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Controller -

Velocity -

Velocity is seeking a dynamic leader that can lead an accounting team and refine its policies, procedures and structure.
As the Controller reporting to the CFO, you will

need to ensure control compliance and accuracy of the financials, provide timely reporting, and act as a true business partner to other senior managers and key stakeholders. This role's duties will require leading with integrity and reliability and having the ability to manage the accounting team with a sense of urgency, practicality, and accountability. Successful

applicants will be able to multitask, manage multiple priorities and thrive in a dynamic and fast-growing company.

This role can be performed remotely with minimal travel. Hiring preference given to applicants in Toledo, Ohio, Detroit, Michigan, Charlotte, North Carolina or Kansas City, Kansas.

Principal Duties and Responsibilities:

Function as the organization’s fiscal controller
Prepare and submit financial reports as required by law, necessary in the ordinary operations of the business or as requested by CFO, President, CEO
Provide support to the FP&A team as necessary to develop budgets, update monthly forecasts, and provide explanations as to the detailed transactions in the financials
Perform related duties as required to assist the CFO in meeting the goals and objectives.
Monitor current inventories of all company equipment, materials and supplies.
Develop and maintain a working knowledge of applicable tax laws.
Maintain a documented system of accounting policies and procedures.
Oversee the operations of the accounting department, including the design of an organizational structure adequate for achieving the department’s goals and objectives.
Ensure that accounts payable are accurate and paid in a timely manner.
Ensure that required debt and related bank payments are made on a timely basis
Maintain an orderly accounting filing system
Maintain the chart of accounts
Maintain a system of controls over accounting transactions
Recommend benchmarks against which to measure the performance of company operations
Ensure company-wide adherence to corporate and accounting policies and procedures
Oversee post-closing integration of acquisitions
Provide cost and revenue reports as requested
Coordinate the provision of information to external auditors for the annual audit
Monitor debt levels and compliance with debt covenants
Comply with local, state and federal government reporting requirements and tax filings
Management of accounting personnel
Oversee fixed assets and related amortization/depreciation schedules

Minimum requirements:

Bachelor’s degree in accounting, finance, or business administration
10+ years in public accounting or corporate level accounting experience
5+ years of accounting management experience for a large company or division of a large corporation
5+ years of experience leading accounting teams; particularly accounts payable/receivable and inventory control

Preferred requirements:

Certified Public Accountant (CPA)
Experience directly engaging with senior management to develop and implement strategies
Experience in a high-growth company undergoing transformation and change
3+ years experience with Netsuite (or similar ERP system)

Source: https://recruitingbypaycor.com/career/JobIntroduction.action?clientId=8a7883d066c7d86d0166cb232b2825ff&id=8a7885ac79d76b1a0179e71109a73174&source=&lang=en

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Jun 9, 2021

Sales Development Representative - Austin

Dialpad - Austin

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

You will contribute to our global Sales team by acquiring new customers, uncovering market opportunities, and getting the market talking about Dialpad! The global Sales team is made up of Sales Development, Channel, Enablement, SMB, MidMarket, and Enterprise teams—all teeming with unbridled passion and grit. Our reps help businesses solve complex, communications problems felt by everyone around the world.

What you will achieve

In your first 30 days:

You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program
You will learn how to navigate through award-winning sales tools such as; SFDC, Zoominfo, Outreach, Sales Navigator and Dialpad
You will begin core SDR functions; prospecting, lead qualification, appointment setting, warm handoffs, Salesforce hygiene, and pipeline management.
You will work closely with your manager, shadow your peers, and partner with your Account Executive to develop prospecting strategies and vertical campaigns unique to your territory
At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role

In your first 60 days:

During your second month, you will be laser-focused on industry research and identify target accounts and contacts in your territory
Build prospecting lists for target accounts and key decision-makers and then reach out to them using all communication channels (cold call, email, chat, and social media)
You will comprehend and maintain in-depth knowledge of Dialpad products and have a great pitch
Adhere to team KPI metrics and prospecting standards
You will have an advanced understanding of tools, activities and best practices to be successful in the SDR role

By 90 days:

In month three you will be confident in your craft and ready to fully immerse yourself in your day job
You will continue efforts to improve messaging, processes, and daily activities
You will be an accomplished lead qualifier and an expert with tools and processes
You will be ready to independently operate at full speed

Who you are

You are a hunter by nature and thrive in a fast-paced work environment. You have exceptional organization, time management skills and are methodical in your decision-making. Lead sources and prospecting strategies can change rapidly so you must be relentless with documentation and have a keen eye for details. You support and encourage a diverse work environment. These are exciting times for Dialpad and results matter, if you are highly motivated and love to win, this is a great opportunity for you to launch a successful career in sales!

Skills you will bring:

1+ year experience working in a professional environment, preferably in an outbound capacity
Efficient, organized, and detail-oriented
Highly motivated and committed to achieving success
Humility, integrity, and coachability are a must, we take great pride in our work culture and people are our priority

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees.

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5302407002

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Jun 9, 2021

Problem Management Lead - Nottingham

Littlefish - Nottingham

Line management, mentoring and leadership of the Problem Management team

Ownership of the problem management processes and to drive their overall efficiency and effectiveness

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of problem management and making recommendations for improvement

Developing and maintaining the problem management processes where owned by Littlefish or providing input to client side process owners if applicable

Ensuring that all IT teams follow the problem management processes for every problem record

Acting as an escalation point for both the client and Littlefish Problem Managers

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

Input into Continuous Service Improvement, Incident Management, Major Incident Management, Request Management, Change Management and Knowledge Management

Acting as a deputy for the Head of Service Management

Creation and maintenance of work instructions, knowledgebase articles and other operational documentation

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Source: https://www.littlefish.co.uk/jobs/problem-management-lead/

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Jun 9, 2021

Manager, Sales Development - Austin

Dialpad - Austin

Who we are

The team

What you will achieve

In your first 30 days:

You will be welcomed with a first in class onboarding experience that includes equipment set up, a sweet swag package, and a top-notch training program
You’ll meet your team of SDRs and hold your first 1:1s and team meetings
You’ll meet with the Director of Sales Development weekly to review standard operating procedures and become more familiar with our prospecting strategy
You’ll become an expert in our key sales systems: Salesforce, LinkedIn Sales Navigator, ZoomInfo, and Dialpad.
By the end of your first month, you’ll be stepping into full-time management of your team, and leaning on your fellow managers for any questions

