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Change Manager


Company:LittlefishLocation:Nottingham, England, United Kingdom
Posted:Monday, May 17, 2021

Job Description:

Come and join the Littlefish team!

Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.

Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language.

About the opportunity

Are you looking for your next challenge? Do you have experience of working as a Change Manager within the IT space? This role may be for you!

Littlefish are looking to add a Change Manager to our ever growing team!

Reporting into the Head of Service Management, the main purpose of the Change Manager’s role is to lead the customer Change Advisory Board, ensuring adequate risk assessment and scheduling of technical changes and releases, ensuring all changes are fulfilled in line with customer agreed timescales and expectations.

Change Manager Duties and Responsibilities

Driving the efficiency and effectiveness of the Change Management processes

Producing and acting upon management information, including SLA performance KPIs and reports to continually improve service quality

Monitoring the effectiveness of change management and making recommendations for improvement

Developing and maintaining the change management process where owned by Littlefish or providing input to client side process owners if applicable

Reviewing and auditing the process

Ensuring that all IT teams follow the change management processes for every change request

Acting as an escalation point for the client and in support to the Littlefish Service Delivery Manager

Stay appraised of industry best practice and where applicable introduce as part of continuous improvement

What we are looking for from you

Educated to A Level standard (or equivalent)

ITIL Foundation (or equivalent)

Experience in process level (Change, Request, Incident, Problem etc.) management

Business experience gained in Service Management and/or technical delivery roles, across a range of customers ideally in a Managed Services environment

Relationship building with mid to senior level members of a client organisation – gaining trust and confidence from customers

Benefits

=       Training and development – the Littlefish Academy rewards you as you progress & learn

=       Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets

=       Casual dress policy and breakout facilities with table tennis and gaming

=       Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more

Life at Littlefish

When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.

This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!

Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.

So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

 

Source: https://www.littlefish.co.uk/jobs/change-manager/


Click Here to Apply Now

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