|Company:||Inktel||Location:||Miami Lakes, Florida, United States|
|Posted:||Monday, January 4, 2016|
The Account Executive will be the face of Inktel to our clients and will be the client’s voice within Inktel. They will use their customer-facing background to help build strong relationships with new and current clients. They will also work closely with all internal departments to ensure that Inktel is being a valued partner by consistently meeting/exceeding the needs of our clients.
Inktel will provide education to our talent force: individuals who have experience managing customer relationships and who are looking to embark on an exciting career in a multifaceted industry. Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits, and we value talent that exhibits S.T.R.I.V.E.
Service – We are actively engaged in our communities and seek to make positive and lasting impacts. Everyone on our team is expected to be a player in his or her community. When you provide service, we leave the world a better place.
Tenacity – "Grit" is a good word used to describe us. We always find a way no matter what, and we will expect you to do the same. We give 100% effort made up of maniacal focus and deliberate practice. We stretch ourselves further than we thought we could stretch, and then we stretch even further. We love doing the hard stuff and the right candidate for the Account Executive will love this too. You understand how "Embracing the suck!" can be completely rewarding.
Responsibility – You take personal ownership when things go wrong. You hold yourself and your team accountable to strive for excellence at all times. Your commitment are met on time and lean towards "wowing" the other person. You don’t make excuses and don’t pass the buck.
Integrity – We act with integrity in everything we do. We are a values-based organization and our values guide our daily decisions and how we conduct ourselves. You will help us achieve the goal of being client’s most trusted partner.
Versatility – In today’s business environment, change is the only constant. We’ll need you to incorporate changes and stay current on our client’s business and industry to maintain your level of expertise.
Entrepreneurship – You abhor bureaucracy and the "it can't be done" mentality. You always "go for it" when given a challenge or opportunity. You don't back down. You’re always in the fight. Can’t is not in your vocabulary.
The Successful Candidate will
• Love to tackle challenges
• Be motivated and persistent
• Havestrong ethics and integrity
• Be enthusiastic
• Continually be growing by setting and obtaining personal goals and challenges
• Drive results and exceed expectations
• Understand the balance of being a self-starter and working with a team
• Know how to have fun
Education & Experience
• Bachelor’s degree in Business, Marketing (or equivalent experience)
• 1-2 years of client-facing account management
• Call center experience preferred, but not required
Know our client’s business inside and out including business model and competitors
Share the client’s vision and feedback with all applicable internal departments
Effectively communicate details of the program contracts to internal departments to ensure to successful delivery of program Key Performance Indicators
Work with internal departments to make certain that all business units are meeting/exceeding the program expectations
Manage action plans to correct dips in performance
Prepare project reports for management, clients, or others
Effectively and consistently forecast revenue and complete monthly invoicing
Prepare and conduct monthly business reviews and quarterly client presentations
Proactively address potential concerns
Knowledge, Skills, and Abilities
Ability to be an advocate of Inktel and a trusted advisor to assigned clientele
Excellent organizational and verbal skills with a strong sense of urgency and ability to quickly adapt to change
Clear, concise, and effective communication skills, including outstanding presentation skills with various audience sizes and positions
Conflict resolution skills
Ddemonstrated ability to consider multiple solutions to a problem
Ability to travel as business needs dictate (generally 1-2 times per quarter)
Demonstrated ownership of resolving problems throughout contract life cycle to ensure customer retention
Effective relationship-building skills with clients and internal departments
Ability to complete tasks and manage company expectations with limited supervision
Strong project management and planning skills
Eagerness to gain knowledge of Inktel’s service features and benefits
Ability to multitask and thrive in a fast-paced, high-pressure environment
Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.
Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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