Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
13
EXECUTIVE MEMBER
Ary Maulana
Officer Call Center Operation
204
MEMBER
Yudha Satya Perdana
Service Quality & Development Head
3

Senior Service Delivery Manager


Company:LittlefishLocation:Nottingham, England, United Kingdom
Posted:Thursday, April 22, 2021

Job Description:
Come and join the Littlefish team! Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres. Our purpose is to disrupt the conventional Managed IT Services models – where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language. About the opportunity Are you a Senior Service Delivery Manager working in an MSP and you are looking for a new and exciting role? Take a look at what we have to offer… We are currently recruiting for a Senior Service Delivery Manager to join us on our exciting journey! As the Senior Service Delivery Manager, you will report to the Head of Service Delivery and be responsible for the management and delivery of all contracted services for either an individual or portfolio of nominated customers. The Senior Service Delivery Manager is responsible for ensuring that services delivered meet the contracted specifications and expectations established with customers, whilst improving quality and customer satisfaction. Home/remote working available. Senior Service Delivery Manager Duties and Responsibilities Develop and enhance the strategic relationships with customers Develop and deliver service account roadmaps, working alongside Service Account Managers and Solution/Technical Architects Provide effective tactical and strategic advice, coaching and guidance to Field / On-site staff, Service Desk agents, Service Management Office (ITIL) staff with a focus on operational delivery Ensure effective resource management, influence and identify required resources within Operations and wherever possible forecast ahead in a timely manner Manage and control the contractual scope and Littlefish compliance against the scope Work with the Service Account Managers on account planning and subsequent delivery of the plan including relationship mapping/management, identify upsell opportunities, secure and maintain reference-ability, winning renewals and re-procurements   What we are looking for from you Must have experience of working in an IT Managed Service Provider ITIL Foundation (or equivalent) A proven track record in Service Management - 4 to 6+ years Relationship building with senior members of an organisation - gaining trust and confidence from customers Understanding of selling and marketing processes and practices   What would make your application stand out? Educated to Degree standard ITIL Expert COBiT Foundation SIAM Foundation   Benefits Training and development – the Littlefish Academy rewards you as you progress & learn Bonus schemes – ‘Starfish’ and Values Recognition Awards to those who go ‘above & beyond’ and exceed customer targets Casual dress policy and breakout facilities with table tennis and gaming Complimentary food & drink – unlimited fruit & refreshments, Pizza Fridays, company social events and more   Life at Littlefish   When our employees and visitors experience our offices, they often comment on the “vibe” and “feel good factor” that they experience. This is the result of our #peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey! Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations. So, if you feel like you can make a tangible difference, apply today, and join us on the journey.   Source: https://www.littlefish.co.uk/jobs/senior-service-delivery-manager/
Click Here to Apply Now

both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =