|Posted:||Wednesday, August 25, 2021|
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.
Who we are
At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.
With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.
As a member of the Customer Support team, you have a knack for problem-solving in a fast-paced environment—always ready to dig in, troubleshoot, and solve any technical matter that our customers may face.
What you will achieve
In your first 30 days:
In your first 60 days:
By 90 days:
Tools we are using: ZenDesk - Guide, Google Analytics, Youtube
Who you are
You’re a great writer. In your spare time, you might love reading / writing fiction, non-fiction, graphic novels, anything that’s well written, really. Writing is a skill that you’re proud of, and not only that, you’re also tech-minded! Specifically, you should be tech-savvy enough to both understand how UCaaS/CCaaS software works, AND also be able to explain it in easy-to-understand terms to customers who need a little extra help. You have a natural aversion to jargon, and you can pick it out quickly when you see it.
You’re also not afraid of numbers. We don’t need you to be a complete math whiz, but you should be analytically minded and competitive (even if it’s with yourself!)—you’re always looking for ways to show that your content is hooking the right people and keeping them engaged and in love with the Dialpad brand! That’s your superpower with words.
*PLEASE NOTE* Please submit a writing sample (blog, article, content release, technical write-ups, etc) with your application.
This role requires working hours: 9 AM-5 PM EST