In your first 60 days:

You’ll begin coaching and analyzing your team’s skills, finding where there are gaps and how you can uplevel our ability to source new pipeline
You’ll run a weekly team meeting and 1:1s with your SDRs, a biweekly team coaching session, and attend weekly leadership meetings
You’ll have met with each of your SDRs specifically to talk about the career path
You have a deep understanding of sales tools, processes, and all reporting dashboards

By 90 days:

You’ll have done a self-assessment of your strength and weaknesses and sat down with the Director to develop an L amp;D plan for yourself, including how to utilize your stipend for continued learning
You’ve found your groove with your team, every week feels like a well-oiled machine
You’re now involved with the interview process for SDRs and help make hiring decisions for all teams within the org
You spend your days empowering your reps and collaborating with sales leadership to identify gaps amp; areas of improvement

Who you are

The people come first for you, and you’re intentional about building an inclusive culture for SDRs past, present, and future. The number one most important thing about your day to day is being there for your reps, and helping them find the path they’ll be most successful in. When presented with a problem, you automatically flip into a solution mindset and teach your reps to do the same. Creativity and innovation are valued, and the thing that makes you and your team members unique is uplifted and nurtured. You’ve never backed down from a challenge, and have a proven track record of perseverance in everything you do. Decisions are made with data in mind, but you never let over analysis get in the way of action and finding a path through the obstacle.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5293128002

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Jun 8, 2021

SDR/BDR (Sales Development Representative) -

Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Centrical is looking for a passionate Sales Development Representative to help us grow our Enterprise Sales leads across the country!

Responsibilities:

Prospecting for new clients/ lead generation
Contact customers via email and telephone to promote GamEffective and its solution
Follow up and qualify contacts from web registrations, promotions, events and other marketing and sales activities
Prepare and present results from campaigns, webinars and Trade shows
Record of all lead activities in SF according to GamEffective requirements
Conduct Market research, provide feedback and share the knowledge

Responsibilities

Manage a team of BDR/SDRs in our NYC office and Remotely
Provide day to day coaching & professional development, including regular 1:1 meeting, weekly shadow sessions, and routine co-selling
Understand the nuances between verticals within our ideal customer profile segments
Continue to grow the team through recruiting, onboarding, and training new BDR/SDRs
Drive strategic initiatives across BDR/SDR to increase quality opportunities
Optimize the BDR/SDR program across all our KPIs (key performance indicators) and deliver ROI
Track and communicate weekly goals to team to drive consistent performance week over week
Refine the sales pitch and process to achieve optimum results
Establish metrics and help the team improve by understanding their performance
Manage inbound lead flow and track efficiency of sales and marketing programs
Help create a fun, high energy environment where people love coming to work
Become an integral part of Sales Leadership at Centrical

Requirements:

Minimum 1 year of sales development experience (selling over the phone, cold calling)
B2B sales experience
Proven over achievement record with an aggressive hunter mentality
Excellent phone & email communication skills
Methodological and organized
Willingness to work in non-standard hours to support multiple time zones
Salesforce.com expertise- a plus
Native English Speaker

Centrical is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Source: https://centrical.com/job/sdr/

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Jun 7, 2021

Associate QA Engineer (Contractor) -

Dialpad -

Who we are

The Team

Great products are identified by their superior quality and for this reason, great organizations have a very engaged QA team. Our Customers rely on us for their most critical communications; their sales calls, their support lines, their all-hands team meetings. They trust us to be worldwide, responsive, scalable and always available. And our QA team plays a very key role in maintaining that trust while we ship big and often.

This is a great opportunity to work closely with a dynamic team of QA Engineers and contribute to establishing a Test Center of Excellence at Dialpad, whose goal is to provide QA know-how and the Test frameworks for the organization, and manage test environments, test data, and test environment virtualization.

What you will achieve

In your first 30 days:

Work with your team to build an understanding of the product portfolio, the business workflows in the product and the release cadence
Work closely with your lead to understand the vision, challenges, and opportunities ahead.
You will own, participate and contribute towards a part of the functional and system regression test activities
You will build an understanding of existing internal automation tools and frameworks.
By the end of your first month, you’ll understand the team structure, the stakeholders and the product architecture.

In your first 60 days:

You will start developing a deeper understanding of Product Features and terminology.
At a broader level You will understand the goals and challenges of the QA team
You will work closely with the senior QA engineers and leads on the Product side
You will own specialized areas in Regression Testing and will be equipped to provide solutions to enhance the regression / functional testing activities.
By the end of your first 60 days, you will have gained the familiarity of working with the of business workflow and are able to independently contribute to the test aspects of newly introduced features

By 90 days:

You will contribute towards the functional test execution activities with newer work flows
You will be in the process of owning up the Test responsibilities in the designated areas of specialization
You would be comfortable participating in the Functional Test Execution run cadence
You will start delivering results towards current and future OKRs

Who you are

You are an Engineering Graduate in Computer Science and Engineering or Electronics and communications, with strong academic record and credentials , You are someone who has a deep passion for technical testing with strong academic fundamentals. You are excited to contribute to increasing release confidence with comprehensive testing and highly effective communication. You are confident in your ability to share your knowledge with others and are very comfortable working across geographies.

Source: https://boards.greenhouse.io/dialpad/jobs/5287289002

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Jun 7, 2021

Corporate Recruiter (12 Months Contract) -

Dialpad -

Who we are

The team

We believe that our People team is an invaluable resource to the overall health of our organization. You will join a passionate group that cares deeply about our employees—working hard to help guide our unique culture and create a truly enjoyable place to work.

About the Role

We are looking for a passionate, driven Corporate Recruiter (12 Months Contract) to join Dialpad. As a savvy recruiter who is accustomed to filling high volume and business impactful roles. You will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

Who we are

The team

About The Role

As a contract Recruiter, you’ll help build our organization by managing and supporting full-cycle recruiting for all non-engineering departments including, but not limited to, Sales, Marketing, Business Operations, Legal, Finance, and more.

You'll be charged with finding unique candidates who bring an entrepreneurial spirit, a sense of scrappiness, and a diversity of thought to all that they do. You are driven, eager, and able to use your creative skills to develop lasting relationships with both candidates and hiring managers.

You're also comfortable with numbers and can draw insights from analytics to make our hiring process smarter, friendlier and more efficient.

Who you are

A passionate recruiter who believes that candidate and hiring manager experience is paramount in the recruiting process. You are not looking to fill open positions just to check a box, but looking to hire individuals who embody Dialpad values.

You build partnerships with your hiring managers, teammates, and candidates that are anchored in trust and communication. You create lasting relationships as a recruiter and ambassador of Dialpad. You understand urgency and manage expectations appropriately with your hiring teams and candidates. Above all, you are thrilled at the opportunity to build strong teams at Dialpad and bring top talent into the organization.

Responsibilities

Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations
A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey
Solve problems and produce solutions using data

3-Months Accomplishments

Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
Leverage internal and external data to craft and steer recruitment decisions and strategies

6-Months+ Accomplishments

Work closely with hiring teams to create an exceptional candidate interview process and experience
Build balanced and inclusive teams

Desired Skills

Expert in creative and research-based sourcing tactics
4+ years recruiting experience, in the areas of business, marketing and/or corporate functions, preferably in a high-growth start-up environment
Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
A strategic mindset to identify, evaluate and support candidates through the recruiting process.
Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
Experience closing candidates and negotiating complex compensation packages
Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5277528002

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Jun 7, 2021

Software Engineer, Contact Center -

Dialpad -

Who we are

The team

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The Product Engineering, Contact Center team builds features of our cloud native contact center to give our SMB and enterprise customers the best and easiest experience for their customers. This full stack development team builds workflow features that enable contact center managers to configure functions in a way that is just right for their team, and provides key functionalities ranging from call dispositions, scorecards, coaching, task assignment, CSAT, screen capture, and more. The Contact Center team also works closely with other Product Engineering teams such as Analytics, Integrations, Billing, Call Features, and Voice Intelligence to ensure great end-to-end user experience.

What you will achieve

In your first 30 days:

Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete the engineering onboarding program, including training videos and documentation
Begin to get ramped up through hands-on starter projects such as building tooling, bugfixing, and developing a small feature in Talk, Contact Center, or Platform as part of gaining exposure to the work and members of other teams
Learning

Paired with a mentor to learn and ask questions
Participate in standups to get to know your team and what they are working on

In your first 60 days:

Start implementing medium Contact Center features
Receive mentorship and code reviews from your peers who love to work together, talk through projects, and help each other overcome roadblocks.

By 90 days:

Develop a deeper understanding of Contact Center concepts and the codebase
Build features and gain more exposure to increasingly complex projects
Work across team boundaries to actively to our shared component library used by all product engineers
Contribute input on what the focus should be for upcoming stability/tech debt work
Help mentor more engineers!

Who you are

As an experienced full stack engineer, you will own significant user-facing features that directly drive the experience of Dialpad’s contact centre manager and agent users. Whether you bring a background of frontend, backend, or other engineering experience, you are a champion for customer experience and are driven to build features that are easy to use, maintain, and make our customers’ lives easier.

As part of the Contact Center team, you will have the opportunity to innovate with engineers, designers, and product managers on new features that continue to set us apart from legacy on-prem contact centers. You are also glad to provide input to make the development process better for the team and entire engineering organization.

What we’re looking for

Demonstrated professional web application development experience: designing, building, launching, and maintaining
Experience with frontend and/or backend development using languages such as with JavaScript, Node.js, Python, Java, C#, Ruby, etc.
Experience working cross-functionally with partners from product and design
Mindset of continuous learning, eager to solve problems and adapt in a dynamic space

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js/vuex frontend

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates.

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5137789002

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Jun 7, 2021

Technical Recruiter, Engineering (12 Months Contract) -

Dialpad -

Who we are

The team

About the Role

We are looking for a passionate, driven Technical Recruiter, Engineering (12 Months Contract) to join Dialpad. As a tech-savvy recruiter who is accustomed to filling hard-to-fill and niche roles (think Product Engineering, Telephony Engineering, Mobile, and AI), you will be charged with finding unique candidates using creative sourcing strategies, developing and fostering strong partnerships with hiring managers, and empowering our organization to hire the best talent.

Responsibilities

Innovate on ways to build a talent pipeline, identify creative sourcing techniques and recruit in a variety of venues to build balanced and inclusive teams
Manage full-cycle recruiting process ensuring a seamless, uniform and incredibly positive candidate experience
Become a strong talent advisor by developing deep relationships with candidates, hiring managers and teams, in partnering with them to advocate for their needs through bold and empathic recommendations
A champion for candidate and hiring manager experience focused on a high touch, warm, engaging, and meaningful connections during the recruitment journey
Solve problems and produce solutions using data

3-Months Accomplishments

Align to our full-cycle recruitment strategy to source, recruit and close multiple requisitions
Foster relationships with Stakeholders and develop Talent Advisor partnerships to hit company hiring goals
Leverage internal and external data to craft and steer recruitment decisions and strategies

6-Months+ Accomplishments

Work closely with hiring teams to create an exceptional candidate interview process and experience
Build balanced and inclusive teams

Desired Skills

Expert in creative and research-based sourcing tactics
4+ years recruiting experience, in the areas of technology and software, preferably in a high-growth start-up environment
Operate with an incredible sense of urgency and taking initiative while not compromising on attention to detail
A strategic mindset to identify, evaluate and support candidates through the recruiting process.
Ability to be resourceful with minimal to no guidance, embrace ambiguity and adapt quickly to changes and the evolving needs of the business environment while demonstrating a strong work ethic, integrity, and personal accountability
Experience closing candidates and negotiating complex compensation packages
Experience partnering and influencing senior hiring managers and executives throughout the recruiting cycle
Excellent verbal and written communication skills with an emphasis on tact and diplomacy
A champion for building balanced, diverse, equitable and inclusive recruitment processes and teams

Tools and Platforms: G-Suite, Greenhouse, Linkedin, Gem, HackerRank

Benefits

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/4959682002

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Jun 7, 2021

Backend Developer - Raanana

Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Requirements:

Server side developer with 3+ Years of experience
Excellent C# .NET work experience, ASP .NET
Experience working with SQL Server- must
Experience with Web API - must
AWS stack work experience – clear advantage

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Jun 7, 2021

Full Stack Developer - Raanana

Centrical - Raanana

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

Must:

Full Stack Web Developer with 3+ Years’ Experience in Web UI, Proven work experience with HTML, CSS.
Excellent C# .NET ASP MVC, .Net Core work experience.
Knowledge of JavaScript and modern frameworks such as Angular 9, React.JS
Solid understanding and work experience with relational databases as MSSQL Database, Stored Procedures, Entity Framework, LINQ, Dapper
Experience with RESTful API/services

Bonus Points:

Working with Amazon AWS Cloud
Mobile Development Experience iOS/ Android Cordova
Experience with NoSQL database (Redis, Mongo, Dynamo)

Source: https://centrical.com/job/fullstack-developer/

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Jun 7, 2021

Senior Software Engineer - Vancouver

Dialpad - Vancouver

Who we are

The team

About The Role

Real-time communications is a particularly challenging space. We are looking for talented engineers who build elegant, scalable software platforms. We’re less concerned with GPA, years in industry, or particular technologies and more interested in passion, potential, and perseverance.

