment

You have a BE, MS, or PhD in Computer Science or related technical discipline (or equivalent)

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5096871002

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Apr 8, 2021

Software Engineer, Backend - Call Features - Vancouver

Dialpad - Vancouver

Who we are

The team

The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) and Contact Center (call centers, coaching teams, sales centers) and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling, and is critical to Dialpad managing a high volume of concurrent calls.

What you will achieve

In your first 30 days:

Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete engineering onboarding
Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, developing a small feature in Talk or Call Center to grasp the end user application, and Call Features unit tests
Learning

Use the starter projects as springboards to learn how the underlying call works within Call Features and how to trace it through the system
Learn about the telephony platform and how it interacts with the products
Attend weekly Call Feature Q+A sessions: collaborative learning sessions
Begin asking questions and eventually discuss concepts and architecture

In your first 60 days:

Start implementing features
Learn the basic call flow

By 90 days:

Learn more complex call flows - develop expertise in a specific domain
Participate in tooling, monitoring and logging projects that address team technical debt
Contribute thoughts and new ideas on what the focus should be for upcoming stability/tech debt work
Shadow on-call engineer in order to later eventually join the team’s rotation to have on-call responsibility approximately once monthly
Help mentor more engineers!

Who you are

As an experienced backend engineer, you will have the opportunity to be a part of challenging technical problem solving and making varied contributions to Call Features, ranging from building features of a robust live system beginning with unit tests, identifying issues and engaging in investigative debugging, building tooling, and conveying relevant metrics up to dashboards such as Datadog, and Google Stackdriver. You bring inquisitiveness to your work and a background with critical stable systems of scale, are experienced with real-time debugging and outages, and have built backend data models that have high performance requirements and complex business logic and state cycles.

As part of a cross functional team, you will drive technical conversations within and outside the Call Features team, work closely with others including engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs.

Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
Deep experience with cloud deployed solutions
Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform

Benefits

Culture
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5166650002

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Apr 8, 2021

Software Engineer, Billing - Vancouver

Dialpad - Vancouver

Who we are

The team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers.

What you will achieve

In your first two months:

Meet your manager and onboarding buddy who will support you in getting started
Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

You’ll join the close-knit billing engineering team and begin working on impactful and educational billing starter projects. For example: tooling that resellers can use to upgrade an account.
Projects are full stack, but lean more towards backend than frontend.
You’ll receive mentorship and code reviews from your peers on billing, including our experienced team lead who has been with Dialpad since the beginning. Your billing engineering peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

You’ll have a deeper understanding of billing concepts and the billing codebase so you can work on more complex projects.
You’ll work on projects that contribute to the billing team’s longer term quarterly goals.

One year and beyond:

You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.

Build reusable, well defined APIs that are consumed in product code.
Monitor for performance and accuracy of how we bill our customers.
Build automated tools to enable our customers and support teams to perform self-service billing operations.

You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
Mentor new hires to help the team grow.

Who you are

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a well designed, long term solution that saves everyone time in the long run.

Our tech stack

Backend

Google Cloud Platform

AppEngine
Datastore
BigQuery

Elastic Search
Python

Frontend

VueJS (single page application)
Electron

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5148705002

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Apr 8, 2021

IT Operations Helpdesk Administrator - Chicago

Telnyx - Chicago

IT Operations Helpdesk Administrator

The Role

This role requires a blend of traditional IT infrastructure knowledge and experience, and a drive to learn about automation, integration, and full systems awareness. A successful candidate will be a creative thinker and a disciplined engineer. This position will require someone who enjoys working collaboratively with teams and can self-motivate when working independently. This position will involve a lot of hands on with technical systems in office as well as responsibilities with more advanced systems.

In This Role You Will

Support, manage and deploy local infrastructure to the office.
Troubleshoot any issues with our in-office technology (IoT devices, Crestron systems, A/V, Collaboration rooms).
Manage, improve and design office technology solutions such as digital signage and IoT solutions.
Create and update documentation (internal documentation, help articles, cultivating self-service within the company).
Support, manage, and deploy SaaS, and internal solutions for the company.
User ACL and general management through systems such as Active Directory, Okta and other platforms.
Support, manage, and deploy Zero-Touch workstation deployment and remote management.
Support a robust technical desk solution (Linux, Windows and Mac).
Work with vendors on hardware procurement, returns and repairs
Continually improve the hardware and software options within the company
Develop remote friendly solutions.

