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IT Systems Specialist


Company:DialpadLocation:Austin, Texas, United States
Posted:Friday, July 9, 2021

Job Description:

As the leading AI-powered cloud communications platform, Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence is embedded in every call to capture action items, provide coaching, take notes, analyze sentiment, and more in real time—setting us apart from the competition.

 

Essentially, our products make it easy to have productive business communication over calls, video conferencing, and chat from anywhere and on any device. With 90% of businesses still using desk phones for their contact centers, sales teams, and internal communication, we have a massive opportunity to grow and shape the future of work.

 

Who we are

At Dialpad, work isn’t a place you go, it's a thing you do. We don’t just build products for everywhere workers, we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are committed to building a diverse workforce, where each person is welcomed and valued for their personhood and contribution.

 

With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

 

The team

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you! We provide top-notch creative solutions to help our employees to be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future. 

 

What you will achieve

As the IT Systems Specialist you will be the key player in supporting the underlying systems used by the business and guide the IT ServiceDesk team with advanced technical change management requests. You will be responsible for suggesting business system improvements and be the point of contact for new deployments and upgrades. 

In your first 30 days: 

The first 30 days is centered around development and training on technologies used by the Dialpad, the company products, and also the various IT systems supporting the business. 

In your first 60 days: 

The next 30 days focuses on responding to ServiceDesk tickets to gain in depth insight into the technical aspects of our various systems used by our user population and implemented policies. During this time the main objective is to fast track in depth understanding of your areas of responsibilities.

By 90 days: 

The next 30 days will be mostly project focused, you will be working on some larger ticket items. This will include focusing on impactful changes and will require careful planning, working with other groups within Dialpad to navigate a successful change management implementation. 

Who you are

We are looking for skilled seasoned IT Systems Specialists that have extensive experience to work independently, be a team player, cope well under pressure, communicate clearly and willing to learn new things on a daily basis and share knowledge with those around you. You should have a minimum of two years experience with MDM systems and have worked/managed MacOS, Linux, and Windows devices. You can demonstrate how to troubleshoot and escalate incidents and have a solid understanding of networking. And although not required, other areas of expertise we would love to see include; Cisco Meraki networking, VPN and wireless systems, Microsoft Intune and Jamf Pro MDM tools, ITSM amp; ITAM systems, LDAP, Active Directory and Exchange experience, Google Cloud Workspace / GSuite, Anti-Virus Systems and device policies.

Benefits

 

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged. 

 

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

 

Healthcare and Wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for  medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

 

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

 

Flexible Work Accommodations  

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy. 

 

Education

We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.

 

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

 

Source: https://boards.greenhouse.io/dialpad/jobs/5365646002


Click Here to Apply Now

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