At Dialpad, you will solve complex business problems, set technical strategy and deliver solutions with lots of autonomy and opportunity for leadership. You will participate in design meetings, mentor more junior engineers, and be a core part of setting up the company for the next 10 years of growth.

Responsibilities

Build the latest and greatest cutting edge communication technology.
Write, test, and deploy code into a fabric of real-time microservices.
Manage your time and drive the roadmap for your technical areas.
Improve our shared engineering standards and processes.
Learn from and teach other great engineers.
Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5236543002

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Jun 7, 2021

Senior Software Engineer - Developer Platform (Frontend) - Vancouver

Dialpad - Vancouver

Who we are

The team

The developer platform team builds frameworks that external developers to use to build integrations and plug-ins into Dialpad. The developer platform is key for scaling out Dialpad’s integrations offerings, and has seen rapid adoption from third party developers since its inception. Engineers on this team build frontend plug-in frameworks, client libraries, and backend public APIs and event frameworks. We work closely with a technical product manager who connects with developers to identify their workflows and needs.

What you will achieve

In your first two months:

Meet your manager and onboarding buddy who will support you in getting started
Set up your development environment
Get to know a highly communicative and collaborative engineering team
Complete the engineering onboarding program (including training videos and documentation)
Work on starter projects to get comfortable working with the Dialpad codebase. Starter projects are done across all teams, and will help ramp you up on all aspects including: frontend, backend, and architecture.

In your first six months:

You’ll work on impactful and educational starter projects within the developer platform team. For example: exposing a JS API that allows plug-ins to change a user’s presence status.
You’ll receive mentorship and code reviews from your peers in the developer platform team. Your peers love to work together, talk through projects, and help each other overcome roadblocks.

After six months:

You’ll have a deeper understanding of the developer platform codebase and will be able to work on more complex projects.
You’ll build platform features based on the team’s quarterly goals. We use usage data and communicate directly with developers to identify what we need to build to support their workflows.
You’ll own the features that you build throughout the development cycle: from design, implementation, testing, to monitoring in production.

One year and beyond:

The developer platform team is a very engineering driven team, and as a developer you’ll be able to look at our product from the user’s perspective and propose enhancements.
You’ll learn how to do code reviews so you can share your knowledge with peers in the future.
Mentor new hires to help the team grow.

Who you are

You’re an experienced engineer who would be excited to build and enhance the front-end aspects of our developer platform. You would love to build a generic, re-usable, and robust platform that developers can use to plug in to Dialpad.

Our tech stack

Frontend

VueJS (single page application)
Electron

Backend

Google Cloud Platform

AppEngine
Datastore
BigQuery

Elastic Search
Python

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5180971002

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Jun 7, 2021

Sales Director, Mexico -

Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

The Enterprise Sales Director will develop, drive and lead new business opportunities for the Centrical Platform solution. The Enterprise Sales Director will support prospective accounts and will also have responsibilities for collaborating with Customer Success, Marketing and Inside Sales team members to drive revenue growth from new and existing clients. Successful candidates will bring a strong track record of managing complex sales cycles, coordination across key stakeholders and delivering solutions sales results.

Responsibilities:

Interfaces with client at all levels within existing and prospective accounts. Consults with customers to fully understand and align their needs with the Centrical solution
Identifies and leads the pursuit of the targeted new business and contract expansion opportunities within target accounts. Leverages a client-diagnostic sales strategy and consultative approach to uncover client specific opportunities
Identifies and manages resources to develop proposals that position the full range of Centrical’s capabilities & solutions to customers
Collaborates with Centrical’s executive team and subject matter experts to jointly present proposals
Monitors onboarding, client performance and customer satisfaction

Requirements

10 years of relevant experience within a Relationship/Solution selling sales motion
Fluent in English AND Spanish
BA/BS or higher degree preferred, with more than seven (7) years of selling experience
Experience in employee experience and optimization technology (WFM, WFO, SPM), knowledge of contact centers and mobile workforce solutions is also key to success
Strong consultative selling focus, with a track record of developing opportunities and closing business
Strong business, communication and presentation skills both in person and virtually
Organized with the ability to manage & track multiple priorities. Project / customer relationship management a strength
Ability to collaborate effectively with others across the organization to accomplish team goals
Track record in working with talented sales personnel and mentoring less experienced members of sales team on selling, account management and negotiations skills
Drive to deliver value to clients and to help shape and build a fast-paced, growing organization
Willingness and flexibility to work in an international start-up environment

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Jun 4, 2021

Senior Software Engineer - Vancouver

Dialpad - Vancouver

Who we are

The team

About The Role

Responsibilities

Build the latest and greatest cutting edge communication technology.
Write, test, and deploy code into a fabric of real-time microservices.
Manage your time and drive the roadmap for your technical areas.
Improve our shared engineering standards and processes.
Learn from and teach other great engineers.
Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5187293002

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Jun 4, 2021

Human Resources Manager - Montreal

babyTEL - Montreal

Who are we:

Cloudli Communications is a leading provider of next generation voice, messaging, and data communications solutions. Cloudli's mobile-first unified communications (UCaaS), VoIP connectivity, and digital fax solutions are trusted by over 7,000 customers, including some of the largest healthcare, financial and government organizations in North America. Cloudli is owned by CPS Capital, a Toronto-based private equity firm.

Who we’re looking for:

We’re looking for a dynamic, autonomous and experienced HR Manager to help us grow our team to keep up with our expanding business. You will work with each of our department heads to ensure that we can fill their open roles in a timely and efficient manner. As the first person in our HR team, this is your opportunity to get in early and help us develop our hiring methodology as well as provide your insights into what tools and software we use for the staff management and hiring process.

