Contact Centre Team Manager
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Thursday, April 11, 2019||Closing:||Saturday, May 11, 2019|
|Employment Type:||Permanent, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||35,000.00 GBP|
Job Ref: DJRL1055
Job Role: Contact Centre Team Manager
Location: West London, Greater London, South East
Salary: £35k + Benefits
Our client is a leading property organisation based in London. They are looking to recruit a Team Manager for their office in West London.
This market leading property company are looking for an experienced Team Manager to join their contact centre. You will ideally be a Team Leader or Team Manager with experience in managing a team and will be a highly motivated, people focused services professional who is able to lead, coach and support a team of Customer Contact Agents. You must be confident to challenge the status Quo and strive to achieve the very best customer service results, not just looking for 70% results but 100% results. As Team Manager you must be able to inspire your team to deliver a quality-focused service to both internal and external customers.
As Team Leader you will report into the Head of Contact Centre and will be responsible for around 11 agents. The aim of the role is to develop and empower teams to deliver an excellent customer journey to their customers every time, ensuring first contact resolution where possible, addressing the primary reason for the customer contact using all their skills and knowledge.
You will be proactive in Leading, coaching and engaging your teams. A Team Leader is responsible for their team, ensuring that they understand the importance of their role within the business and are advocates for the brand. You will be responsible for the operational management of a team and be expected to analyse agent performance against KPI’s, provide support for the agents individual needs and address concerns and development needs.
The successful candidate will:
- Be engaging, influential and inspiring.
- Be experienced of managing people and able to lead and coach.
- Able to improve performance of your team.
- Be experienced of leading a team where you can grow, nurture and develop your team.
- Be able to demonstrate and progress change in a forward-thinking organisation.
- Be able to Show energy and confidence to be able to inspire your team to deliver a quality-focused service to both internal and external customers.
In return, our client will provide you with a choice of flexible benefits, salary exchange benefits, and rewards and discounts. You will also receive an annual allowance of £300 to use towards health and lifestyle benefits. Discounted childcare vouchers and cycling equipment throughout the year. You will receive 25 days holiday. The contact centre is open Monday to Friday between the hours of 8am – 8pm.
To apply for this position please forward a copy of your CV to: firstname.lastname@example.org or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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