|Company:||Dialpad||Location:||Vancouver, British Columbia, Canada|
|Posted:||Saturday, July 24, 2021|
As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.
Who we are
At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.
With a $1.2 billion valuation and over $250 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.
About The Team
The Natural Language Processing team in the Voice Intelligence division of Dialpad analyzes transcripts of customer conversations to come up with new linguistic insights. We build natural language understanding modules to format the transcripts to improve readability and identify key moments that occur in the conversation, including sentiment analysis, named entity recognition, information extraction, and intent detection. We build our own state-of-the-art solutions using a mixture of in-house and open source technologies ranging from knowledge-engineered solutions to the very latest deep learning transformer models, while carefully considering the ethical impact of our research.
We’re an eclectic group of scientists, with backgrounds in diverse fields including linguistics, computational linguistics, machine learning, computer science, material science, biology, and quantum physics. And we work in a mix of tools and technologies -- Python and Pytorch mostly, but some Keras, Tensorflow, and miscellaneous programming languages to keep things varied.
What you will achieve
In your first 30 days:
In your first 60 days:
In your first 90 days:
Who you are
We’re looking for people with a Master’s or PhD degree in linguistics, computational linguistics, computer science, machine learning or related fields and a real passion for language. Over the coming years we’ll be extending to Spanish, French, Japanese and other languages, as well as other varieties of English, so if you have some proficiency in other languages be sure to mention it!
Most of the team is based in Vancouver, BC or Kitchener, ON but we’re open to remote work from within Canada or the USA.
We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill amp; Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.
Compensation and Equity
Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.
Healthcare and Wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. In addition, we offer resources for you through our Employee Assistance Program. We even offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!
Equity, Balance, and Belonging
At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.
Flexible Work Accommodations
These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.
We believe in your future as much as you do! That's why we offer a yearly stipend for continued learning and education expenses.
Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.