If you’re passionate about engaging awesome new talent, and want to be involved in the growth of an exciting communications company then this is the position for you.

Your responsibilities include:

Develop and implement a strategy to source and acquire new talent
Support department managers with full cycle recruitment
Provide advice on and manage on a day-to-day basis various human resources matters, company policies and employment legislation
Develop on-boarding plans to support new hires
Review and develop recommendations regarding total rewards including benefits, compensation plans, pay matrices
Develop and implement performance review process
Manage employee records and ensure compliance
Maintain organizational charts and current job descriptions
Develop and update company employment policies
Develop employee engagement initiatives, workshops and training and retention strategies with assistance from managers.
Develop and coordinate employee recognition and appreciation events
Develop and lead employee communications and feedback, be a sounding board for employees.
Manage off-boarding – voluntary and involuntary terminations of employment
Oversee health and safety initiatives and manage policy updates and creation in keeping with provincial legislative requirements.

What we’re looking for:

An undergraduate degree in a related field such as Human Resources, Business Administration, Psychology or other related degree.
An HR designation is preferred
5+ years of related progressive professional experience with at least 3+ leadership in human resources management
Experience with HR management software
Experience in Tech, SaaS and/or other software industries preferred
Excellent written and verbal communication skills
Montreal based preferred
Bilingual preferred (English, French)

What we offer:

Competitive salary
Flexible hours
Hybrid Office/Work-from-Home policy
Flexible vacation policy
Comprehensive group insurance package
- Extended health care
- Dental care
- Disability insurance
- Life insurance

Source: https://babytel.applytojob.com/apply/qOwDCrTtT9/Human-Resources-Manager

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Jun 3, 2021

Receptionist - Nottingham

Littlefish - Nottingham

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Littlefish are looking for Receptionist to join our HR team. This role is an exciting opportunity for someone who wants to be visibly providing customer service excellence for the business. Front of house is important to us so that every visitor that comes here has a positive Littlefish experience. There are opportunities for personal growth as this individual will be part of the HR team providing administrative support to the rest of the department. #peoplematter

Main Duties and Responsibilities

You will be the first person anyone meets face to face, so this is a critical role to the business, and it was created due to the expansion of our sites. The role is required to provide front of house support to the business ensuring a positive and professional image of the company. Reporting to the HR Business Partner, there will be additional duties providing administrative support to the Human Resources team, managing the facilities helpdesk and lots more.

Essential Experience and Key Skills

The successful individual will have a positive mindset and be able to work efficiently to meet the demands of the business. To be able to do this they will need to have the following skills:

Customer service excellence is number one!

Prior experience of working in a reception where you have processed calls on a telecommunications system

Greeting visitors ensuring we keep in line with our security requirements

Facilities – Managing the facilities helpdesk ensuring our Littlefish homes stay fully operational day to day

Strong attention to detail

Superb communicator, both written and verbal

Strong organisational skills

Organising the receipt of deliveries and liaising with internal colleagues on their collection

Liaising with local vendors

Maintain the stationery needs of the business

Able to manage time and work under to tight deadlines.

Able to manage the demands of several tasks and be able to prioritise effectively.

What you’ll be getting up to on a day-to-day basis…

No two days will be the same! You will be managing the internal / external phones system ensuring each and every contact gets a first-class service, keeping on top of the facilities helpdesk system, working closely with the HR team ensuring administration tasks are completed in a timely manner and much more.

If you have a can do attitude, want to work in a fast paced and fun environment alongside a high performing team, this is the role for you.

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Source: https://www.littlefish.co.uk/jobs/receptionist/

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Jun 3, 2021

Senior Software Engineer - Vancouver

Dialpad - Vancouver

Who we are

The team

About The Role

Responsibilities

Build the latest and greatest cutting edge communication technology.
Write, test, and deploy code into a fabric of real-time microservices.
Manage your time and drive the roadmap for your technical areas.
Improve our shared engineering standards and processes.
Learn from and teach other great engineers.
Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5296108002

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Jun 3, 2021

Senior Software Engineer - Vancouver

Dialpad - Vancouver

Who we are

The team

About The Role

Responsibilities

Build the latest and greatest cutting edge communication technology.
Write, test, and deploy code into a fabric of real-time microservices.
Manage your time and drive the roadmap for your technical areas.
Improve our shared engineering standards and processes.
Learn from and teach other great engineers.
Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5296116002

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Jun 3, 2021

Senior Software Engineer - Vancouver

Dialpad - Vancouver

Who we are

The team

About The Role

Responsibilities

Build the latest and greatest cutting edge communication technology.
Write, test, and deploy code into a fabric of real-time microservices.
Manage your time and drive the roadmap for your technical areas.
Improve our shared engineering standards and processes.
Learn from and teach other great engineers.
Monitor and tune robust systems capable of handling 10x our ever-growing traffic!

Technology Stack

Python, C/C++, REST, NoSQL, WebRTC, SIP

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of

inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5296110002

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Jun 3, 2021

Associate Payroll Specialist - Austin

Dialpad - Austin

Who we are

The team

Do you have a passion for numbers? Our Finance team is dedicated to solving business-critical problems while adapting to our massive growth and recent funding. You’ll work with a variety of teams across the company to provide financial insights—helping Dialpad operate with frugality.

What you will achieve

In your first 30 days:

You will partner closely with the Payroll amp; Compliance Specialist to gather and validate data for ongoing payroll processing including but not limited to time and attendance, payroll changes, time off reporting, and other requisite details
Be able to validate and submit Canada payroll changes to ADP Canada
Assist with employee inquiries and system access by monitoring company payroll alias
Ensure all new hires are added and trained in the Travel amp; Expense systems
Familiarize yourself with all payroll policies and procedures including but not limited to company stipends, Health amp; Wellness allowance, and processed approved into payroll

In your first 60 days:

You’ll go beyond system reports and manipulate excel data to meet the compliance reporting outside of the payroll environment
Ensure payroll processing and reporting complies with all in-country, local state, and provincial laws, and all corporate policies and procedures
Review and reconcile employee data related to pay to ensure proper payment amounts, deductions, and deposit information
Understand and appropriately administer wage garnishments as required by federal and state laws to ensure proper and timely deductions
Provide assistance with the global payrolls as needed, special projects, audits, and data requests as assigned
Assist in the annual financial and benefits audit by gathering supporting documentation

By 90 days:

Ready to be ‘backup’ for the Payroll amp; Compliance Specialist and develop a thorough knowledge of our end to end payroll process to assist as needed
Build and maintain a strong partnership with the People Ops team and other stakeholders, to provide the best experience to our employees
Respond to auditing and regulatory inquiries as it relates to Payroll questions/documents
Stay abreast of changes in tax and compliance regulations applicable to employees/employers and assess the impact on the payroll processes

Who you are

You are someone who is excited to continue their career in payroll with at least three years experience with payroll and benefits administration under their belt and/or bachelor’s degree in finance of business. Experience with systems including ADP WorkforceNow, Expensify, and BambooHR or other HRIS in combination with meticulous attention to detail, discretion for confidential data, intermediate excel skills, and willingness to dig in will be key for success in this role.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Stay healthy and happy! All employees will be covered with medical insurance along with up to five dependent members of the family. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5287289002

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Jun 2, 2021

Head of Demand Gen -

Centrical -

Centrical offers performance and engagement solutions that help companies maximize the value of their employees. It leverages employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Centrical’s platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.

Centrical was named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth during the prior year. Also, Centrical was ranked 1st overall Culture Score vs. competitors by Comparably; recognized with the Comparably “Best Compensation” and “Best Benefits & Perks” Awards; Top 5% on Gender and Diversity Scores of similar sized companies, and, top 5% CEO Performance in our peer group, with a CEO rating from employees of 98/100! We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture that makes for an enjoyable place to work.

In this role, you will lead overall outbound and inbound demand generation and sales funnel development activities as well as develop and implement high impact strategic campaigns and tactical marketing programs across our key demographics, verticals, and partners.

Responsibilities:

Design a comprehensive demand generation strategy, which includes plans for vertical industry, market segments, and partner alliances
Manage a team of professionals responsible for our portfolio of programs across all channels
Partner closely with sales to ensure alignment on strategy, resources, messaging, and KPIs
Build and manage best-in-class demand gen programs and optimization of Lead to Opportunity funnel
Develop and track comprehensive metrics reports and advise on the effectiveness and future direction of our lead generation marketing campaigns and spending
Assist in the development of content marketing and thought leadership programs and materials, and oversee all promotional planning in support of these programs
Utilize and enhance all demand gen channels to include SEM, SEO, email, events, content syndication, lifecycle marketing, user conferences, webinars, and customer marketing
Provide coaching and development opportunities to team members on effective demand gen tactics and approaches
Select vendors and partners to hit team goals
Define and manage program budgets

Requirement:

BA/BS in marketing, business or related fields; MBA is highly desired
8+ years of marketing experience, 5+ specific to demand generation
3+ years of experience supporting and driving demand gen for a SaaS company
Strong leadership skills, proven ability to build, motivate, and lead team to achieve results
Ability to carry to full individual contributor workload in additional to leadership responsibilities; this role will be a player-coach model
Proven success in launching and successfully running demand gen marketing programs for B2B SaaS companies
Experience with Hubspot and Salesforce to generate, capture, nurture, track and report on leads, conversions, and ROI
Experience in the Salesforce ecosystem, specifically in a transactional environment
Strong analytical and quantitative skills – must have the ability to analyze and derive meaning from data which you will then translate into actionable changes
Excellent writing, communication, time management, and project management skills
Passionate about technology – able to dive in and use innovative, next generation platforms and tactics to tell our story
Experience with budgeting, media planning, sponsorships, and SEO/SEM

Source: https://centrical.com/job/head-of-demand-gen/

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May 31, 2021

Billing Support Representative -

Dialpad -

Who we are

The team

As a member of the Billing Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical billing matter that our customers may face. We have one goal: to provide “World-class Customer Support”.

What you will achieve

In your first 30 days:

You will complete our 6 week training course which should equip you to handle customer interactions across all channels (phone, chat, and emails).
You’ll work closely with our Support Development Team to learn our products and internal processes.

In your first 60 days:

You’ll be able to effectively provide phone and live-chat billing support.
Navigate and utilize internal and external resources to provide solutions to our users.
Effectively analyze a problem or issue, asking the right questions to build a solution or work closely with escalation tiers.

By 90 days:

At this point, you should be very familiar with the product and internal process that should allow you to work freely and bring that world class experience we like to provide to our customers.
You will be participating in meetings, focused around training and improvements of our product
Your customer interaction will be QA by our Tier 2 team leads to assure quality assurance.
Maintain or exceed our established service levels

Who you are

As a billing support agent you are resourceful in finding prompt solutions for our customers. You are responsible for:

Researching technical billing issues and educating our users on everything Dialpad pertaining to Billing.
Having a good understanding of debits/credits, accounting and financial processes.
Helping the team with fraud prevention and data management.

You are someone who can work with people from many different backgrounds. You’re patient and able to de-escalate situations when necessary. You’re dependable and love technology! Lastly, you want to be part of innovating cloud communications and understand Dialpad’s mission of delivering high-quality calling, video, and chat from a signal application! You must be able to speak English fluently, have some experience in Finance or Accounting and able to demonstrate strong phone and verbal communication skills along with active listening. You should be able to manage inbound and outbound tickets and calls in a timely manner. Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.

Benefits

Culture

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5287289002

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May 28, 2021

Accounts Assistant - Nottingham

Littlefish - Nottingham

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

We are a small team at Littlefish offering help and support across the business daily. Because of this there is an opportunity for anyone joining us to get first-hand experience of an integral department which will help to develop a career in finance. We offer continued support and training as we are very busy and so teamwork is importance to our success. This is a great opportunity for a finance individual looking to make their mark.

The role will be primarily the running of our AP function and will also include the procurement of goods for business use and the maintenance/booking out of our pool cars. At times, this role will also provide skeleton holiday cover of our AR function.

Account Assistant -Duties and Responsibilities

Accounts receivable

Sales invoicing
Posting cash receipts
Credit control
Resolve customer queries

Accounts payable

Invoice processing
Preparing supplier payment proposal
Processing supplier payments
Reconciling supplier statements
Resolve supplier queries

Nominal ledger journal entries

Margin analysis

What we are looking for from you

We are looking for someone with finance experience in Accounts Payable (AP), who is hands on and happy to help out. We are very busy and work to tight deadlines and so attention to detail is important as is being flexible and having the ability to prioritise workloads. Our finance team work closely with all departments, so we are looking for someone who is comfortable approaching and building relationships with other colleagues in the business as well as our suppliers. It is important that we work as a team, but you must also be comfortable working on your own initiative. Knowledge of Business Central would be advantageous but by no means essential.