You May Be A Fit For This Role If You Have

Experience using
Linux
as a primary machine.
Linux Server maintenance.
Windows Server
familiarity.
OSX
desktop support experience.
Experience being a helpdesk agent, technical support or other
technical liaison
.
Personal projects such as: Creating a home network, automation systems, integrating disparate systems together.
Experience automating yourself out of problems.

What We Value

Willingness to learn and step outside your comfort zone.
Scripting experience (Bash, Python or other).
Active Directory management
experience (> 1 year).
SSO platform management
(> 1 year).

Authorization/security protocols:

SAML (2.0)
SCIM
IPA/AD binding, privilege-management.

A/V and Telecom equipment experience.

What It Is Like To Work At Telnyx

Telnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.

We’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.

Communications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications, and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.

We’re Telnyx. We’re the future of communications.

At Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us
.

Source: https://boards.greenhouse.io/telnyx54/jobs/4447920003

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Apr 7, 2021

Process Analyst - Noida

Provana - Noida

Roles and Responsibilities

Good Analytical ability and Time Management skills;
Should possess good English communication skills
Good typing skills with a typing speed of 35 WPM with 97% accuracy
Ability to follow instructions and clearly defined objectives;
Fast learner

Desired Candidate Profile

Perks and Benefits

Key Skills

BPOBackendTyping SpeedBack Office OperationsNon VoiceInternational ProcessOperations

Education-

UG:Any Graduate in Any Specialization

PG:

Doctorate:

Source: http://careers.provana.com/job-listings-process-analyst-provana-india-private-limited-noida-0-to-3-years-070421009785

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Apr 7, 2021

System Admin Team Leader - Nottingham

Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Littlefish is looking for a System Admin Team Leader to provide effective management of the System Admin and EUC team. This team is responsible for the management of end user estates utilising SCCM and/or Intune. Typically, the team carries out patching, feature release upgrades, application packaging and deployment, gold image maintenance and creation, and AV support. Our client estate range from 250 to 5,000 end user devices so the team is responsible for a mix of technologies and types of estate.

As the Team Leader, you will play a critical role of making sure that we develop and support our people, whilst meeting our contractual obligations to our customers and continuously improving our service.

System Admin Team Leader Duties and Responsibilities, but not limited to:

Managing the team’s availability and performance

Resource alignment to ensure that we progress and resolve technical queries and service requests in a timely manner and in line with service level agreements.

Identifying and managing continuous improvement initiatives

Achieving SLA compliance

Management of escalations

Identification of training requirements and opportunities in the team

What we are looking for from you

ITIL Foundation

Experience of team management and development

Experience of customer management

High level knowledge of SCCM and/or Intune and general AV packages
High level knowledge of where scripting can be used in management of an estate

Excellent verbal and written communication

Able to manage time and work to tight deadlines

Knowledge of Windows 10 feature releases

What would make your application stand out?

Automation experience

Good understanding of security principles

Experience of managing Apple devices (especially Macs)

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn

Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

Casual dress policy and breakout facilities with table tennis and gaming

Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

Source: https://www.littlefish.co.uk/jobs/system-admin-team-leader/

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Apr 7, 2021

Support Representative, Tier 1 -

Dialpad -

Who we are

The team

Responsibilities:

Become an expert in our products and service
Deliver amazing service and support to our users by providing fast and accurate responses
Handle user inquiries ranging from simple product questions to more complex technical support issues
Troubleshoot customer issues, escalate bug reports, and work to drive issue resolution
Maintain or exceed our established service levels and productivity standards
Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management

Requirements:

College degree is required (technical degree is preferred)
Minimum of 5 years in customer support (additional work experience in a technical field is preferred)
Strong preference to having worked in the past for a well-known US company in support
Good home computer and internet connectivity a must (will be verified)
Excellent English skills a must (candidates will be turned down if their responses to the ad contain grammatical errors)

Source: https://boards.greenhouse.io/dialpad/jobs/4959682002

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Apr 6, 2021

Software Engineer, Uberconference - Bangalore

Dialpad - Bangalore

Who we are

The team

What you will achieve

In your first 30 days:

You’ll work closely with the Engineering Manager, Mentor and peer team members to get up to speed on UberConference product overview, features, setting up the development environment, development process, etc…

