Team Manager – 9 Month FTC
|Company:||Douglas Jackson||Location:||Lichfield, Staffs, United Kingdom|
|Posted:||Monday, June 11, 2018||Closing:||Wednesday, July 11, 2018|
|Employment Type:||Contract, Full Time|
|Hours Per Week:||40|
|Yearly Earnings:||33,000.00 GBP|
Role: Team Manager – 9 Month FTC
Salary: Up to £33k + Bonus + Benefits
A leading company in London are looking to recruit a Team Manager to cover a maternity leave for 9 months.
This market leading property company are looking for an experienced Team Manager to join their leading contact centre. The successful candidate will be a highly motivated, people focused services professional who is able to lead, coach and support a team of Customer Contact Agents.
You will report into the Head of Contact Centre and will be responsible for around 11 agents. The aim of the role is to develop and empower teams to deliver an excellent customer journey to their customers every time, ensuring first contact resolution where possible, addressing the primary reason for the customer contact using all their skills and knowledge.
You will be proactive in Leading, coaching and engaging your teams. A Team Manager is responsible for their team, ensuring that they understand the importance of their role within the business and are advocates for the brand. You will be responsible for the operational management of a team and be expected to analyse agent performance against KPI’s, provide support for the agents individual needs and address concerns and development needs.
The successful candidate will:
- Experience of leading a team where you can grow, nurture and develop your team.
- Demonstrate and progress change in a forward-thinking organisation.
- Show energy and confidence to be able to inspire your team to deliver a quality-focused service to both internal and external customers.
- Experience of managing people and associated ‘people’ processes.
- Show empathy and be able to nurture their team.
To apply for this position please forward a copy of your CV to: email@example.com or visit us at: http://www.douglas-jackson.com. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working to hire exceptional talent for Executive, Managerial and skilled practitioner level appointments. Working in partnership with customer focused organisations, we offer a professional, trusted and quality service, to identify, attract and hire talented professionals within Operations, Strategy, Customer Experience, Intelligence, Customer Insight, Sales, Customer Service, Resource Planning, Data, Analytics, Programmes, Change, Transformation, Digital, Contact Centre and Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
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