Benefits

Training and development – the Littlefish Academy rewards you as you progress & learn
Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
Casual dress policy and breakout facilities with table tennis and gaming
Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

Source: https://www.littlefish.co.uk/jobs/accounts-assistant/

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May 28, 2021

Customer Success Manager - Austin

Dialpad - Austin

Who we are

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success team is the backbone of our company. Using your problem-solving skills and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you will achieve

In your first 30 days, you’ll:

Attend BaseCamp, our Revenue Org onboarding program, where you’ll learn all about our company, product, internal systems, and CS approach.

Work closely with your manager and teammates to get up to speed on all things CS: processes, tool set, customer base, etc.
Get to know cross-functional partners that we work with most frequently, like Sales, Professional Services, Product, Support, and AR.
Head into month 2 with a solid grasp of where to go to find the right answers to customer questions.

In your first 60 days, you’ll:

Familiarize yourself with your book of business using qualitative and quantitative data and begin getting introduced to your customers by your teammates.

Establish a regular cadence with your customers to stay aligned on business goals, product updates, etc.
Manage upcoming renewals and forecast renewals for the next quarter to ensure predictability for the business.

Dig into the product more and more as you receive specific questions from your customers - this is when everything really starts to click!

By 90 days, you’ll:

Start conducting Business Reviews with customers to demonstrate value, get to know key stakeholders, and identify growth opportunities.
Lean into your role as the “voice of the customer” within Dialpad by funneling feedback from your customers to Product and others.
Oversee your customers’ adoption, training, and development of best practices to continually drive incremental value and ROI.
Manage escalations by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.
Track accounts to identify churn risks and work proactively to mitigate those risks.

Who you are

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals. With several years of CS experience under your belt, you’re known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator. Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped. You’re passionate about CS and dedicated to delivering positive customer and company outcomes.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5135421002

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May 27, 2021

Cloud Security Engineer - Bangalore

Dialpad - Bangalore

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

The team

What you will achieve

In your first 30 days:

You’ll build an understanding of Dialpad’s cloud product and platform infrastructure including Google Cloud, AWS, and other systems that support our products/integrations.

You’ll become closely engaged in the security controls that are implemented in our cloud infrastructures including access control, logging, configuration management, secure development lifecycles.

You’ll work with our Sr. Security Engineer, Security and Compliance Manager, and Engineering tech leads to understand the risks that need to be addressed in our systems and the project plans associated with the mitigation.

By the end of your first month, you’ll have a thorough understanding of our product systems and be ready to embark on implementing your first projects to enable security controls.

In your first 60 days:

You’ll work on a couple of projects to enable automation of security controls in GCP and AWS. This will include building of the security controls, implementing in test and production environments, and documenting the management of the controls for engineering and security.

You’ll enable and consolidate logging from infrastructure components into a centralized service. From the logging intake you will build alerts associated with anomalies that need to be investigated by the engineering team.

You will gain a more thorough understanding of our security vulnerability detection and remediation pipeline.

By 90 days:

You will complete projects that will help us reach our security compliance objectives.

You’ll be a part of our security team’s on-call rotation to help with alerts, incidents and vulnerability remediation.

You will be a part of strategic initiatives associated with security risk management

You will be regularly investigating our environment to find vulnerabilities and

You’ll be maintaining the security controls to help meet our compliance objectives associated with SOC2, ISO, and Cloud Security Alliance compliance frameworks.

Who you are

A security enthusiast with 2 - 4 years of experience who is excited to dive deep into systems to find gaps and build scalable security solutions to consistently remediate the root cause of those gaps. You have experience in scripting APIs and configuring solutions that can allow for secure controls to be implemented across cloud based infrastructures such as Google Cloud and Amazon Web Services. You are developer focused and build security to be part of the initial solution in a preventive and detective manner, rather than a reactive manner. You love to automate security solutions and are able to work with developers across different product areas to provide a paved path they can follow to build secure code and infrastructure. You are intimately familiar with the security solutions that are provided by the cloud infrastructure providers that can help Dialpad gain visibility and control into our cloud infrastructure environments. (Google Cloud Security Command Center, Stack driver, AWS Cloud Watch, Datadog, etc.)

When you come across areas that you are not familiar with you are able to dive into documentation, learn from team members across different parts of the organization, and find external sources to build solutions that work with Dialpad’s software development life cycle. You have worked with global teams and are familiar with asynchronous working solutions such as Zendesk, JIRA, Github, etc.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Meals amp; Transportation

Use a prepaid card to pay for the commute to the office and enjoy meals, snacks, and drinks on us.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5287289002

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May 27, 2021

Computational Linguist - Vancouver

Dialpad - Vancouver

Who we are

About The Team

The Natural Language Processing team in the Voice Intelligence division of Dialpad analyzes transcripts of customer conversations to come up with new linguistic insights. We build natural language understanding modules to format the transcripts to improve readability and identify key moments that occur in the conversation, including sentiment analysis, named entity recognition, information extraction, and intent detection. We build our own state-of-the-art solutions using a mixture of in-house and open source technologies ranging from knowledge-engineered solutions to the very latest deep learning transformer models, while carefully considering the ethical impact of our research.

We’re an eclectic group of scientists, with backgrounds in diverse fields including linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. And we work in a mix of tools and technologies -- Python and Pytorch mostly, but some Keras, Tensorflow, and miscellaneous programming languages to keep things varied.

What you will achieve

In your first 30 days:

You’ll work closely with your manager and an onboarding buddy to learn our technical infrastructure and our linguistic domain
Working with your buddy, you’ll dig into our data and begin to make some modifications to code for extracting a linguistic “moment”. This will get you familiar with how we develop and deploy our features. Recent projects that new hires took on during their first 30 days include flagging personally identifiable information in transcripts, formatting and extracting postal codes, and experimenting with data augmentation methods to improve a sequence labeling model
You’ll attend the weekly learning seminars that our team and the speech recognition team runs to discuss the latest research on our team, papers hot off arXiv, or interesting conferences

In your first 60 days:

You’ll take on a task in collaboration with another colleague. You’ll do the data exploration, maybe build a prototype, and write up an experiment plan
You’ll meet with our product managers to discuss how these ideas fit with the overall product, and brainstorm with UI designers about what the feature might look like in the product
You’ll be invited to give an internal presentation to the other scientists about some area that interests you at one of the learning sessions
You’ll spend a lot of time iterating on experiments. We try to make sure scientists and software developers have lots of meeting-free time to focus on the fun bits of the job

In your first 90 days:

You’ll see your first major project move through the stages of internal deployment then into production. There’s usually a period of tuning and refining when we see how things operate at scale
You’ll participate in the team’s brainstorming sessions as we plan for the quarter and year ahead
You might attend a conference on machine learning or computational linguistics

Who you are

We’re looking for people with a Master’s or PhD degree in linguistics, computational linguistics, computer science, machine learning or related fields and a real passion for language. Over the coming years we’ll be extending to Spanish, French, Japanese and other languages, as well as other varieties of English, so if you have some proficiency in other languages be sure to mention it!