You’ll complete the Product onboarding exam to get all the required access for code submissions and deployments

You’ll start on some of the small improvements and starter project to get comfortable with the code flow and the development process

By end of first month, you’ll be familiar with all the stakeholders you will be working with on a day-to-day basis, and also with the development process end to end

In your first 60 days:

You’ll continue on the starter project and also be involved in some technical debt which will help you go the breadth and depth of some of the product features

You’ll work closely with the tech lead and senior developers within the team on the design and approaches

You’ll start providing the estimates, task breakups, and timelines for any activity taken up

You’ll start contributing in fixing any issues(product defect, regressions, improvement, etc..) which gets reported

You’ll start giving the work status in the daily stand up meetings and to the product manager

By 90 days:

You’ll start contributing towards OKRs which will have a business impact from the product strategy point.

You’ll provide the detailed plan for the committed OKRs and ensure you are going on the right track from implementation and also from timeline perspective.

You’ll start having cross functional collaboration with other product teams based on the OKR you are working to ensure larger objective of the OKR is met

You’ll ensure highest code quality and feature quality is achieved through code reviews, unit tests, performance benchmarks, etc...

You’ll work closely with the UX design team, Product Management team and QA team to ensure the OKR is being delivered as per the defined requirement and scope, and get clarity wherever there is ambiguity

You’ll start helping the team with the on-call issues, and understand the process of Beta and prod deployments to be ready for product on-call rotation

Who you are

You love the fact that product engineering is never about doing things in silo. You thrive in a team with different skill-sets like designers, product managers, and your peer engineers.

As you gain expertise and trust, you know you have to make an impact beyond delivering features. You would love to be part of on-call responsibilities, Production deployments, new ideation, etc...

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5143299002

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Apr 6, 2021

Account Executive -

Dialpad -

Who We Are

At Dialpad, work isn’t a place you go, it's a thing you do. With offices in San Francisco, San Ramon, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney and Bangalore, we truly believe in finding the best talent everywhere. We also embrace the Work from Home movement and are just as happy hiring great talent from anywhere if they choose to work from home rather than in an office.

About The Role

We're seeking an Account Executive who can leverage their selling skills to uncover and develop new opportunities and expand our customer base in the West region. The ideal candidate for this individual contributor role will thrive in a fast-paced, start-up environment while managing the entire sales process from prospecting to close.

Demonstrated success in exceeding sales objectives, knowing how to navigate complex deals with multiple decision makers and having a love for the thrill of the hunt is a recipe for success in this role!

Responsibilities

Lead customers through a sales cycle from initial inbound/outbound opportunity to close
Drive prospecting activities to uncover new opportunities and grow pipeline
Uncover unmet customer needs and incorporate customer feedback to drive better overall product experience
Increase effectiveness of tools and communication channels by recognizing opportunities for innovation and proactively implementing new systems and processes
Work with cross-functional counterparts to improve the product's vision and drive growth initiatives

Requirements

3 + years of inside technical sales experience
Strong ability to build own sales pipeline - you love managing a full sales cycle - prospect to close, you do it all
Strong written and verbal communication skills, possessing the ability to maintain control of communication length and direction and articulate under pressure
Brings a strong work ethic; takes the initiative and think creatively to get the job done
Excellent analytical and problem-solving skills
BA/BS degree or equivalent practical experience

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/4957825002

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Apr 5, 2021

Channel Management and Business Strategy -

Dialpad -

Who We Are

About The Role

Our Regional Channel Sales Manager will be responsible for recruiting, onboarding, and managing resellers, VARs, and Master Agent consultants focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

Responsibilities

Drive indirect sales revenue by recruiting, on-boarding, and managing resellers, VARs and Master Agent partners.
Partner with Sales to drive lead volume and close deals through partners in their territories
Work with Partners to drive joint marketing initiatives through events and other field campaigns to grow joint pipeline
Deliver compelling capabilities demonstrations of the Dialpad platform and address high-level technical questions, serving as a subject matter expert around how UCaaS platforms fit within overall business communications
Generate, build, and maintain relationships with channel partners to gain visibility and mindshare to create revenue-generating opportunities
Pursue, contact, qualify, negotiate, and close potential partners
Facilitate the relationships and identify responsibilities between the channel partners and Dialpad sales representatives to maintain the momentum of sales activities and goals
Create and implement sales incentive programs

