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Job Details:

Job Description:

Job Ref:     DJKG1197

Job Title     Assistant Customer Services Manager (12 month contract)

Location:   Staffordshire

Salary:       £38k to £42k

We have a great opportunity with a market leader to join an established and growing team managing between 15 and 20 Advisors.

The role

The remit for this role is to ensure the day to day running of the team, along with training, coaching and mentoring of the team.

Some of the duties will include:

• Ensuring all work flow is distributed efficiently
• Conclude any escalated customer complaints
• To actively manage the floor
• To ensure individual and team KPI’s are met
• Promote new incentives
• Manage performance in real time
• Work to service compliance paperwork

The Candidate

My client is looking for a professional Team Manager who has 18 months minimum experience in a supervisory role. You will need to be flexible on working hours as this is a 7 day customer service contact centre. Your own transport is beneficial for this role.

To apply for this position please forward a copy of your CV to: mail@douglas-jackson.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.

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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.