Most of the team is based in Vancouver, BC or Kitchener, ON but we’re open to remote work from within Canada or the USA.

Benefits

Culture

Compensation and Equity

Healthcare and Wellness

Equity, Balance, and Belonging

Flexible Work Accommodations

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5237001002

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May 27, 2021

Manager, iOS Engineering -

Dialpad -

Who we are

The team

The Mobile Engineering team is focused on building our native iOS and Android apps that enable teams to seamlessly work from anywhere. As a member of the Mobile Engineering team, you will build the products and features that will define the future of work and business communications. Our engineers are given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results.

What you will achieve

In your first 30 days:

Complete onboarding and get your development environment set up
Start to develop expertise in Dialpad’s products and customers
Get to know the Mobile Engineering team and your new direct reports including their career aspirations and identifying key development areas for your team
Get to know the greater Engineering team and build strong collaborative relationships with counterparts in Product and Design
Begin participating in standups and retros for different scrum teams as you familiarise yourself with our products and our development processes and workflows
Jump in and start writing code and delivering new features alongside your team
By the end of your first month, you will be comfortable with Dialpad’s internal processes and workflows and guiding a team of engineers as they deliver new features

In your first 6 months:

Mentor engineers on your team and set key goals and milestones for each team member to achieve
Identify gaps and issues in the product and develop and track solutions
Participate in roadmap planning including making tough choices on feature prioritization and timelines for deliverables
Deliver increasingly complex features and improvements, guiding short-term planning and resource management for your team as you execute on our roadmap
Lead by example as you write code and deliver new features alongside your team to deliver key product enhancements
By the end of your first 6 months, you will have taken ownership of your team and will own delivery of features from conception to launch for at least one of our mobile apps

By 1 year:

Take a larger role in roadmap planning and architecture choices
Become well known across the organization as a trusted leader that everyone looks up to, both technically and as a manager
Have the ability to break down complex tasks into parts, to enable efficient delivery by your team
Builds tools and processes for the team to quickly recognize and respond to unexpected result
By the end of your 1st year, you will own long-term strategy for Mobile products including architecture, managing technical debt, prioritizing bug fixes, refactoring code, and delivering new features

Who you are

You are an experienced iOS Engineer who has worked as a team lead or manager. You have experience guiding and mentoring engineers as they deliver new features, refactor code, and fix bugs. You have made impactful product architecture choices and have delivered native mobile applications with clean, maintainable, and scalable coding and architecture. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps that are intuitive and delight our users. You love managing and mentoring but also still enjoy getting your hands dirty and writing code as a large part of your day to day work.

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5100592002

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May 26, 2021

Software Engineer, Android -

Dialpad -

Who we are

The team

What you will achieve

In your first 30 days:

Complete onboarding and get your development environment set up
Start to develop expertise in Dialpad’s products and customers
Get to know the Mobile Engineering team and learn internal team processes and documentation procedures
Get to know the greater Engineering team and build strong working relationships with counterparts in Product and Design
Begin participating in standups and retros for your team as well as sync meetings for projects as you familiarise yourself with our products and our development processes
By the end of your first month, you will be working on bug fixes, code refactoring, and feature development

In your first 6 months:

Identify gaps and issues in the product and actively develop and track solutions
Work closely with Product to make sure what is being built and delivered aligns with requirements and the product roadmap
Investigate and fix complex bugs and issues
Deliver increasingly complex features and product improvements
Work on refactoring code and decreasing technical debt
By the end of your first 6 months, you will have taken ownership of your product area and will own delivery of features

By 1 year:

Keep up to date on new trends for mobile architecture, frameworks, and libraries and share knowledge with the team
Make recommendations to the greater team on how to enhance our mobile products
Provide input on product feature recommendations and architecture choices
Work with engineering and product from across the organization to develop new features and improve existing ones
By the end of your 1st year, you will be recognized as a subject matter expert and go to resource for your product area including architecture, managing technical debt, diagnosing and fixing bugs, and delivering on and enhancing product features

Who you are

You are a Mobile Engineer who has worked on native mobile apps. You have a passion for building apps that have clean, maintainable, and scalable coding and architecture. You have a solid understanding of mobile software development principles and like to explore and research different architectures, frameworks, and libraries. You have worked cross functionally with teams across Product, Design, and Engineering with a focus on building stable, scalable apps.

Culture

Compensation

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive rates

Equity, Balance, and Belonging

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/5148705002

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May 26, 2021

MI Data & Reporting Analyst - Nottingham

Littlefish - Nottingham

Come and join the Littlefish team!…

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.

The role…

Working as part of the Service Improvement team, the role of MI Data and Reporting Analyst will be responsible for designing, implementing, and distributing management information both internally and externally.

What you’ll be getting up to on a day-to-day basis…

As the MI Data and Reporting Analyst, you will be strategically, developing and improving the Littlefish reporting suite, which comprises management information, service reporting and dashboards. Strategically, developing and improving the Littlefish data warehouse. Interrogate large data sets, providing insight and conversion into actionable information. You will have the capability to transform raw data to provide insight, using such tools as Power BI. Work with different Littlefish functions to understand their reporting requirements, evaluating and shaping the appropriate reports to solve business problems. You will establish and provide internal capacity and workload reporting.

Do we tick your boxes?…

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

What can we offer you?…

We can offer you; one of a kind training and development programmes, bonus schemes, casual dress policy and breakout facilities with table tennis and gaming, complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and much, much more.

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Source: https://www.littlefish.co.uk/jobs/mi-data-reporting-analyst/

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May 26, 2021

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