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Global Porting Manager


Company:DialpadLocation:Philippines
Posted:Tuesday, February 7, 2023

Job Description:

Work beautifully

Dialpad is where work comes together—one, beautiful workspace for anywhere communication amp; collaboration. With the industry’s most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world’s most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

About the team

Dialpad’s Global Porting Manager brings together process knowledge and tools in order to ensure a seamless porting experience for new and existing customers.  In this role, you will lead a team that is responsible for the day to day porting and number procurement requests for our customers globally.

Dialpad’s Global Porting Team plays a vital role in the customer lifecycle for anything that is carrier voice related.  This team collaborates closely with customer support, onboarding, and customer success in order to provide the ultimate porting experience.

Your role

As the Global Porting Manager, you will lead a team that supports the customer lifecycle for everything voice related.  The scope of the position includes managing the day to day workflows for LNP orders, New TN Request, Toll Free Orders, CNAM Updates, SMS enablement, and Emergency Registration for our customers globally.  The role also includes management of customer port outs and number inventory management.  This position closely works with Carrier Relations to reduce COGS, onboard new partner carriers, and provide appropriate feedback on current partner carriers performances.  

This position reports to our Director, Telephony Operations and has the opportunity to be based in your Remote Office. 

What you’ll do [i,e., Responsibilities]

Skills you’ll bring [i,e., Qualifications]

What you will achieve

Who you are

As a great fit in this role, you will enjoy helping others solve complex problems and are able to drive issues to resolution while providing expectations about what the next steps are and who will execute them. You will bring previous managerial experience that will enable you to provide the team with proper coaching and recommendations on how to improve current processes and workflows.

Dialpad benefits and perks

Equity, balance, and belonging

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Culture

We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent. 

Compensation and equity

Teamwork makes the dream work, and Dialpad offers competitive rates because each and every Dialer participates in our success.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Source: https://boards.greenhouse.io/dialpad/jobs/6530908002
Click Here to Apply Now

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