|Company:||Littlefish||Location:||Sheffield, England, United Kingdom|
|Posted:||Friday, May 20, 2022|
Come and join the Littlefish team!
Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres.
Through a focused growth plan, we have become an established and credible alternative to the ‘usual suspect’ large Multi £Billion Managed Service Providers and IT Outsourcers in the mid-market and enterprise.
Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform – by delivering service solutions that are tailored to the precise needs of each organisation and which are communicated in clear and straightforward language.
About the opportunity-
Littlefish is looking for System administrator to provide effective technical and operational support to Littlefish contract customers.
Our Sys admins are client aligned and have a generalist EUC admin background.
As a System Administrator, your core function in the role will be general AD system administration, management of SCCM or Intune, application deployment, build management.
You will also be required to work with customers to facilitate user acceptance testing.
Clear thinking in how we investigate and resolve incidents will be critical, we expect our engineers to demonstrate clear evidence based thinking.
Outside of incident resolution, we also expect our engineers to carry out requests, changes, assist other engineers in issues that they’re struggling with and participate in continuous improvement activities
Duties and responsibilities
Provide proactive 3rd line management of clients EUC estates
Review and action requests for application deployment, (where necessary, discover, document, and collate all relevant information to complete)
Validate existing packages and import into SCCM / Intune, deploying the package and performing testing.
Deploying applications using SCCM / Intune, testing install and uninstall
Perform further application testing to ensure it works with Windows 10
Liaise with testers, UAT groups as necessary to test applications
Provide progress updates to SDMs, project teams and client teams when required
Create and manage OS build images, OS and application patch management
AD systems administration and Compliance reporting
Maintain windows 10 Feature Releases to ensure clients remain on supported versions
SLA Compliance – 90%
Change success – 95%
AV Compliance – 95%
Patch Compliance – 90%
Back-up success – 99%
% of tickets* re-opened (less than 5%)
Ticket – Average Age (Less than 7 days)
Ticket - Time since last customer visible update (Less than 3 days)
Ticket - Backlog
What we are looking for from you
Experience of working in an MSP or enterprise environment
Experience in packaging and deploying applications with SCCM current branch or Intune
Administering and Deploying System Centre 2012 Configuration Manager
Skills and knowledge:
Windows build/image creation and management skills
Knowledge of desktop configuration (ADK, MDT, creation of Task Sequences)
Intune and MDM management
AD Administration experience
Scripting skills; specifically PowerShell
Must be able to complete BPSS, CTC and SC checks
Life at Littlefish-
When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience.
The Littlefish vibe is the result of our #peoplematter approach to employment and employees and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey!
Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations.
So, if you feel like you can make a tangible difference, apply today, and join us on the journey.
We put our people first – every time and without hesitation
Attractive salary & benefits packages – we offer competitive salary packages to attract the best people
Training and development – the Littlefish Academy rewards you as you progress & learn
Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets
Friendly culture – casual dress policy and breakout facilities with table tennis and gaming
Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more
Here at Littlefish we’re committed to promoting and monitoring Equality, Diversity and Inclusion (EDI).
By collating EDI data we can monitor both our workforce composition and recruitment and selection processes, which in turn gives us facts and figures around equal opportunities, our diversity demographic and how inclusive we are at every stage in the process. Littlefish has grown rapidly over the last few years and as we evolve it is important to us to be able to understand and respond to our current and future workforce. Our aim is to be able to categorically demonstrate our positive reach in line with the Equality Act. The data we capture as part of selection process will only be used for the purpose in which it is intended for (anonymous data reporting), will be stored centrally in our HR Department, disregarded in a timely manner and will not be used to form part of any decision making.
Please complete the questions as part of your application (please note, each option has a ‘prefer not to say’)
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