Requirements

3-5+ years Channel Account Management/Territory Sales experience on-boarding channel partners for a software company in the enterprise software space
UCaaS and/or CCaaS channel experience in Japan is preferred
Recent experience working for an emerging tech company
In-depth knowledge and experience with recruiting Direct Reseller partners, value-added resellers and Master/Sub Agencies
Has met/exceeded own direct sales goals
Must show a proven methodology to prospect and build pipeline
Proven track record of sustained over performance against sales quota and pipeline goals
Fluent in Japanese and Business level in English

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

San Francisco lt; gt; San Ramon lt; gt; Austin lt; gt; Raleigh lt; gt; Vancouver lt; gt; Kitchener lt; gt; Tokyo lt; gt; New York lt; gt; Bangalore lt; gt; Sydney. From coast to coast, our offices are nestled in active and growing downtown areas

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5130072002

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Apr 5, 2021

Partner Marketing Manager -

Dialpad -

Who we are

The team

The Partner Marketing Team is responsible for supporting go-to-market efforts to and through partner relationships. They help shape strategy, recruit new partners, build a world class partner ecosystem, and manage the entire lifecycle of partner relationships. Partner Marketing Managers are aligned to our external partners (technology partners, strategic alliances, channel partners, integration partners), internal partners (channel marketing, business development, channel sales), and act as a hub for all marketing activity.

What you will achieve

In your first 30 days:

You’ll work closely with the Director of Strategic Alliances, PMM, and Partner Marketing Manager to get up to speed on partnership launch roadmap and existing co-marketing/co-selling plans and activities
You’ll work with PMM, customer marketing, demand gen, and enablement to understand the marketing campaigns and content to leverage into co-selling opportunities
You’ll understand our existing partner ecosystem and be able to identify key areas of growth/focus with our internal stakeholders and external partners
By the end of your first month, you’ll understand our partner roadmap, existing partner ecosystem, and existing campaign activities. You’ll be able to lead the conversation with our external partner marketing counterparts and project manage launch deliverables with other marketing stakeholders.

In your first 60 days:

You’ll take ownership of the partner launch roadmap and own the project management and execution of marketing deliverables of launches.
You’ll coordinate the planning and execution of supported demand-creation activities and build supporting processes, both partner-led and Dialpad-led
You’ll develop strong relationships with key partner managers amp; key stakeholders
You’ll work with internal and external teams on scope of work, project timeline, and resourcing needed for effective execution of partner marketing deliverables

By 90 days:

You’ll be our go-to expert for all tech partner marketing initiatives and people data related questions, providing support to our broader People initiatives and projects
You’ll manage app marketplace growth and recruitment of new users and partners
You’ll set data driven goals and metrics and measure and report on effectiveness of partner marketing programs and activities
You’ll support Dialpad’s products, services and ongoing messaging/branding to establish value through the tech partner’s own enablement events and marketing activities

Who you are

3-5+ years of related partner marketing/demand gen experience, preferably with ISV or Tech partners
Experience working in early stage programs where processes are loosely defined and constantly being improved
Familiarity and experience with B2B omni-channel/demand gen marketing tactics (E.g. social, digital advertising, website, email marketing, content marketing, PR, and events)
Experience working with Salesforce
Team oriented, creative, adaptable, driven, and attention to detail
Data-driven decision maker with experience analyzing and reporting on program results
Experience working in high-growth, B2B start-up environments
Comfortable working with remote teams located in multiple regions across the globe
Excellent written and oral communications
Stellar project management skills
Experience working in telephony/collaboration space is a plus

Benefits:

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5140728002

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Apr 5, 2021

Product Localization Manager -

Dialpad -

Who we are

The team

With eyes set on our master vision, our Product team provides Dialpad and the communications industry with a clear direction. As a member of the Product organization, you will shape and design the products and features that will define the future of work and business communication using your innate curiosity and a strong sense of strategy.

We are seeking a knowledgeable, experienced Localization Project Manager to help lead us through the next phases of this mission. You will work with our Japanese team to lead new project globalization initiatives and grow our product while sitting in San Francisco. You should be familiar with software project management methods and have experience putting them into practice as a Localization Project Manager. You’re creative, goal-driven and hands-on, and you like working with a smart, talented, generally awesome team.

