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Technical Product Manager, WebRTC

Company:	Telnyx	Location:	United States
Posted:	Thursday, May 12, 2022

Job Description:

About Telnyx

Telnyx is a global connectivity platform and partner that powers carrier-grade services on an in-house built, private, cloud-agnostic IP network. We power voice, messaging, video, wireless, numbering, fax, security, and networking solutions for businesses all around the world. Whether we’re processing mission-critical communications, hosting enterprise-grade contact centers, or powering simple in-app messaging and calling, our APIs make secure, high-fidelity connectivity the new standard. We’re working to democratize worldwide access to real-time communications over the internet.

About you

You’re a Product Manager with an Engineering foundation/background. You have experience developing WebRTC and Video platforms using open source applications and are looking to advance your career at a rapidly growing organization. You enjoy working across multiple teams/stakeholders and thrive in merit based environments.

The opportunity

This role is responsible for translating company goals and customer insights into a team roadmap and evaluating the squad performance via OKRs. This individual will work closely with product marketing, to conduct a competitive feature analysis and develop an in-depth product roadmap. They’ll analyze an array of data points that span customer adoption, user metrics while monitoring the health of the service alongside the infrastructure and telephony teams. Additional responsibilities include but are not limited to:

Owns the product’s developer documentation, from quickstart guides through to API references, providing the best possible developer onboarding experience.
Defines technical specifications for the webRTC Telnyx Client and native iOS and Android SDKs, building upon our current cross platform react-native SDKs.
Owns the QA processes to test browser capabilities and keep up with Google's WebRTC releases across a multitude of browsers, Chrome, Firefox, Safari.
Debugs with engineers the functionality within our example webRTC applications, i.e the transferring of calls to different agents in our call center application.
Partner with your engineering peers and other PMs to ensure we add business value and deliver what we promise, while keeping in line with our technical strategy and best practices.
Synthesize requirements from customers and internal stakeholders into coherent Product Requirement Documents.
Perform technical discoveries and vetting on external integrations.
Break down large initiatives to deliver value quickly and reliably.
Act as subject matter expert and point of contact for your product.

Who we’re looking for

An engineering background/foundation through past experience or your degree/s and/or credentials.
Comfortable with ambiguity.
Proven problem solver with the ability to break down a large problem and optimize solutions around incremental delivery.
Demonstrated ability to work with limited resources, juggle multiple projects, and switch priorities when the business requires.
Previous exposure to users, engineers, internal stakeholders, and executives.
Capable of prioritizing incidents and handling multiple requests

Bonus points for

Experience working with WebRTC open source and VoIP software like Janus and/or FreeSWITCH.
Demonstrated ability to navigate a relatively flat organization

How we work

Telnyx is a diverse, inclusive organization focused on solving problems, building intelligently, and documenting our logic. We’re a connectivity and networking leader, with industry experts and engineers who have built our cloud-agnostic platform in-house, from the ground up. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We’re an enterprise-grade conversation enabler, powering the global, enriched, multi-channel communications that today’s customers demand.

We're looking for people with passion, grit, and integrity. We believe in transparency, proactivity, and mutual respect. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications.

Perks

Unlimited Paid Time Off (PTO) for full-time and contract employees
Annual professional development budget
Home Office Setup Perk
Volunteer Days
Top-notch equipment
Fitness & wellness stipend
Monthly home cleaning stipend

You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. Are you ready to join us?

Source: https://boards.greenhouse.io/telnyx54/jobs/5076898003

Click Here to Apply Now