|Company:||CallFire||Location:||Santa Monica, California, United States|
|Posted:||Wednesday, September 11, 2019|
EZTexting is currently looking for an IT Help Desk Technician to join our growing IT department to assist with the day-to-day IT requests received from internal and external users.
Duties And Responsibilities
Serve as the first point of contact for internal and external users seeking technical assistance over the phone, email, chat, ticket or walk-in.
Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Setup remote monitoring and diagnostic systems.
Determine the best solution based on the issue and details provided by the end-users.
Train end users and walk them through the problem-solving process.
Research and provide accurate information on IT products and services.
Track issues, progress, and resolutions using tickets.
Timely follow-up with end users to ensure issue has been resolved.
Communicate end user feedback and/or suggestions to appropriate internal teams and management.
Inform management of recurring problems.
Stay current with system information changes and updates.
Identify, suggest, and implement improvements on procedures and workflows
Working with purchase orders and procurement of IT equipment
Minimum of four years� experience working in a similar IT helpdesk position.
Understanding and troubleshooting of networking fundamentals ( including wireless and wired networking, printing, file sharing, VOIP, Mobile devices ).
Working knowledge with different AntiVirus software
Strong attention to detail and ability to work with minimal supervision.
Effective verbal, written communication and organizational skills.
Working knowledge of Google Suite products, networks, servers, MS Windows, MacOS, office equipment (e.g. printers, scanners), other computer related hardware, and phone systems.
Eagerness to contribute in a team-oriented environment; able to work in a fast-paced environment.
Creative problem-solving ability and dedication to accomplishing goals and challenges presented on a daily basis from internal and external users.
Proven ability to take ownership of tasks to move daily work forward.
Ability to use sound judgment in completing tasks and to seek guidance when needed.
Good interpersonal skills.
Be able to travel occasionally
WHAT YOUR DAY IS LIKE
Ensure that all employee IT equipment and services are in working order, including Macs, Windows, desktops and laptops, iOS and Android devices, printers, wireless networks, and audio-visual systems.
Track issues and take ownership of problems and see them to resolution. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible
Anticipate problems that users may encounter and address them proactively. Continually monitor and assess support requirements. Create system support documentation as needed.
Proactively manage any planned changes and upgrades. Inform those who would be impacted and ensure everything is working when changes are completed.
Recommend hardware and software solutions, including new product acquisitions and upgrades.
Provide technical support and maintenance for conference rooms/collaborative workspaces and offices utilizing audio-visual systems, manage local ticketing system and assist with tickets.
Support new hire setups and assist with terminating employees