Responsibilities:

Deliver and manage new products to market and provide ongoing support even after launch.
Implement the localization of product and website (for some cases)
Create project plan, lead project team in the monitoring of costs, schedule, and performance of component projects, while working to ensure overall success of the program
Identify project and technical issues and actively develop and track solutions.
Work with multiple teams internally, especially with the product and engineering teams.
Understand the culture and product development philosophy from HQ to come up with the best approach by following the local requirements or the regulations.

Requirements:

Must speak and write fluent business Japanese and English.
3+ years experience of a successful track record of bringing new products to market.
Excellent organizational and analytical skills, with the ability to evolve product strategy based on research, data and industry trends.
General technical understanding of software localization
Familiarity and passion for internationalization, globalization, and localization
Ability to communicate and influence at all levels within the organization.
Nimble and flexible with regards to changing priorities amp; business needs.
BS/BA in Engineering or similar field is a plus.
Experience with VoIP mobile products is also a huge plus.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

Flexible Work Accommodations

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5143238002

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Apr 5, 2021

Sales Project Manager -

Dialpad -

Who We Are

Responsibilities

Coordinate internal resources and third parties/vendors for the flawless execution of a Dialpad deployment.
Ensure that all projects are delivered on-time, within scope.
Develop a detailed project plan to monitor and track progress
Manage changes to the deployment scope and deployment schedule.
Report and escalate to management as needed
Manage the relationship with the client and all stakeholders
Create and maintain comprehensive project documentation
Meet with customers to verify and track all requirements of each project.
Host training sessions for the end-users.
Develop comprehensive project plans to be shared with clients as well as other staff members
Use and continually develop leadership skills
Perform other related duties as assigned
Work in Smartsheet to develop and track project plans.

Requirements

Proven working experience in project management (3 + Years)
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multitasking skills
Working knowledge of Smartsheet is preferred.
Project Management Professional (PMP) certification is a plus
Bachelor’s Degree in an appropriate field of study or equivalent work experience

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5169313002

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Apr 5, 2021

Software Engineer, Android -

Dialpad -

Who We Are

About The Role

Responsibilities

Architect, build, iterate and manage our set of mobile application
Influence every aspect of the Android development process from API creation, design, and final product
Partner closely with our design team to produce an application that flows seamlessly and works intuitively with our users
Own important pieces of the product that has high visibility both internally and externally
Envision new products and features that are inspired, considered, and magical
Find simple, elegant solutions to hard problems

Requirements

Strong foundation in the fundamentals of computer science, with familiarity in data structures, algorithms and software design optimized for embedded systems.
Experience in software development with a strong command of object oriented principles
Outstanding engineering talent proven by great results, interesting hobby projects, open source contributions
Android experience and generalist engineers with backgrounds in related technologies is a plus
Experience shipping products
BS, or MS, in Computer Science or related technical discipline (or equivalent)

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5166650002

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Apr 5, 2021

Software Engineer, iOS -

Dialpad -

Who We Are

Responsibilities

Develop high-quality native iOS applications with beautiful custom UI.
Work closely with product managers, designers, and engineers to transform requirements and UI mockups to product features.
Contribute to all stages of the development process from defining requirements and UI to deploying the mobile applications.
Add features, fix bugs, and general maintenance of our iOS apps.
Find simple, elegant solutions to hard problems.

Requirements

Extensive hands-on, object-oriented development experience with 1+ years developing mobile applications.
Experience with Swift, various iOS frameworks, and modern iOS APIs.
Ability to write clean, maintainable code and pay attention to details and the quality of the code.
Strong verbal and written communication skills with the ability to collaborate with remote teams.
Startup mentality: self-starter, proactive, flexible.

Bonus Points

Intuitive understanding of good user experience.

About Us

There is no idea too crazy and no task too small — we work together to make things we’re proud of.

Compensation amp; Equity

Teamwork makes the dream work. We recognize that our dedicated team members are what make us successful. That’s why we offer competitive salaries in addition to stock options.

Healthcare

An apple a day keeps the doctor away - and it doesn’t hurt that we offer 100% paid medical, dental, and vision plans for all employees.

Reimbursements

We offer a monthly stipend to help cover your cell phone, home internet, and even gym membership costs.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Office Meals

Bon Appetit! Enjoy catered lunches, free snacks amp; drinks (both healthy and unhealthy - no judgment!)

Location, Location, Location

Dialpad is an equal opportunity employer; we believe in creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5096878002

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Apr 5, 2021

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