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Contact Centre Manager
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Thursday, January 31, 2019||Closing:||Thursday, February 28, 2019|
|Employment Type:||Permanent, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||40,000.00 GBP|
Job Ref: DJMA1786
Job Title: Contact Centre Manager
Location: London, (South East)
Salary: to £35-40k plus bens.
Job Type: Permanent IMMEDIATE START AVAILABLE
This is an opportunity for a proven contact centre manager/customer service manager to develop your team of customer service advisors to develop an improved, efficient and effective multi-channel contact centre and customer service offering.
Working closely with key business stakeholders, the Contact Centre Manager will look for continuous and process improvements across people, process, tools and technology, through ownership and proactivity and promoting first contact resolution taking full responsibility for the team performance, motivation, training and development to ensure that the overall customer experience and quality assurance is maintained and improved through business change.
If you are interested in applying for this position, you will need prove experience managing a contact centre, or customer service team, a can-do attitude and proactive approach.
To apply for this position please forward a copy of your CV to: email@example.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Service, Planning, Data, Programmes, Change Transformation, Digital and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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