Head of Contact Centre - Senior Contact Centre Manager – Account Director
This Posting Has Closed
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Tuesday, August 7, 2018||Closing:||Thursday, September 6, 2018|
|Employment Type:||Permanent, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||70,000.00 EUR|
Job Ref: DJMA1763
Job Title: Head of Contact Centre - Senior Contact Centre Manager – Account Director
Salary: Circa 65-70,000 EUROS (base and bonus) plus relocation assistance and benefits.
English speaking opportunity no languages are required.
Hola……We have a great opportunity for an senior, entrepreneurial leader and experienced Head of Contact, Senior Contact Centre Manager, Account Director from the UK to relocate to Barcelona; a vibrant cosmopolitan city where everything is at your fingertips, culture, the coast, a bustling city and a fabulous career opportunity.
The Head of Contact Centre, Account Director, will be working for an award-winning international organization, who strives for a reward, recognition culture, which delivers great employee engagement and customer service delivery for their customers. The head of Contact Centre will oversee client campaigns and have full relationship management responsibility, as well as owning the operational delivery, to achieve SLA’s and KPI’s across sales and service for a multi disciplines, multi-lingual, multi-channel operation.
The Head of Contact Centre, Account Director will be a senior leader with the gravitas, influence and operational, commercial experience to take full P&L responsibility, drive the strategic vision and own sales and service with many blue chip and award winning brands for UK, European and a global customer base. The role will include team leadership, development and performance, as well as being the primary point of contact for the external stakeholders on a strategic level.
If you are interested in applying for this position, you will need to have proven Head of Contact Centre/Account Director/Client Services Director level experience gained at a strategic level working within a third-party supplier management, outsource, or vendor management capacity.
You will need excellent communication skills and be a real influencer, an individual who can create opportunities and develop a performance led, successful business operations.
To apply for this position please forward a copy of your CV to: email@example.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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